Project Management Excellence

2012

The training portfolio for

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Since 2003, we provide a complete project management training program, certification preparation, as well as consulting and support services, accommodating so far more than 2000 delegates. We also provide information and access to various project management resources, and organize local and international events.

Our partnersEducational innovation is backed by our long-life co-operation with Business Management Consultants, www.bmc-online.com, a global project management specialists consultancy with over 30 years of project management training experience in organizations from all over the world, and a PMI Global Registered Education Provider.

The Hellenic American Union is a PMI Global Registered Education Provider. We also collaborate with PM-Greece, the national member of IPMA.

THE HAU CENTER OF EXCELLENCE IN PROJECT MANAGEMENT

Raise business performance by championing Project Management disciplines

In-house / Corporate solutions• Special Leadership Skills for Project Managers 16• Advanced Project Management Techniques 16• Project Risk Management 8• Agile Project Management 16• Project, Program, Portfolio Resources Optimization Workshop 8• Recovering Troubled Projects 16• Project Portfolio Management 16

Other related areas (see more courses at http://projectmanagement.hau.gr)• 6 Sigma in Project Management 16• Stress Management and Creative Communication 8• Time Management 8• Personal Power and Influence 8• Presentation Skills 16

Certification prep courses• PMP Prep Course 24• IPMA D Level 24• Prince2TM Practitioner Prep course and Examinations 40

e-learning courses• Project Management for Small Scale Projects 10 weeks / 18 PDUs• Project Management Tools and Techniques 8 weeks / 16 PDUs

Public courses• Project Management Tools and Techniques 16• The Art of Project Management® for IT/IS Projects 24• Project Management Fundamentals (in Greek) 16• Explore MS Project 2007 (and 2010 version) 8• Coaching Skills for Managing Project Teams 16• Managing New IT Development Projects 16• Contracts and Procurement Management in Projects 16• Extreme Project Management 16

Training

Hours / PDUs

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Our team of practitioners have the skills, background and experience to support and assist you in the following areas:

• Project management deployment: Establish new project management systems and integrate them into current organizational

structures.

• Executive mentoring and project coaching: Receive back-up support and coaching in helping the organization to implement

project management systems and confront management challenges.

• Project management health check, audits and project recovery: Receive back-up support on project plan reviews, risk reviews,

mid-project evaluations and milestone reviews. Get help with project rescue and recovery.

• Project management maturity assessment: Assess and analyze your current project management organization in alignment with

corporate strategy. Get a road map of prioritized activities to be conducted within 6 months to 2 years, including steps to be

taken to address the systems, policies, procedures, resources and competencies of your project management workforce. Receive

a comprehensive forecast of expected benefits from making recommended improvements.

• Project management training and certification: Focus your staff’s training on specific project management effectiveness needs.

Certify your staff with the three leading certifications: PMP®, IPMA System or Prince2®.

Certifications

Differentiate your experience and your knowledge in project management by pursuing an international certification. We provide you

with training and step by step assistance to acquire any of the three most recognized professional certifications in the field:

• Project Management Professional (PMP®)Project Management Institute (PMI®)

• IPMA D Level International Project Management Association

• Prince2®

APMG International - UK

Events

This year we offer:

• The 7th International Athens Conference on Project Management Best Practices, on June 18, 2012.

• Several special events in co-operation with other training institutions and professional bodies.

Project Management Consulting & Support

http:// projectmanagement.hau.gr e-mail: project@hau.gr tel. 210 3680907 - 210 3680927fax 210 3633174

See more details on page 13

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The course focuses on the technical know-how of project management: Planning, Organizing and Staffing, Controlling, and Reporting. Participants will learn that a project plan consists basically of: agreeing on the project objectives from stakeholders’ requirements, developing the project scope, the work breakdown structure (WBS), the project organization, the project schedule, the project budget and managing risk. Classic tools are introduced in high-energy lectures and then utilized in project workshops. Real world examples are presented to emphasize the importance of each element and how the presence or lack of these elements has affected leading organizations.

The course features processes and terminology based on PMI®’s, A Guide to the Project Management Body of Knowledge (PMBOK®

Guide 4th edition) referring to nine project management knowledge areas. The course does not use any software product. When delegates have been introduced to a “common project management language”, they can choose the best software tool that matches their project’s needs.

Objectives• Structure projects by setting realistic goals and identifying milestones en route• Use effective tools for scheduling, avoiding both panic and slack time• Use resources more efficiently by planning accurately • Implement control systems for more effective decisions• Develop effective communication across project teams• Manage cross-functional and cross-cultural project teams• Use simple, user-friendly risk management tools

Who should attendThe course is mainly targeted to new project managers, team members as well as to business and functional managers and generally the people who support projects. Experienced project managers who wish to refresh their knowledge and apply a common project management language to their working environment will also benefit from this course.

Training methodologyParticipants work in cross-functional groups of four or five. The course includes numerous workshops and presentations in which participants apply the tools and techniques of the methodology to typical company projects.

Course leaders Anthony Eve, PMP, MAPM, P2 Practitioner George Merguerian, BE, MBA, PMP Dr. Dave Adkins, PE, PMP

28-29 February 20128-9 October 2012Earn 16 PDUs

Project Management Tools and Techniques

This course was a great benefit to my career. Thank you for your guidance! - Project Manager, First Data

The course helps understand project management and presents ways to apply project management in a company. - Software Engineer, Mednet International

The course provides clear project management fundamentals on which the company or team members can work and communicate

better and easier. -Trade Development Manager, Nestle Hellas

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This course is also offered on-line:• Project Management for Small Scale Projects – 10 weeks offering 18 PDUs and

• Project Management Tools and Techniques – 8 weeks offering 16 PDUs

This in-depth overview of Project Management can be tailored to the needs of your company. Learn and utilize new skills in an open, interactive and upbeat environment.

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Course Outline

Day 1

The Project Management Method• Definition of a project-based company• Project management as a management method – nature of a project• Management functions, roles, responsibilities • Rapid changes in technology and requirements and why projects typically fail• Effect of national, corporate, personal cultures and values• Project and line management responsibilities • Effective project management in organizations • Symptoms of inadequate project management• Managing client expectations

PARTICIPATION: The Assessment Inventory for Project ManagementTM

Kit. Participants using this unique 360 degree evaluation tool, baseline their current skills in applying the basics of project management and identify areas of improvement.

