the future of digital banking is human - …...’bank of the future’ winners. with design of...
TRANSCRIPT
The Future of Digital Banking is Human
Jim MarousThe Financial Brand
Digital Banking Report
The banking ecosystem is changing
at an increasingly furious pace.
The banking ecosystem is changing at an
increasingly furious pace.
The banking ecosystem is changing
at an increasingly furious pace.Fueled by the power of big data, advanced
analytics and digital technologies.
Creating something much bigger
than a banking evolution.
Impacted by the expectations of a
increasingly demanding client.
Demanding simpler solutions that
make doing business easier.
Using technologies that remove friction
from the business engagement.
Creating an experience with
seamless integration.
Financial technology is changing
at an increasingly furious pace.
@jimmarous
The future banking ecosystem will include
much more than just financial services.
Where partnerships and cooperation
build innovative solutions.
Insight will determine the
’bank of the future’ winners.
With design of solutions playing
an increasingly important role.
Applying big data, the cloud, advanced
analytics and digital technologies.
Where physical presence
reinforces digital delivery.
New forms of business engagement
mirroring consumer trends.
Robotics and AI will partially
define the future of work.
An increasing need
to humanize digital
banking.
Value of leadership, teamwork and
culture grows in importance.
• Cultural shift
• Client centricity
• Data-driven
• Applied analytics
• Contextual engagement
• Design matters
• Humanizing digital
• Expanded ecosystem
Humanizing Digital Banking
