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Computer Information Technology (Minor)Competency Document

PART I - COMPETENCIES

C1: Explore Information Technology Foundations: / IT Foundations/ CITmnC1

Objective 1: Demonstrate knowledge of market trends and innovative technology in this fast changing technology industry and its many specialty areas and the graduate will develop a clear understanding of Information Technology / Trends and Innovation/CITmn.C1.O1

Lesson 1: Examine the history of computers and early computing. / History of Computers/CITmn.C1.O1.L1 (CIT 294 - 0.6 / CIT 222 – 0.3)

Topic 1: History of Computing (Hardware and Software) - Examine key theories on the history of computing and how it has evolved. / History of Computing / CITmn.C1.O1.L1.T1Topic 2: Early Digital Computing and Universal Algorithm (Von Neumann, Turing) – Identify the early years of digital computing and the early contributors to universal algorithm. / Universal Algorithm / CITmn.C1.O1.L1.T2Topic 3: Grace Hopper/COBOL - Examine the early computer innovators and scientists. / Early Innovators / CITmn.C1.O1.L1.T3Topic 4: Internet (ARPANET) - Examine the history and evolution of the Internet and its effect on globalization. / Internet (ARPANET) / CITmn.C1.O1.L1.T4Topic 5: Computer Generations (Mainframes, Desktop) - Identify the many different computer generations and the role it played in its evolution. / Computer Generations / CITmn.C1.O1.L1.T5Topic 6: Web and the Evolution of Personal Devices - Identify the development and transformation of different personal devices and the role it played in information technology and Internet revolution. / Devices and Its Evolution / CITmn.C1.O1.L1.T6Topic7_Mastery: Develop a paper detailing the influence on IT of Von Neumann, Turing or Hopper. / Mastery/ CITmn.C1.O1.L1.TM

Materials:

Code: The Hidden Language of Computer Hardware and Software, Charles Petzold (Microsoft Press) (ISBN-10: 0735611319 ISBN-13: 978-0735611313)

On Turing (Wadsworth Philosophers Series) (ISBN-10: 0534583644 | ISBN-13: 978-0534583644), by John Prager

Grace Hopper and the Invention of the Information Age, Kurt Beyer Lemelsen Center Studies (ISBN-10: 0262517264 ISBN-13: 978-0262517263)

Continuing Innovation in Information Technology (Paperback) 2012 by the Committee on Depicting Innovation in Information Technology; Computer Science and Telecommunications Board; Division on Engineering and Physical Sciences; National Research Council - ISBN-10: 0-309-25962-2 | ISBN-13: 978-0-309-25962-0 - book to come out 2012 from National Academies Press

Computer Organization and Design, Revised Fourth Edition, Fourth Edition: The Hardware/Software Interface (The Morgan Kaufmann Series in Computer Architecture and

Revised 09/05/2012 of 22

Design) [Paperback] by David A. Patterson and John L. Hennessey - ISBN-10: 0123747503 | ISBN-13: 978-0123747501

Lecture Series: Computer Architecture Tutorial by Gurpur M. Prabhu - http://www.cs.iastate.edu/~prabhu/Tutorial/title.html

Lesson 2: Define and examine the fundamentals of computing. / Fundamentals of Computing / CITmn.C1.O1.L2 (BBA460 – 0.6 CIT 361 – 0.3)

Topic 1: Hardware (CPU, Memory, Storage) - Examine early building blocks to personal computing and basic hardware configuration. / Focus on Hardware / CITmn.C1.O1.L2.T1Topic 2: Boolean Logic and Sets - Identify the key concepts and theories pertaining to logic and philosophies that are applied to computing. / Logic and Sets / CITmn.C1.O1.L2.T2Topic 3: Software (Procedural Languages, Object-Oriented Languages, Functional Languages, Scripting Languages) - Identify the collective instructions that provides basic computing functions and operations. / Focus on Software / CITmn.C1.O1.L2.T3Topic 4: The Logic in Programming - Examine basic mathematical computations and logic and how it’s applied to information technology. / Logic in Programming / CITmn.C1.O1.L2.T4Topic 5_Mastery: Demonstrate knowledge of market trends and innovative technology, by preparing a presentation integrating your personal interpretation on how computing has evolved and affected your life using two topics presented in this lesson./Mastery/ CITmn.C1.O1.L2.TM

Materials: Computer Concepts: Illustrated Introductory, 8th Edition (ISBN-10: 0538749393 | ISBN-13:

978-0538749398) by Cengage Learning (http://www.cengage.com) A History of Modern Computing, Paul Ceruzzi, (MIT) (ISBN-10: 0262532034 ISBN-13: 978-

0262532037) Introduction to Computing Systems from Bits to Gates, Prall and Patel, (McGraw Hill) (ISBN-

10: 0072467509 | ISBN-13: 978-0072467505)

Lesson 3: Emerging Technologies - Evaluate the social and economic impact of Information Technology in the country, as well as globally. / Emerging Technologies / CITmn.C1.O1.L3 (CIT 294 - 0.6 / BBA 305W – 0.3)

Topic 1: Innovations in Information Technology (Software and Hardware) - Examine the many innovations and its usability in information technology especially the current state of software and hardware. / IT Innovations / CITmn.C1.O1.L3.T1Topic 2: Examine the fundamental difference between Information Systems and Information Technology and how it affects the computing industry. / IS vs. IT/ CITmn.C1.O1.L3.T2Topic 3: Effects of IT in the Global Business and Markets - Examine some of the social and economic impact of information technology both locally and globally. / Global Business Markets / CITmn.C1.O1.L3.T3Topic 4: Collaboration in the Global Village: How IT and Humans responds to each other - Identify key technology elements and theories that contribute to the increasing connectivity between humans, products, views and ideas. / Global Village / CITmn.C1.O1.L3.T4Topic 5: The Web and Social Networking - Identify key information technology concepts and theories that affects the society and economy. / Web and Social Networking / CITmn.C1.O1.L3.T5Topic 6: Information Technology and Social Evolution or is it Revolution? - Identify the key factors affecting social evolution and its cultural impact. / Evolution or Revolution? / CITmn.C1.O1.L3.T6Topic 7: Identify current and relevant emerging Legislation and/or Regulations in the information technology industry. / Regulations & Legislation / CITmn.C1.O1.L3.T7Topic 8_Mastery: Develop a paper focusing on how Information Technology changes and how it affects our social and economic condition. Present a minimum of (3) Case Studies in applying theories./ Mastery/ CITmn.C1.O1.L3.TM

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Materials: Hybrid Reality: Thriving in the Emerging Human-Technology Civilization (TED Books), Parag

Khannaand Ayesha Khanna (ASIN: B0085BLPW8) Wharton on Managing Emerging Technologies, G.S. Day, P.J. Schoemaker, R.E. Gunther

(Paperback) - ISBN-10: 0471689394 | ISBN-13: 978-0471689393 Using MIS, David Kroenke (McGraw Hill/Pearson) How would you move Mt. Fuji (Paperback), Poundstone (Microsoft) (ISBN-10:

0316778494, ISBN-13: 978-0316778497) Soft News Goes to War: Public Opinion and American Foreign Policy in the New Media

Age[Hardcover] by Matthew A. Baum - ISBN-10: 0691115869 | ISBN-13: 978-0691115863 Inc. Triad Interactive, Microsoft Office 2012: A Skills Approach, 1st ed. Boston:

McGraw-Hill

Lesson 4: Examine the different popular media formats in Information Technology. / Media Formats in IT / CITmn.C1.O1.L4 (CIT 121 – 0.6 / CIT 361 – 0.3)

Topic 1: Culture of Gaming – Overview, Platforms, and Genres - Examine the different media formats for popular gaming. / Culture of Gaming / CITmn.C1.O1.L4.T1Topic 2: Virtual Reality and Artificial Intelligence - Identify current trends in VR and Artificial Intelligence. / Virtual Reality and AI / CITmn.C1.O1.L4.T2Topic 3: Parallel Life with Second Life - Explore Second Life and identify other relevant virtual worlds. / Parallel Life & Computing / CITmn.C1.O1.L4.T3Topic 4: Effects of IT in the Entertainment Industry (Music, Films, Television and Advertising) - Identify the social and economic impact that Information Technology has in the music, film, television, and advertising industries. / Entertainment Industry / CITmn.C1.O1.L4.T4Topic 5: Social and Economic Implications of Information Technology – Identify and contrast two examples of the social and economic implications of Information Technology. / Society & Economics / CITmn.C1.O1.L4.T5Topic 6_Mastery: Develop a paper focusing on the effects of Information Technology on your choice of media format./ Mastery / CITmn.C1.O1.L4.TM

Materials: Using Information Technology 9e Complete Edition [Paperback] by Brian Williams and Stacey

Sawyer - ISBN-10: 0073516775 | ISBN-13: 978-0073516776 The Global Flow of Information: Legal, Social, and Cultural Perspectives (Ex Machina: Law,

