the royal british legion y lleng brydeinig brenhinol presentation to housing services forum 23 rd...
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The Royal British Legion Y Lleng Brydeinig Brenhinol
Presentation to Housing Services Forum
23rd January 2015
Jenny Wilson – Advice & Information Team Leader
(Wales)
The Four Pillars
• Welfare
• Comradeship
• Representation
• Remembrance
Who we can help
• Our beneficiaries fall into the following categories:– Serving– Veteran (7 days service)– Dependants, which include children,
spouses and partners, carers and other dependants
Three touch-points:
• Helpline: 0808 802 8080: all new referrals. 8am-8pm 7 days a week.
• Online, email and web chat service www.britishlegion.org.uk using Knowledge-base
• ‘Pop In’ Advice and Information Centres and
outreach
How We Help
• Immediate Needs Grants• White & Brown Goods• Benefits and Money Advice• Homelessness (Deposit Guarantees)• Rent in advance• Handy Van Services (PoppyCalls)• Break Centres• Inquest Support• Civvy Street• Appeals• MoneyForce• Specialist support (war pension)• www.britishlegion.org.uk
Headline briefing pointsArea Team• 15 Area Staff.• 4 Regional specialists• 3 Fundraisers• 44 Active Volunteers (Case work/Info/Admin)
Locations• New ‘Pop-in’ centres open in Cardiff and
Wrexham.• Swansea and Caernarfon secondary hubs• Outreach
• In action: Bangor, Caernarfon, Holyhead Colwyn Bay, Machynlleth, Aberystwyth, Tonyreveil, Caerphilly, Newport, Newtown
• Pending: Rhyl, Pembroke Dock, Milford Haven
2014 - Official Outcomes• 420 Poppycalls• 1000 Grants of £500k+• £120k gains from BMA• £350k gains from ILA• 7000 incidents in Wales
RBL Wales
Advice & Info Hub
Advice & Info Hub
Key: Pop-in or Hub Outreach
Welfare - Remembrance - Representation - Comradeship
Welfare - Remembrance - Representation - Comradeship Cardiff ‘Pop-in’
Wrexham ‘Pop-in’
Caernarfon
Swansea
Wrexham
Cardiff
RBL Wales
Advice & Info Hub
Advice & Info Hub
Key: Pop-in or Hub Outreach
Welfare - Remembrance - Representation - Comradeship
Welfare - Remembrance - Representation - Comradeship Cardiff ‘Pop-in’
Wrexham ‘Pop-in’
VALLEYS
GWYNEDDFLINT
DENBIGHCONWY
WREXHAM
CARMARTHEN
Welfare and A&I Issues
• Issues • Financial• Multiple• BMA• Accommodation• Membership
2%
16%
13%
14%
15%
12%
17%
11%18 – 24
25 – 34
35 – 44
45 – 54
55 – 64
65 – 74
75 – 84
85+
Beneficiary Age Profile
GLAMORGAN
GWENT
PEMBROKE
CEREDIGIONPOWYS
2015 Manifesto
How You Can Help
• Spread the word about The Royal British Legion
• Encourage referrals through your organisation
• Buy a Poppy!• Fundraising• Volunteer opportunities / professional
case working
Summary
• 7 days a week 365 days a year 8-8• Regular, Reserve and Family• 3 touch points• Opportunities for referrals• Jenny Wilson
– Contact Centre:0808 802 8080– Mob: 07826 908520– E: [email protected]