the road ahead: steve berkowitz on returning realtor.com® to #1

8/12/2019 The Road Ahead: Steve Berkowitz on Returning realtor.com to #1

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REALTOR.COM TELLS

THE REAL ESTATE STORYIN THE DIGITAL WORLD.


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Active

Searchers:35%

ONE IN THREE USERS IS ACTIVELYSEARCHING FOR A PROPERTY

27% 28%

7% 7%

25% 24%

35% 34%

6% 5%

2013 2014

Mandatory Movers

Explorers

Opportunists& Dreamers

Market Watchers

RecentlyBought/Rented

Q: Which ONE of the fo l lowing s tatements best descr ibe you r curren t s ta te of mind w hen i t com es to the real es tate market?Source: Consumer Brand Tracking Study, Westerberg Consulting, February 2014


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18%

49%

17%

15%

67%

27%

6%

2014

RENTERS ARE A HIGH POTENTIALSEGMENT

Living with other peoplewho rent or own

Rent

Own

74%of these active

renters are lookingto buy

Passive Searchers

Active Searchers

Q: Do you own or ren t the home where you curren tly l ive?

Q: Which ONE of the fo l lowing s tatements best descr ibes yo ur curren t s ta te of mind w hen i t com es to the real es tate market?Source: Consumer Brand Tracking Study, Westerberg Consulting, February 2014


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94%OF MOBILEREAL ESTATE

CONSUMERS USE ATLEAST ONE OF THE TOPTHREE SITES*

*Represents total unduplicated audience across realtor.com, Zillow and TruliacomScore Mobile Metrix Unique Visitors, March 2014

25%

69%

6%

MOBILE REAL ESTATE CONSUMERS


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49 % INCREASEIN APPDOWNLOADSSince 2012

Move internal metrics


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74%

73%

59%

58%

54%

Fresh up-to-date data

Comprehensive & accurate data

Ease of use

High quality photos & videos of properties

Precise search and filtering

Respondents answered Extremely Important toQ: How imp ortant are the fol lowin g at t ributes for cho osin g the Internet Real Estate Service you us e most often?Source: Consumer Brand Tracking Study, Westerberg Consulting, February 2014

WHAT CONSUMERS REALLY WANT FROM A REAL ESTATE EXPERIENCE


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25%

37%

16%

5%

14%

1%

1%

As soon as I started thinking about buying, sellingor renting

As soon as I knew I was ready to buy, sell or rent

As soon as I figured out which area I wanted to buy

or rent in

As soon as I determined my price range

As soon as I found a property I liked

As soon as I was ready to put down an offer

Before or right after I got financing approved 2014 2013

S e ar ch

ph

a s e

WHAT CONSUMERS REALLY WANT TO ENGAGE A REALTOR EARLY

Q: At wh at poin t in the process d id you/have you typical ly engaged a real es ta te profess ional?Sources: Consumer Brand Tracking Study, Grossnickle Consulting, February 2013

and Consumer Brand Tracking Study, Westerberg Consulting, February 2014

Of f er

ph a

s e


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75%

65%

55%

66%

63%

75%

66%

12%

32%

9%

8%

2%

14%

19%

Complete transaction; closing process and documents

Negotiate the deal

Understand financing; identify qualified lenders

Evaluate properties; compare to competing properties

Provide exclusive information or access

Search for properties that fit my needs

Educate me on home buying process

Most Important Valuable

Q: How valuable was you r real es ta te profess ional in help ing yo u dur ing your m os t recent purchase or ren ta l?

Q: What i s the m os t im portan t way your real es tate profess ional ass i s ted you in the ren tal or pu rchase process?Source: Consumer Brand Tracking Study, Westerberg Consulting, February 2014

WHAT CONSUMERS REALLY WANT FROM A REALTOR


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1 THE INDUSTRY WEBSITE realtor.com exists to help ensurea REALTOR participates inevery transaction


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Connect the REALTOR brand to a younger, mobile audience

Introduce the REALTOR brand to renters

Introduce a more personalized experience

Offer the best find the right REALTOR for me experience

Deliver an engaging experience that both attracts usersand stands as our platform for REALTOR differentiation,consumer editorial, and advocacy

THE ROAD AHEAD


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TODAY BEFORE


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iTUNES APP STORE

Most accurate app!!

This is the only app I have come across that isextremely accurate with the homes listed for sale/rent.

A lot of apps like zillow, for example, tend to havehouses listed that have already been sold/rented out.So I give this app 5 starts!!

