the mobile worker

The Mobile Worker

Copyright © 2015 Scriptura Engage

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Our passion is to help organisations improve customer experience and engagement through better

communications.

We do this by providing our own software platform and related consultative services.

INTRODUCTIONMobile Workers


Mobile Workers


Why Tablets?



Tablets for Enterprise

Which Device?


CHALLENGESWhat are the typical challenges?


Challenge: Stop manually digitizing information

“I daydreamed about a day in the, hopefully, not too distant future, where we spend more time in the field than in the office.”


Solution: DIGITIZE IMMEDIATELY ...

Tabletin the field

Desktopin the office

... AND CONNECT

TO THE OFFICE


Challenge: GET correct INFORMATION QUICKLY

Radja Nainggolan

Elodie Ouedraogo Mathilde d‘Udekem d‘Acoz

Reza Ghoochannejhad

Can you please

spell your name?


Solution: EFFICIENT FORM COMPLETION


Solution: EFFICIENT FORM COMPLETION

Use current date and time from device

Integrate with GPS to propose the location

Information of the logged in user

List of all inspection services, centrally

managed, with relevant metadata

All fields must be completed manually.


Challenge: USE available Information

You don’t want to start with a

blanco form

You want to populate the form with

available information from your

existing systems such as Case

Management Software, Workflow

Systems,...


Challenge: Share new Information

CRM

Order Management

SystemCase

ManagerCopyright © 2015 Scriptura Engage

Solution: Scriptura Document Flow

50+ steps that can be used to configure your proces to handle published forms

JMS Queue Delivery - FTP Delivery – Tracking – Event Flow – Output Generation – Output Bundling – Output Ordering – Email Delivery – HTTP Call – XSLT Transformation – Scheduler – Printer Delivery – AS/400 integration - ...

Configurable and Flexible Integration ComponentCopyright © 2015 Scriptura Engage

Solution: Integration Scenario

Case Manager

External trigger creates new case that needs inspection

Inspection form is completed with information from the

field

Case is updated and new actions can be triggered

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3Copyright © 2015 Scriptura Engage

Solution: Integration Scenario

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Case Manager

External trigger creates new case that needs inspection

Inspection form is prefilled with availble information and

reviewed/prepared by inspector

Inspection form is completed with information from the

field

Inspection form is reviewed and finished by inspector

Case is updated and new actions can be triggered

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45Copyright © 2015 Scriptura Engage

Challenge: DATA connection EVERYWHERE

Is it acceptable to lose time when data connection fails in the field?


Solution: OFFLINE functionality

Your new tasks/forms are replicated and

stored on the device securely

Your working tasks/forms are stored on the

device securely

Your finished tasks/forms are stored on the

device securely and waiting for a

data connection to get replicated to

the backend


Challenge: VISUALIZE AND Distribute DAta


Solution: Scriptura Document Composition


FormTemplate

OutputTemplate

Form Composition Output Composition

DATA

Challenge: SIGN DOCUMENT


Solution: Digital Signature and Signature Field

Sign


SEEING IS BELIEVING: Demonstration


Sending Push Notifications one a

task has been assigned and a

form is pushed to the Scriptura

Mobile Application.


New forms will appear in the

inbox of the user. As soon as the

form is opened it will be moved to the drafts folder.


A form can contain multiple tabs and a

large set of form object controls that can be prefilled via

eg information form a smartcard reader.


Pictures, taken with the camera

of the device, can be integrated in

the form and the output

document.


What is the solution?

Scriptura Engage


Customer Communication

Platform

Integration

Composition

Interaction

Processing

Security

Multichannel


Template Designer for INTERACTIVE Forms

XML, XSLT, XHTML, XForms, XPath


Several input controls

Tabbed Groups, Input Fields, Text Areas,

Date Fields, Dropdown Lists,

Selection Lists, Check Boxes, Radio Buttons,

Buttons,...

Template Designerfor INTERACTIVE Forms

Other featuresReusable Objects, Data Validation,

Multi Lingual Support, Event

Triggered Actions,...Copyright © 2015 Scriptura Engage

Interactive Forms @ Federal Public Service Finance

Template

Interactive Forms can be

> Integrated in your website

> Customized qua look & feel

> Set up in different ways

• Split Screen Preview

• Form Only


Template

Template

Template

Interactive Forms @ Proximus


Interactive Forms @ National Pension Office

Template Template

Integrated in web based dossier handling application

Editable / non editable data

Prefilled forms

Save and reload forms


Interactive Forms @ National Pension Office

Interaction with citizen

to complete his request

for a pension.

Template Designer for Output Documents

XML, XSLT, XSL-FO, SVG, XPath

Output FormatsPDF, PDF/A, PCL, TPCL, PostScript, AFP, ZPL, HTML, RTF, DOCX, ODT, SVG, PNG, BMP,

JPG, TIFF,...Copyright © 2015 Scriptura Engage

Template Designer for Output Documents

FunctionalitiesReusable Objects,

Multi Lingual Support, Conditions, Data

Fields, Page Layouts, Charts, Barcodes,

Preview, Spell Check, Template Reports, ...


Template Designer for EMAILS


Template Designer for EMAILS

Email Previewin 50+ clients (web clients,

mobile devices, desktop clients)


DOCUMENT FLOW Basics

The Document Flow Designer allows to design your output process

A Document Flow consists of multiple steps that are connected

Connections can be conditional

A lot of standard steps are available.

Steps can be developed and contributed via Java APIs


Process Server

The Scriptura Process Server is the cross platform working horse behind the scenes. Supported platforms are Microsoft Windows, IBM AIX, Sun Solaris, Linux,...


Scriptura Mobile Architecture

Tablet Server Tablet Action

Steps

Database

Interaction

Document Flow

Composition

Database

Actions

Resources

Two way filtered sync

Form Instances

PDF, HTML, Images, …

Forms


SummaryWrap Up


Scriptura Engage

WYSIWYG Template Designer for

> Forms

> Output (letters, labels, email body,...)

Deployment of Interactive Forms via

> Web

> Mobile Application

Offline Capability

Smart Card integration

Device Capability Integration

Flexible & configurable integration component


Scriptura Engage is many solutions


Enterprise Communication Platform

Document Design and Generation

Interactive Document Assembly

Multichannel

Mobile Electronic Forms

DoccleConnect

More info? Contact us:EU phone: +32 3 425 40 00

US phone: 011 32 3 425 40 00

email: [email protected]
