the listening process
TRANSCRIPT
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An Overview
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Presented by
Noaman Ahmed
CIIT/SP10-BEC-037/LHR
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Definition A process involving three major steps and two minor
steps
Reception
Attention
Understanding
Response
Remember
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Reception The speaker and the listener should be connected or
“tuned in” for effective communication
Receptive deficiency may results due to absence of such connection
The deficiency may physiological
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Difference between ‘Hearing’ and ‘Listening’
Hearing Listening
Perception of sound Attachment of meaning
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Attention Focus is important
Stimulus is important
Choice between stimuli – Three factors necessary for choosing stimulus
Selectivity of Attention
Strength of Attention
Sustainment of Attention
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Understanding Base of effective communication
Different expectations of sender as well as listener
Information maybe in tidbits
Same words different meanings
Different words same meanings – Various name for one particular thing
Misinterpretation of non-verbal form of communication
Misinterpretation of voice
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Response Four major types of responses
Verbal responses
Non-verbal response
Responses which require clarification
Responses which paraphrase
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Remember Memorization of facts is not a key to good listening
Some people contradict this statement
Memory may be of two types
Long-Term
Short-Term
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Reference
http://www.au.af.mil/au/awc/awcgate/kline-listen/b10ch3.htm
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Questions are Welcomed !