the lean 360 - managing feedback with limited resources
TRANSCRIPT
Ross Mecham Director for Organizational Development Virginia Tech Human Resources
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Introductions A Qualtrics Refresher The Lean 360 Q&A
Today’s Agenda
Introductions
ROSS MECHAM | VIRGINIA TECH
Director for Organizational Development [email protected]
JORDAN MENZEL | QUALTRICS
Employee Insights [email protected]
Customer Insights Voice of the Customer Programs
Customer Satisfaction Surveys Net Promoter Systems
Website Experience Feedback
Employee Insights 360-degree Employee Feedback Employee Engagement Surveys Employee Satisfaction Surveys
Exit Interviews
Market Insights Ad Testing
Concept Testing Market Research Academic Studies
All your insights in one place
An Overview
ü The lean process ü Before you begin ü Developing the assessment ü Result considerations ü Feedback conversation
The Lean Process
At the heart of Lean thinking is the
idea of delivering the most value
to your customers in the shortest
amount of time, using the least
resources possible.
Why is lean good for business?:
o Just-in-time learning
o Leveraging the nimble
o Mobilizing the genius within
The Lean Process
o Shoestring budget
o Limited human resources o Entrepreneurial spirit
o VISION
At the heart of Lean thinking is the
idea of delivering the most value
to your customers in the shortest
amount of time, using the least
resources possible.
Why is lean good for business?:
The Lean Process
Tasked to live out a vision with
limited resources
Everyone must be lean at times:
o Do everything yourself
o Leverage technology o Align for impact
o Form partnerships
Employees
7k Students
31k
Budget
$1.35b
Deans
24
Lean Feedback
Getting the right feedback from
right people at the right time in
one’s career leads to more a
effective organization.
A little development goes a long way:
o 360-degree feedback is a system in which
individuals receive confidential information from people who work around them
o Rich in feedback, many steps
o Can be a significant component of a lean
process.
Start with the end in mind
o Think strategically about your objectives
o Is this a question where 360-degree feedback would help?
o Consider organizational culture
Lean tip: Use one person and mobilize your genius!
First things first
o Take time to plan accordingly
o Get leadership on board
o Alignment is critical to achieve outcomes
Lean tip: Align people and process for impact
Ask the right questions
o Leverage Qualtrics resources
o Key guidelines: ü Stick to competencies ü Ask about observable behavior ü Ask clear questions ü Anchor ratings well
o Assess the assessment
o Alignment is critical to achieve outcomes Lean tip: Use one person and form partnerships
Assessment timeline
Lean tip: Leverage technology
Subject nominates raters
Admin approves raters
Raters and subjects take assessment
Admin reviews reports
Feedback conversa8on
1 Week 3 Days 2 Weeks 3 Days 1 Day
Communication is key
o Communicate:
ü Expectations ü Process ü Confidentiality ü Outcomes
o Alignment is critical to achieve outcomes Lean tip: Just-in-time learning/communicating
Communication is key
o Subjects, raters, & leadership need:
ü Intro to process ü Clear timelines ü Reminders ü Thank you’s
o Alignment is critical to achieve outcomes Lean tip: Just-in-time learning/communicating
Result considerations
o Critical questions to ask:
ü Who will receive the results? ü Will individual data be confidential? ü Will feedback be aggregated? ü Can you see trends?
o Alignment is critical to achieve outcomes Lean tip: Mobilize the genius and form partnerships
Feedback coaching
o Insight in the patterns o JoHari Window conversation o Individual development plan
Lean tip: Align process, mobilize the genius, form partnerships
Q&A
ROSS MECHAM | VIRGINIA TECH
Director for Organizational Development [email protected]
JORDAN MENZEL | QUALTRICS
Employee Insights [email protected]