March 3, 2017

Mission

To provide exceptional, compassionate care to all we serve.

VisionWe will change lives by nurturing hope, improving health and encouraging wellness – every person every time.

Inside this IssueEHR demonstrations

kicked off this week.

See page 2.

New courses added to

Net Learning.

See page 3.

Our coworkers rock!

See page 4.

Growth

OMCNewsThe right care, right here.

Dr. Jeffery Gordon Joins Ozarks Medical Center Imaging ServicesOzarks Medical Center (OMC) Imaging Services recently add-ed Board Certified Neuroradiologist and Spinal interventionist, Dr. Jeffery Gordon, to its medical staff. Dr. Gordon specializes in general radiology, MRI Perfusion, Functional MRI, and brain tumors. He has expertise in neuro-oncology, stroke imaging, neu-rovascular disease, seizure imaging, pituitary imaging, and spine imaging and intervention. He also has advanced skills in spine pain intervention. He joins Dr. Rob Armstrong, Dr. Beth Cooper, and Dr. Jerry Howard.

“We are thrilled to welcome Dr. Gordon to Ozarks Medical Cen-ter. Adding such an accomplished physician to our Imaging Services will help meet the growing needs of our community, and add insight on both neuroradiology and spinal intervention,” said Tom Keller, OMC President and CEO.

Dr. Gordon and his wife, Tracy, moved to West Plains from Minnetonka, MN, where Dr. Gor-don worked as a Neuroradiology and Spine Procedure Provider for Consulting Radiologists Ltd. He previously worked for 7 years at the Mayo Clinic in Rochester, MN.

“We are happy to be close to Tracy’s parents, Travis and Kathy Morrison,” says Dr. Gordon. Tracy is on the faculty at Arkansas State University as Chair of the Occupational Therapy program. In his spare time, Dr. Gordon enjoys spending time with his family.

Medical Mission Trip to HaitiDr. Robert Shaw, CoxHealth Center in Willow Springs; Catherine Pearson, ANP at OMC Wino-na; and Kurt Abbey, VP and CNO at OMC; recently participated along with 15 other healthcare professionals on a mission trip to Haiti. The team evaluated and treated over 2,800 patients in a four-day period.

UpToDate/Pelvic Inflammatory Disease EducationFriday, March 10from 7:30-8:30 a.m. in the Willard Hunter Classroom (Parkway). All coworkers are invit-ed and encouraged to attend!

See calendar on page 8 for more informaiton!

See page 5.

March 3, 2017 2

GrowthService

Flu CountsFor the week ending 2/25/17, OMC’s lab processed 210 flu tests, 61 of which were positive. The distribution of cases by patients’ county of residence is below. Please remember that, while for comparative purposes we include data from the Greene County Health Department which shows all reported cases in the county, for the other counties reported only those tested through OMC’s lab are included, so those counties’ case counts are undoubtedly higher. Please contact Torry Hughes with any questions.week ending 12/17/2016 12/24/2016 12/31/2016 1/7/2017 1/14/2017 1/21/2017 1/28/2017 2/4/2017 2/11/2017 2/18/2017Green County 24 64 129 140 154 130 157 181 210OMC 0 0 5 5 24 41 54 44 72 59Howell County 0 0 4 0 7 16 30 16 29 18Oregon County 0 0 1 0 1 1 2 0 2 3Wright County 0 0 0 1 6 8 10 12 13 4Mammoth Spring 0 0 0 1 0 0 0 1 0 2Shannon County 0 0 0 2 0 10 6 4 14 17Texas County 0 0 0 1 4 6 2 1 3 9Ozark County 0 0 0 0 3 0 2 6 9 3Douglas County 0 0 0 0 3 0 2 0 1 0Christian County 0 0 0 0 0 1 0 0 0 0Carter County 3 1 1Polk County 2

Cerner Demonstration

Tuesday at 8:00 a.m. kicked off the first in a series of presentations by electronic health record (EHR) vendors.

