the journey is the interface - designing ecosystems in the internet of things

Others Talk,

We Listen.

The Journey is the InterfaceDesigning Ecosystems in the Internet of

Things

Copyright © 2017 CapTech Ventures, Inc. All Rights Reserved.

CONFIDENTIAL – CapTech considers these materials to be confidential and proprietary business information.@jasonsnook #IOTJourney

@jasonsnook #IOTJourney

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Copyright © 2015 CapTech Ventures, Inc. All rights reserved.


We talk in terms of sensors


We talk in terms of specific appliances


The Internet of Things isn’t about the “things”…


The Internet of Things isn’t about the “things”, it’s about the people

@jasonsnook #IOTJourney Source: http://lifeathome.ikea.com/

57% of people in

New York think self reflection

in the morning is important

IKEA “Life at Home” Study

Take a shower or bath

Listen to music

Pray

Stretch

Exercise (e.g. yoga, go for a run…)

Think about something I’m grateful for

Take a walk

Meditate

Write my thoughts down

Dance

Swim

Martial Arts

In New York, people do the

following activities for self reflection.

@jasonsnook #IOTJourney@jasonsnook #IOTJourney


Think about work routines


@jasonsnook #IOTJourney@jasonsnook #IOTJourney


How do we do that?


We need to talk to real people.


Understand how they live.


See the places they’ll use what we’re designing.


Pick a setting, a routine we want to understand

What are stages or steps involved?

Who is involved? What is involved?

How does a person feel at every step?

What are they ultimately trying to do?

Where are the pain points, sources of frustration?

What would be most helpful at any specific moment?

Journey Mapping Life Events


People keep, collect, organize, interact with, and ignore - all on purpose…

Artifacts Are Everywhere

…they just don’t always know why.


Compile a list of all observations from notes

Categorize observations by topic

Characterize each group of observations

Capture findings from each group

Create recommendations based on findings

Collecting Observations

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Journey Mapping Life Events

Start with a short description of the Story

Add in steps

And interactions

Supporting data, commentary, and recommendations

Layer in emotion, moments

of delight, and pain points


Layers of Insight – Room or Venue Centric


vv

Ergonomic Incumbency


Anticipatory design / Artificial Intelligence


vv

Interaction Design


Privacy


56.7 million people (19% of the population) had a disability (2010 census data)

Accessibility

Improving the lives of disabled users by making spaces more accessible.

Seeing – 8.1 million had difficulty seeing

Hearing – 7.6 million experienced difficulty hearing

Walking – 30.6 million had difficulty walking or

climbing stairs

Holding – 19.9 million had difficulty

lifting and grasping

Recalling – 2.4 million had Alzheimer’s

disease, senility, or dementia


Let’s make sure the future works for real people.