the ultimate beginners guide - iso certification ultimate beginners guide to iso 9001 iso 9001...

Download THE ULTIMATE BEGINNERS GUIDE - ISO Certification    ultimate beginners guide to iso 9001 iso 9001 overview why is iso 9001 so popular? iso 9001 - the facts why choose iso 9001? the benefits of iso 9001

Post on 07-Feb-2018

224 views

Category:

Documents

6 download

Embed Size (px)

TRANSCRIPT

  • MARK0001 | V1 | 01.06.2016 | ISO 9001: THE ULTIMATE BEGINNERS GUIDE

    ISO 9001:THEULTIMATE

    A WHITE PAPER WRITTEN BYTHE BRITISH ASSESSMENT BUREAU

    BEGINNERSGUIDE

  • THE ULTIMATE BEGINNERS

    GUIDE TOISO 9001

    ISO 9001 OVERVIEW

    WHY IS ISO 9001 SO POPULAR?

    ISO 9001 - THE FACTS

    WHY CHOOSE ISO 9001?

    THE BENEFITS OF ISO 9001

    CHOOSING A CERTIFICATION BODY

    HOW LONG DOES CERTIFICATION TAKE?

    WHATS INVOLVED IN CERTIFICATION?

    ONGOING CERTIFICATION

    10 REASONS TO HAVE ISO 9001

    10 STEPS TO CERTIFICATION

  • 0102030405060708091011

    ISO 9001 OVERVIEW

    WHY IS ISO 9001 SO POPULAR?

    ISO 9001 - THE FACTS

    WHY CHOOSE ISO 9001?

    THE BENEFITS OF ISO 9001

    CHOOSING A CERTIFICATION BODY

    HOW LONG DOES CERTIFICATION TAKE?

    WHATS INVOLVED IN CERTIFICATION?

    ONGOING CERTIFICATION

    10 REASONS TO HAVE CERTIFICATION

    10 STEPS TO CERTIFICATION

    ISO 9001OVERVIEW

    1 Its a Quality Management System (QMS) Standard

    2 Published by the International Organization of Standards (ISO)

    3Provides guidelines for the development, implementation and management of a QMS

    4 Its the worlds most popular ISO Standard

    51.6 million ISO 9001 certificates have been issued across 178 countries

    6Its updated every 5 years, and 2015 is the most up-to-date Standard

    7 Its applicable to any business, of any size, anywhere!

  • 0102030405060708091011

    ISO 9001 OVERVIEW

    WHY IS ISO 9001 SO POPULAR?

    ISO 9001 - THE FACTS

    WHY CHOOSE ISO 9001?

    THE BENEFITS OF ISO 9001

    CHOOSING A CERTIFICATION BODY

    HOW LONG DOES CERTIFICATION TAKE?

    WHATS INVOLVED IN CERTIFICATION?

    ONGOING CERTIFICATION

    10 REASONS TO HAVE CERTIFICATION

    10 STEPS TO CERTIFICATION

    WHY IS ISO 9001SO POPULAR?Quite simply, because the standard has the reputation of being the way that an organisation proves its quality credentials. Thats why ISO 9001 is requested in so many public and private sector tender situations and is so important to become certified, especially in the UK.

    The British Assessment Bureaus (BAB) own research in the 2016 Client Satisfaction Survey revealed that ISO 9001 had in fact over-delivered. When asked for their motivation for implementing the standard, 43% of clients said their motivation for ISO 9001 certification was to win more business. Having achieved certification, 62% said ISO 9001 had successfully led them to winning work.

    A breakdown* of the benefits of ISO 9001 is below:

    IMPROVED INTERNAL

    PROCESSES AND

    EFFICIENCY

    76%QUALIFIED

    FOR, OR WON NEW BUSINESS

    62%ABLE TO TENDER

    FOR MORE NEW

    BUSINESS

    24%RETAINED

    CONTRACTS WITH

    EXISTING CLIENTS

    13%

    *Percentages equal more than 100% as some clients cited more than one benefit

  • 0102030405060708091011

    ISO 9001 OVERVIEW

    WHY IS ISO 9001 SO POPULAR?

    ISO 9001 - THE FACTS

    WHY CHOOSE ISO 9001?

    THE BENEFITS OF ISO 9001

    CHOOSING A CERTIFICATION BODY

    HOW LONG DOES CERTIFICATION TAKE?

    WHATS INVOLVED IN CERTIFICATION?

    ONGOING CERTIFICATION

    10 REASONS TO HAVE CERTIFICATION

    10 STEPS TO CERTIFICATION

    ISO 9001THE FACTS

    Many have heard about ISO 9001, but still arent sure about the relevance to them. Simply put, it can improve your management systems and help you win new business! ISO introduced ISO 9001 in 1987 to replace British Standard BS 5750.

    Its a truly international standard, having had input from 159 national standard institutes. Committees within these institutes have representatives from all sectors and industries. Their aim is to keep standards fresh and, on average, ISO standards are updated every 5 years - requiring 75% support from the world network to make changes.

    ISO 9001 is a QMS and is a generic Standard. This means it can be applied to any organisation, across any sector, large or small and irrespective of whether it produces products or is a service related business.

    It has already been implemented by more than 1.6 million organisations across 178 countires. Unlike many industry or national standards, ISO 9001 is recognised worldwide and is especially popular with public sector and large companies.