More than 100 OMC coworkers are participating on core teams to advise on selection of a patient electronic record. The goal is to identify an EHR that is the best fit for Ozarks Medical Center, our patients and our array of services. Teams have been meeting to determine the cri-teria that an OMC EHR should offer and have developed score cards to compare the different products available. Three different EHR vendors will make presen-tations to OMC in the coming months. Please contact John Wilcox, Chief Infor-mation Officer for more information.

< 62nd Percentile62nd – 75th Percentile

=>75th Percentile

Weekly Change

Month to Date

Quarter to Date

Year to Date

Year to

Date

Unit/Department Percentile Rank

Percentile Rank

Percentile Rank N

Inpatient ICU – HCAHPS 88th 56th 56th 2

Inpatient OB – HCAHPS 93rd 93rd 93rd 4

Inpatient CSU – HCAHPS 11th 11th 11th 9

Inpatient Med/Surg - HCAHPS 68th 72nd 72nd 25

Emergency Dept. 3rd 7th 7th 41

Surgical Services 21st 25th 25th 21

Clinics - CGCAHPS 38th 28th 28th 175

OMC Home Care - HHCAHPS

Behavioral Healthcare Clinic

Rehabilitation Services

Imaging Services 5th 26th 26th

Lab 10th 12th 12th

Registration 25th 28th 28th

EVS 32nd 36th 36th

Nutrition 31st 34th 34th

Patient Experience Results by Unit/Department February 28, 2017

The Patient Experience Results by Unit/Department will be published week-

ly in OMCNews. Green up arrows indicate results improved from last week.

Black arrow indicates results unchanged from last week. Red down arrow

indicates results declined from last week. If you have any questions, please

contact Steve Culver, Service Excellence Director, 257-5984.

March 3, 2017 3

People

Note to the CEOTom Keller re-ceived a note:“Wanted to let you know that based on a few recent

family visits to the emergency room, I have been very impressed!”

THE STOPSDICE ROLL STOPS

Dawt MillHodgson MillZanoni MillRockbridge

Twin BridgesGreat Rivers Distributing

START HERECheck-In

8:30-10:00 a.m.OMC Parkway Center

1211 Porter Wagoner Blvd.West Plains, Missouri

$20 per vehicle

$5 per Dice Roll Card(play as many cards as you wish)

LOT PARTYParty opens @ 1:00 p.m.

Public Is InvitedGreat Rivers Distributing

Highway 63 North, Pomona, Missouri

Cash Bar Food Trucks

Vendor BoothsOfficial MerchandiseSilent Auction Open

1:00-3:30 p.m.

Fender Bender(rock band) starts @ 2:00 p.m. and plays

throughout the afternoon

SATURDAY �JUNE 10

2017

PROCEEDSbenefit

OMC CANCERTREATMENT CENTER

Net LearningANNUAL EDUCATION REQUIREMENTS: NEW AND UPDATED NET LEARNING COURSES!

The required annual education courses have been assigned. The courses will be located in your Net Learning “To Do List” from today, March 1st - May 31st. These courses must be completed prior to your annual performance evaluation in June.

*Reminder: Your Net Learning Login ID is your 7-digit badge number (following the 4 zeros). If you have any questions regarding your login or assigned courses, please feel free to contact any of us in Education.

Please post for those without email.

Thank you,

Erin Gibbs,BSEd., Education ManagerEducation Services417-257-6725 • Fax 417-257-6754erin.gibbs@ozarksmedicalcenter.com

Healing God, we

come to you this

day and every day,

confident in your

power to renew and

restore our lives.

Open our minds to

truth that teaches

us. Open our hearts

to truth that touches us. Open our lives to

truth that transforms us. .Amen.

Weekly Prayer brought to you

by the OMC Chaplains

March 3, 2017 4

You Rock!These individuals’ You Rock cards were shared with Public Relations:

Jacquie Sands ~ ICU“Jacquie always goes above and beyond for her patients. Jacquie took the time to purchase several word puzzles for the

unit. That way if patients are unable to sleep or are restless, they have something to occupy them. Jacquie is a true example of caring and compassionate care.”