Effective Project Planning• Complex vs simple projects• Five basic project planning elements and behaviors• Management tools, customer requirements, verifiable objectives, task assignments and requests• Statement of Work (SOW), Work Breakdown Structure (WBS)• Project organizational structures, and Linear Responsibility Charts (LRC)• System Development Life Cycle (SDLC)

Scheduling and Budgeting• Developing realistic schedules• Differences in phasing and paralleling• Scheduling: Gantt Charts, Critical Path, ADM and PDM networks, • Analysing networks using PERT or CPM• Scheduling slack or float to accommodate project risk• A performance baseline, budgeting • Allocating and balancing resources• The Project Execution Plan (PEP)

WORKSHOP: Structuring and Organizing a Project Team. Each group of participants select a typical project with which they all can associate and they organize it in two contrasting ways (WBS). They will then compare and contrast the strengths and weaknesses based on the information learned in the course.

WORKSHOP: Scheduling, Resource Plans, & Budgeting. Participants work with the WBS and Project Organization they’ve selected in the first workshop to develop a Project Execution Plan, using PDM or ADM networks and they determine the critical path and the “slack” in the non-critical legs. They also create a Gantt chart, they assign resources and they create a baseline budget.

Organization and Staffing• The people side of Project Management: responsibilities, authority and network of alliances• Responsibility without authority• Effects of culture on effectiveness • Organizational relationships and the project team

COURSE WORKBOOKParticipants receive a comprehensive course workbook that is used during the workshop and, in addition, is a valuable reference book to guide on-the-job work. The book includes illustrations of practice and has an up-to-date glossary of Project Management Terms.

Day 2

Risk Management• Process by which risk is determined, and how to manage (plan for and control) risk• Risk policies, methodologies and process• Risk identification: Sources of risk in projects. Methods to identify risk• Risk analysis: quantitative vs qualitative risk assessment. Use of a Risk Matrix, to determine project risk contingencies• Risk mitigation and contingency plans

WORKSHOP: Develop a Risk Management Approach.Participants working in groups will use the techniques learned to perform a risk analysis and mitigation on the project that they planned in earlier workshops.

Project Control Techniques• Support system requirements• Control theory applied to people working in project teams• Management information systems• Controlling quality, schedules, and budgets• Control of a system of people• Earned value metrics and activity-based performance measurement techniques• Controlling project product configurations• Version assignment, change control process and audit tracking• Design a control system appropriate to the project• Six actions that will dramatically increase the ability of team members and Project Managers to control project work performance• Design of control reports

WORKSHOP: The “Fine” Project Participants apply PMBOK® Guide project control concepts for schedule and cost control to a typical project task. Participants decide what to measure and when to measure it.

Reporting• Using reports for team and communications• Management reports• How often should reports be prepared• Designing appropriate reporting systems

WORKSHOP: Creating a Management Reporting System. Participants develop appropriate reporting (method, formats, information) to control typical projects.

Project Closing

EXERCISE:Matching the project management methodology techniques learnt to the issues and problems identified earlier in the course.

Developing a personal action plan

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How to balance tools, techniques and human resources to successfully manage IT/IS Projects

The IT/IS version of The Art of Project Management® presents a standard project management methodology for application in the IT environment. Packed with industry best practices, this workshop gives you a practical approach to managing the technical challenges in typical software/telecom industry projects – so you can more effectively deal with deadlines, resources, team issues and technical complexities.

The course focuses on project initiating, planning, executing, controlling, closing and building the cross-functional, multi-disciplinary project team. Classic tools are introduced and explained using industry examples and hands-on application during a variety of project workshops. It also includes a special section in managing human resources within IT working environments. IT specialists, though technically superior, may not have had experience dealing with the multiple personalities which are assembled from throughout the organization to work on every project. In this module, team development, motivation, communication, leadership, and interpersonal skills are covered in depth. Participants determine their own problem-solving style with a self-evaluation tool and learn how their style fits with those of others in their group – and in their organization. Additional workshops develop an increased understanding of group dynamics and project management principles.

Objectives• Understand the role of a successful Project Manager/ Leader and benchmark your project management skills • Apply project management techniques to manage all aspects of delivering IT projects on time and within budget • Understand each phase of an IT project to enable effective forward planning• Harness the support of your clients and team members to meet the project objectives• Use effective project reporting systems so that your clients and team will know what stage the project is at, and any changes that

have been agreed upon• Motivate and empower team members• Use simple, user-friendly risk management tools• Develop a personal action plan to keep you focused on your tasks

Who Should AttendThis course is targeted to project leaders and technical project team members, members of contracted IT organization services and technical functional managers involved in the delivery of software/IT/IS/Telecom projects.

Training methodologyThis is an intensive “hands-on” course with a variety of lectures, workshops and individual exercises. In workshops, participants will apply the techniques to typical IT project situations and present their approach, while the course leader will provide additional practical insight and input.

Course leadersAnthony Eve, PMP, MAPM, P2 Practitioner George Merguerian, BE, MBA, PMPDr. Dave Adkins, PE, PMP

14-16 May 201219-21 November 2012Earn 24 PDUs

The Art of Project Management® for IT/IS Projects

I liked that the seminar was a workshop rather than a typical course. Very interesting. - Project Manager, EMC Hellas

Experienced instructor that communicated well his comprehensive material. - Team Leader, Qualco

Very well organized course, outstanding lecturer, extremely helpful knowledge. - Project Manager, Alpha Bank

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The course is led by trainers with years of IT project management experience and it can be tailored to meet unique challenges and concerns of your company.

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Day 2

WORKSHOP: Scheduling and Budgeting an IT Project. Participants work with the WBS and Project Organization they’ve developed in the previous workshop, and they create a Project Execution Plan. They use the tools of PDM/ADM networks, Critical Path and Gantt Chart, they assign resources and they create a baseline budget.

Project workshop output review and critiqueTeams present the project plans they developed and receive feedback from the instructor and the class.