Technology, and Society) [Hardcover] by Ramesh Subramanian and Eddan Katz Who Controls the Internet?: Illusions of a Borderless World [Paperback] by Jack Goldsmith and

Tim Wu - ISBN-10: 0195340647 | ISBN-13: 978-0195340648 The Future of the Internet--And How to Stop It [Paperback] by Jonathan Zittrain Now You See It: How the Brain Science of Attention Will Transform the Way We Live, Work, and

Learn [Hardcover] by Cathy N. Davidson - ISBN-10: 0670022829 | ISBN-13: 978-0670022823

Lesson 5: Standards and Regulations – Compare and contrast the varied interpretations of IT and how it has impacted legislation and organizational structures. / Standards and Regulations / CITmn.C1.O1.L5 (CIT 294 - 0.6)

Topic 1: Computers and Human Interaction - Identify key theories and concepts pertaining to human interaction with computers. / Humans and Computers / CITmn.C1.O1.L5.T1Topic 2: Federal Communications Commission (FCC) and Regulatory Agencies - Identify key regulatory organizations and their role in information technology. / Regulatory Agencies / CITmn.C1.O1.L5.T2

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Topic 3: Public Policy and Issues relating to Computers and Information Technology - Identify key issues and policies affecting the growth and evolution in information technology. / Issues and Public Policy / CITmn.C1.O1.L5.T3Topic 4: Sustainability and Information Technology - Compare and contrast key elements of information technology and how it affects global sustainability. / Sustainability & IT / CITmn.C1.O1.L5.T4Topic 5_Mastery: Develop a paper focusing on the various models/patterns of organizational inter-relationships in and amongst the Federal and International agencies. OrDevelop a paper on human interaction with computers based on the provided research paper by Richard Harper directing your personal opinion on the topics discussed. / Mastery/ CITmn.C1.O1.L5.TM

Materials: Being Human by Richard Harper -

http://research.microsoft.com/en-us/um/cambridge/projects/hci2020/downloads/beinghuman_a4.pdf

Human-computer Interaction Institute (Carnegie Mellon) - http://www.hcii.cmu.edu/ http://www3.weforum.org/docs/Global_IT_Report_2012.pdf Networks and States: The Global Politics of Internet Governance (Information Revolution and

Global Politics) [Hardcover] by Milton L. Mueller Greening through IT: Information Technology for Environmental Sustainability [Paperback] by Bill

Tomlinson - ISBN-10: 0262517507 | ISBN-13: 978-0262517508

C2: Examine Data Management and Administration: / Database Concepts / CITmn.C2

Objective 1: Demonstrate the ability to manage the dissemination of information via different formats, including data types, storage, archiving, and retrieval systems, applying common compliant data models/standards to meet the sophisticated demand for data organization and manipulation. / Database Administration / CITmn.C2.O1

Lesson 1: Execute key concepts, theories and applicable knowledge in database design and management. Database Theories / CITmn.C2.O1.L1 (CIT 341 - 0.6 / CIT 311 – 0.6)

Topic 1: Organizing Data and Computer Applications – Examine key theories in organizing digital data with the use of available computer applications. / Organizing Data / CITmn.C2.O1.L1.T1Topic 2: Challenges of Early Data Systems – Examine the early types of data systems and how it has evolved. / Early Data Systems / CITmn.C2.O1.L1.T2Topic 3: Database Design and Normalization – Identify key concepts and theories in designing a database and the process of data normalization. / Design and Normalization / CITmn.C2.O1.L1.T3Topic 4: Non-Relational Databases (Flat Files, Document Databases) – Identify key concepts and theories of non-relational database and it basic processes. / Non-Relational Databases / CITmn.C2.O1.L1.T4Topic 5: Oracle XE Database (Instances and Schemas) – Identify key concepts and theories of a basic database instances and schemas. / Instances and Schemas / CITmn.C2.O1.L1.T5Topic 6: Queries (SQL) – Examine key concepts and theories relevant to information retrieval language. Queries (SQL) / CITmn.C2.O1.L1.T6Topic 7: Stored Procedures – Identify key elements in storing processes and procedures in a database. / Stored Procedures / CITmn.C2.O1.L1.T7

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Topic 8: High Availability Databases – Identify key theories affecting performance and availability in a database process. / High Availability & Databases / CITmn.C2.O1.L1.T8Topic 9_Mastery: Create a simple flat-file database using Microsoft Excel with a minimum of (10 - 15) columns and (300) rows. Analyze the data and generate (5) specific reports as approved by faculty mentor./ Mastery/ CITmn.C2.O1.L1.TM

Materials: Databases DeMYSTIFieD, Andrew J. Oppel, McGraw Hill, 2010 Fundamentals of Database Systems (6th Edition), Ramez Elmasri and Shamkant Navathe (ISBN-

10: 0136086209 | ISBN-13: 978-0136086208)

Lesson 2: Identify and evaluate the different types of database systems. Database Systems / CITmn.C2.O1.L2 (CIT 341 – 0.3/CIT 294 – 0.6)

Topic 1: Define the different types of database systems. / Types of Databases / CITmn.C2.O1.L2.T1Topic 2: Hierarchical and Networked Databases – Compare and contrast the two main types of databases and / Networked Databases / CITmn.C2.O1.L2.T2Topic 3: Key-Value Pairs Structure – Identify key elements of a key-value pairs in a database table. / Key-Value Pairs Structure / CITmn.C2.O1.L2.T3Topic 4: Fundamentals of Relational Database (RDMS) – Examine basic elements of a relational database. / Relational Database / CITmn.C2.O1.L2.T4Topic 5: Edgar F. Codd’s 12 Rules – Examine the Codd’s 12 rules in designing relational databases. / Edgar F. Codd’s 12 Rules / CITmn.C2.O1.L2.T5Topic 6: Fundamentals of Object-Oriented Databases – Examine the basic elements of an object-oriented database. / Object-Oriented Databases / CITmn.C2.O1.L2.T6Topic 7: Entity Diagramming and Technical Writing - Explore the different elements in documenting a database design and implementation. / Entity Technical Writing / CITmn.C2.O1.L2.T7Topic 8_Mastery: Create a comparative report utilizing a real business example, the and highlighting the advantages and disadvantages of using one database type over another./ Mastery/ CITmn.C2.O1.L2.TM

Materials: Fundamentals of Database Systems (6th Edition), Ramez Elmasri and Shamkant Navath - ISBN-

10: 0136086209 | ISBN-13: 978-0136086208 No SQL Distilled: A Brief Guide to the Emerging World of Polyglot Persistence,

Sadalage and Martin Fowler, Addison-Wesley, not yet released, August, 2012. Databases DeMYSTIFieD, Andrew J. Oppel, McGraw Hill, 2010 MTA: Database Administration Fundamentals (Microsoft: Exam 98-364) Microsoft Official

Academic Course (Jul 12, 2011)

Lesson 3: Identify key concepts in managing large and complex databases. / Complex Databases/ CITmn.C2.O1.L3 (CIT 121 – 0.6 / CIT 137 – 0.6 / CIT 250 – 0.3)

Topic 1: Design Schemas – Identify key concepts and theories involving database schemas in of a complex database. Design Schemas / CITmn.C2.O1.L3.T1Topic 2: Hadoop/Map Reduce – Examine the programming model for processing large data sets. Hadoop/Map Reduce / CITmn.C2.O1.L3.T2Topic 3: Data Mining, Data Warehouse, and Data Mart – Examine the different process of data manipulation. / Data Mart, Mining, Warehouse / CITmn.C2.O1.L3.T3Topic 4: Data Mining Ethics and Social Impact – Examine several ethical and social issues with data mining. / Ethics/Social Impact / CITmn.C2.O1.L3.T4

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Topic 5_Mastery: Develop a paper on the advantages and disadvantages of Cassandra and Hadhoop with respect to specific data management problem. / Mastery/ CITmn.C2.O1.L3.TM

Materials: Databases DeMYSTIFieD, Andrew J. Oppel, McGraw Hill, 2010 http://userpages.uni-koblenz.de/~laemmel/MapReduce/paper.pdf - paper by Ralf Lämmel

(from Microsoft) Related Sites: http://hadoop.apache.org/ Data Mining: Concepts and Techniques, Third Edition (The Morgan Kaufmann Series in Data

Management Systems) by Jiawei Han, Micheline Kamber, Jian Pei - ISBN-10: 0123814790 | ISBN-13: 978-0123814791

Agile Analytics: A Value-Driven Approach to Business Intelligence and Data Warehousing (Agile Software Development Series), Ken Collier, Addison-Wesley Professional, 2011

Lesson 4: Analyze key concepts and theories in Business Intelligence. / Business Intelligence (BI)/ CITmn.C2.O1.L4 (CIT 250 – 0.3 / CIT 222 – 0.6)

