the support of advanced ict
TRANSCRIPT
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A structured approach
Dr Rob HawtinDr Max Hammond
19 October 2010
The support of advanced ICT
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Project overview
• JISC-funded study
• January – July 2010
• Curtis+Cartwright Consulting Ltd
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Scope
• Liaison between “suppliers” of ICT and research users
• The human infrastructure
• Looking at a range of interfaces (two-way)
• The role of “research facilitators”
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Interfaces
National National servicesservices
Funding Funding councilscouncils
EstatesEstates
SMTSMT
Central IT Central IT ServicesServices
Local IT Local IT ServicesServices
ResearchersResearchersSoftware Software developersdevelopers
HPC / HPC / research research
computingcomputing
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The support stack
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The support stack
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Advanced ICT
From the ITT:
“By advanced ICT, we mean the use of computing and the networked infrastructure as part of the research process itself. This could include, for example, the use of grid or high performance computing for simulations or massive calculations, or the use of Web 2.0 tools and virtual research environments to facilitate collaborations.”
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Advanced ICT
• Research computing
• Data visualisation
• Collaborative working environment
• Filestore
• Database
• Website
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Advanced ICT
• What is “advanced ICT” depends on:
• User
• Institution
• Existing capabilities
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User types: two axes
• Technical skill: the researcher’s ability to use the technologies available
• Requirement maturity: how well a researcher can express the problem they are trying to solve.
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User types: two axesRequirement maturity
Technical skill
HighLow
High
Low
Sat Nav
Dr eam er
Day Job
Invent or
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The support stack
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Support functions
Systems administration
Programming
Technical education
Technical
Procedural Awareness
Bid writing
Procurement
Compliance
Networking and matchmaking
Technical advice on bids and procurement
Outreach and promotion
Policy guidance
Technical policy development
Application support
Technical requirements
capture
Training for researchersStrategic
requirements capture
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The support stack
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Role/function map
Systems administration
Programming
Technical education
Technical
Procedural Awareness
Bid writing
Procurement
Compliance
Networking and matchmaking
Technical advice on bids and procurement
Outreach and promotion
Policy guidance
Technical policy development
Application support
Technical requirements
capture
Training for researchersStrategic
requirements capture
Systems administration
Programming
Technical education
Technical
Procedural Awareness
Bid writing
Procurement
Compliance
Networking and matchmaking
Technical advice on bids and procurement
Outreach and promotion
Policy guidance
Technical policy development
Application support
Technical requirements
capture
Training for researchersStrategic
requirements capture
Networker Internal Consultant
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Role/function map
Systems administration
Programming
Technical education
Technical
Procedural Awareness
Bid writing
Procurement
Compliance
Networking and matchmaking
Technical advice on bids and procurement
Outreach and promotion
Policy guidance
Technical policy development
Application support
Technical requirements
capture
Training for researchersStrategic
requirements capture
Sysadmin
SuperSysadmin
Programmer
Gone Native
Networker
Guru
Trainer
Progammer
Sysadmin
SuperSysadmin
Gone Native
Networker
Internal Consultant
Guru
Trainer
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Role types
• Doers (Sysadmin, SuperSysadmin, Programmer, Gone Native)
• Talkers (Networker, Internal consultant)
• Advisers (Guru, Trainer)
• Controllers (Research computing manager, ICT manager, Research office, Management board)
• Hired Guns (project staff)
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The support stack
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Factors for success
• Trust
• Business alignment
• Staff
• Clarity
• Responsiveness
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Recommendations
• Consider “advanced ICT” within the overall picture
• Decide what to support and what not to support
• Remember that specialist facilitators need specialist careers
• Could you engineer your processes to avoid the need for specialist facilitators?
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Contact details
Dr Max HammondCurtis+Cartwright Consulting Ltd+44 (0)1483 685026+44 (0)77 8011 [email protected]