the top 5 tips- motivating the team-jonathan winchester

7/27/2019 The Top 5 Tips- Motivating the Team-Jonathan Winchester

1/21

5 Service Tips for

Rural Business

Jonathan Winchester


2/21


3/21

Perception is King!


4/21

The 80% - 8%

Rule


5/21

Rule 1 - Recruiting My 33% Rule

Upbringing

Parents

Experience service

Drama

Working P/T

Leaders at school

Induction

Product

Service

Monitoring and

rewards


6/21

You dont have a great

business without great

service


7/21

No 2. Where is the Wow?

Car ParkPhone

Queuing

Website


8/21


9/21

No 2. Where is the Wow?

Car ParkPhone

Queuing

Inside

the ParkExiting

the

Business

Website


10/21

No 3. Who is your most important

customer?


11/21

Recruiting Tips

WARNING - relatives and friends

Interview properly

Mystery shop them

Good recruitment = good systems

Work On not In E-Myth


12/21

Simple Communication

Managers meeting

Roles and responsibilities

Walk the floor

Managers brief staff every day

Reward and recognition


13/21

And You Thought StrawberriesWere For Eating!


14/21

No. 4 - Chit Chat vs Rapport

Weak Strong

WeatherWeekend

Whats

going on

Confidence

ProductsEvents

Changes

How tos.The TeamENERGY

EASY


15/21

No 5. Feedback - Breakfast of Champions

Weak Strong


16/21

Mystery Shopping

Galvanising the Team

Benefit 1. Third Party Feedback

Benefit 2. Reward the Team

Benefit 3. Your Bug Bears

Benefit 4. Benchmark within the Sector

Benefit 5. Profits Improve


17/21

Booths Supermarkets


18/21

Getting

attention

through the web

experience

Service in the

Tea Room

What

happens after

hours?

Our manner

on the phone

In hoursSelling in

the Gift

Shop

The whole

Experience

What should you measure?


19/21


20/21

The team

is up toYOU.....

and only

YOU!


21/21

Questions?Jonathan Winchester

the top 5 tips- motivating the team-jonathan winchester

Documents