the world bank case study from albania: hospital catering in the mother theresa hospital in tirana...
TRANSCRIPT
The World Bank
Case study from Albania:Hospital catering in the Mother Theresa Hospital in Tirana
Katja Kerschbaumer
The World Bank
Problems before PPP
• Patients dissatisfied
• 80% of food refused
• Poorly equipped central kitchen
• Electricity and running water not always available
• Food intended for patients ended up in hands of hospital employees
The World Bank
Steps towards catering contract
• Decision to outsource to a specialized catering company
• Assessment of needs
• Calculation of services
• Preparation of tender documents
The World Bank
Contract
• Value: $ 66,000, awarded to Italian firm• Adjusted twice/year (inflation)• Delivery of 1,125 meals/day• Different diets for different illnesses• Construction of a new fully equipped central
kitchen• Training for employees• Purchase of foodstuffs, general expenses,
maintenance costs• 10 years + 7 years
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Responsibilities of parties
• Company invested $ 700,000 in building and furnishing new kitchen, upgrading electrical & heating systems, improving delivery services and staff training
• Hospital provides space and makes fixed monthly payment
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Results
• Improved food quality
• Increased patient satisfaction
• Problem: distribution by hospital employees; food often does not reach patient