  • 0102030405060708091011

    ISO 9001 OVERVIEW

    WHY IS ISO 9001 SO POPULAR?

    ISO 9001 - THE FACTS

    WHY CHOOSE ISO 9001?

    THE BENEFITS OF ISO 9001

    CHOOSING A CERTIFICATION BODY

    HOW LONG DOES CERTIFICATION TAKE?

    WHATS INVOLVED IN CERTIFICATION?

    ONGOING CERTIFICATION

    10 REASONS TO HAVE CERTIFICATION

    10 STEPS TO CERTIFICATION

    WHY CHOOSEISO 9001?

    It would be fair to say that most organisations motivation for gaining ISO 9001 is to win new business. But once organisations start, they quickly find huge benefits in terms of improved internal processes, more consistent delivery and less re-work. Successful implementation can result in a dramatic reduction in costly errors and the resulting consequences for clients.

    9We sought ISO

    certification to improve the quality and consistency of the services we offer to the

    people we serve.

    Stephen HawkinsAge Concern Hounslow

    9Implementing ISO

    certification has improved our internal processes

    and awareness of how we operate.

    Peter KeastADA Network

    We find a lot of organisations apply for ISO 9001 certification because it is a stipulation for public contracts. Its government policy to define standards in central and local government tenders to make sure that the supplier is fit for purpose. As youd expect, its particularly important that government bodies are able to show they are spending taxpayers money wisely.

  • 0102030405060708091011

    ISO 9001 OVERVIEW

    WHY IS ISO 9001 SO POPULAR?

    ISO 9001 - THE FACTS

    WHY CHOOSE ISO 9001?

    THE BENEFITS OF ISO 9001

    CHOOSING A CERTIFICATION BODY

    HOW LONG DOES CERTIFICATION TAKE?

    WHATS INVOLVED IN CERTIFICATION?

    ONGOING CERTIFICATION

    10 REASONS TO HAVE CERTIFICATION

    10 STEPS TO CERTIFICATION

    ISO 9001 is often a requirement in the private sector too, particularly when applying to become part of a large supply chain, where the main contractor has ISO 9001 in place.

    Its clear that many organisations, who originally sought ISO 9001 to qualify for work, are pleasantly surprised to find just how much of a positive influence it had on their whole organisation.

    The value that our clients hold of ISO is really quite huge - in all of our tenders there is now a requirement for ISO certification and some quite specifically ask for

    ISO 9001. Although we previously had quality systems in place, there were processes that were often lost and we maybe werent as organised as we could be. ISO 9001,

    in particular, has allowed us to really develop our existing processes and as a result we are much more organised and

    ready for our planned growth.

    9

    Lawrence HargreavesNicoll Curtin

  • 0102030405060708091011

    ISO 9001 OVERVIEW

    WHY IS ISO 9001 SO POPULAR?

    ISO 9001 - THE FACTS

    WHY CHOOSE ISO 9001?

    THE BENEFITS OF ISO 9001

    CHOOSING A CERTIFICATION BODY

    HOW LONG DOES CERTIFICATION TAKE?

    WHATS INVOLVED IN CERTIFICATION?

    ONGOING CERTIFICATION

    10 REASONS TO HAVE CERTIFICATION

    10 STEPS TO CERTIFICATION

    Benefits can be huge; improving internal

    processes, achieving greater consistency and

    happier customers! These benefits mean improved profitability as efficiency

    and productivity increases.

    THE BENEFITSOF ISO 9001

    Improving your processes and the way your

    organisation works boosts not only productivity, but employee motivation too.

    Replacing bad, or even non-existent methods with

    functional, documented processes invariably leads to a more confident and driven workforce. ISO

    9001 instils a model for continuous improvement.

    Apart from bidding for public sector work, the credibility of ISO 9001

    throughout the business world gives a clear

    competitive advantage to companies who have the

    standard. Its not just about winning new business, its about added value to your clients too. Attracting and keeping hold of clients is

    more important than ever.

    Virtually all businesses point to dramatic changes for the better. Even small companies benefit from

    implementing ISO 9001. It helps their growth, as it lays

    the ideal foundations for the future.

  • 0102030405060708091011

    ISO 9001 OVERVIEW

    WHY IS ISO 9001 SO POPULAR?

    ISO 9001 - THE FACTS

    WHY CHOOSE ISO 9001?

    THE BENEFITS OF ISO 9001

    CHOOSING A CERTIFICATION BODY

    HOW LONG DOES CERTIFICATION TAKE?

    WHATS INVOLVED IN CERTIFICATION?

    ONGOING CERTIFICATION

    10 REASONS TO HAVE CERTIFICATION

    10 STEPS TO CERTIFICATION

    We have received recognition from business partners on the

    quality of our products and services and feel our reputation has been enhanced as a result!

    9

    Mario TheodosiouOmega Lettings

    In more and more commercial situations, having ISO

    certification has helped us to differentiate ourselves from

    competitors.

    9

    Peter KeastADA Networks

    Did you know that ISO 9001 is part of a group of management standards? As well as quality, covered by ISO 9001, there is a standard for Environmental Management (ISO 14001), Information

    Security Management

    (ISO 27001) and Health and Safety

    Management (OHSAS 18001).

    They share many principles,

    so choosing an integrated man

Recommended

View more >