Topic 1: Aggregating Data Sources – Examine the result of applying the process of combining data elements from different sources. / Aggregating Data Sources / CITmn.C2.O1.L4.T1Topic 2: Information Lifecycle Management (ILM) (Data Classification) – Identify key concepts and theories of information and its life-cycle. / Information Lifecycle / CITmn.C2.O1.L4.T2Topic 3: Structured vs. Unstructured Data – Compare and contrast the difference between a structure and unstructured data. / Structured/Unstructured Data / CITmn.C2.O1.L4.T3Topic 4: Prioritizing your Business Intelligence Projects – Examine the multiple processes involved in implementing a Business Intelligence projects. / BI Projects / CITmn.C2.O1.L4.T4Topic 5: Enterprise Resource Planning (ERP) – Examine the basics on enterprise resource planning. / Enterprise Resource (ERP)/ CITmn.C2.O1.L4.T5Topic 6: Utilizing Enterprise systems in the Organization – Examine in depth how ERP automates and integrates many different activities within an organization. / ERP in Organizations/ CITmn.C2.O1.L4.T6Topic 7_Mastery: Develop a report explaining why a business should choose one Cloud system over another with reference to at least three service providers.Or,Create a Server on the Amazon Cloud/Mastery/ CITmn.C2.O1.L4.TM

Materials: Successful Business Intelligence: Secrets to Making BI a Killer App By Cindi Howson ISBN-

10: 0071498516 | ISBN-13: 978-0071498517 Profiles in Performance: Business Intelligence Journeys and the Roadmap for Change by Howard

Dresner, ISBN-10: 0470408863 | ISBN-13: 978-0470408865 Cornell University – Center for Advanced Human Recource Studies:

http://digitalExaminecommons.ilr.cornell.edu/cahrs/ Decision Support and Business Intelligence Systems (9th Edition) by Efraim Turban - ISBN-

10: 0073376221 | ISBN-13: 978-0073376226

Lesson 5: Web and Cloud Data Management – Investigate data management in the Web and Cloud environment. /Web and Data Management/ CITmn.C2.O1.L5 (CIT 341 0.6 / CIT 311 – 0.6)

Topic 1: Describe and define the advantages of Cloud infrastructure. / Benefits of Cloud Data/ CITmn.C2.O1.L5.T1Topic 2: IaaS (Amazon) – Evaluate the basic concepts and theories of Infrastructure as a Service applications. / IaaS / CITmn.C2.O1.L5.T2

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Topic 3: SaaS (Sales Force and Workday) - Examine the basic concept and theories of a Software as a Service application. / SaaS / CITmn.C2.O1.L5.T3Topic 4: PaaS (Google App Machine, Oracle Cloud) - Examine the basic concept and theories of a Platform as a Service application. /PaaS / CITmn.C2.O1.L5.T4Topic 5: Identify the key business model used by Amazon on their cloud infrastructure and other organizations deployment models. / Amazon / CITmn.C2.O1.L5.T5Topic 6_Mastery: Develop a report explaining why a business should choose one Cloud system over another with reference to at least three providers OR Create a Server on the Amazon Cloud/Mastery/ CITmn.C2.O1.L5.TM

Materials: Migrating to the Cloud: Oracle Client/Server Modernizaiton, Laszewski and Nauduri, Syngress,

2011. Google Apps Express: The Fast Way to Start Working in the Cloud, James Beswick,

CreateSpace, 2011. Startup@Cloud: 33 Tips for running your company using cloud-based software, Virtabrae LLC,

2011.

C3: Examine IT Business Operations and Leadership: /Operations & Leadership/CITmn.C3

Objective 1: Demonstrate acquired knowledge to translate business problems into responsive solutions through leadership and by managing business assets and resources utilizing performance indicators, organizational behavior and project management. / Organizational Management/ CITmn.C3.O1

Lesson 1: Identify and break down key concepts and theories in Organizational Behavior and Leadership. /Organizational Leadership/ CITmn.C3.O1.L1 (CIT 121 – 0.6)

Topic 1: Politics and Culture in Information Technology – Identify significant political and cultural issues affecting information technology. /Politics and Culture / CITmn.C3.O1.L1.T1Topic 2: Organizational Behavior (Case Studies) – Examine case studies in organizational behavior and its impact in information technology. /Case Studies / CITmn.C3.O1.L1.T2Topic 3: One-Minute Manager: Developing Leadership – Identify the essentials skills and proficiencies in developing leadership. / Developing Leadership / CITmn.C3.O1.L1.T3Topic 4_Mastery: Develop a paper focusing on the challenges in organizational behavior and leadership. Present a minimum of (3) Case Studies in applying theories./Mastery/ CITmn.C3.O1.L1.TM

Materials: Essentials of Organizational Behavior - “Leadership”:

http://www.graduate.au.edu/download/content/file/school%20of%20business/MBA%20ProD&E%20Comprehensive/ProMBAEveB3/Robbins_EOB9_IM_CH11.pdf

Organizational Behavior: Essential theories of motivation and leadership [Book] by John B. Miner in Books

Cases on Information Technology and Organizational Politics & Culture (Cases on Information Technology Series) by Mehdi Khosrow-Pour - ISBN-10: 599044110 | ISBN-13: 978-1599044118

One Minute Manager by Kenneth H. Blanchard and Spencer Johnson - ISBN-10: 0688014291 |ISBN-13: 978-0688014292

Lesson 2: Information Technology and its Human Resources - Explain qualifications and skills required to be successful in a broad range of positions in computer information technology. / IT Resources/ CITmn.C3.O1.L2 (CIT 294 - 0.6 – CIT 222 – 0.3)

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Topic 1: Occupational Titles and Skill sets - Evaluate the broad range of CIT skillsets and qualifications in the different businesses and industry / IT Skill Sets / CITmn.C3.O1.L2.T1Topic 2: HR Usage, Roles and Effectiveness – Describe the basic function of human resources in an organization, its roles and effectiveness and information technology integration. / HR Effectiveness/ CITmn.C3.O1.L2.T2Topic 3: Race, Age and Gender in Information Technology – Examine the many different factors affecting progress and evolution in information technology. / Race, Age and Gender/ CITmn.C3.O1.L2.T3Topic 4: Global Resources and Outsourcing – Identify key concept and theories of outsourcing and the use of global resources in information technology. /Global Outsourcing/ CITmn.C3.O1.L2.T4Topic 5: Technical Business Analyst – Identify key concepts, skills and proficiencies of a technical business analyst. / Business Analyst/ CITmn.C3.O1.L2.T5Topic 6: Computer Programmer - Identify key concepts, skills and proficiencies of a computer programmer. / Computer Programmer/ CITmn.C3.O1.L2.T6Topic 7: Systems and Software Administrator - – Identify key concepts, skills and proficiencies of a systems and software administrator. / Software Administrator/ CITmn.C3.O1.L2.T7Topic 8: Database Administrator - – Identify key concepts, skills and proficiencies of a database administrator. / Database Administrator/ CITmn.C3.O1.L2.T8Topic 9: Web and Application Developer - Identify key concepts, skills and proficiencies of a web and application developer. / Web App Developer/ CITmn.C3.O1.L2.T9Topic 10: IT Project Manager - – Identify key concepts, skills and proficiencies of a project manager focusing on information technology implementations. / IT Project Manager/ CITmn.C3.O1.L2.T10Topic 11: Health and Bioinformatics – Identify key concepts, skills and proficiencies involving health and bioinformatics in information technology. / Health & Bioinformatics/ CITmn.C3.O1.L2.T11Topic 12: Information Security and Forensics – – Identify key concepts, skills and proficiencies necessary to be a information security and forensics professional. / Security & Forensics/ CITmn.C3.O1.L2.T12Topic 13: Professional Practice and Ethics – Examine essential professional practice and ethics necessary to succeed in the information technology field. / Practice & Ethics/ CITmn.C3.O1.L2.T13Topic 14_Mastery: Create job descriptions and interview questions suitable for presenting to an HR department for each position/Mastery/ CITmn.C3.O1.L2.TM

Materials: Reference Sites: Monster.com, Dice.com, Jobing.com Occupational Information Network (O*NET) - http://www.onetonline.org/find/quick?

s=information+technology Sample Career Clusters: http://www.onetonline.org/find/career?c=11 Theorizing Gender and the Information Technology Reaserch by Eileen M. Trauth -

http://www.personal.psu.edu/staff/g/m/gms/trauth/Theorizing%20Gender%20and%20Information%20Technology%20Research.pdf

Race, Gender and Information Technology: The New Digital Divide by Linda A. Jackson, Hao, Kolenic, etc. from the CyberPsychology and Behabior - http://academics.hamilton.edu/ebs/pdf/NDD.pdf

