the leading international retail conference with an ...€¦ · michael mclaughlin, vp global...

THE LEADING INTERNATIONAL RETAIL CONFERENCE WITH ANEXCLUSIVE FOCUS ON TECHNICAL CONSUMER GOODS RETAIL

AUGUST 25 — 27, 2020HOTEL NEW YORK PALACE BUDAPEST

PROGRAM

AUGUST 25, 19:00 UNTIL AUGUST 27, 15:30

HOTEL NEW YORK PALACE, BUDAPEST

#TCG2020

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SPEAKERS AND PANELISTS*

TCG RETAIL 2020: THE NEW REALITY

* Subject to change

Cyril Buxtorf EVP EMEA, Groupe SEB

Hans CarpelsPresident,

Euronics International

Declan CurryConference Host

Enrique Fernandez Group CEO,

M.Video/Eldorado

Emmanuel Fromont Corporate VP,

President EMEA, Acer

Thierry Gadou Chairman & CEO ,

SES-imagotag

Antreas AthanassopoulosChief Customer Officer,

Dixons Carphone

Stuart BlanchEMEA Consumer Sales

Director,Intel

Enrique Martinez CEO,

Fnac Darty

Chris Buecker Chairman,

International TCG Retail Summit

Fiona CarlinChief Executive EMEA,

Baker McKenzie

Therese Friberg CFO,

Electrolux

Nilesh Khalkho CEO,

Sharaf DG

Anna Ohlsson-Leijon Head of Business Area

Europe, EVP,Electrolux

Carsten OlesenPresident Consumer Audio,

HARMAN International

Michael McLaughlin VP Global Retail,

GfK

John Olsen Managing Director,

Euronics International

Salvatore Paparelli Regional Logistic Officer & Head

of Sales Operations Europe,Sony Electronics

Jonathan GrimesSr. Director - Consumer &

Devices Sales EMEA, Microsoft

Ragip BalciogluCCO International Sales & Marketing,

Arcelik Group

Rick Londema SVP Consumer Sales,

Sony Europe

Bulent Gurcan CEO ,

TeknoSA

Turan ErdoganCEO, Vestel

Markus Hepp MD & Senior Partner,

BCG

Lucas Perraudin Head of AR/VR Sales EMEA,

Facebook



#TCG2020

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SPEAKERS AND PANELISTS*

TCG RETAIL 2020: THE NEW REALITY

* Subject to change

Karl Trautmann Member of the

Management Board, ElectronicPartner

HOTEL NEW YORK PALACE,ERZSÉBET KRT. 9,1073 BUDAPEST, HUNGARYPHONE: +36 18 86 61 11DAHOTELS.COM

Jon Stine Executive Director,

Open Voice Network

Gregor Ulitzka Director Supply Chain Programs,

Amazon EU

Karl Wehner Managing Director DACH/CEE,

Alibaba Group

Jean-Baptiste Thomas Director,

GM Amazon Marketplace,Amazon UK

Iulian Stanciu CEO,eMAG

Erik Sonsterud CEO,

Elkjop Nordic

Dr. Martin Schulte Partner for Retail,

Oliver Wyman

Andrea Scozzoli Chief Corporate Development,

Unieuro, & President, Aires

Remko Rijnders VP International Procurement

& CCO Germany, MediaMarktSaturn



#TCG2020

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PROGRAM OVERVIEW*

AUGUST 26:

08:00 Registration and networking session opens

09:15• Welcome by Chris Buecker, Founder of the International TCG Retail Summit• Conference host’s opening remarks

09:30Retail – The new normalSpeaker: Michael McLaughlin, VP Global Retail, GfKPanel discussion | questions & answers with audience

10:25Pivoting your business to a "New Reality" – best practices in dealing with Covid-19 implicationsSpeaker: Markus Hepp, Managing Director and Senior Partner, BCG Panel discussion | questions & answers with audience

11:25Introduction to the TCG AwardsChris Buecker, Chairman, International TCG Retail Summit

11:35 Retail innovation

11:45 Networking lunch and exhibition viewing time

13:15

Your shopper is speaking. And in these times, shopping remotely and hands-free. How conversational AI is changing shopping, from search to serviceSpeaker: Jon Stine, Executive Director, Open Voice Network Panel discussion | questions & answers with audience

14:15Customers are key and speed matters - understanding Amazon's supply chainSpeaker: Gregor Ulitzka, Director EU Supply Chain Programs, Amazon EuropePanel discussion | questions & answers with audience

15:15Deliver higher result through diversity!In conversation with: Therese Friberg, CFO, Electrolux

15:35 Networking break and exhibition viewing time

16:30 TCG Awards ceremony

17:00

Beyond the physical to online commerce chasm, getting to chapter two – the need for a faster transforma-tion driven by the new 2020 realitySpeaker: Lucas Perraudin, Head of AR/VR Sales, FacebookPanel discussion | questions & answers with audience

* Subject to change

AUGUST 25:

19:00 Pre-summit welcome reception (ends at 21:00)