Organizing Staff• Functional, project, matrix organizations• Effects of culture on effectiveness. Learn how human nature creates risk and how to manage that risk as a project manager• Project managers in different corporate structures• Roles and responsibilities of line and project managers, team members• Project offices, co-located teams

The Project Leader/Manager• Project leadership• Project team building – learn how to create performance teams, how to make team decisions to reach consensus and solve problems• Effect of management styles• Phases of team problem-solving styles• Team and client communications • Motivating project team members• How to deal with responsibility without authority• Managing conflicts, dealing with difficult people• Improving project manager/senior management interface

PARTICIPATION: An Assessment of Your Problem-Solving Style. Participants determine their personal problem-solving styles and learn techniques to build on their strengths and capitalize on the contrasting strengths of other.

WORKSHOP: The Project Planning Situation.Participants grouped in teams according to their respective management styles, are asked to solve management situations. A representative from each team is asked to present results.

Day 3

Risk Management• What do we mean by “risk”? Process by which risk is determined, and how to manage (plan for and control) risk• Risk policies, methodologies and process• Risk identification: correlation of project management method and risk process • Sources of risk in projects. Methods to identify risk• Risk analysis: quantitative vs qualitative risk assessment. Use of a Risk Matrix, to determine project risk contingencies• Risk mitigation and contingency plans

WORKSHOP: Develop a Risk Management Approach. Participants working in groups will use the techniques learned to perform a risk analysis and mitigation on the project that they planned in earlier workshops.

Project Control Techniques• Support system requirements• Control theory applied to people working in project teams

• Management information systems• Controlling quality, schedules, and budgets• Control of a system of people• Earned Value metrics and activity-based performance measurement techniques

• Controlling project product configurations• Version assignment, change control process and audit tracking

• Design a control system appropriate to the project

• Six actions that will dramatically increase the ability of team members and Project Managers to control project work performance

• Design of control reports

WORKSHOP: The “Fine” ProjectParticipants apply PMBOK® Guide project control concepts for schedule and cost control to a typical project task. Participants decide what to measure and when to measure it.

Reporting• Using reports for team and communications• Management reports• How often should reports be prepared• Designing appropriate reporting systems

WORKSHOP: Creating a ManagementReporting System. Participants develop appropriate reporting (method, formats, information) to control typical projects.

Project ClosingProfessional Responsibility

EXERCISE: Matching the project management methodology techniques learnt to the issues and problems identified earlier in the course.

Developing a personal action plan

Day 1

The Project Management Method in IT Projects• Why IT projects are different? • Rapid changes in technology and requirements and why IT projects typically fail• The role of the IT Project Manager• The IT Project Manager’s clients• Key players in IT projects• Orchestrating a project without authority

PARTICIPATION: The Assessment Inventory for Project ManagementTM Kit. Participants using this unique 360 degree evaluation tool, baseline their current skills in applying the basics of project management and identify areas of improvement.

Effective Project Planning • Five basic project planning elements and behaviours• How much planning should we do?• Impact of planning on project performance• Developing project objectives• Getting client requirements• Statement of Work (SOW), Work Breakdown Structure (WBS)• Project organizational structures, and Linear Responsibility Charts (LRC)• System Development Life Cycle (SDLC)

WORKSHOP: Structuring an IT Project. Participants develop the initial structure of a typical IT/IS project applying the first three planning tools.

Scheduling and Budgeting• Developing realistic schedules• Breaking down your IT Project into tasks • Phasing and paralleling• Gantt Charts, CPM and PERT Network techniques• Using Gantt Charts (eg. MS Project) in management reports• Allocating and balancing resources, matching them to tasks• Budget and performance baseline (budgeting checklists and tips)• The Project Execution Plan (PEP)

COURSE WORKBOOKParticipants receive a comprehensive course workbook that is used during the workshop and, in addition, is a valuable reference book to guide on-the-job work. The book includes illustrations of practice and has an up-to-date glossary of Project Management terms.

Course Outline

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Περιεχόμενα

Εισαγωγή στην Διοίκηση Έργων• Χαρακτηριστικάτωνέργων• Οκύκλοςζωήςτωνέργων• ΣυνηθισμέναπροβλήματαστηνΔιαχείρισηΈργων

Οργανωτική Δομή και Σχεδιασμός Έργου• Τύποιοργανωτικώνδομών• Χαρακτηριστικέςομάδεςσυμμετεχόντωνσεέργα• Καθορισμόςαντικειμένουέργου• Σχέδιοδιαχείρισηςέργου• Αναλυτικήδομήεργασιών(WBS)

Προγραμματισμός Έργων• Ανάλυση,κατασκευήκαιεπίλυσηδικτύουδραστηριοτήτων• Κρίσιμηδραστηριότητα/διαδρομή• Προγραμματισμόςμεπεριορισμένηδιαθεσιμότηταπόρων• ΜέθοδοςPERT,διαγράμματαGantt

Εργαστήριο:Οισυμμετέχοντεςσεέναυποτιθέμενοέργοορίζουντουςστόχουςκαιτοαντικείμενοτουέργου,σχεδιάζουντηναναλυτικήδομήεργασιώνκαιτοδίκτυοδραστηριοτήτωντουέργου.

Εκτίμηση Κόστους και Σύνταξη Προϋπολογισμού Έργου• Προϋπολογισμόςαπόπάνωπροςτακάτωκαιαντίστροφα• Παράγοντεςπουεπηρεάζουντηνποιότητατωνεκτιμήσεων• Εκτέλεσησχεδίουυλοποίησηςτουέργου

Εργαστήριο: Στοίδιοέργοοισυμμετέχοντεςθαπροχωρήσουνσεπρογραμματισμόεργασιών,πόρων,κοστολόγησηκαικατάρτισηπροϋπολογισμού.