Mariah Fowler ~ EVS“Mariah came to ICU to clean 2 rooms. Both rooms looked absolutely amazing! They had both been cleaned thouroughly.

Addionally, Mariah was very nice and polite. She is a true asset to our organization.”

Brenda Cotter ~ IT“Brenda has worked diligently to ensure that all providers are registered and have data submitted for Meaningful Use so

that OMC receives payment! Great job Brenda!”

Jo Wagner ~ Documentation Integrity“Jo has done a terrific job monitoring, reporting, and tracking corporate compliance issues. She is thorough and fair in her

assessments and keeps OMC compliant in many areas!”

TJ Temple ~ IT“TJ helped me with a report I needed from AllScripts. He knows the questions to ask and prepares formats to use to ensure

that I had a good end product. Great job!!!”

Night Shift RT Dept. ~ Med/Surg Night Shift“Med/Surg had some busy nights that demanded extra support from our RT staff. Not one time was there ill will or ten-

sion. The nursing staff was then treated to pizza by Rosie, RT. Rosie and Jennifer are amazing!!!”

Haylea Rackley ~ ED“Haylea was so sweet to my family during a very scary ED visit. She took great care of my very sick baby boy. She did an

amazing job starting his IV as well. Thanks Haylea for being a great nurse and a familiar face!”

Paul ~ Physical Therapy“I love the fact that Paul pushes his patients. There have been many occasions where a patient wants to stop but through words of encouragement, education, and positive reinforcement, Paul is able to get the patient to push themselves. I feel

that Paul is an asset when it comes to positive patient outcomes!”

Brian Cote’ ~ Rehab“Brian worked and created an adaptive equipment item for a coworker to assist her with completing necessary work activi-

tes. The employe said, ‘He’s just awesome’ and that it made her ‘want to cry!’ It meant a tremendous amount to her!”

Kandis Williams ~ OMC Home Health“Kandis has a willingness to learn new techniques in order to expand the types of patients she is available to provide care

to! As well as her detailed charting and ‘superior’ communication skills with physicians and coworkers!”

Leslie Clinton ~ OMC Home Health“Leslie goes above and beyond to assist with wound vac training on the weekend! She came in on her day off to go with a

new LPN to train allowing more patients to be seen that day for admission!”

Weekly Senior Leadership ReportAdministrator on Call Hand-off – Connie Schott to Tom Keller. We were under a severe weather alert.

Good News Stories – Tom Keller reported a 6.3% margin in January (Goal is 5.0%). Gay Stover reported that the first vendor to present a combined Electronic Health Record solution is on site this week giving demonstrations.

Upcoming Calendar Items- Feb 28 – Board Executive Committee. March 1- OIHA 10am, Board Planning Marketing Committee 4pm. March 2 1:30pm Leadership Team. March 7- NOC (Network Operating Council)

Recognitions – Kim Thompson recognized Cheryl Ward for her prompt response to OMC staff questions on commer-cial insurance issues. Kim also recognized Sherrie Lane’s one year anniversary with OMC and the many issues and ac-complishments the pharmacy team has had. Gay Stover recognized John Wilcox and the I.T. team for work scheduling vendor demonstrations.

Round TableTom Keller – reported that a follow-up meeting on the results of the Physician Engagement Survey is being scheduled with the chief of staff and medical staff leaders.Jeff Jones, VP of Clinics Administration - reported that Galen Roberts and Lindsey Thompson will attend a 2-day physi-cian recruitment fair in Kansas City. He reported on recent orthopedic candidate visits.Kurt Abbey, CNO and VP of Nursing – reported he is interviewing candidates for the Director of Surgical Services posi-tion. He reported that he, Catherine Pearson and Dr. Bob Shaw participated along with 15 other healthcare profession-als in a mission trip to Haiti last week. The team evaluated and treated over 2,800 patients in a four-day period.Connie Schott, VP of Human Resources – presented the LDI committee’s education topic plan for 2017.

