the holy grail: connecting crm & analytics platforms by michael wiegand

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#SMX #14C @mwiegand No Code Necessary! THE HOLY GRAIL: CONNECTING CRM & ANALYTICS PLATFORMS

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Page 1: The Holy Grail: Connecting CRM & Analytics Platforms By Michael Wiegand

#SMX #14C @mwiegand

No Code Necessary!

THE HOLY GRAIL: CONNECTING

CRM & ANALYTICS PLATFORMS

Page 2: The Holy Grail: Connecting CRM & Analytics Platforms By Michael Wiegand

#SMX #14C @mwiegand

Hi, I’m Indy Jones.

Page 3: The Holy Grail: Connecting CRM & Analytics Platforms By Michael Wiegand

#SMX #14C @mwiegand

I’m visiting your website.

Page 4: The Holy Grail: Connecting CRM & Analytics Platforms By Michael Wiegand

#SMX #14C @mwiegand

•  Content  I  saw  •  Traffic  Sources  that  drove  

me  to  your  site  •  My  level  of  Engagement  

Analytics collects data about my visit.

Page 5: The Holy Grail: Connecting CRM & Analytics Platforms By Michael Wiegand

#SMX #14C @mwiegand

•  The  Company  I  work  for  •  My  Lead  Status  after  talking  

to  your  sales  team  •  My  Lifetime  Value  after  

buying  several  things  

If I fill out a form, CRM collects more data about me.

Page 6: The Holy Grail: Connecting CRM & Analytics Platforms By Michael Wiegand

#SMX #14C @mwiegand

If you had all my info in one place, that would be great.

Page 7: The Holy Grail: Connecting CRM & Analytics Platforms By Michael Wiegand

#SMX #14C @mwiegand

But that’s not how analytics platforms work, sadly.

Page 8: The Holy Grail: Connecting CRM & Analytics Platforms By Michael Wiegand

#SMX #14C @mwiegand

That’s where User ID (UID) comes in!

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#SMX #14C @mwiegand

Here’s how UID works in theory.

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#SMX #14C @mwiegand

STEP #1: PREPARE GA TO RECEIVE UID

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#SMX #14C @mwiegand

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STEP #2: CAPTURE UID USING TAG MANAGER

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#SMX #14C @mwiegand

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STEP #3: EXPORT CRM DATA FOR USE IN GA

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#SMX #14C @mwiegand

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THE HOLY GRAIL!

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#SMX #14C @mwiegand

You chose wisely!

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#SMX #14C @mwiegand

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#SMX #14C @mwiegand

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#SMX #14C @mwiegand

Thank you! See you at the next #SMX!

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