Διαχείριση Κινδύνου και Ποιότητας

Έλεγχος και Περάτωση Έργου• Διαχείρισηαλλαγώνστοαρχικόπλάνο• Επιλογήκαιδιαχείρισηπρομηθευτών/υπεργολάβων• Αποτίμησηπροόδου(EV/PV,AC/CV/CPI,SV/SPI)• Πρόβλεψηκόστουςκαιχρόνουπεράτωσης(EAC,ETC,

VAC)• Αναφορέςπροόδου(statusreports)• Παράδοση/αποδοχήκαιαρχειοθέτησητουέργου

Εργαστήριο:Οισυμμετέχοντεςεπιλέγουνταεργαλείαελέγχουπουθαχρησιμοποιήσουνκαιμεποιασυχνότητα,ορίζουνποιοςθαείναιυπεύθυνοςκαιποιαστοιχείαθαπρέπειναδίνειοέλεγχοςαυτός.

Ηγεσία, Καθοδήγηση/Συντονισμός Ομάδας Έργου

Επικοινωνία• Μορφέςεπικοινωνίας(προφορική,γραπτή,μη-λεκτική)• Πλάνοεπικοινωνίαςγιατηνομαλήσυνεργασία

εμπλεκόμενωνομάδων,εξωτερικώνσυνεργατών,πελατώνκαιπρομηθευτών

• Επίλυσηδιαφορώνκαισυγκρούσεων,διαπραγματεύσεις

8-9Μαρτίου2012Κερδίστε16 PDUs

Project Management FundamentalsΔιοίκηση Έργου: από τον Σχεδιασμό ως την Ολοκλήρωση

To σεμινάριο προσφέρεται στην Ελληνική γλώσσα

ΤοσεμινάριοπαρουσιάζειτηνβασικήμεθοδολογίαΔιοίκησηςΈργου:Σχεδιασμός, Οργάνωση και Χρονοδιαγράμματα, Κοστολόγηση, Έλεγχος και Αναφορές.Στοσεμινάριογίνεταισυνοπτικήαναφοράσεειδικάθέματαόπωςορόλοςτουprojectmanagerστηνεπιχείρηση,ησχέσητουμετηνδιοίκησηκαιτουςσυμμέτοχους,ηηγεσίατωνομάδων,διαπραγματεύσεις,διαχείρισηκινδύνωνκαιδιαχείρισηαλλαγών.

Στόχοι του προγράμματοςΜετηνολοκλήρωσητουσεμιναρίουοισυμμετέχοντεςθαγνωρίζουν:• τιςβασικέςαρχέςδιoίκησηςέργου• εργαλείασχεδιασμού,οργάνωσηςκαιχρονοδιαγραμμάτων• εργαλείακαιτεχνικέςκοστολόγησης• βασικέςαρχέςδιαχείρισηςκινδύνωνκαιαλλαγών• ταχαρακτηριστικάτουρόλουτουprojectmanager• καιθέματαδιαχείρισηςανθρώπινουπαράγονταόπως:

ηγεσία,διαπραγματεύσεις,καιεπίλυσηδιαφορών

Μεθοδολογία Toσεμινάριοσυνδυάζειθεωρητικέςγνώσειςπάνωστιςβασικέςαρχέςδιοίκησηςέργου,καιτηνπρακτικήεξάσκησηκυρίωςστηχρήσητωνβασικώνεργαλείωνσχεδιασμού,διαχείρισηςπόρων,κινδύνουκαιελέγχουκαθώςκαιτηςοργάνωσηςομάδων.

Σε ποιούς απευθύνεταιΑπευθύνεταισεστελέχηεπιχειρήσεωνπουεπιθυμούννακατανοήσουνκαλύτερατιςδιαδικασίεςτουπεδίουτηςδιαχείρισηςέργων,σεάτομαπουεργάζονταιστηνπαραγωγή,στομάρκετινγκ,τιςπωλήσειςκαιγενικότερασεμέληομάδωνέργωνταοποίαθέλουννααποκτήσουνγνώσητωνβασικώναρχώνμιαςδομημένηςμεθοδολογίαςδιαχείρισηςέργων.

Εισηγητής: ΝίκοςΚουρουνάκης,PMP,P2,IPMA-D,OPM3

Assessor

Θέτει τις προϋποθέσεις για κοινή γλώσσα επικοινωνίας στα έργα και αμοιβαία κατανόηση στόχων-προβλημάτων.

OperationalUnitLeader,IntracomDefenceElectronics“

“

9

Microsoft Project is a very powerful scheduling tool. With power however comes complexity and you may find yourself spending more time fighting the software or attempting to force it to do what is in essence an easy task. Fight no more! This course combines a review of the tools and techniques of project planning and control with hands-on individual work using the software. Upon completion of this course, you will be able to confidently build and track project schedules with precision.You will work on your own PC to become familiar with menus, views and reports by inputting example project data. All solutions are provided by the instructor but discovered by participants on their own.

This course is also offered for the MS Project 2010 version.

Explore MS Project 2007Offered once a month

Content• What’s new in MS Office Project 2007

• Planning a Project: WBS, PDM networks, Gantt Charts

• Tasks and resources

• Optimizing schedules

• Dealing with multiple projects

• Project monitoring and controls

• Tracking and evaluating performance

• Variances

• Reports

Prerequisites“Garbage in-garbage out” rule is very like to apply in project management software if one does not understand how project management methodology works. We strongly recommend participating in one of our fundamental project management courses, “Project Management Tools and Techniques”, “The Art of Project Management® for IT/IS Projects”, “Project Management Fundamentals”, prior attending MS Project 2007 workshop in order to understand what data a project manager should look for before starting entering numbers and tasks into the software.

However a person with limited project management experience could also attend MSP 2007, since all workshops include a brief brainstorming part in order to help participants justify data input according to project management principles.

Who should attendProject managers, project schedulers and planners, program managers, PMO managers. Experience in project management is not mandatory, but it is strongly recommended.

Course leader: Gerasimos Kontaxis, MSP CertifiedEarn 8 PDUs

Coaching Skills for Managing Project Teams16-17 February 2012

According to the International Coaching Federation, coaching is “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential”. Social intelligence is the way to get along better with others, enhance co-operation, and establish good relationships. Imaging those two competencies combined in your toolbox to cope with change, uncertainty, stress and pressure.

This course will help you understand the benefits of coaching and social intelligence to better manage your personal agendas and work-life balance, as well as positively influence your working environment and the people working for you or with you. The course applies coaching tools and social intelligence principles as a way of maximizing professional and team potential.