Corporate Compliance Quarterly Report – Jo Wagner presented the report that will be shared with the Board Qual-ity and Safety Committee on March 9. The quarterly report includes updates on External and Internal Review and Self-Disclosures, Corporate Compliance Survey Results, OIG (Office of the Inspector General) Top Concerns for 2017, and HIPAA Report. The Corporate Compliance Survey Report waspublished in OMCNews. Jason Staggs provided a HIPAA education video for Forums. (Copies of the video are available upon request from the PR Department.)

Turnover Report – Connie reports that January 2017 turnover is 23%, compared to the year-end 2016 turnover of 25%.

Inpatient Market Share Report – Gay Stover reported that 2016 Market Share percentages have decreased slightly from 2015 in both Howell and Oregon Counties. SL asked her to bring an additional report tracking the loss by zip code and by Major Diagnosis Code. (Inpatient Market Share is the percent of people that are admitted to OMC versus other hos-pitals. Higher is better.)

Leadership Team - Senior Leaders reviewed the Leadership Team Agenda for March 2. Thank you for your service to the patients and each other.

March 3, 2017 5

Dress in Support in MarchDress in support days are Fridays in March. Stickers are $5 each with proceeds going to the Cancer Treatment Fund.

Each Friday in March is “Dress in Support” of Colon Cancer Awareness. All funds raised will go to the Cancer Treatment Center.

Dress code is nice jeans and collared shirt (no T-shirts may be worn). Please verify with your su-pervisor that your department may participate before purchasing Dress in Support stickers.

Stickers may be purchased for $5.00 per Friday on the main campus at Main Admissions Registra-tion, Heart Care Services and Neurosciences; in the Shaw building at Rehabilitation Services; in Parkway in Public Relations, BHC, Finance and the Foundation; Internal Medicine; and at OMC Home Care (Riverways).

March 3, 2017 6

OMC Superhero Fun Run 1.5 mile • 5K • 10K • Dog Show

8 a.m. • April 22OMC Superheroes & the Cancer Treatment CenterFunds from this event benefit the OMC Cancer Treatment Center Emergency Fund. This fund helps patients that need assistance in getting to their treatments.

COUCH TO 5K ~ CLASS STARTS FEBRUARY 27Join in the fun this year! Ozarks Medical Center is offering FREE Couch to 5K training! Participate with groups or workout on your own with the Couch to 5K phone app. At the end of the 8-week program, you will be ready for your Fun Run event! All Couch to 5K participants will receive a free “Superhero in Training” t-shirt in addition to their Fun Run t-shirt. To sign up, attend the Couch to 5K Information Session on Tuesday, February 16 at 5:30 p.m. at the OMC Parkway Center or drop off your registration form to the OMC Public Relations Depart-ment (located in OMC Parkway Center) before Friday, February 24 at 5:00 p.m. The workout schedule is Mondays, Wednesdays and Thursdays at 5:30 p.m. beginning Monday, February 27 at the Carmichael Field. In case of rain/snow or extreme cold, workouts will be inside the West Plains Civic Center in the arena.

EARLY REGISTRATION ~ DUE APRIL 13Participants wishing to receive a free Fun Run t-shirt must submit their registra-tion forms by 5 p.m. April 13. Participants registering after April 13 will not receive a t-shirt. Participants may also opt out of receiving a t-shirt and designate these funds to further assist the OMC Cancer Treatment Center.

TEAM DISCOUNT Teams of five or more qualify for a discount of $5 off each individual registration. Please see the reverse side for details. All team members do not need to be entered in the same event. The discount is available to those registering online as well.

ONLINE REGISTRATIONParticipants may register online at raceroster.com. A processing fee is charged by the site. Online registration ends at 11:59 p.m. April 20.

PACKET PICKUP ~ APRIL 21The Superhero Fun Run Packet Pickup will be held from 3:30 to 5:30 p.m. April 21 at OMC Parkway Center, Willard Hunter Classroom. Participants are encour-aged to pick up their t-shirts (if registered before April 13), bibs if running in the 5K or 10K, and swag bags. A registration table also will be available. Participants in the 5K & 10K must still check in the morning of the race to receive their timing chip if they are requesting one. Participants must pick up their own packet unless they have made arrangements prior to April 21 by calling 417-257-6737 or e-mailing melissa.smith@ozarksmedicalcenter.com.