Very useful app

I love seeing the bigger photos and being able to findhomes for sale either on a map or right where you are- using the scout feature. The information is reallyaccurate too - it updated my neighborhood listingspromptly as they changed.

Easy to use, found new home in hours!

This app was very helpful in finding our new home.Loved the way it let's you search by school district,and by elementary schools. Also our Agent wouldsend her suggestions right through the app so that wecould view homes she knew we were interested in.Overall, extremely helpful.

GOOGLE PLAY

I like it better than Trulia

My go-to app for real estate

Better than zillow or any other I have used. Great appand easy to use.

I use this app, Trulia and Zillow, but this app is thefastest in terms of what is put on the market and thestatus. It also has homes that may not be on both ofthe others, so it is more complete for me. I am ahomeowner who will put my house in the market nextmonth and will buy a new home .

Best REAL ESTATE app I've seen yet

Best app on android for soon to be homeowners .

I love this app! Listing are easy to find. I get alertswhen something comes up which fits my interests.Found 4 homes in 6 months .


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Powered by realtor.com


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WE ARE HERE

BECAUSE OF YOU


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2 A STRONG PARTNERSHIPrealtor.com representsthe best brand


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REALTOR

REAL ESTATE=


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REALTOR.COM IS NOT

JUST YOUR TECHNOLOGYPARTNER, IT IS ALSOA BRAND PARTNER.


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3 MEMBER SUPPORTrealtor.com supports REALTORS at the local level


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Sunnyvale, California


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PREMIUM FORNON-MEMBER

AGENTS

20%


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4 THE BEST CONTENTProvide the best content on the sitecarrying the REALTOR brand


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100 %OF THE U.S. PROPERTIESFOR SALE ARESOURCED FROM

YOU

NEARLY

You refers to multiple listing services and brokers


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THE LARGEST ANDMOST ACCURATE SITEIN THE U.S.

A STRONG REALTOR

PRESENCE GLOBALLY

GLOBAL REACH FOR YOU


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Sources: Move, Inc. internal metrics Q1 2014;

GLOBAL REACH FOR YOU realtor.com/international

Argentina ArubaBahamasBelizeBulgaria

BrazilCanadaChileColombiaCosta Rica

GreeceHondurasIndiaIrelandIsrael

CroatiaCyprusDominican RepublicEl SalvadorFrance

ItalyJamaicaLatviaMaltaMexico

RomaniaSaint LuciaSerbiaSlovakiaSpainThailand

MoroccoNetherlands AntillesNew ZealandPhilippinesPolandPortugal


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UPDATEDEVERY

MINUTES15

OVER

90%

OF PROPERTIESLISTED FOR SALE

Sources: Move, Inc. internal metrics Q1 2014


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5 CONNECTINGCONSUMERS & REALTORS Quality traffic growth equates toquality consumer connections


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Average Monthly Listing Leads

300 %GROWTH

SINCE 2009

LEAD GROWTH

2 0 0 9

2 0 1 0

2 0 1 1

2 0 1 2

2 0 1 3

2 0 1 4

M A R - 1

4

+

Source: realtor.com Internal Metrics

HIGHEST LEAD CONVERSION RATE


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HIGHEST LEAD CONVERSION RATEAMONG THE TOP 3 PORTALS

38

39

127

Trulia.com

Zillow.com

Number of respondents naming each site when asked, Which website has the best conversion rate?

Source: PAA Research Independent Study, June 2013

HIGHEST QUALITY LEADS


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HIGHEST QUALITY LEADS

Percent of respondents answering Slightly High, Moderately High or Extremely High to:How would you rate the quality of leads you get from .?

Source: RBC Capital Markets Survey, March 2014

41%

38%

45%

Zillow

Trulia


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HOME BUYERS HAVE BEENMISLED BY OUR COMPETITORS

FOR A LONG TIME, AND FEW REALIZETHERES A BETTER OPTION.

CONSUMER INSIGHT


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BECAUSE OF OUR ACCURATE,UP-TO-DATE LISTINGS,

REALTOR.COM IS THE BETTER,SMARTER OPTION

BRAND INSIGHT


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SEARCH FOR YOUR HOMETHE ACCURATE WAY

BRAND STRATEGY


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ACCURACY MATTERS At realtor.com , we update our site constantly, because

accuracy is a passion of ours. Its integral to everything we do

because its integral to finding the right home at the right time.

BRAND CAMPAIGN

And were damn proud of it.


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#Accuracy Matters

VIEW THE CURRNET BRAND CAMPAIGN AT

http://marketing.realtor.com/consumerads/


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the road ahead: steve berkowitz on returning realtor.com® to #1

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