ContentCoaching in action

• What is coaching, what does it do• Coaching forms• Coaching: another word for training• Requirements for coaching, time and place• Coaching focused to managing change• Group coaching tools• Self assessment: how do I now cope with change• Where do I want to go: my action plan• The coaching “toolbox” to facilitate change

Social intelligence: your ability to get along with others• Dealing with multiple intelligences• Enhancing communication and cooperation• Key dimensions of social intelligence• Social intelligence in the workplace• Setting common goals. Establish collaboration. Conflict

resolution

Workshop: participants will choose appropriate behavioral strategies to deal with certain situations.

Training methodologyThis is a highly interactive course offering ground of exchanging experiences. Theory on coaching tools and social intelligence aspects is presented throughout the course, however most of the time, the group will be involved in one-to-one and group discussions, group activities and role plays. The coaching session spans in 10 hours where two executive coaches will interact with the group and on a one-to-one basis. Social intelligence sessions spans in 6 hours and contains mainly group discussions and a workshop.

At the end of the course, each participant will have a personal action plan to follow and consult with the executive coaches in a later stage.

Who should attendThis course is aimed at middle level managers, supervisors and generally to executives leading teams of people.

Course leaders: Certified executive coaches and professional trainersEarn 16 PDUs

10

Participants will understand the role of the procurement function

in their company and in projects and they will be able to minimize

risk and avoid legal pitfalls and misunderstanding in contracts. They

will manage conflicts and negotiate with more confidence.

Content• Contract and procurement project management • The Project Manager's role in contracts and procurement

processes• Identifying and mitigating contract risks• Plan purchases and acquisitions• Plan contracting• Select sellers (criteria, processes, estimates, screening)• Request seller response• The proposal process• Contract negotiation• Pricing, payments, payment schedules, copyright penalty

terms• Negotiation techniques• Applicable laws, standards, regulations, and other

requirements• Technical and management approaches• Ethical negotiations• Managing various types of contracts• Time and materials contracts• Match contract type to the project• Legal issues, terms and conditions• Breach of contract, remedies, INCOTERMS• Contract change control• Information distribution• Contract closure and lessons learned

Who should attendThis two-day course is targeted specifically at professionals who wish to broaden their understanding of contracts management and the techniques to avoid disputes and legal problems.

Course leaderNikolaos Samaras, PgDL, LPC

Contracts and Procurement Management in Projects 7-8 May 2012

Earn 16 PDUs

Managing New IT Product Development Projects 19-20 March 2012

Earn 16 PDUs

In today’s competitive environment, creating winning products is essential for an organizations’ survival. This course provides techniques and practices for setting up and running a successful new product development project organization. You will be able to make informed decisions by utilizing market and user research techniques throughout the product development cycle - from vision to shipping.

Objectives• Learn about the latest global trends and practices in managing

innovation• Understand the product development lifecycle • Learn how to set up a successful new product development

organization • Understand the value of collaborating inside and outside the

performing organization during product development• Avoid “going back to the drawing board” by delivering a clear,

data-backed, and relevant product vision• Learn tools and techniques to identify both explicit needs and

implicit expectations of target customers• Learn how to produce and use data and information essential

to decision making during the product development cycle

ContentIntroduction to New Product Development Principles and Models• Global trends in innovation• Innovation strategies followed by global market leaders• The product development cycle: a logical path from inception

to releaseThe New Product Development Organization• The role of and the necessary interaction between the

departments of the company in each stage of the product development cycle

• Important roles inside the product development organization• Developing the new product development culture aligned

with the product and the company’s strategy Crucial First Steps: from Planning to Vision• The importance of having a crisp product vision, components

and ownership of the product vision • The road from planning to vision• Essential planning tools: trends analyses, habits and practices

studies, competitive analyses, and segmentation Making Decisions and Tradeoffs during Product Development • Focusing on scenarios leads to good design • Value proposition methods for prioritizing and narrowing

down ideas and features• Assessing target customer willingness to pay for specific sets

of capabilities• The importance of considering go-to-market strategies and

business models during the product development processWorkshop: Participants will work in teams to develop a hypothetical product, using the tools and practices taught during the course.

Who should attendProfessionals with experience in new product development, IT/IS product managers, R&D managers, project managers, specialists in new product design, marketing executives.

Course leaderAthanasios Moraitinis, PMP

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11-12 June 2012

Earn 16 PDUs

The seminar is not about the things we would all like to do in projects. It’s not about “doing it right” and it is not a conventional sermon about the benefits of rapid prototyping and iterative development life-cycles. While we all believe in rigorous software methodologies and the “Boy Scout” virtues that lead to high levels of software quality and easily maintainable systems, these can be counter-productive and even fatal in high-pressure “do-or-die” projects. Extreme Project Management is concerned with five key aspects of a project: politics, people, process, project management, tools.

Content

Extreme Politics• Identifying the owners, customers, shareholders, and

stakeholders in the Extreme Project• Determining the basic nature of the project• Levels of commitment to an Extreme Project

Extreme Negotiations and People Ware Issues• Identifying acceptable tradeoffs between schedule, budget,

staff resources, quality, and other constraints• Tools for rational negotiation of tradeoffs• What to do when rational communication is impossible • Hiring and staffing issues for an Extreme project• Identifying loyalty and commitment issues• The importance of communicating the urgency, priorities,

constraints, and risks of the project• Team-building issues• The Manager’s role in an Extreme team

Extreme Processes• Formal versus informal processes• Process ownership• The importance of prototyping• Simulation models , software development processes models

Simulators and “war games” for modeling Extreme Projects• The concept of “war-games”• Benefits and advantages of conducting “war-game” exercises• Techniques for conducting software development “war-

games” with simulation models

Extreme Project Control• Management styles for different types of Extreme Projects• Measuring, managing, and controlling progress• The importance of a “daily build” to establish credible

progress milestones in large, complex Extreme Projects• The essence of Risk Management

Extreme Tools• Identifying a minimal toolset for Extreme Projects• A checklist of tools in the area of prototyping, configuration

management, groupware, testing, etc.• The risks of choosing new tools in an Extreme Project

Extreme as a Way of Life• What if this Extreme Project is just the first of many?• Establishing an Extreme “culture” within the organization• Extreme training and annual visits to the Extreme “flight

simulator”

Objectives

• Define an Extreme Project and its basic nature• Learn practical rational negotiation tools and tradeoffs• Manage extreme peopleware issues• Define, prioritize and create commitment for processes

within an Extreme Project• Practice on modeling Extreme Projects through "war game"

simulations• Measure and control progress of an Extreme Project• Obtain a minimal toolset for an Extreme Project• Establish an "extreme" culture of managing projects to deal

with extreme project situations

Who should attendIT Project Managers, systems analysts, designers and programmers involved in high-risk projects.This seminar is also intended for senior managers who commissioned the high-risk project in the first place, and/or who may be responsible for having created the high-risk conditions.

