the hope (and hype) of social media. ends means match method (why?) (what?) (whether?) (how?)
TRANSCRIPT
The Hope (And Hype)Of Social Media
EndsMeansMatchMethod
(Why?)
(What?)
(Whether?)
(How?)
CategoriesSocial NetworkingBloggingWikisPodcasting (Audio/Video)Photo SharingVideo SharingSocial Bookmarking
Web 2.0Social Media
Social Networking
•Social connections•Universal expression
EndsMeans
The TerminologyThe HopeThe Tools
MatchMethod
E-MailMarketing
2009 eNonprofit Benchmarks StudyNTEN and M+R Strategic Services
Why might Social Media have good
results for high-effort requests?
TRUST
“People don't join social networks to give to a charity. They join to connect with their
friends.”Carie Lewis (Humane Society of the United States)
On Social Good Podcast with Allison Fine
Chronicle of Philanthropy)
Facebook Causes
-Typical Results (April 2009)-Taproot Foundation: $3,000 > $30
Charity: Water http://www.charitywater.org/twestival/
Raised $250,000 in a week for water well drilling in Ethiopia.
Financial Capital Social Capital
Fundraising Friend Raising
Fundraising Awareness Raising
The great promiseof social mediaisn’t cash but
connection.
YourSuccesses?
EndsMeans
The TerminologyThe HopeThe Tools
MatchMethod
Diversity ofExperience
http://w
ww
.briansolis.com/2008/08/introducing-conversation-prism
/
THE TOOLS
1. Social Networking2. Blogging3. Other Stuff
THE TOOLS
1. Social Networking2. Blogging3. Other Stuff
WHY?
1. Connect with friends/peers/members2. Share breaking news3. Build a community of interest4. Help people to find you
FACEBOOK1. Has over 30% of all social networking
time, and 4% of all online timeGuardian, 4/2009http://www.guardian.co.uk/media/pda/2009/apr/15/facebook-socialnetworking
2. Over 400 million are on itMark Zuckerberg - Facebook Blog, 2/2010 http://blog.facebook.com/blog.php?post=287542162130
3. Over-35 population doubled to 17 million in just 60 daysInside Facebook, 3/2009http://www.insidefacebook.com/2009/03/25/number-of-us-facebook-users-over-35-nearly-doubles-in-last-60-days/
Facebook Growth1/2009 – 1/2010
Profile: personalGroup: ad hoc groupPage: organization
http://www.blazingmoon.org/news/2009/08/ create-a-nonprofit-facebook-page-in-3-easy-steps/
Setting up a Page
THE TOOLS
1. Social Networking2. Blogging3. Other Stuff
WHY?
1. Share your thoughts2. Share breaking news3. Provide helpful information4. Hear back from readers5. Have a website without geekery
Microblogs
EDF Twitter Page
EDF Facebook Page
EDF Home Page
eVolunteerism:Social Media Advocacy
Most Twitter users are under 25. No, most of them are over 35. But young people are joining fastest.No, old people are. Shut up!No, you shut up!
Twelve MonthsOf Twitter Demographics:A Summary
Growth 2/2008-2/2009: 1,000%Growth 8/2008-8,2009: 27,000%
People can agree:It’s growing
“Nonprofit Social Network Survey”NTEN
Common KnowledgeThe Port
(April 2009)
THE TOOLS
1. Social Networking2. Blogging3. Other Stuff
WIKI
What It IsA tool letting a
variety of people create and edit information for reference.
ExamplesWikipediaPBWikiWikiDot
PHOTO SHARING
What It IsA place where you
can post your group’s photos, often giving visitors the ability to comment.
ExamplesFlickrPhotoBucketPicassaShutterfly
VIDEO SHARING
What It IsLike Photo Sharing,
but with videos.
ExamplesYouTubeVimeoDailyMotionMetacafe
ONLINE COLLABORATION
What It IsA variety of tools
that let people share schedules, co-author documents, and meet online.
ExamplesGoogle DocsAdobe BuzzwordCozimoScriblinkBaseCamp
EndsMeansMatchMethod
#3: Match
Pass TheSniff Test?
Why?Find itUse itReturnShare
Who?Know Thy Audience
If You Build It They Will ComeGo Where They Already Are
“{technology} demographics”
How Much?Return on Investment
(ROI)
If you put up a web page and never visit it…
If you put up a Facebook page and never visit it…
ROITime and money to do it
Benefits receivedBenefits you could have gotten
Potential CostsUpdating your social media site. Coordinating messages (conventional + social).Watching peoples’ entries on your Facebook wall.Watching peoples’ comments on your postings.Following partner groups’ social media.Following other groups like yours but elsewhere.
EndsMeansMatchMethod
1. Listen2. Launch3. Manage4. Let Go
1. ListenFind 5(Blogs, Facebook pages, whatever)
Follow for 2(Every every day or two for a couple weeks)
Participate 2(Contribute at least twice, preferably more)
2. LaunchCreate an accountAdd pictures, events, thoughts, etc.Integrate with your overall messageAsk people to check it out
3. Manage
“Don't leave your community organizing
experience at the door.”
Joe GreenCo-Founder Facebook Causes
3. ManageConsider
Concrete calls to action.Concrete deadlines.
Regular progress updates.Ask people to spread word.
Ask people to spread connections.
3. ManageAnalyze
How did they find out about you?
Did they take actions because of social media that they wouldn’t
have otherwise?
4. Let Go
Poll current staff and volunteers.
Ask if anyone knows a college student.
UW Service Learning (Morgridge Center)
IT Consultants (DANEnet, independent, or for-profit)
Or…
EndsMeansMatchMethod
Image Credits Lollapalooza Crowd Surferhttp://www.flickr.com/photos/justinpward/93182613/
Nerdhttp://www.flickr.com/photos/mybluevan/3780363712/
Race 005http://www.flickr.com/photos/jonandbev-adams/2928628386/
Nerdhttp://www.flickr.com/photos/theinfamousgdub/1765952198/
Fannyhttp://www.flickr.com/photos/45631076@N00/43092365/
Daggett's Spinning Wheelhttp://www.flickr.com/photos/maiac/773639488/
Field of Dreamshttp://www.flickr.com/photos/rockman13/1065893976/
Pie Charthttp://www.flickr.com/photos/wheatfields/2587147000/
Conversation Prismhttp://www.flickr.com/photos/briansolis/2735401175/
"Free Kitten!!! Free Kitten!!!”http://www.flickr.com/photos/elnegro/185169520/
HM1900.jpghttp://www.flickr.com/photos/markkenny/468864482/
The Hope (And Hype)Of Social Media