The Kaiser Permanente Integrated Medicine Experience

NHMA ConferenceMarch 18-20, 2011

Martin Portillo, MD, FACP Physician Director for Multicultural Services

What we stand for

To enhance the quality care for every member and to improve the health of our communities

Mission

Vision

KP Promise

Quality you can trust, caring with a personal touch, convenient and easy service, and affordability

To deliver high quality customized health care in a personal and affordable way 

ClinicalDiverse Patients

Workforce Diverse

Physicians & Staff

CommunityDiverse Communities

Diversity Strategy

Diversity helps all fronts

•Provider Handbook•Diversity Health and Video Series•Salvadorian Nutrition Guide•Diversity Training Modules Multicultural Communication Styles Four Generations in one Workplace Workforce Diversity Training Middle East Insight (pilot)

In support of diversity

Our reach

Who we are

4 themes of

distinctiveness,

many proof

points

Who we are

Mission/value compass Integrated delivery

system Community focused NCQA Excellent rating

What makes us better Integrated delivery

system allows coordinated care

EHR Evidence Based

Medicine Prevention

What the marketplace is saying JD Power & Associates CAHPS scores and

NCQA Consumer Checkbook Growth in membership MPS

How we’re staying ahead Access,

Internalization and Service as Foundation

Hubs IT Telemedicine Mobile van Online tools

Not just large, but leading

National Health Insurance Plan Study: Member Satisfaction

Awards

“. . . According to economists and medical experts, Kaiser is a leader in the drive both to increase the quality of care and to spend health care dollars more wisely….”

-- October 31, 2004, New York Times,

“Is Kaiser the Future of American Health Care?”

And defining the future

Social purposeQuality-drivenShared

accountability for program success

Integration along multiple dimensions

Prevention and care management focus

Kaiser Foundation Hospitals

PermanenteMedicalGroup

KaiserFoundationHealth Plan

Health PlanMembers

Unrivaled integrationEnabled by the

largest civilian EHR in the world

Integrated with a member web portal, scheduling, and more

Empowers you

Physician Controlled Practice Directly influence the practice & procedures of PMG Any approvals for testing, etc. done by physicians

Multi-specialty Physician Network Physicians may refer patient to PMG specialist

without approval of health plan administrator. 24 hour phone access to specialty advice and

consultation

Robust support system Business and administrative functions provided Support staff provided

Balance Work and Personal Life Generous paid time off Manageable work week

Rewarding careers

Professional development & training opportunities Leadership Development Leadership/Administrative

Opportunities Research opportunities Teaching opportunities Participate in Committees…like Quality,

Ethics etc.

Beyond the exam room

Estimated Value of all Benefits = 31% of Base Salary

Exceptional benefit Plan

Company provided health benefits – for self and dependents Company provided dental benefits – for self and dependents

Market Competitive salary + incentive pay Company provided life insurance – plus options to buy-up Company paid pension plan Excellent retirement and savings plan benefits Malpractice coverage

Time Off benefits; Vacation - Unused vacation time rolls over Paid Holidays Paid Personal Days Educational Leave for CME Accumulate Sick days per year

A great team seeking those wanting to make a difference through a career in medicine

Our cause is health.

Our passion is service.

We’re here to make lives better.

Permanente and You

http://physiciancareers.kp.org

Questions?