Course leader: Ed Yourdon

Extreme Project ManagementA survival guide for those who are about to embark on a “mission impossible” project

Don’t come to this seminar if you want

to know what “nice” people do in “nice”

projects

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In-house / Corporate SolutionsAll our public courses are also available for in-house delivery at your venue. In addition, for in-house delivery we are able to offer a wide range of courses, specially developed for individual corporate needs. Some examples of courses we have available are featured below.

Special Leadership Skills for Project Managers(16 hours – 16 PDUs)This workshop provides a more focused approach on delivering leadership in different project situations, with different levels of team capability and commitment. The course also provides the basics for negotiations and managing conflict within the project environment.

Course leaders: Anthony Eve, PMP, MAPM, P2 Practitioner Bob Gibson, PMP

Advanced Project Management Techniques (16 hours – 16 PDUs)You’ve established the system, you have a PMO, you undertake complex projects, and you are certified. What’s next? Is there room for improvement? How are your projects performing? Attend this specialized syndicated consulting workshop and address those issues that affect your project portfolio’s ROI. This program is built upon our instructors’ vast experience of more than 30 years of having conducted assignments with organizations such as BAE SYSTEMS, NASA, the Kingdom of Bahrain Ministry of Works and Housing, AIRBUS, GSK, SONY, Coca Cola and others.

Course leader: Anthony Eve, PMP, MAPM, P2 Practitioner

Project Risk Management (16 hours – 16 PDUs)Projects are inherently risky ventures. If there is no risk, the activity may not be a project. In this course, participants will learn how risk is identified, assessed and minimized in the project planning phase.

Course leaders:Anthony Eve, PMP, MAPM, P2 Practitioner Dr. Dave Adkins, PE, PMP

Agile Project Management (16 hours – 16 PDUs)Agile project management approaches reverse the classical processes of project management by giving frequent opportunities to customers to optimize their requirements without disrupting the application development processes. This course will introduce you to agile project management values and principles and will allow you to practice Agile concepts like Scrum on a sample project.

Course leaders:Veronique Messager-Rota, Certified Scrum Master, George Merguerian, PMPNicos Kourounakis, PMP, IPMA-D Certified, P2 Practitioner, OPM3 Assessor

Project, Program, Portfolio Resources Optimization Workshop(8 hours - 8 PDUs)This workshop addresses the how to manage the Project and Program Portfolio so that every piece of work will be aligned, and add value to the overall achievement of the organizational vision and strategy. You will look at the way different industries balance the portfolio of work, the kind of criteria, that when linked to strategic goals, are used to prioritize and select appropriate projects that add value. You will also have the opportunity to benchmark your own organization’s project management systems.

Course leader: Anthony Eve, PMP, MAPM, P2 Practitioner

Recovering Troubled Projects (16 hours – 16 PDUs)This course provides an overview of project rapid assessment and recovery processes. The course also provides tools and techniques for prevention of project failure and discusses the value of “lessons learned” as part of the remedial actions to be taken.

Course leader: Dr. Dave Adkins, PE, PMP

Project Portfolio Management (16 hours – 16 PDUs)The seminar presents methods for defining programs and projects, prioritizing strategic objectives, evaluating project alignment and anticipated benefits, determining optimal combinations of programs and projects within portfolios, establishing portfolio performance measures, and periodically re-evaluating ongoing projects throughout the portfolio’s life cycle.

Course leader: Nicos Kourounakis, PMP, IPMA-D Certified, P2 Practitioner, OPM3 Assessor

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IPMA - D PMP PRINCE2®

No experience is required for IPMA D Level Certificate examinations

To apply for the IPMA D Level you must complete the application form which consists of:1) Application2) Self-assessment form

• 35 Professional Development Units (PDUs) of project management education, and documentation of either:

• A bachelor’s degree or equivalent and a minimum of 4500 hours of project management experience over the last 6 years or,

• If no degree, a minimum of 7500 hours of project management experience within the last 8 years

No experience is required for Prince2 Practitioners Examinations

• Check eligibility requirements• Register for the exam (application form and

PM self-assessment form) • Take a Core Skills Seminar (optional)• Obtain and study IPMA’s ICB and PMA

Baseline• Take our 24 hrs IPMA D Level Prep Course

(optional)• Self Study and• Take our follow – up training session

(optional)

• Check eligibility requirements by reading the credential handbook

• Take our 2 days Project Management Tools and Techniques course and gain 16 PDUs

• Read PMI’s A Guide to the Project Management Body of Knowledge

• (PMBOK® Guide, 4th edition)• Take our 24 hours PMP Prep course and

gain 24 PDUs• Register for the exam

• Register for our PRINCE2 accredited 5 day training and examinations program

• Obtain the PRINCE2 Manual – Managing Successful Projects with PRINCE2 and do designated pre-work

• Attend PRINCE2 Practitioners Prep course & Examinations*

*Those who wish to take the exam without the training may contact APMG International directly at www.apmg-international.com.

IPMA - D test can be given both in English and Greek.

IPMA exams, which are given at specific dates throughout the year, are announced through the PM-Greece web site and HAU web site. The exams are offered in the Hellenic American Union Conference Center in Athens.

The credential expires in 5 years from the date of the acquisition. You may re-take the exam or proceed with the IPMA Level C examinations.

The PMP test is given in a Prometric test center.

Register for the exam online and get approval to take the test within a week.