#TCG2020

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PROGRAM OVERVIEW*

AUGUST 27:

08:15 Conference host’s opening remarks

08:20Stronger collaboration between retail and industry to boost efficiency Speaker: Andrea Scozzoli, Chief Corporate Development, Unieuro, & President, Aires Panel discussion | questions & answers with audience

09:15Unleashing the dragon: a perspective on China Speaker: Dr. Martin Schulte, Partner for Retail | Global Sector Lead Consumer Durables, Oliver Wyman Panel discussion | questions & answers with audience

10:15 Networking and exhibition viewing time

11:15 Go East - the Alibaba ecosystem as gateway to China for European brands Speaker: Karl Wehner, Managing Director DACH/CEE, Alibaba Group

11:55 Open topic panel

12:15 Networking break and exhibition viewing time

13:30Vertical restraints - can competition rules keep up with market trends? In conversation with: Fiona Carlin, Chief Executive EMEA, Baker McKenziePanel discussion | questions & answers with audience

14:20Customer experience in the “new normal” reality through technology-driven approachSpeaker: Iulian Stanciu, CEO, eMAGPanel discussion | questions & answers with audience

15:15Key takeawaysDeclan Curry, Conference Host

15:30 End of the 7th International TCG Retail Summit

* Subject to change

AUGUST 26:

18:00 End of conference day 1

19:00 Dinner reception

20:00 Exclusive networking dinner



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CONFERENCE HOST

DAY 1

Declan Curry, Journalist and Business Broadcaster

Panel discussion Questions & answers with audience

Declan Curry has been a business and economics journalist for twenty five years. He has presented and reported for BBC television, radio and online in the UK and internationally. He has also worked for UK commercial radio, for television and radio in the United States and Australia, and been published in newspapers and business magazines in the UK, Ireland and the USA. He chairs conferences and seminars around the globe, and is in demand as an awards host and public speaker. He has won several awards for his broadcasting and is an honorary Doctor of Middlesex University, London.

Michael McLaughlin, VP Global Retail, GfK

The retail landscape has changed more than anyone could have predicted at the start of 2020. Long term shopping habits were broken almost overnight, and post Corona, a new and different world exists. Throughout this time retailers have adapted with agility and navigated dramatic shifts in demand and the way consumers shop. Using latest POS and consumer data, we review the facts and trends in the markets, and what this means for the future. Where will the habits of old return, and where are they changed forever.

Retail – The new normal

Your shopper is speaking. And in these times, shopping remotely and hands-free. How conversational AI is changing shopping, from search to service.Jon Stine, Executive Director, Open Voice Network

Conversational AI. Chatbots and voice assistants. Before the pandemic, a new technology growing rapidly in availability and adoption.Post-pandemic, a central customer-connection tool in the digital, hands-free reality. Now on the cusp of re-shaping the entire shopper path to purchase, from search (250 billion inquiries last year) to post-sale service. For retailers, voice can create a high-loyalty bond between your brand and your shoppers – or, if you’re not watching closely, cause you to lose your shoppers entirely. Join Jon Stine, Executive Director of the Open Voice Network for this fast-paced look at the industry implications of this transformative technology.


Markus Hepp, Managing Director and Senior Partner, BCG

Consumer electronics spend has seen, and will continue to see, a decline following the Covid-19 crisis. At the same time, the category mix is shifting and store recovery remains challenging post-lockdown while the e-commerce is growing. The Covid-19 crisis is unique as consumers are not only concerned about their economic situation, but sustainably change their behavior – creating a ‘New Reality’ electronical retailers and brands need to successfully respond to. The session will cover both short-term Best Practices that retailers across all sectors have adopted as well as first insights on the unfolding new reality and how to best prepare with a mid-term view in mind. Questions that will be addressed are: Which short-term operational measures have worked particularly well during adaptation? Which fundamental changes in shopping behavior are here to stay? How do electronic retailers best prepare for the new reality?

Pivoting your business to a "New Reality" – best practices in dealing with Covid-19 implications




#TCG2020

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TCG AWARD CEREMONY

Therese Friberg, CFO, Electrolux

Several studies show that companies with at least some women in executive roles delivered higher growth and higher bottom-line than ones with complete male leadership teams. In our industry, a majority of the buying decisions are taken by female consumers, yet only very few of the senior business positions are held by women. If both these facts are well known, how can it still be like this? Why is it not changing faster? Therese will have a discussion with the conference host on this important topic and what needs to happen to drive this change.

Deliver higher result through diversity!

Questions & answers with audience

• Category Specialist• Technology Innovation• Sustainability

• Leadership• Brand of the Year• Retailer Relevance

Official announcement of 2020 award winners in the following categories:

Lucas Perraudin, Head of AR/VR Sales, Facebook

We all know that retail is undergoing major transformations as it moves to omnichannel, and with the 2020 COVID crisis the rate of change toward digitalization has accelerated a lot. Chapter one is characterized by the move from brick and mortar to .com sites and pure play, and a redesign of customer journeys. This has been proven to have a heavy toll on retailers' bottom line and with the recent accelerated shift this is the case even more so. Now chapter two of this transformation is beginning; with user journeys becoming shorter through fusion of upper and lower funnel, conversational commerce, and enhanced reality in discovery. What are the opportunities for retailers to land a balanced, long term business model through chapter two?