Encyclopedia of Gender and Information Technology (2 Vol. Set) by Eileen Moore Trauth - ISBN-10: 1591408156 | ISBN-13: 978-1591408154

Notable Women and Broken ceilings: Female First in Computing Including Henrietta Swan Leavitt, Radia Perlman and More - ISBN-10: 1171173806 | ISBN-13: 978-1171173809

IT Manager's Handbook: The Business Edition [Paperback] by Bill Holtsnider and Brian D. Jaffe - ISBN-10: 0123751101 | ISBN-13: 978-0123751102

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Lesson 3: IT Project Management – Analyzes the key concepts, theories and methodology of Project Management. / IT Project Management / CITmn.C3.O1.L3 (CIT 361 - 0.6 / BBA 305W 0.6)

Topic 1: Fundamentals of Project Management – Identify basic concepts and theories of project management. / Fundamentals & Processes/ CITmn.C3.O1.L3.T1Topic 2: Integration Management - Examine the integration management subset of a project focusing on generally accepted practices. / Project Integration/ CITmn.C3.O1.L3.T2Topic 3: Scope Management - Examine the scope management subset of a project focusing on generally accepted practices. / Scope Management/ CITmn.C3.O1.L3.T3Topic 4: Time Management - Examine the time management subset of a project focusing on generally accepted practices. / Time Management/ CITmn.C3.O1.L3.T4Topic 5: Cost Management - Examine the cost management subset of a project focusing on generally accepted practices. / Cost Management/ CITmn.C3.O1.L3.T5Topic 6: Human Resource Management - Examine the human resource subset of a project focusing on generally accepted practices. / Human Resource Management/ CITmn.C3.O1.L3.T6Topic 7: Communications Management - Examine the communications management subset of a project focusing on generally accepted practices. / Communications Management/ CITmn.C3.O1.L3.T7Topic 8: Risk Management (Making Trade-off Decisions) - Examine the risks management subset of a project focusing on generally accepted practices. / Making Trade-off Decisions/ CITmn.C3.O1.L3.T8Topic 9: Procurement Management - Examine the procurement management subset of a project focusing on generally accepted practices. / Procurement Management/ CITmn.C3.O1.L3.T9Topic 10: Agile vs. Traditional – Identify key concepts and processes in an agile project management versus a traditional project management. / Agile vs. Traditional/ CITmn.C3.O1.L3.T10Topic 11: Describe capital expeditures (CapEx), operating expenditures (OpEx), return of investment (ROI,) and total cost of ownership (TCO). / Operating Expenses/ CITmn.C3.O1.L3.T11Topic 12: Create an email explaining a budget you have created and that you attach to the email. / Project Budgeting/ CITmn.C3.O1.L3.T12Topic 13_Mastery: Develop a paper on the advantages and disadvantages of applying an agile vs. a traditional project management framework. Mastery/ CITmn.C3.O1.L3.TM

Materials: Head First PMP: A Brain Friendly Guide to Passing the Project Management Professional

Exam, Greene and Stellman (O’Reilly) Succeeding with Agile: Software Development Using Scrum, Mike Cohn (Addison Wesley). Information Technology Project Management with CD-ROM by Jack Marchewka - ISBN-

10: 1118057635 | ISBN-13: 978-1118057636 Information Technology Project Management, Revised (w/ Premium Online Content Printed

Access Card) by Kathy Schwalbe - ISBN-10: 1111221758 | ISBN-13: 978-1111221751 “A Project Management Primer or a guide on how to make projects work” by Nick Jenkins -

http://www.nickjenkins.net/prose/projectPrimer.pdf

Lesson 4: Create a Project Management Plan - Perform rudimentary duties of a project manager following acquired knowledge from Lesson 3/ Duties of a Project Manager / CITmn.C3.O1.L4 (CIT 361 0.6 / BBA 305W 0.6)

Topic 1: Initiating (Plan a Budget) – Define and proposed a simple project. / Initiating a Budget / CITmn.C3.O1.L4.T1Topic 2: Create a Budget – Create a simple budget based on the Topic 1 proposed project. / Create a Budget / CITmn.C3.O1.L4.T2Topic 3: Executing - Tasks, Assignments – Outline and executes tasks and assignments for the proposed project on Topic 1. / Executing Tasks / CITmn.C3.O1.L4.T3

Revised 09/05/2012 of 22

Topic 4: Monitoring and Controlling – Identify key elements in controlling project implementation tasks and monitoring success. Monitoring and Controlling / CITmn.C3.O1.L4.T4Topic 5: Closing Requirements – Synthesize tasks involved in closing a project including project documentation. Closing Requirements / CITmn.C3.O1.L4.T5Topic 6_Mastery: Merge more than three plans into one project management plan Or,Earn Certification http://www.pmi.org/en/Certification/Certified-Associate-in-Project-Management-CAPM.aspx/ Mastery/ CITmn.C3.O1.L4.TM

Materials: The second book is relevant other places in the major so it will live in more than this lesson. Project Management for Profit: A Failsafe Guide to Keeping Projects on Track and on Budget,

Knight, Angus and Case (Harvard Business Review). Information Technology Project Management with CD-ROM by Jack Marchewka - ISBN-

10: 1118057635 | ISBN-13: 978-1118057636 Information Technology Project Management, Revised (w/ Premium Online Content Printed

Access Card) by Kathy Schwalbe - ISBN-10: 1111221758 | ISBN-13: 978-1111221751

Lesson 5: Communicate Effectively in an IT Environment - Define organizational structure, line and staff responsibilities, the flow of communications, independent and interdependent decision-making, and its impact to the overall business structure. / Communicate Effectively/ CITmn.C3.O1.L5 (BBA 305W – 0.6 / CIT 341 – 0.6)

Topic 1: Communication for Business Audiences – Identify the common strategies and skills in communicating effectively to business professionals. / Business Audiences/ CITmn.C3.O1.L5.T1Topic 2: Effective Email – Identify common strategies of writing effective emails to business and IT professionals. / Effective Email/ CITmn.C3.O1.L5.T2Topic 3: Represent a Plan or System in a Written Document – Explore key strategies in writing and reporting technical documents. / Technical Business Writing/ CITmn.C3.O1.L5.T3 Topic 4: Use Power Point Effectively – Examine the fundamentals of a presentation software for practical applications. / Presentation Skills/ CITmn.C3.O1.L5.T4Topic 5: Create a Business Plan with Pitch – Create a business plan and transpose the plan into a presentation pitch. / Pitching your Business/ CITmn.C3.O1.L5.T5Topic 6_Mastery: Report on a business plan pitch/ Mastery/ CITmn.C3.O1.L5.TM

Materials: Good Communication – The Other Social Network for Successful IT Organizations by Lisa

Trubitt and Jeff Overholtzer; 2009 EDUCAUSE Harvard Business Review on Communicating Effectively, Harvard Business Review, 2011. Visual Meetings: How Graphics, Sticky Notes and Idea Mapping Can Transform Group

Productivity, David Sibbert, Wiley, 2010. Presentation Zen: Simple Ideas on Presentation Designs and Delivery, Garr Reynolds (New

Riders Press)

Lesson 6: Customer Relations and Change Management – Identify the fundamentals of customer relations and change management that are mission-critical processes in information technology. CRM and IT Changes/ CITmn.C3.O1.L6 (BBA 465C - 0.3 / BBA 460 0.3)

Topic 1: Understand how to enhance Business Solutions with Customer Management. / Customer Management/ CITmn.C3.O1.L6.T1Topic 2: Building a Successful Customer Relationship Management (CRM) Roadmap – Discover key concepts and theories in building a successful CRM roadmap. / CRM Roadmap/ CITmn.C3.O1.L6.T2

Revised 09/05/2012 of 22

Topic 3: Focus on IT Change and Release Management - Examine how IT changes affect overall project and the benefit of release management. / Release Management/ CITmn.C3.O1.L6.T3Topic 4_Mastery: Develop a paper focusing on how change management enhances business continuity. Present a minimum of (3) Case Studies in applying theories.Or,Create a simple CRM Roadmap for a fictitious or actual business of choice. Present a minimum of (3) Case Studies in applying theories./Mastery/ CITmn.C3.O1.L6.TM

Materials: Managing Customer Relationships: A Strategic Framework by Don Peppers and Martha

Rogers - SBN-10: 0470423471 | ISBN-13: 978-0470423479 CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and

Techniques for Engaging Your Customers (Unknown Series) by Paul Greenberg - ISBN-10: 0071590455 | ISBN-13: 978-0071590457

Change Management by Jeffrey Hiatt and Timothy Creasey - ISBN-10: 1930885180 | ISBN-13: 978-1930885189

Implementing ITIL Change and Release Management by Larry Klosterboer – SBN-10: 0138150419 | ISBN-13: 978-0138150419

Lesson 7: Identify the key concepts involving product development, lifecycle and management –/ Product Management/ CITmn.C3.O1.L7 (BBA 465C - 0.3 / BBA 460 0.3)