SUPERHERO SIGNSNew this year! Help us line the race course and honor a survivor or the mem-ory of one who has lost the battle. For $5 a Superhero Sign will be placed with a name of your choice to honor.

PARKING ON EVENT DAYParking at the Shaw Building will be limited and reserved for handicap partici-pants and visitors of the hospital. Parking is available in lots on the OMC campus and at the OMC Parkway Center.

EVENT DAY REGISTRATIONEntrants may register the day of the race for an additional $5 fee. Regis-tration will begin at 6:30 a.m. at the start line area in front of the Shaw Medical Building, 1111 Kentucky Avenue. Event day registration will close at 7:15 a.m.

RACE EVENTS & TIMINGThe OMC Fun Run will include 1.5 mile, 5K and 10K events. The 5K and 10K will be electronically timed using ChampionChip timing. Timing chips are available for $5 for the 5K and 10K events. Chips must be returned at the finish line. There will be a $25 fee for unreturned chips. Please do not purchase a chip if you are planning to walk the 5K or 10K. Participants in the 5K and 10K must still check in the morning of the race to receive their timing chip. Chip pickup will end 15 minutes prior to the race start at 7:45 a.m. There will be a $10 charge to change your race event after April 20.

STRETCHING CLINICOMC Wellness and Rehabilitation Services will conduct a stretching clinic to help participants warm up for their event. The clinic will be held near the start line at 7:50 a.m.

START LINE The race will begin and end at the Shaw Medical Building, 1111 Kentucky Ave-nue, West Plains. Porta-Potty facilities will be available near the start line. The race begins at 8 a.m.

AWARDS & RACE DAY EVENTSAwards Ceremony: The Awards Ceremony for the 5K will be held at 9:00 a.m., 10K Awards Ceremony will be held at 9:45 a.m., and the Spirit Awards and Corporate Team Awards will be held at 10:00 a.m. in front of the Shaw Building.

5K & 10K Finishing Times: Trophies will be awarded in the 5K and 10K events to the five overall male and female finishers. Medals will be awarded to three male and female finishers in each age division, who are not in the top five overall.

Spirit Awards: Superhero spirit awards will also be awarded to one child, one adult and one team. These awards are given to those who demonstrate the most spirit on race day. Spirit judging will take place near the start line at 7:40 a.m. You must be present for the judging in order to win.

Corporate Team Award: West Plains Bank (last year’s Corporate Team Award winner) has issued a challenge to the community encouraging other busi-nesses & groups to find creative ways to support the Cancer Treatment Center prior to the Fun Run! Join your coworkers or teammates in a fundraiser. The team who raises the most money will be awarded the Corporate Team Award, a special award to display at your business or organization. All donations must be collected and turned in by the close of the Packet Pickup at 5:30 p.m., Friday, April 21. The winner will be announced during the Fun Run Awards Ceremony on April 22.

Race Day Village: New this year! Plan to hang around for fun & food! There will be a concession stand serving breakfast and snacks, live music, Superhero face painting for the kids, vendor booths & more!

DOG SHOW & COSTUME CONTESTBack again this year! Bring the pooch out for a fun morning! If you want to participate in a walking or running event with your dog, complete the registration form on the reverse side and pay the entry for yourself and your dog, then follow all other race instructions. To just enter your dog in the Dog Show or Costume Contest, pay the $5 registration fee for your dog. The Dog Show and Costume Contest will begin at 9:15 a.m. in front of the Shaw Building. You may sign up for the Dog Show and Costume Contest the morning of the event beginning at 7:30 a.m. All dogs must be registered for the Dog Show & Costume Contest by 8:45 a.m. All dogs must be on a leash and have current rabies vaccination per city ordinance.

Dog Show Awards: Awards given for the Dog Show include: Best Small Dog, Best Medium Dog, Best Large Dog, Best Costume Small Dog, Best Costume Medium Dog, Best Costume Large Dog, and Best of Show. Judging will take place during the Dog Show that begins at 9:15 a.m. on April 22. Awards will be given following the show.

