THE ULTIMATE BEGINNERS GUIDE - ISO Certification ultimate beginners guide to iso 9001 iso 9001 overview why is iso 9001 so popular? iso 9001 - the facts why choose iso 9001? the benefits of iso 9001

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<ul><li><p>MARK0001 | V1 | 01.06.2016 | ISO 9001: THE ULTIMATE BEGINNERS GUIDE</p><p>ISO 9001:THEULTIMATE</p><p>A WHITE PAPER WRITTEN BYTHE BRITISH ASSESSMENT BUREAU</p><p>BEGINNERSGUIDE</p></li><li><p>THE ULTIMATE BEGINNERS </p><p>GUIDE TOISO 9001</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE ISO 9001</p><p>10 STEPS TO CERTIFICATION</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>ISO 9001OVERVIEW</p><p>1 Its a Quality Management System (QMS) Standard</p><p>2 Published by the International Organization of Standards (ISO)</p><p>3Provides guidelines for the development, implementation and management of a QMS</p><p>4 Its the worlds most popular ISO Standard</p><p>51.6 million ISO 9001 certificates have been issued across 178 countries</p><p>6Its updated every 5 years, and 2015 is the most up-to-date Standard</p><p>7 Its applicable to any business, of any size, anywhere!</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>WHY IS ISO 9001SO POPULAR?Quite simply, because the standard has the reputation of being the way that an organisation proves its quality credentials. Thats why ISO 9001 is requested in so many public and private sector tender situations and is so important to become certified, especially in the UK.</p><p>The British Assessment Bureaus (BAB) own research in the 2016 Client Satisfaction Survey revealed that ISO 9001 had in fact over-delivered. When asked for their motivation for implementing the standard, 43% of clients said their motivation for ISO 9001 certification was to win more business. Having achieved certification, 62% said ISO 9001 had successfully led them to winning work.</p><p>A breakdown* of the benefits of ISO 9001 is below:</p><p>IMPROVED INTERNAL </p><p>PROCESSES AND </p><p>EFFICIENCY</p><p>76%QUALIFIED </p><p>FOR, OR WON NEW BUSINESS</p><p>62%ABLE TO TENDER </p><p>FOR MORE NEW </p><p>BUSINESS</p><p>24%RETAINED </p><p>CONTRACTS WITH </p><p>EXISTING CLIENTS</p><p>13%</p><p>*Percentages equal more than 100% as some clients cited more than one benefit</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>ISO 9001THE FACTS</p><p>Many have heard about ISO 9001, but still arent sure about the relevance to them. Simply put, it can improve your management systems and help you win new business! ISO introduced ISO 9001 in 1987 to replace British Standard BS 5750.</p><p>Its a truly international standard, having had input from 159 national standard institutes. Committees within these institutes have representatives from all sectors and industries. Their aim is to keep standards fresh and, on average, ISO standards are updated every 5 years - requiring 75% support from the world network to make changes.</p><p>ISO 9001 is a QMS and is a generic Standard. This means it can be applied to any organisation, across any sector, large or small and irrespective of whether it produces products or is a service related business.</p><p>It has already been implemented by more than 1.6 million organisations across 178 countires. Unlike many industry or national standards, ISO 9001 is recognised worldwide and is especially popular with public sector and large companies.</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>WHY CHOOSEISO 9001?</p><p>It would be fair to say that most organisations motivation for gaining ISO 9001 is to win new business. But once organisations start, they quickly find huge benefits in terms of improved internal processes, more consistent delivery and less re-work. Successful implementation can result in a dramatic reduction in costly errors and the resulting consequences for clients.</p><p>9We sought ISO </p><p>certification to improve the quality and consistency of the services we offer to the </p><p>people we serve.</p><p>Stephen HawkinsAge Concern Hounslow</p><p>9Implementing ISO </p><p>certification has improved our internal processes </p><p>and awareness of how we operate.</p><p>Peter KeastADA Network</p><p>We find a lot of organisations apply for ISO 9001 certification because it is a stipulation for public contracts. Its government policy to define standards in central and local government tenders to make sure that the supplier is fit for purpose. As youd expect, its particularly important that government bodies are able to show they are spending taxpayers money wisely.</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>ISO 9001 is often a requirement in the private sector too, particularly when applying to become part of a large supply chain, where the main contractor has ISO 9001 in place.</p><p>Its clear that many organisations, who originally sought ISO 9001 to qualify for work, are pleasantly surprised to find just how much of a positive influence it had on their whole organisation.</p><p>The value that our clients hold of ISO is really quite huge - in all of our tenders there is now a requirement for ISO certification and some quite specifically ask for </p><p>ISO 9001. Although we previously had quality systems in place, there were processes that were often lost and we maybe werent as organised as we could be. ISO 9001, </p><p>in particular, has allowed us to really develop our existing processes and as a result we are much more organised and </p><p>ready for our planned growth.</p><p>9</p><p>Lawrence HargreavesNicoll Curtin</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>Benefits can be huge; improving internal </p><p>processes, achieving greater consistency and </p><p>happier customers! These benefits mean improved profitability as efficiency </p><p>and productivity increases.</p><p>THE BENEFITSOF ISO 9001</p><p>Improving your processes and the way your </p><p>organisation works boosts not only productivity, but employee motivation too. </p><p>Replacing bad, or even non-existent methods with </p><p>functional, documented processes invariably leads to a more confident and driven workforce. ISO </p><p>9001 instils a model for continuous improvement.</p><p>Apart from bidding for public sector work, the credibility of ISO 9001 </p><p>throughout the business world gives a clear </p><p>competitive advantage to companies who have the </p><p>standard. Its not just about winning new business, its about added value to your clients too. Attracting and keeping hold of clients is </p><p>more important than ever.