the money advice service: a new approach paul frost debt advice programme manager money advice...
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The Money Advice Service:a new approach
Paul FrostDebt Advice Programme ManagerMoney Advice Service
CfRC The Future of Financial Inclusion and Money Advice ConferenceCrowne Plaza Hotel, Birmingham NECWednesday 20 July 2011
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Feel good about money
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A new approach
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Who we are
Independent of government
Funded by FSA levy
Focused on action
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What we do
Face-to-face
Phone
Online
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The health check
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What we do
Face to face Phone Online In partnership
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Debt advice
Our vision “People in financial difficulties know where and how to access an effective, multi-channel debt advice service that delivers consistent and fair outcomes for them and their creditors”
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Debt advice priorities
• Secure funding for 2012-13
• Review existing delivery model
• Implement new model during 2013-14