the listening process. listening listening is a physical and psychological process that involves...
TRANSCRIPT
The Listening Process
Listening
Listening is a physical and psychological process that involves acquiring, assigning meaning and responding to symbolic messages from others.
When is listening important?
School Listening skills affect your ability to participate
in class discussion, ask meaningful questions, give relevant answers and score well on assignments
According to recent research, “faulty listening, more than any other factor, determines student failure in colleges and universities”.
When is listening important?
Relationships Good listeners are valued as friends-seen as
caring/sensitive Sought out as leaders Able to avoid conflicts
When is listening important?
Public Dialogue Good listening skills allows you to hear all that
is being said and make good decisions A clear understanding of what has been said
allows you to participate in conversations both as a citizen and as a consumer
When is listening important?
Workplace Reports from the Dept. of Labor indicate a
“direct relationship between listening ability, productivity and job performance
Faulty listening costs businesses $86 billion/year
Faulty listening can lead to inconveniences as well as unsafe work conditions
Misconception about listening
Listening and hearing are the same thingIt is easy/automaticIt develops naturallyAnyone can listen if they tryThe speaker is primarily responsible for
the success of a messageAttitude and listening are unrelatedPeople remember most of what they hear
The Listening Process
Acquiring – hearingAttending – choosing, consciously or
unconsciously to focus your attention on verbal or nonverbal stimuli
Understanding – complex mental process that involves decoding symbolic codes
Responding – listeners internal emotional and intellectual reaction to the message
Factors That Affect Listening Process
BiasesAttitudesAngerUnfamiliar LanguageIgnoranceCommunication OverloadStressTuning Out
Factors That Affect Listening Process
Hearing ProblemsFatigueFearBeliefsNeeds
Effective Listening Skills
Repeat what is said to you. Write it down. Maintain eye contact and provide non-
verbal cues. Avoid outside distractions. PracticeAccept that you will not like everything you
hear