RealSatisfied Client Survey

Rollout

Be#er  Homes  and  Gardens  Real  Estate  LLC  

The goal as a company is to have customer service

that is not just the best but legendary.

Sam Walton, Founder of Wal-Mart

What  Real  Sa7sfied  Is  Your  Involvement  How  it  works  

What we will cover.

Why are we doing this . . .

Why RealSatisfied?

!   Built  for  the    real  estate  industry  !   Surveys  capture  high  level  of  detail  !   Create  data  to  share  for  recrui7ng  

The Flow

Turn  on  RealSa,sfied  ………   Agent  Profiles  Created  

Sales  Close   Client  Email  in  Create  

Client  Email  in  Crest?  

Commonly Asked Q & A

!   Triggered  from  CREST  

!   Almost  no  work  for  Admin  and  Sales  Associates  

!   No  cherry  picking  !   If  no  email  /  sent  to  sales  associate  

!   Sales  Associates/Admin  to  remind  Clients  

!   The  survey  is  not  too  long  

What do the Sales Associates need to do?

!   Review  their  Profile  §  Check  to  see  if  their  photo  is  there  §  Speak  to  your  Admin  if  it  is  not  §  Add  your  website  URL  §  Add  any  of  their  social  media  links  

!   Wait  for  the  Reviews!  

Agent Profile

Change Password

Change your name, etc.

Add title, etc

Add social

Percentage View

Star view – your choice

Where you can send

Handout for agents

h#p://bit.ly/RSBHGRE