the inner loop: drive volume by keeping patients within your network and physicians satisfied
TRANSCRIPT
The Inner Loop: Drive Volume by Keeping Patients within
Your Network and Physicians Satisfied Tammi Preziosi
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Every encounter counts!
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The Referral and Transfer BreakdownWhy is it challenged?
• Communication and Process• Abandonment Rate/Capture Rate• Network Leakage
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Paper-Driven Process
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Typical Manual Process: An Opportunity for Communication Barriers
Source: Womack J, Jones D. Lean Thinking. 2nd ed. New York: The Free Press; 2003. AAFP
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How Do We Rank?
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Leakage: What It Is & How It Hurts
Only 35-45% of referrals for adult inpatient care go to a partner hospital.
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Leakage Real Issue: Hard Cost$
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Looking for Opportunities • Referral Tracking• Transfer Tracking• Automated Medical Record Sharing• Analytical Approach to Understanding Your Market
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A Referral and Transfer Tracking System: Achieve Strategic Objectives• Track referrals to and from employed/affiliated physicians
• Improve outcomes for both patients and providers• Positive experiences build loyalty – critical to success • Network optimization• Enhance the medical staff planning process• Improve the accuracy of utilization and financial forecasts
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Improve the Process – Track it
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Data-Driven Results
Receving Facilty Response Time Time to Transfer Acceptance Total Transfer Turn Around Time 0
0.5
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1.5
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2.5
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3.5
Transfer Metrics
Hospital A Hosptial B Hospital C
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Referral Tracking: Improve the Workflow
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Take the Burden from the Patient and Provider
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Analyze Patterns: Achieve Network Optimization
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Why Change Now?
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• Increasing accountability for outcomes and “care quality” has become a crucial factor for referrals and for payment
• Essential to drive volume and patient satisfaction
• Competition is fierce, and driving brand through increased satisfaction is KEY
• Metrics are available to drive the patient into your facility and back into system
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