Beyond the physical to online commerce chasm, getting to chapter two – the need for a faster transformation driven by the new 2020 reality


Gregor Ulitzka, Director EU Supply Chain Programs, Amazon Europe

Amazon strives to be the most customer-centric company. This means that availability, delivery speed and keeping the promise to the customer are the most important drivers when designing the Amazon Fulfilment network. These ambitions drove Amazon’s investment in their fulfillment network over the last two decades. To get the customer promise to the next level it is important to innovate and collaborate in the supply chain end-to-end from production to customer. How can Amazon and manufacturers cooperate in the supply chain to delight customers? What are the similarities and differences in serving supply chains for online and offline stores? Gregor Ulitzka will guide you through Amazon’s peculiarities, innovations and challenges in the supply chain.

Customers are key and speed matters - understanding Amazon's supply chain




#TCG2020

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Dr. Martin Schulte, Partner for Retail | Global Sector Lead Consumer Durables, Oliver Wyman

China’s manufacturing, technology development and retailing are growing at incredibly fast rates and managed to rebound fast after COVID-19. Perspectives on China are divided between those who see significant opportunity on the one hand and increasing threats and risks on the other. Local manufacturers have evolved from work benches to creating branded competition. Two leading retail conglomerates own the country and dominate in the country and aim to dominate globally, too. The aftermath of the Corona pandemic has weakened Western economies additionally, leaving additional opportunities for Chinese players to gain ground. What does it take to be successful in this market in coming years? How will local retailers evolve and what do we need to prepare for across Europe?

Unleashing the dragon: a perspective on China


DAY 2

Stronger collaboration between retail and industry to boost efficiencyAndrea Scozzoli, Chief Corporate Development, Unieuro, & President, Aires

EDIEL is a retail-industry co-project aimed at standardizing EDI across retailers and industry via a single protocol. Ten years since its launch, it is still the only initiative of its type in the CE sector worldwide. In today’s hyper-competitive market focused on consumers and quickly changing business paradigms, affected by disruptive difficulties created by the worldwide lockdown, but also of great opportunity to ride technology with more determination, there is limited space for inefficiency and over-engineered back office and complex administrative processes. Resources and investments have to be primarily focused on consumers’ changing habits and technology development rather than individual customized back office and supply chain processes which may not bring added value or competitive advantage. Through EDIEL, a project co-founded by retailer and industry associations, the adoption of a single EDI standard has the enormous advantages of reducing cost by up to 75% via a global protocol for the entire order cycle and logistics process. EDIEL has also centralized the product catalogues into a simplified yet high quality real time product spec for the entire CE sector. EDIEL is now planning expansion at European level to share the same efficiency advantage across all European countries.


Karl Wehner, Managing Director DACH/CEE, Alibaba Group

China’s fast growing consumer market offers many opportunities for brands and retailers, but it is important to understand the Chinese consumer. Karl Wehner, Managing Director Germany, Austria and Switzerland of Alibaba Group, will give an overview of the Alibaba ecosystem, provide insights into the Chinese consumer and how international brands can grow through Alibaba’s marketplaces in China.

Go East - the Alibaba ecosystem as gateway to China for European brands



#TCG2020

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OPEN TOPIC PANEL

Delegates make proposals and subsequently vote for the most popular topic which should be discussed on stage

The European Commission has launched the review of the EU competition rules governing distribution. It is generally accepted that the rules provide helpful legal certainty - a safe harbour - but they need updating to reflect market developments. The debate on how to reshape the law in this important area will touch on many interesting topics - some new, some old. Should resale price maintenance be treated more leniently? Should selective distribution be limited to luxury or high tech products? Should the list of prohibited hard-core restrictions be expanded to include online platform bans, retail MFNs and retail channelling (segmentation of retailers based on their price levels/pricing practices)? Should the competition rules govern data - who owns it, who can share it, for what purpose?

Vertical restraints - can competition rules keep up with market trends?Fiona Carlin, Chief Executive EMEA, Baker McKenzie


The crisis of COVID-19 forced customers into a digital-first life and tested the ability of retailers and brands to address customer’s needs in a new way. Digital interactions are now “the new normal” in people’s lives. eMAG has invested in technology which supports the customers throughout their journey, from adding video content, digital assistants and live chat, to advising on the choice of products or launching 1-hour delivery services. In his speech, Iulian will explore the means by which eMAG has elevated the customer experience journey in a way that brings value to brands.

Customer experience in the “new normal” reality through technology-driven approachIulian Stanciu, CEO, eMAG


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GOODS RETAILING MEETS FROM AUGUST 25-27, 2020!

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Technical Consumer Goods (TCG):Consumer electronics, photo, domesticappliances, information technology,telecommunications.

the leading international retail conference with an ...€¦ · michael mclaughlin, vp global...

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