Once you earn your PMP credential you must adhere to the CCR Program, where you need to earn 60 PDUs within a 3 year certification cycle.We provide training worth of more than 40 PDUs every year.

The PRINCE2 Practitioners Prep course and examinations are given by the Hellenic American Union in collaboration with an ATO once a year. In-house programs can also be arranged. The credential expires in 5 years. You must re-take the exam.

Certification Programs

The International Project Management Association 4 Level System. IPMA is an association of national associations. The IPMA Competence Baseline (ICB) is the basis for the IPMA 4 Level certification system. The IPMA 4 Level (A,B,C,D) Certification is a competency-based certification system which measures the ability to perform. Today there are more than 100,000 IPMA certified Professionals in 45 countries. In Greece, more than 220 people were certified in Level D from 2008 to 2011. The Certification is performed by the Hellenic Certification Body PMGCert in collaboration with the Austrian Certification Body PMA-Zertifizierungsstelle. We offer preparation courses for the Level D Certificate.

The Project Management Institute’s (PMI®) Professional Certifications. PMI is a leading professional association in Project Management. PMI’s certifications are based on A Guide to the Project Management Body of Knowledge (PMBOK® Guide 4th edition), a rigorous and generic standard used to ensure different industry organizations have the basics in place. With over 460,000 PMPs worldwide, PMP® is PMI’s leading certification and is considered one of the most recognized professional certifications in project management.

The PRINCE2® Practitioner Certificate. UK’s de-facto standard for project management, PRINCE2® was developed by the UK Office of Government Commerce. The PRINCE2® project management method provides detailed guidance on how to set up, organize, manage, control and deliver your projects. More than 30.000 professionals have been certified all over the world. There are two PRINCE2 qualification levels: PRINCE2® Foundation and PRINCE2® Practitioner.

Certification Routes

Examination and credential maintenance

Certification process – how we may help you

Eligibility

14

This 3 day course is specifically designed to help experienced project managers and team leaders to master the PMBOK® Guide content and pass the PMP certification exam.

The course and the workbook follow the way you work, chronologically, by process group, not by knowledge area as in the PMBOK

® Guide.

Course prerequisites• Study thoroughly the PMBOK Guide 4th Edition prior the course • You must be familiar with the basic elements of WBS, Activity Network Diagrams, activity duration estimating, cost estimating, contracting, earned value management, quality management, risk management concepts and organizational structures for projects.

Our courses: “Project Management Tools and Techniques”, “The Art of Project Management® for IT/IS Projects”, “Project Management Fundamentals”, are ideal prerequisites to assist the participants in meeting the exam registration requirements.

Course benefits• Cover all topic areas of the PMP certification exam and the PMBOK® Guide • Get prepared by a course taught in English by experienced certified project managers and trainers so that you become more familiar with PMI’s terminology and philosophy of test questions• Minimize study time by summarizing the critical points from all PMI recommended test preparation texts, plus recent issues of the PMI Journal• Find out what you know, focus on what you do not know, and benchmark your knowledge by taking several practice tests• Study with a workbook of over 600 pages and over 650 questions with fully explained answers• Get 50 to 60 “Examination Tips” of questions that always seem to appear on the test in some form

You can retake the course free of charge if you don’t pass the PMP exam.

Course leaders: George Merguerian, PMP Dr. Dave Adkins, PMP, Anthony Eve, PMP, MAPM, P2 Practitioner

PMP® preparation course

1-3 March 201217-19 May 201210-12 October 2012

Earn 24 PDUs

Content

• Overview of PMI, PMBOK® Guide, and PMP Certification Application form and exam scheduling processes• Context and Processes from the, PMBOK® 4th Edition• A mental model for pulling together all the specific bits of information covered in this course and on the test

Initiating Processes• Project initiation• Project Charter• Develop preliminary scope statement

Core Project Planning Processes• Develop a Project Management Plan• Collect requirements and define scope• Create WBS and define activities• Sequence Activities• Estimate activity resources and durations• Develop schedule and estimate costs• Determine budget

Practice Test: Answer 36 example PMP test questions in 43 minutes

Project Planning Processes• Plan quality• Develop human resource plan• Plan communications• Plan risk management• Identify risks• Perform qualitative and quantitative risk analysis• Plan risk responses and procurements

Project Executing Processes• Direct & manage project execution• Perform quality assurance• Acquire project team• Develop and manage project team

• Distribute information• Manage stakeholder expectations• Conduct procurementsPractice Test: Answer 74 example PMP® test questions in 90 minutes

Project Monitoring and Controlling Processes• Monitor & control project work• Perform integrated change control• Verify scope• Control scope, schedule, costs• Perform quality control• Report performance• Monitor and control risks• Administer procurements

Closing Processes• Close project or phase• Contract and procurement closure

Professional Responsibility• Professional responsibility tips• PMP Code of Professional Conduct• Sample questions from PMI

Preparing for the Exam: Get information on qualification, domain contents, pass rates, the exam itself, reasons people fail, logistics and methods for taking the actual exam.

Practice Exam: Answer 90 example PMP® test questions in 108

minutes.

15

The IPMA Level D Preparation courseAvailable upon request

Earn 24 PDUs

The course consists of lectures, exercises, mock up tests, real-time examination tests and many tips based on past certification exam experience. Special attention is given to enhancing the application capabilities of the participants in real-word situations.

The course is offered in Greek, however all material and mock up tests are in English.

Course prerequisites• Study thoroughly the ICB-IPMA Competence Baseline v3.0 and

PM Baseline v3.0 of the Austrian PMA, prior the course• You must be familiar with the basic elements of WBS, Activity

Network Diagrams, activity duration estimating, cost estimating, contracting, earned value management, quality management, risk management concepts and organizational structures for projects.

Our courses: “The Art of Project Management®”, “The Art of Project Management® for IT/IS Projects”, “Project Management Fundamentals”, are ideal prerequisites to assist the participants in meeting the exam registration requirements.