Topic 1: Product Development and IT – Synthesize the methods and processes involved in developing a product and the integration of technology. / Product Development/ CITmn.C3.O1.L7.T1Topic 2: Defining Product Requirements and Roadmaps –Explore requirements and sample roadmaps in developing a product. / Product Roadmaps/ CITmn.C3.O1.L7.T2

Topic 3: Product Marketing and Sales – Identify key technology integration with common marketing and sales strategies in developing and promoting a product. / Marketing and Sales/ CITmn.C3.O1.L7.T3

Topic 4: Data Gathering and Customer Feedback – Synthesize tasks and processes in gathering product data and customer feedback. / Customer Feedback/ CITmn.C3.O1.L7.T4

Topic 5_Mastery: Create a project plan based on a candidate product including marketing/branding, roadmaps, business case and feasibility./Mastery/ CITmn.C3.O1.L7.TM

Materials: On Product Management - http://onproductmanagement.net/2008/02/02/product-manager-vs-

product-management-part-6/ Agile Product Management with Scrum: Creating Products that Customers Love (Addison-

Wesley Signature Series (Cohn)) [Paperback] by roman Pichler - ISBN-10: 0321605780 | ISBN-13: 978-0321605788

42 Rules of Product Management: Learn the Rules of Product Management from Leading Experts "from" Around the World [Paperback] by Brian Lawley, Greg Cohen, and Laura Lowell - ISBN-10: 1607730782 | ISBN-13: 978-1607730781

The Product Manager's Handbook 4/E [Hardcover] by Linda Gorchels - ISBN-10: 0071772987 | ISBN-13: 978-0071772983

Revised 09/05/2012 of 22

C5: Examine Enterprise Architecture, Network and Telecommunications Technology: /CITmn.C5

Objective 1: Demonstrates knowledge of a comprehensive IT framework to manage systems and have the ability to align IT strategies to support the organization’s mission critical goals and structure; demonstrate a balance coverage of the technical and managerial aspects of network and data communications. /Enterprise & Networking/CITmn.C5.O1

Lesson 1: Understand the function of Architecture in IT – Identify and analyze the key concepts, principles, and function of information technology architecture. / IT Architecture/ CITmn.C5.O1.L1 (BBA 460 - 0.3/ CIT 341 – 0.3)

Topic 1: Architecture Framework and Lifecycle – Identify key concepts and theories in architecture framework and lifecycle that guides the redesign and development of organizational processes and functions. / Architecture Framework/ CITmn.C5.O1.L1.T1Topic 2: The Open Group Architecture Framework (TOGAF) – Identify key concepts and theories involving a comprehensive approach to information architecture. / Open Framework/ CITmn.C5.O1.L1.T2Topic 3: Open Systems Model – Identify key elements and theories in an open systems environment provide technology services. / Open Systems Model/ CITmn.C5.O1.L1.T3Topic 4: Federal Enterprise Architecture – Identify common methodologies and practices in providing information technology services and aligning resources within the federal agencies. / Federal Architecture/ CITmn.C5.O1.L1.T4Topic 5: Gartner (Formerly Meta Framework) – Identify key elements and theories in a top-down approach to enterprise framework and architecture. / Meta Framework/ CITmn.C5.O1.L1.T5Topic 6: Legislation and Ethics – Identify key legislation involving the design and implementation of an enterprise architecture and its social and economic impact. / Legislation and Ethics/ CITmn.C5.O1.L1.T6Topic 7_Mastery: Create a roadmap using a current business model and or thoroughly evaluate an existing architecture including applicable changes or improvements./Mastery/ CITmn.C5.O1.L1.TM

Materials:

Computer Networks (5th Edition) by Andrew S. Tanenbaum and David J. Wetherall - ISBN-10: 0132126958 | ISBN-13: 978-0132126953

An Enterprise Architecture Development Framework [Kindle Edition] by Adrian Grigori - ASIN: B004JN0KYA (Free Kindle/Amazon Prime Textbook

Launching an Enterprise Business Architecture Practice: A Playbook for Getting Started [Kindle Edition] by Guy Sereff - ASIN: B0075T2T2G

TOGAF Version 9 Enterprise Edition: An Introduction (White Paper) (The Open Group White Papers) [Kindle Edition] by Andrew Josey - ASIN: B004RPWKBQ

Microsoft MSDN Library – “A Comparison of the Top Four Enterprise Architecture” - http://msdn.microsoft.com/en-us/library/bb466232.aspx

Federal Chief Information Officers Council – “Federal Enterprise Architecture Framework” – http://www.cio.gov/docuemnts /fedarch1.pdf

Institute for Enterprise Architecture Developments - Extended Enterprise Architecture Framework Essentials Guide by J. Schekkerman

TOGAF 9 Certification by The Open Group – http://www.opengroup.org/togaf9/cert/ Enterprise Architecture As Strategy: Creating a Foundation for Business Execution [Hardcover]

by Jeanne W. Ross, Peter Weill, David Robertson - ISBN-10: 1591398398 | ISBN-13: 978-1591398394

Revised 09/05/2012 of 22

Lesson 2: IT Infrastructure and Data Center – Evaluate the different perspective and methodology in designing and implementing all key aspects of the information technology infrastructure. / Infrastructure & Data Centers/ CITmn.C5.O1.L2 (CIT 127 – 0.6 / CIT 361 – 0.6 / CIT 222 – 0.3)

Topic 1: Fundamentals of Data Center Design – Identify key concepts and theories in designing a data center for an enterprise infrastructure. / Fundamentals and Design/ CITmn.C5.O1.L2.T1Topic 2: Server Virtualization and Cloud Computing – Identify key concepts and best practices of server virtualization and cloud computing. / Virtualization & the Cloud/ CITmn.C5.O1.L2.T2Topic 3: High Availability, Redundancy, Fail-over and Fail-back – Identify key concepts and best practices in designing a robust and self-healing server infrastructure. / Design Requirements/ CITmn.C5.O1.L2.T3Topic 4: Design Sustainability into your IT Infrastructure – Identify key concepts and theories in designing a sustainable and green infrastructure. / Designing Sustainability/ CITmn.C5.O1.L2.T4Topic 5: Data Center Performance and Metrics – Examine common data center performance issues and several methodologies in monitoring and tracking essential infrastructure metrics. / Performance and Metrics/ CITmn.C5.O1.L2.T5Topic 6_Mastery: Create a data center design based on the previous lesson roadmap. / Mastery/ CITmn.C5.O1.L2.TM

Materials: Cisco Unified Computing System (UCS) (Data Center): A Complete Reference Guide to the

Cisco Data Center Virtualization Server Architecture (Networking Technology) [Paperback] by Silvano Gai, Tommi Salli, Roger Andersson (Cisco Press) - ISBN-10: 1587141930 | ISBN-13: 978-1587141935

IT Infrastructure Architecture: Infrastructure building blocks and concepts [Hardcover] by Siaak Laan - ISBN-10: 1447881281 | ISBN-13: 978-1447881285

The Green and Virtual Data Center by Greg Schulz - ISBN-10: 1420086669 | ISBN-13: 978-1420086669

Data Center Fundamentals [Hardcover] by Mauricio Arregoces and Maurizio Portolani - ISBN-10: 1587050234 | ISBN-13: 978-1587050237

Cloud Computing: Automating the Virtualized Data Center (Networking Technology) [Paperback] by Venkata Josyula, Malcolm Orr, Greg Page (Cisco Press) - ISBN-10: 1587204347 | ISBN-13: 978-1587204340

Data Center Handbook by Hwaiyu Geng - ISBN-10: 0071622926 | ISBN-13: 978-0071622929

Lesson 3: Fundamentals of Networking – Demonstrate extensive knowledge of data transmission concepts, architecture, functions and mechanisms. This competency will address the implementation requirements, their development, and maintenance. Fundamentals of Networking/ CITmn.C5.O1.L3 (CIT 341 – 0.3 /CIT 311 – 0.6/ CIT 250 – 0.6)

Topic 1: Hardware and Software – Examine current trends and development in enterprise infrastructure focusing on both hardware and software for networking design and implementation that are available in the industry. / Hardware and Software/ CITmn.C5.O1.L3.T1Topic 2: Open Systems Interconnection Layers (OSI) - Identify key elements and theories in an open system and the hierarchical model of how different devices, protocols, and applications can interoperate to provide technology services. / OSI Layers/ CITmn.C5.O1.L3.T2Topic 3: Type of Networks (WAN, LAN, MAN) – Examine the different types on network design and implementation and how it impacts overall infrastructure deployment. / Type of Networks/ CITmn.C5.O1.L3.T3Topic 4: Wireless and Mobile Technologies – Identify key elements and best practices in designing and implementing a wireless and mobile services. / Wireless & Mobile/ CITmn.C5.O1.L3.T4Topic 5: Evaluate networking tools and key elements in monitoring and tracking data traffic and information flow. / Networking Tools/ CITmn.C5.O1.L3.T5