</p><p>Virtually all businesses point to dramatic changes for the better. Even small companies benefit from </p><p>implementing ISO 9001. It helps their growth, as it lays </p><p>the ideal foundations for the future.</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>We have received recognition from business partners on the </p><p>quality of our products and services and feel our reputation has been enhanced as a result!</p><p>9</p><p>Mario TheodosiouOmega Lettings</p><p>In more and more commercial situations, having ISO </p><p>certification has helped us to differentiate ourselves from </p><p>competitors.</p><p>9</p><p>Peter KeastADA Networks</p><p>Did you know that ISO 9001 is part of a group of management standards? As well as quality, covered by ISO 9001, there is a standard for Environmental Management (ISO 14001), Information </p><p>Security Management </p><p>(ISO 27001) and Health and Safety </p><p>Management (OHSAS 18001). </p><p>They share many principles, </p><p>so choosing an integrated management </p><p>system can save you money as well as provide </p><p>across-the-board benefits.</p><p>WHAT OUR CLIENTS ARE SAYING...</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>CHOOSING ACERTIFICATION </p><p>BODYWhen you achieve ISO 9001 certification through a Certification Body, you have proven that an independent third party has verified that you meet all requirements of the standard. This is a powerful message to both new clients and current clients.</p><p>Not all Certification Bodies are equal. Its important to compare costs carefully. Pay particular attention to ongoing fees. Some will charge annual management or administration fees, others dont. An annual re-audit is mandatory but some Certification Bodies may insist on visiting (and charging) you more than once a year.</p><p>Certification Bodies, like BAB, carrying out certification to ISO management standards will be following ISO 17021:2011 - requirements for bodies providing audit and certification of management systems. In order to remain objective and impartial, this means they cannot write documentation for you or provide consultancy in conjunction with certification. What they can do is provide ISO training, which can be a useful exercise before committing to the implementation of a standard.</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODYHOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>HOW LONGDOES CERTIFICATION </p><p>TAKE?</p><p>As you might expect, </p><p>implementation of ISO 9001 </p><p>can take longer depending on the size of the organisation.</p><p>Youll need a designated </p><p>representative who takes </p><p>responsibility within the </p><p>organisation and will drive you to </p><p>success.</p><p>You dont have to appoint a designated </p><p>Quality Manager; just someone who is the main co-</p><p>ordinator.</p><p>In most cases, the principles of </p><p>ISO 9001 will soon become </p><p>integrated within the </p><p>organisation.</p><p>Before you know it, the </p><p>processes in ISO 9001 will just </p><p>become the way you do things!</p><p>For most organisations, </p><p>the process will take 3 - 6 months from </p><p>the first visit to the awarded certificate.</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>The process starts with whats known as a Stage 1 Audit. This is where your Lead Assessor will review your business and prepare a gap analysis report. This identifies the actions required to meet the standard. This becomes your helpful action plan, so dont worry if you think youre under prepared. </p><p>Some organisations find they already have lots of required processes in place; they just need better documentation and communication of what processes are mandatory and who has responsibility for what.</p><p>9Externally weve built a better reputation with clients. </p><p>Internally we have a much stronger structure, and valuable processes to find areas to improve the business.</p><p>WHATS INVOLVED INCERTIFICATION?</p><p>Once youve filled the gaps highlighted in the Stage 1 report, your Auditor will come back to carry out the Stage 2 Audit. This will reveal the effectiveness of your QMS and whether it meets all the requirements of the standard. If you are fully compliant, you will be recommended for certification by your Auditor. The Auditors report will then be checked via an approvals process and if no anomalies are identified, certification is officially awarded. If youre not quite ready, youll receive a free re-audit from BAB.</p><p>Martyn RedstoneG4S Policing Solutions</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>ONGOINGCERTIFICATION</p><p>Now youve worked hard to get your certification youll want to make sure you keep it! It is mandatory to have at least one surveillance audit visit per year to ensure you are continuing to meet the requirements. They sample the ongoing effectiveness of your quality management system. Youll receive a written report with the results. These might include major or minor non-conformities and observations. Should a major non-conformity be identified, youll be given a set time period to rectify the situation.</p><p>Every 3rd year a full re-certification audit is undertaken. This will identify key strengths and weaknesses, and we will work with you to identify opportunities for improvement. These third year audits are more extensive than annual surveillance audits and some certification bodies may charge extra to undertake them.</p><p>Whilst we work with our clients, UKAS - the United Kingdoms official, government approved accreditation service - insists we maintain our objectivity and impartiality. So, we cant undertake improvements for you but we can, and will point you to recognised best practice and answer questions with sensitivity and understanding.</p><p>Ultimately, BAB want to help you gain the most from certification and reap the benefits that a commitment to continuous improvement can offer.</p></li><li><p>0102030405060708091011</p><p>ISO 9001 OVERVIEW</p><p>WHY IS ISO 9001 SO POPULAR?</p><p>ISO 9001 - THE FACTS</p><p>WHY CHOOSE ISO 9001?</p><p>THE BENEFITS OF ISO 9001</p><p>CHOOSING A CERTIFICATION BODY</p><p>HOW LONG DOES CERTIFICATION TAKE?</p><p>WHATS INVOLVED IN CERTIFICATION?</p><p>ONGOING CERTIFICATION</p><p>10 REASONS TO HAVE CERTIFICATION</p><p>10 STEPS TO CERTIFICATION</p><p>10 REASONSTO HAVE CERTIFICATION</p><p>2IT INCREASES CHANCES OF WINNING PRIVATE </p><p>SECTOR TENDERSIts not just the public sector that deems ISO 9001 so important. As major orga...</p></li></ul>

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