the power of conversation: learning and innovation through dialogue
DESCRIPTION
An short overview of the work Mireille Jansma & myself did at ING. We worked to encouragediversity of thinking to tackle complex issues. We started the Challenging Minds program at ING: conversation as an enabler of double loop learning, in which also emergence and unpredictability was key – the value of unintended outcomes. We designed an innovative learning strategy, called Connect-Connect-Connect (C3). In our Challenging Minds programme, intended for everyone, not only leaders & talents, we implemented Knowledge Café’s a la David Gurteen and CoachingOurselves by Henry Mintzberg and Phil LeNirTRANSCRIPT
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The power of conversation: Learning and innovation through dialogue
Mireille Jansma & Jurgen Egges formerly of ING Bank, the Netherlands
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It is conversations that shape our experiences. Creativity and the potential for change within organizations lie with 'shadow conversations' and their tension with the legitimate. Ralph Stacey
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Flashback
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Everybody can
BUT
ING’s Winning Performance Culture Scan revealed: KM is a high risk issue
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We, the KM experts, were 'parachuted' into the HR function within ING: Leadership & Development (L&D)
Our influences & inspirators: Nancy Dixon, David Gurteen, John Seddon, Henry Mintzberg, Dan Ariely, Nassim Taleb, Dave Snowden…..and many more
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L&D was about:
The leaders…
...and the talents
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Hey! What about us??
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Wonderful opportunities for learning innovation!
Knowledge Management • For all employees • Breaking down silo's and slabs • Inclusive community building • Informal learning • Social, emergent learning • Complex approach • Network model
Corporate L&D • For (senior) managers & 'talents' • Strengthening slabs, 'fencing in‘ • Exclusive community building (we-
they) • Formal learning • Cartesian learning • Predesigned learning objectives • Ordered approach • Teacher-pupil model
VS.
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Connect people with information Connect people with people Connect communities with communities
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No 'big plan‘ We just started, with our common sense & some safe-fail experiments:
Monthly Research Alert Diigo collection & community
Social Media: Blogs, ING Connected, Yammer and…
Yes, we used Sharepoint. No, ít didn’t work that well
Thematic workshops (complexity, innovation, intrapreneurship)
Guest lectures: Dave Snowden, John Seddon, David Gurteen, Naomi Ellemers
Knowledge cafe's
CoachingOurselves
“Challenging Minds” programmes
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Henry Mintzberg
Learning through dialogue and conversation
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Learning through dialogue and conversation
Peter Don (HR Director): “It was the best meeting we had in a long time!”
ING Japan: “We used one topic about engagement with senior management, and cascaded it down the organisation in follow up sessions. This worked very well.”
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CoachingOurselves became part of: - ING International Talent Programme - Management & leadership initiatives in the
business: Retail, Commercial Banking, Operations & IT
5 topics were used for the ING Winning Culture Performance Survey (WPC)
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Challenging Minds 3 day Crash Course
• Open for everyone • Selected themes: motivation &
rewards, risk, complexity, systems thinking etc
• Videos & lectures combined with
knowledge cafes & CoachingOurselves
Both Henry Mintzberg and David Gurteen have attended a Challenging Minds-session
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Dilbert on KM
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Contact Drop an email to: [email protected]
Jurgen Egges 0621238178 [email protected]
Mireille Jansma 0648541965 [email protected]