March 3, 2017 7

OMC Cafeteria HoursMonday-FridayBreakfast: 7:00 a.m. - 9:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Snack Bar: 1:30 p.m. - 4:00 p.m.Dinner: 4:00 p.m. - 8:00 p.m.Holidays & WeekendsBreakfast: 7:00 a.m. - 9:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Employees receive a 20% discount on most items in the cafeteria. (Menu subject to change without notice.)

LUNCH MENU SNACK BAR

CAFE

Taco SaladsChicken FajitasBeef EnchiladasSpanish RiceMexican CornBlack Bean BurgersMinestrone

Herbed Arctic CharPenne Chicken AlfredoParmesean Roasted PotatoesItalian Blend VegetablesHamburgersBaked Potato Soup

Chicken FajitasTortilla Crusted TilapiaSpanish RiceMexican CornChicken TendersChicken Tortilla Soup

Baked Pork ChopsGreek Marinated ChickenRosemary PotatoesGreen Bean CasseroleFish SandwichBroccoli Cheese Soup

MAR6

MAR7

MAR8

MAR9

MAR10

Fried ShrimpBBQ Beef BrisketGarlic Mashed PotatoesStewed TomatoesGrilled Chicken SandwichTomato Bisque

Daily: Salad Bar, Sandwich Bar, Pizza, Desserts

Warm Soft Pretzels with cheese sauce &

mustard

Tacos Bar with shredded lettuce,

cheddar cheese, pico, diced onion & salsa

6 ChickenWings

for $3.00

$1.00 Hot Dogswith chili, cheese

sauce & 25¢ fountain

drinks

BBQChicken

Sliders$1.00 each

Click here for the complete meetings calendar and calendar of events

What’s happening at OMCMarch 7-Heart Saver Infant CPR • 6-8 p.m., Ozarks Medical CenterCovers basic resuscitation skills on an infant. Recom-mended for the third trimester of pregnancy or after infant birth up to one year. Call 417-256-9111, extension 6440 to register or for more information.

March 10-UpToDate/Pelvic Inflammatory Disease Ed-ucation • 7:30 to 8:30 a.m.. at Willard Hunter Classroom, OMC Parkway CenterDennis Albino, MD, Gynecologist/Obstetrician, along with Erin Gibbs, BSED, Education Manager, will be providing UpToDate and Pelvic Inflammatory Disease education. All coworkers are invited and encouraged to attend!

March 15-Smoking Cessation Classes • at the OMC Pul-monary Rehab, Shaw Medical Building, 1111 Kentucky Ave.Free eight-week Smoking Cessation Classes are offered. Registration is required and space is limited. Call 417-257-5959, extension 6905.

March 16-Health Screening • 8 a.m. to noon, OMC Moun-tain Grove Medical Complex, 500 E. 19th St., Mountain Grove.OMC Laboratory Services will conduct low-cost lab health screenings. No appointment necessary. For more information, call 417-926-6563.

March 21-Community Education Dinner • 6-7 p.m. at Willard Hunter Classroom, OMC Parkway CenterThe speaker is Dr. Magdy Giurgius discussing colon cancer treatments and prevention. The dinner is free, but reservations are required. Call 417-257-6793.

March 24-City-Wide Mass Casualty Disaster Exer-cise. OMC is partnering with the City of West Plains, Howell County, and the Missouri State Highway Patrol.

April 8-Prepared Childbirth Classes • 8 a.m. to noon, Ozarks Medical CenterRecommended during the second trimester of pregnancy, this class covers breathing, relaxation, support, labor/de-livery and C-Section. Call 417-256-9111, extension 6440 to register or for more information.

April 11-New Parent Skills Class • 6:00 p.m., Ozarks Medical CenterCovers self-care, baby care, infant bathing, safety, immu-nizations and circumcision. Recommended for the third trimester of pregnancy. Call 417-256-9111, extension 6440 to register or for more information.

Click here for local gym & fitness information

March 3, 2017 8