Revised 09/05/2012 of 22

Topic 6: Routing and Switching Technologies – Examine basic routing and switching technologies that enables dissemination of information and the path it takes on the network. / Routing and Switching/ CITmn.C5.O1.L3.T6Topic 7: Perimeter Security and Firewalls – Identify key concepts and theories in implementing perimeter security and deploying firewalls. / Security & Firewalls/ CITmn.C5.O1.L3.T7Topic 8: Addressing, Routing, and Protocols – Define basic concepts and theories in Internet protocol addressing and providing end-to-end connectivity between devices. / TCP/IP and Protocols/ CITmn.C5.O1.L3.T8Topic 9: Web Protocols – Examine basic concepts and theories on services and protocols that are key building blocks for web applications. / Web Protocols – HTTP/ CITmn.C5.O1.L3.T9Topic 10: Domain Name Service (DNS and Zone Files) – Examine key elements in a domain name service. / Domain Name Service/ CITmn.C5.O1.L3.T10Topic 11: Technical Writing and Metrics – Identify best practices in presenting infrastructure design elements and reporting on network/traffic metrics. / Technical Writing & Metrics/ CITmn.C5.O1.L3.T11Topic 12_Mastery: Develop a report explaining a preferred network configuration for a small office, including cost, efficiency, speed and security./Mastery/ CITmn.C5.O1.L3.TM

Materials: Interconnection: Bridges, Routers, Switches, and Internetworking Protocols (2nd Edition) by

Radia Perlman - ISBN-10: 0201634481 | ISBN-13: 978-0201634488 Data Communications and Networking by Behrouz A. Forouzan - ISBN-10: 0073376221 |

ISBN-13: 978-0073376226 Business Data Communications and Networking, 11th Edition [Print Replica] [Kindle Edition]

by Jerry Fitzgerald - ASIN: B006QOJDCU Open Systems Interconnection Layers - http://osilayers.org/ Three Undocumented Layers of the OSI Model and Their Impact on Security by Michael

Scheidell, Network Security Corp. - http://www.secnap.com/pdf/support/whitepapers/osi-model-hidden-layers.pdf

A Human Factors Extension to the Seven-Layer OSI Reference Model by Bauer, B., & Patrick, A.S. (2004) - http://www.andrewpatrick.ca/OSI/10layer.html

Lesson 4: Know your way around IT Certifications / Evaluate key concepts and theories in acquiring vendor or non-vendor specific certification and added value. / IT Certifications/ CITmn.C5.O1.L4 (BBA 460 - 0.3)

Topic 1: Industry Demand for Certification – Identify key concepts on the industry demand for crucial professional certifications. / Industry Demand/ CITmn.C5.O1.L4.T1Topic 2: Non-degree vs. Degree Certification – Compare and contrast key elements on a degree versus a non-degree certification. / Degree vs. Non-Degree/ CITmn.C5.O1.L4.T2Topic 3: Top Ten IT Certifications – which one is best for you! – Analyze past and current certification trends and its professional career impact. / Top Ten IT Certification/ CITmn.C5.O1.L4.T3Topic 4: Competency Testing – Identify key element and theories of competency testing and the complementing common standards and performance assessments. / Standards & Performance/ CITmn.C5.O1.L4.T4Topic 5: Vendor-specific Certification (Case Studies) – Compare and contrast specific certifications. / Vendor Specific Certification/ CITmn.C5.O1.L4.T5Topic 6_Mastery: Complete a simulated certification exam by selecting on certification track./Mastery/ CITmn.C5.O1.L4.TM

Materials:

Revised 09/05/2012 of 22

Complete List of IT Certifications (Technical Certs) - http://www.mcmcse.com/othercerts.shtml

Article – The Best 10 IT Certifications: 2012 - http://www.techrepublic.com/blog/10things/the-10-best-it-certifications-2012/3138

List of IT Certifications - http://www.itcertificationmaster.com/list-of-all-it-certifications/ Networking Analysis, Architecture, and Design. James D. McCabe, Morgan Kaufmann, 2007

C8: Examine Business Analysis and Design: / Business Analysis and Design / CITmn.C8

Objective 1: Demonstrate an understanding of information technology and its business processes and strategies. /Business Analysis and Design/CITmn.C8.O1

Lesson 1: Evaluate IT administrative fundamentals. / IT Administrative Fundamentals/ CITmn.C8.O1.L1 (BBA 305W - 0.6 / CIT 341 -0.3 / CIT 311 - 0.6/ CIT 321 – 0.3)

Topic 1: Map a Business Process (BPMN). / Business Process Map/ CITmn.C8.O1.L1.T1Topic 2: Performance Indicators (KPI) and Metrics – Identify basic concepts and theories of performance indicators and metrics and how it improves business processes. / Performance Metrics/ CITmn.C8.O1.L1.T2Topic 3: Return of Investment – Identify key concepts and theories on performing a return of investment analysis. / Return of Investment (ROI)/ CITmn.C8.O1.L1.T3Topic 4: Business Process Improvement and Efficiency – Identify key methodologies and strategies of business process improvement and how it can optimized efficiency. / BP Improvement/ CITmn.C8.O1.L1.T4Topic 5: Essential Administrative Tools and Techniques – Examine common tools and techniques essential to administratively managing procedures and processes. / Tools & Techniques/ CITmn.C8.O1.L1.T5Topic 6: WBS, Workout and Total Quality Management (TQM) – Identify key processes and methods in managing tasks and work flow. / Work Processes/ CITmn.C8.O1.L1.T6Topic 7: Infrastructure Processes – Identify key concepts in managing and tracking infrastructure processes and improvements. / Infrastructure Processes/ CITmn.C8.O1.L1.T7Topic 8: Infrastructure Library (ITIL) – Identify key concepts and theories of ITIL and how is enhances services and processes in information technology. / ITIL (Infrastructure Library)/ CITmn.C8.O1.L1.T8Topic 9: Computer Deployment and Acceptable Use Policy – Identify common standards, policies, and issues involving acceptable-use and common procedures for computer deployment. / Deployment and Use Policy/ CITmn.C8.O1.L1.T9Topic 10_Mastery: Select an information technology process and apply improvements. Develop a paper based on this process improvement plan including the newly designed forms and tools. / Mastery/ CITmn.C8.O1.L1.TM

Materials:

Essential System Administration, Third Edition [Paperback] by Eleen Firsch - ISBN-10: 0596003439 | ISBN-13: 978-0596003432

IT Systems Management (2nd Edition) [Hardcover] by Rich Schies - ISBN-10: 0137025068 | ISBN-13: 978-0137025060

Improving Business Processes (Pocket Mentor) [Paperback] by Harvard Business School Press (2010) - ISBN-10: 142212973X | ISBN-13: 978-1422129739

The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability [Hardcover] by Susan Page - ISBN-10: 0814414788 | ISBN-13: 978-0814414781

Revised 09/05/2012 of 22

The Basics of Process Mapping, 2nd Edition [Paperback] by Robert Damello - ISBN-10: 1563273764 | ISBN-13: 978-1563273766

Key Performance Indicators (KPI): The 75 measures every manager needs to know (Financial Times Series) [Paperback] by Bernard Marr - ISBN-10: 0273750119 | ISBN-13: 978-0273750116

Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance [Paperback] by Harold Kerzner - ISBN-10: 1118026527 | ISBN-13: 978-1118026526

Key Performance Indicators, David Parmenter (Wiley)

Lesson 2: Business Continuity and Disaster Recovery Plans – Identify key concepts and theories of information technology and its application, business continuity, and response to business / BCP and Disaster Recovery/ CITmn.C8.O1.L2 (BBA 465C – 0.9 / CIT 222 – 0.3 / CIT 321 – 0.6)

Topic 1: Business Continuity – Identify key practices and methods in designing and implementing business continuity. / Business Continuity/ CITmn.C8.O1.L2.T1Topic 2: Contingency and Continuity of Operations Planning (COOP) – Examine tools and techniques in planning for business contingency and continuity. / Business Contingency & Continuity / CITmn.C8.O1.L2.T2Topic 3: Managing User Data – Describe common practice in managing simple and complex user profiles and data. / Managing User Data/ CITmn.C8.O1.L2.T3Topic 4: Data Backups and Archiving – Describe different elements of data backups and archiving and its impact on business continuity. / Data Archiving / CITmn.C8.O1.L2.T4Topic 5: Data Synchronization – Examine the basic process of data integration and synchronization. Data Synchronization/ CITmn.C8.O1.L2.T5Topic 6: Disaster Recovery Planning – Examine common methods and practices in designing and implementing a disaster recovery plan. / Disaster Recovery (DR) / CITmn.C8.O1.L2.T6Topic 7_Mastery: Develop a paper on best practices for setting up a BC and DR Plan focusing on a specific organization or IT industry/Mastery/ CITmn.C8.O1.L2.TM