ContentIntroduction to the IPMA Certification System

Compliance with the Greek Regulatory Project Management Framework• Project management corporate requirements for ESPA• Elot Standard 1429

Introduction and review of the Project Management Baseline• Contextual competences• Technical competences• Earned value methodology• Behavioral competences

Methods for Managing Projects – Technical Competences• Project start• Project coordination and controlling• Project marketing• Project crises• Project close-down

Relationships Between the Methods• Methods for social competence• Social competence in projects and programs• Intervention methods• Dealing with emotions and diversity• Conflict management• Moderation and presentation

Managing Project-Oriented Organizations• Organizational structures• Project portfolio management• Human resource management• Process management

Self-Assessment and Project ReportSimulation Part A - Sample multiple choice test questionsSimulation Part B - Case study

Course leader:Nikos Kourounakis, PMP, P2 Practitioner, IPMA-D Certified, OPM3

Assessor

PRINCE2® Practitioners Prep Course & Examinations14-18 May 2012

Earn 40 PDUs

We offer a 5-day prep course with examinations in association with an ATO by the APM Group. The course consists of 3 days of preparation and examinations for the Foundation Certificate and 2 days of preparation and examination for the Practitioners Certificate.

Part I - The PRINCE2 Foundation course will train participants on the PRINCE2 Processes, Components and Techniques and prepare them to take the Foundation exam at the end of Day Three.

Content• Projects and project management• The benefits of a structured approach to project management • Overview of PRINCE2 • The PRINCE2 processes• The PRINCE2 components• The Project organisation• Change control and configuration management• Managing project risks• Project Plans• Product based planning• Controlling projects• Managing quality in projects

The examination is taken on site and evaluated by the instructor. Participants receive test results immediately, in order to proceed to Part II of the program.

Part II – The PRINCE2 Practitioners course will refresh participants on all areas of PRINCE2 processes, components and techniques as well as planning, control and risk assessment. A prerequisite for participation is the passing of the PRINCE2 Foundation Examination. The course will prepare participants to take the examination through a series of case study examples and examination sample question exercises. The examination is taken on site but evaluated in the UK.

Content• Review of the PRINCE2 project management method• Revision of the 8 Management processes, 8 management

components and 3 techniques• The PRINCE2 Exam format and typical questions• Preparation to take the PRINCE2 Practitioner Exam – sample

exams, tips, hints, recent questions, etc.

The PRINCE2 5-day Practitioners Course includes: pre-course instructions and essential pre-course reading, course material, PRINCE2™ manual, case studies, sample exam questions, examination and examination fees.

Course leader: Alan Wade, MCIPD, MIET, PRINCE2 Practitioner and PRINCE2 Approved Trainer

You must register at least 40 days prior to the course start date. Participation is limited to 12 persons, therefore please register on time.

PRINCE® is a Registered Trade Mark of the Office of Government Commerce in the

UK and other countries.

Courses Dates FeesProject Management Tools and Techniques* 28-29 Feb 2012

8-9 Oct 2012950

The Art of Project Management for IT/IS Projects* 14-16 May 201219-21 Nov 2012

1100

Διοίκηση Έργου: απο το σχεδιασμό ώς την ολοκλήρωση(Project Management Fundamentals)

8-9 Mar 20128-9 Jun 20127-8 Dec 2012

650

Explore MS Project 2007 (or 2010 version)Visit our web site to check for more dates

27 Jan 201217 Feb 201223 Mar 2012

150

Coaching Skills for Managing Project Teams 16-17 Feb 2012 450

Managing New IT Product Development Projects 19-20 Mar 2012 450

Contracts and Procurement Management in Projects 7-8 May 2012 450

Extreme Project Management 11-12 June 2012 750

Certification CoursesPMP Prep Course*Visit our web site to check for more dates

1-3 Mar 201217-19 May 201210-12 Oct 2012

1240

IPMA Prep Course TBA 690

PRINCE2® Preparation Course and Examinations 14-18 May 2012 2400

e-learning coursesProject Management for Small Scale Projects e-learning 950

Project Management Tools & Techniques e-learning 750

Registration FormComplete and send this registration form to HAU office, fax: 210-3633174, the latest by 15 working days prior the course(s) start.

I wish to register for the following course(s)

Special Offers:Training weeks: By registering in two courses in the same week you save 10% on each course fee and you build up your PDU credits. Courses included in training weeks are marked with an asterisk (*).

Certification prep courses: Participate in one of our public courses and earn 10% discount on our certification preparation courses and on the Explore MS Project workshop. You can also attend a second time a certification prep course free of charge.

Group discounts: For more than 2 participants of the same company you can save 10% discount on total charges.

Student discounts: Students of public and private higher education academic institutions are entitled to a 30% discount on certification prep courses.

Events benefits: Participate in one of our public courses and earn 40% discount on our annual Project Management Best Practices Conference fee.

In house solutions: If you have 7 or more colleagues who would be interested to attend in one of our courses, we can tailor the course to your group training needs and adjust total cost to meet your training budgetary constraints. Plus, you have complete control on the training content and you decide when it is run.

Signature/Company seal Date

Payment DetailsPayments are made to the Hellenic American Union. For bank deposit/transfer information please contact the Hellenic American Union. Please always quote your company’s name or the delegate’s name in the transfer instructions.Please invoice my company Cheque Bank Deposit/TransferPlease charge my credit card: Visa Mastercard Diners

Cancellation PolicyPayment is due upon registration. Delegates who cancel after registration, or who don’t attend, are liable to pay the full course fee and no refunds can be given. A replacement is always welcome.Disclaimer: Hellenic American Union reserves the right to change or cancel any part of its published programme due to unforeseen circumstances.Confidentiality: The information you provide will be safeguarded by the Hellenic American Union, who may use it to keep you informed of relevant products and services. If you do not wish to receive this information from the Hellenic American Union by telephone fax e-mail or mail . Please check the appropriate box and send this form to the Hellenic American Union, fax nr: 210-3633174 or notify us at tel: 210-3680927, or notify the person in charge of sending this information. We will ensure that you do not receive any further information, unless you instruct us otherwise.

Massalias 22, 10680 Athens - http:// projectmanagement.hau.gr - e-mail: project@hau.gr - tel. 210 3680907 - fax 210 3633174

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I/We understand and accept the registration and cancellation policies and procedures, and the protection of personal and credit card data policy.

*Prince2 training and examination package is not included in above special discount offers

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