the quality professional vincent desmond director development wqd 2009
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The Quality Professional Vincent Desmond Director Development WQD 2009. The CQI. Image and brand. Quality at the heart of every organisation. Knowledge creation. Knowledge sharing with organisations. Knowledge sharing with individuals. Knowledge assessment. - PowerPoint PPT PresentationTRANSCRIPT
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The Quality Professional
Vincent DesmondDirector Development
WQD 2009
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The CQI
Knowledge creation Knowledge sharing with
organisations
Image and brand
Knowledge sharing with individuals
Knowledge assessment
Being an excellent organisation
Quality at the heart of every
organisation
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Learning & Recognition
2. Learning & development
3. Professional recognition
1. Body of quality knowledge
Module 1: Concepts of Quality, its History and DevelopmentModule 2: Customers, Suppliers, other Stakeholders and MarketsModule 3: Interactions of Organisations and PeopleModule 4: Technologies and TechniquesModule 5: Laws, Standards, Models, Associations and Professional BodiesModule 6: Corporate Strategy
QualificationsTraining CoursesQuality WorldWebsiteBranches and SIGs
Student AssociateMember Fellow
Chartered Quality Professional Company membership
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Remit of the quality professional
improving customer satisfaction
reducing costs and improved profitability
improvement and innovation
identification and management risk
corporate care and responsibility
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Organisational imperatives
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Quality professional imperatives Top activities: •Auditing•Quality management
systems•Business improvement •Quality control
New activities:•Risk management •Project management •EMS / OHS / CSR•Customer relationship
management•Organisational development•Business continuity•Corporate social
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The importance of quality
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Challenges to profession
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Remit of the quality function
The conscience of the organisation:
•Top management intent is scoped and assigned
•Adequacy of management intent
•Implementation of management intent
•Delivery of management intent outcomes
A mentor and coach:•A culture of continuous improvement and learning
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Quality in the public sector
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Compensation…
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Compensation…
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Compensation
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Download the salary and membership reports at
www.thecqi.org