Materials: Preserving Digital Information [Paperback] by Henry Gladney - ISBN-10: 3642072399 | ISBN-

13: 978-3642072390 Study Guide for Business Continuity and Disaster Recovery Planning for IT Professionals by

Susan Snedaker, (Cram101 Textbook Outlines) [Paperback] – ISBN-10: 1614614547 | ISBN-13: 9781597491723

Lesson 3: Identify the fundamentals of business in information technology that formulate business strategy and how it can transform business challenges/ Business Problem Solving/ CITmn.C8.O1.L3 (BBA 305W 0.3 / BBA 460 – 0.6 / CIT 311 - 0.6 / CIT 321 – 0.3)

Topic 1: Apply information technology to solve common business problems. / Common Business Problems/ CITmn.C8.O1.L3.T1Topic 2: Propose and defend an effective solution to a business problem. / Effective Solution/ CITmn.C8.O1.L3.T2Topic 3: Create a database application to solve a business problem. / Database & Problem Solving/ CITmn.C8.O1.L3.T3Topic 4: Develop and use a SharePoint site with collaborators. / Collaboration & SharePoint/ CITmn.C8.O1.L3.T4Topic 5_Mastery: Solve a problem at current place of work using an IT solution and present the solution to faculty mentor.Or,Develop a paper using three business case studies where IT solutions have increased efficiency.Mastery/ CITmn.C8.O1.L3.TM

Revised 09/05/2012 of 22

Materials: The Microguide to Process Modeling in BPMN 2.0, Debevoise, Geneva, Welke (Createspace) Business Intelligence Roadmap: The Complete Project Lifecycle for Decision Support

Applications, Moss and Atre (Addison-Wesley) Foundations of IT Service Management: The ITIL Foundations Course in a Book [Paperback]

by Brady Orand and Julie Villareal - ISBN-10: 1463635346 | ISBN-13: 978-1463635343 IT Systems Management (2nd Edition) [Hardcover] by Rich Schies - ISBN-10: 0137025068 |

ISBN-13: 978-0137025060 Key Performance Indicators, David Parmenter (Wiley) Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring

Project Performance [Paperback] by Harold Kerzner - ISBN-10: 1118026527 | ISBN-13: 978-1118026526

C9: Examine Web-based Systems and Technologies : / Web Technologies /CITmn.C9

Objective 1: Demonstrate knowledge in the fundamentals of web technologies and Internet standards relative to web technology development, i.e., organizational implications. / Web Technology Development /CITmn.C9.O1

Lesson 1: Identify and evaluate key concepts of Web Services and Standards/ CITmn.C9.O1.L1 (CIT 121 - 0.3 / CIT 221 – 0.6 / CIT 361 0.6)

Topic 1: History and Evolution of Web Design – Examine historical overview of the web and complementing web design processes. / History & Evolution/ CITmn.C9.O1.L1.T1Topic 2: Examine key concepts and elements of the Web as a Platform. / Web as a Platform / CITmn.C9.O1.L1.T2Topic 3: Describe and evaluate key concepts of Web Architecture Principles and Techniques. / Principles & Techniques/ CITmn.C9.O1.L1.T3Topic 4: Web 2.0 – Identify key elements of Web 2.0 and how it impacted growth and trends. / Web 2.0/ CITmn.C9.O1.L1.T4Topic 5: The Web and Business Intelligence – Identify key concepts and theories on the web and its application to business intelligence. / Web Business Intelligence/ CITmn.C9.O1.L1.T5Topic 6: Managed and Hosting Services – Examine policies and procedures of a managed web service and how it impacts business strategies. / Hosting Services/ CITmn.C9.O1.L1.T6Topic 7: Browsers and Web Usability – Examine different web browsers and we design usability. / Design Usability/ CITmn.C9.O1.L1.T7Topic 8: Project Management and Web Development - Identify key project management elements in a web design and development. / Web Project Management/ CITmn.C9.O1.L1.T8Topic 9_Mastery: Create a project plan based on a simple simulated web development project applying theories on web application and usability. Mastery/ CITmn.C9.O1.L1.TM

Materials: Web Application Architecture: Principles, Protocols and Practices by Leon Shklar and Rich

Rosen - ISBN-10: 047051860X | ISBN-13: 978-0470518601 Content is Currency: Developing Powerful Content for Web and Mobile [Paperback] by Jon

Wu - ISBN-10: 1857885732 | ISBN-13: 978-1857885736 Convert!: Designing Web Sites to Increase Traffic and Conversion [Paperback] by Ben Hunt -

ISBN-10: 0470616334 | ISBN-13: 978-0470616338 The Ultimate Web Marketing Guide [Paperback] by Michael Miller - ISBN-10: 0789741008 |

ISBN-13: 978-0789741004 W3.org – http://w3.org/standards “The Evolution of Web Design” by Cameron Chapman (Six Revisions) -

http://sixrevisions.com/web_design/the-evolution-of-web-design/

Revised 09/05/2012 of 22

Lesson 2: Analyze key concepts and theories surrounding Web technologies and its major role in marketing, social and economic impact. / Key Concepts & Theories/ CITmn.C9.O1.L2 (CIT 137 0.9 / CIT 222 – 0.3)

Topic 1: E-commerce and Innovation – Discover innovations and influence of e-commerce in information technology. / E-commerce & Innovation/ CITmn.C9.O1.L2.T1Topic 2: Copyright and Trademark – Identify key concepts and theories of copyright and trademark. / Copyright & Trademark/ CITmn.C9.O1.L2.T2Topic 3: Advertising, Digital Signage and Internalization – Discover major elements of the web that impacts global markets and internalization. / Global Marketing/ CITmn.C9.O1.L2.T3Topic 4: Social and Economic Impact, Issues, and Ethics – Identify social and economic brought about by the web revolution. / Issues and Ethics/ CITmn.C9.O1.L2.T4Topic 5: Social Media, Wikis, Blogs and Instant Messaging – Examine the different social media formats and its effect on the dissemination of information. / Social Media/ CITmn.C9.O1.L2.T15Topic 6: Search Engine Optimization – Identify key elements and practice of a search engines and optimizing access to information via the web. / Search Engines/ CITmn.C9.O1.L2.T6Topic 7: Web Analytics, including Google Analytics – Discover the different software applications used to monitor data flow and traffic metrics on the web. / Web Analytics/ CITmn.C9.O1.L2.T7Topic 8_Mastery: Develop a paper contrasting the legal policies and issues on copyright and trademark with a focus on web technologies.Or,Develop a paper illustrating the real-life scenario on the social and economic impact of the web explosion and social media./Mastery/ CITmn.C9.O1.L2.TM

Materials: White Space is Not Your Enemy: A Beginner's Guide to Communicating Visually through

Graphic, Web and Multimedia Design [Paperback] by Kim Golombisky and Rebecca Hagen - ISBN-10: 0240812816 | ISBN-13: 978-0240812816

Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity [Paperback] by Avinash Kaushik – ISBN-10: 0470529393 | ISBN-13: 978-0470529393

The New Rules of Marketing & PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers Directly [Paperback] by David Meerman Scott - ISBN-10: 1118026985 | ISBN-13: 978-1118026984

Marketing in the Age of Google, Revised and Updated: Your Online Strategy IS Your Business Strategy [Paperback] by Vanessa Fox - ISBN-10: 1118231937 | ISBN-13: 978-1118231937

Lesson 3: Describe the basic concepts and theories in creating a static Web Site. / Static Web Sites/ CITmn.C9.O1.L3 (CIT 213 – 1.2/ CIT 137 - 0.6)

Topic 1: Introduction to Web Language (HTML/HTML5/Canvas, XHTML, XML) – Discover the basic design languages for developing a simple web site. /Intro to Web Language/ CITmn.C9.O1.L3.T1Topic 2: Basic Web Design Principles and Powerful Content – Examine basic design principles and procedures in planning or crafting most common web sites. / Basic Design Principles/ CITmn.C9.O1.L3.T2Topic 3: Web Accessibility Standards and Policy – Examine the basics of web accessibility, its purpose, and common standards and policies. / Standards and Policy/ CITmn.C9.O1.L3.T3Topic 4: Presentation Semantics (Using CSS Framework) – Discover the basics of presentation semantics and using a simple CSS framework. / CSS Framework/ CITmn.C9.O1.L3.T4Topic 5: Prototype and Site Storyboard – Discover web site design and development by creating a mock-up or prototype following simple theories. / Site Prototyping/ CITmn.C9.O1.L3.T5Topic 6: Explore Software Tools- open-source or commercial (Photoshop or Gimp) / Open-Source Tools/ CITmn.C9.O1.L3.T6

