the journey to world class performance

ailsa@onsiteinsights.co.ukwww.manufacturinginsights.co.ukwww.onsiteinsights.co.uk

Onsite InsightsCompany visits across the UK

Good Artists Copy

But

Geniuses Steal

Pablo Picasso



The Journey to World Class Performance

David KilroyManufacturing Programme Director

Onsite Insights



• Manufacturing Insights

• Onsite Insights

• International Programmes:• Germany• France• Italy• Austria

“Tell me and I'll forget; Show me and I may remember; Involve me and I'll understand.”

Chinese proverb

• Spain• Canada • USA• Australia



World Class companies are those that demonstrate industry best practice.

They are generally assumed to be those that demonstrate industry best practice in Quality, Price, Delivery Speed, Reliability, Flexibility and Innovation



IndustryHeavy Industrial

LocationSheerness, Kent

No. of employees120

Websitewww.crouse-hinds.com

World Class Journey

• Theory of Constraints – The Goal, Elijah Goldratt

• Establishing a common vision and communicating it with all employees.

• Structured continuous improvement programme which focuses on process using lean and six sigma

• Use daily KPIs to ensure adherence to plan.

• Engage employees & train to succeed.

Best Ideas

• Create a compelling and shared vision and structure all continuous improvement activities to align with this.



IndustryHeavy Industrial

LocationRamsgate, Kent

No. of employees520

Websitewww.cumminspower.com

World Class Journey

• Cummins Operating System

• Lean processes

• Six sigma

• Value stream mapping

• Establishing a continuous improvement culture driven on all levels in the organisation.

Best Ideas

• Focus on process excellence; and

• Site Wide Project Hopper



IndustryFood & Drink

LocationBasingstoke, Hampshire

No. of employees220

Websitewww.klix.com

www.flavia.net

World Class Journey

• Building Effective Teams with Shared Principles(Mission Directed Work Teams)

• Lean Tools & Techniques• Five S• Seven Wastes• TPM

Best Idea

• Mission Directed Work Teams• Shared Principles



IndustryEngineering & Electronics

LocationSt Leonards on Sea,

East Sussex

No. of employees

65

Websitewww.drallim.com

World Class Journey

• Establish a strong quality system (ISO9001: 2000).

• Employee training and support

• Use statistical methodology

• Excellent communication

• Supply chain best practice

• Get the culture right – focus on quality and productivity

Best Idea

• Define and implement a quality system based on employee involvement and commitment to quality; and

• Innovate to compete!



IndustryFurniture

LocationEmsworth, Hampshire

No. of employees52

Websitewww.morganfurniture.co.uk

World Class Journey

• Lean programme:

• Five S

• Seven Wastes

• TPM

• Workflow balancing

• World Class Design

Best Ideas

• Outstanding design and quality; and

• Using lean tools and techniques to facilitate excellence in delivery.



IndustryElectronics

LocationWaterlooville, Hampshire

No. of employees60

Websitewww.spiritcircuits.com

World Class Journey

• Increase market share through innovative marketing initiatives

• Challenge industry norms

• Focus on developing a great team

• Continuous improvement strategy (including Lean)

Best Idea

• Create a compelling USP and communicate it innovatively and with passion – Ask Dave!



IndustryAutomotive

LocationHatfield, Hertfordshire

No. of employees40

Websitewww.isuzutruck.co.uk

World Class Journey

• Award winning customer care

• Creating a customer-focused organisation and culture

• Customer Relationship Management system that complements the way they work

• Supportive team environment focussed on common goals.

Best Ideas

• Excellence in customer care is the foundation of the company culture.



IndustryMetal Fabrication

LocationIsleworth, Middlesex

No. of employees16

Websitewww.ormiston-wire.co.uk

World Class Journey

• ISO9002 and ISO14001 certification

• Environmental excellence:

• Electricity from renewable sources

• Roof mounted wind turbine and solar panels

• Installation of efficiency measures – lighting, occupancy detectors, water saving devices

• Create a culture committed to the companies core values

• Involve all staff in key decision making

Best Ideas

• Ethical business practices and authentic leadership create excellence



IndustryFood

LocationAndover, Hampshire

No. of employees450

Websitewww.vitacress.co.uk

World Class Journey

• Mission Directed Work Teams

• Lean Tools & Techniques

• Sustainable Manufacturing &Environmental Excellence

Best Idea

• Commitment to sustainable and environmentally friendly manufacturing



IndustryAgriculture, Farming

LocationIsleworth, Middlesex

No. of employees16

Websitewww.ormiston-wire.co.uk

World Class Journey

• Lean programme

• Idea’s scheme

• Standard operating procedures

• TPM

• Changing the culture / thought process

• Benchmarking and sharing idea’s with others

Best Ideas

• Steal with pride – visit other sectors and becoming a host company

• Company wide suggestion scheme

Double HNurseries



Ten of the Best Idea’s

1. Create a compelling and shared vision

2. Get the culture right – engage and motivate employees

3. Focus on process excellence using tools such as lean and six sigma

4. Innovate to compete

5. Create a customer-centric organisation

6. Be an ethical and ‘authentic’ business

7. Uncompromising design excellence

8. Create a compelling USP and communicate it with passion

9. Environmental management

10. Steal with pride!



Steal with Pride

the journey to world class performance

Business

demonstrate industry

ideas create

shared vision

process excellence

compelling usp

lean

quality

culture