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Topic 7: Web Design Documentation and Technical Writing – Synthesize the basic of design documentation and web technical writing. / Web Technical Writing/ CITmn.C9.O1.L3.T7Topic 8_Mastery: Create and launch a web site with a purpose. Describe in a report how the site will be used, what would constitute success and how that success will be measured./Mastery/ CITmn.C9.O1.L3.TM

Materials: HTML and CSS: Design and Build Websites [Paperback] by Jon Duckett) - ISBN-

10: 1118008189 | ISBN-13: 978-1118008188 Article: 10 Principles of Effective Web Design by Vitaly Friedman (Smashing Magazine) -

http://uxdesign.smashingmagazine.com/2008/01/31/10-principles-of-effective-web-design/ W3.org - http://www.w3.org/WAI/intro/accessibility.php/ Communicating Design: Developing Web Site Documentation for Design and Planning (2nd

Edition) (Voices That Matter) [Paperback] by Dan M. Brown - ISBN-10: 0321712463 | ISBN-13: 978-0321712462

The Essential Guide to Dreamweaver CS3 with CSS, Ajax, and PHP [Paperback] by David Powers - ISBN-10: 1590598598 | ISBN-13: 978-1590598597

Objective 2: Demonstrate applied knowledge in web technologies and its implementation including application development, support and maintenance, and the variety of application for web-based systems and services/ CITmn.C9.O2

Lesson 1: Describe the basic concepts and theories in creating a dynamic Web Site. / Dynamic Web Sites/CITmn.C9.O2.L1 (CIT 121 - 0.3 / CIT 213 – 1.2 / CIT 222 – 0.3)

Topic 1: Using PhP – Examine the basics of PhP programming tools and techniques and how it can enhance a wed design. / Using PhP/ CITmn.C9.O2.L1.T1Topic 2: Using C# and ASP.NET - Examine the basics of C# programming tools and techniques and how it can enhance a wed design. / C# and ASP.NET/ CITmn.C9.O2.L1.T2Topic 3: Using Ruby on RAILS - Examine the basics of Ruby on Rails programming tools and techniques and how it can enhance a wed design. / Ruby on Rails/ CITmn.C9.O2.L1.T3Topic 4: Dynamic HTML – Identify key concepts and theories in developing a dynamic HTNL web site. / Dynamic HTML/ CITmn.C9.O2.L1.T4Topic 5: Action Scripts and Flash – Examine the basic concepts of action scripts and flash technologies. / Action Scripts & Flash/ CITmn.C9.O2.L1.T5Topic 6: Introduction to JavaScript and Web Design – Explore the common application of JavaScript to a web design and development. / Intro to Javascript/ CITmn.C9.O2.L1.T6Topic 7: Document Object Model – Explore the basics of interacting with objects in a web environment. / Document Object Model (DOM)/ CITmn.C9.O2.L1.T7Topic 8: Codes and Naming Conventions – Identify key concepts and theories in applying programming styles and practices, i.e. codes and naming conventions. / Codes & Conventions/ CITmn.C9.O2.L1.T8Topic 9: Best Practices and Lessons Learned (Case Studies) – Identify key concepts and theories on maintaining and documenting best practices and lessons learned. / Best Practices/ CITmn.C9.O2.L1.T9Topic 10_Mastery: Design and launch a simple web site with a purpose. Describe in a report how the site will be used, what would constitute success and how that success will be measured./Or,Using an existing web site that you have designed, enhance the design by applying one of the programming techniques above.Mastery/ CITmn.C9.O2.L1.TM

Materials: PHP Solutions: Dynamic Web Design Made Easy [Paperback] by David Power - ISBN-

10: 1430232498 | ISBN-13: 978-1430232490 Professional JavaScript for Web Developers [Paperback] by Nicholas C. Zakas - ISBN-

10: 1118026691 | ISBN-13: 978-1118026694

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Modern JavaScript: Develop and Design [Paperback] by Larry Ullman - ISBN-10: 0321812522 | ISBN-13: 978-0321812520

Learning Web Design [Paperback] by Jennifer Niedrest - ISBN-10: 1449319270 | ISBN-13: 978-1449319274

DOM Scripting: Web Design with JavaScript and the Document Object Model [Paperback] by Jeremy Keith and Jeffrey Sambellsv - ISBN-10: 1430233893 | ISBN-13: 978-1430233893

JavaScript Patterns [Paperback] by Stoyan Stefanov - ISBN-10: 0596806752 | ISBN-13: 978-0596806750

DOM Scripting: Web Design with JavaScript and the Document Object Model [Paperback] by Jeremy Keith - ISBN-10: 1590595335 | ISBN-13: 978-1590595336

Agile Web Development with Rails Ruby and David Hansson (Pragmatic Bookshelf)

Lesson 2: Analyze key concepts and theories of Web Service-oriented Computing principles and processes. / Principles & Processes/ CITmn.C9.O2.L2 (CIT 137 - 0.9 / CIT 222 – 0.6 / BBA 370 0.6)

Topic 1: Web Services Basics – Identify key elements of a web service. /Web Services Basics/ CITmn.C9.O2.L2.T1Topic 2: Service-oriented Architecture and Implementation (SOA) – Examine service-oriented architecture and implementation in a web environment. / Service-Oriented Architecture/ CITmn.C9.O2.L2.T2Topic 3: Client-Server Model – Identify key concepts and theories of a client-server environment. Client-Server Model/ CITmn.C9.O2.L2.T3Topic 4: Integration Pattern – Examine basic principles and patterns in integrating applications and business solutions. Integration Pattern/ CITmn.C9.O2.L2.T4Topic 5: Basic XML – Explore tools and techniques of XML. / Basic XML/ CITmn.C9.O2.L2.T5Topic 6: Describe Simple Object Access Protocol (SOAP) - Identify key concepts and theories in using simple object access protocol for web development. / SOAP/ CITmn.C9.O2.L2.T6Topic 7: Describe Representational State Transfer (REST) - Identify key concepts and theories of a representational state transfer software architecture. / REST/ CITmn.C9.O2.L2.T7Topic 8: Create a Web Service using C#. / C# Project/ CITmn.C9.O2.L2.T8Topic 9_Mastery: Develop a paper representing a comprehensive and coherent approach to web service-oriented computing applying theories, best practices, and technologies. Present a minimum of (3) Case Studies in applying theories./Mastery/ CITmn.C9.O2.L2.TM

Materials: Web Services: Principles and Technology [Paperback] 2nd Edition by Machael Papazoglou -

ISBN-10: 0273732161 | ISBN-13: 978-0273732167 Service-Oriented Architecture (SOA): Concepts, Technology, and Design [Hardcover] by

Thomas Erl - ISBN-10: 0131858580 | ISBN-13: 978-0131858589 Understanding Web Services: XML, WSDL, SOAP, and UDDI [Paperback] by Eric Newcomer

- ISBN-10: 0201750813 | ISBN-13: 978-0201750812 RESTful Web Services, Leonard Richardson, Ruby and Hansson, O’Reilly, 2007 Java Web Services, Kalim, O’Reilly, 2009 Service-oriented Computing and Web Software Integration: From Principles to Development

[Paperback] by Chen Yinong and Tsai Wei-Tek - ISBN-10: 0757592392 | ISBN-13: 978-0757592393

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PART II - NAU COURSES MAPPED TO COMPETENCIES

CIT 121 Foundations of Computer Information Technology (3) CIT 311 Analysis, Design, and Modeling of Databases (3) CIT 294 Technology Information Literacy (3) BBA 305W Effective Business Communications (3) CIT 341 Management and Information Technology (3) CIT 361 Fundamentals of Information Technology and Project Management (3)

___________Total Hours: (18)

PART III - TRANSFERABLE CERTIFICATION

The BBA/CIT bachelor’s degree program requires that our student demonstrate significant IT experience and competency by allowing certifications earned within the last five years. The following IT certifications are transferable and are intended as a guideline and do not represent any special vendor endorsement. An extended list will be provided upon registration.

Cisco Certifications CompTIA Certifications CIW Certifications (ISC)2 Certifications Microsoft Certifications Project Management Institute Certifications Oracle/Java Certifications GIAC Certifications IBM Certifications CISSP Security Information Certification Project Management Institute

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PART IV – NAU COMPETENCY GRID

PL COMPUTER INFORMATION TECHNOLOGY (Minor)

Notes: Total Competency Units = (18) Credit Hours

Revised 09/05/2012

Com

pete

ncy

CIT 121

CIT 311

CIT 294

BBA 305W

CIT 341

CIT 361

C1 0.6 1.8 0.3 0.6C2 0.6 1.2 0.6 1.5C3 0.6 0.6 1.8 0.6 1.2C5 0.6 0.6 0.6C8 1.2 0.9 0.3C9 0.6 0.6

CompetencyUNITS

3.0 3.0 3.0 3.0 3.0 3.0

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