the controlroom company - jam sys - jungmann systemtec… · jungmann systemtechnik | jst develops...

The conTrolroom company

Jungmann SyStemtechnik | �

JST develops and implemenTs conTrolroom soluTions for The surveillance and The managemenT of iT-sysTems, neTworks and all kind of processes.

Thinking of everyThing...

� | Jungmann SyStemtechnik

Overview Of Our ServiceS fOr yOur cOnTrOlrOOm

delivery of innovaTive hard- and sofTware soluTions connecTion wiTh The exisTing sysTem-managemenT-Tools

for reducing reacTion periods (sofTware programming service) drawing up of connecTion diagrams process opTimizaTion (iTil conform) Task orienTed, accuraTe To size room lay-ouT and phoTorealisTic

3d planning delivery of special furniTure securiTy sofTware deTailed esTimaTes regardless of which supplier lay-ouT of individual concepTs for The service and availabiliTy

of our sysTems


FiRStLy:JST knowS the common weak pointS and eLiminateS them conSequentLy

BEFORE aFTER


before The iT conTrolroom is a grown sTrucTure of

differenT hardware sysTems. surveillance of The many evenT-moniTors is geTTing harder and harder

fasT and ergonomic operaTion is crucial, noise and heaT build-up make work for The operaTors noT easier

exTensions and reconsTrucTion measures are ofTen improvised and do noT improve The siTuaTion in The long Term

group accounTs have considerable securiTy gaps

afTer consolidaTion of The moniTors and The use of

inTelligenT large screen Technology offer a beTTer view and organizaTion

reduced heaT and noise developmenT, more securiTy and more space by ouTsourcing all worksTaTion compuTers inTo a separaTe Technology- or server room.

heighT adjusTable desks offer ergonomically correcT worksTaTions. image improving, professional design.

perfecT Teamwork Through mulTiconsoling (connecTion of The worksTaTions noT dependenT on The neTwork)

combinaTion and reorganizaTion of The Teams leads To shorT communicaTion disTances and quick reacTion Times

more securiTy by means of deskTop-securiTy

SecondLy:we can handLe the technicaL concept.So you don’t have to think about technoLogy aLL the time.


24/7 OpERaTOR chaiRSspecial chairs, originally designed for Trucks, offer perfecT comforT and sTabiliTy. 24 monThs guaranTee, even if on duTy 24/7!

OpERaTOR DESk STRaTOS cOmmanD DESkdynamic worksTaTions, providing The possibiliTy To work in a seaTed or a sTanding posiTion, offer ergonomically perfecT condiTions. a professional design enhances The company image. a special consTrucTion of The desks offers perfecT, invisible cable managemenT.conTrolroom


LaRgE ScREEn TEchnOLOgy cOmmanDviEwreduces The amounT of moniTors aT The worksTaTion and Thus enhances overview and Teamwork by means of “one poinT view”. reducTion of reacTion Times by means of an evenT conTrolled alarm wiTh snmp-manager. implemenTaTion of The conTrol sofTware inTo The exisTing sysTem-managemenT.

REmOTE OpERaTing anD kvm OvER ipaccess your conTrolroom compuTers or servers from disTanT locaTions or from your home office (e.g. for emergency services) all The way inTo The bios level. execuTe all acTions jusT as if you were righT There in The server room. ThaT means, even if The compuTer is noT logged in wiTh iTs ip-address or if iT is in The booT mode.

cOmpuTER OuTSOuRcingreduced heaT and noise, more securiTy and more space in The iT-conTrolroom due To ouTsourcing all worksTaTion compuTers inTo a separaTe Technology- or server room. The ouTsourcing is effecTed independenTly of your neTwork. only The keyboard-, video- and mouse signals are enhanced via The exisTing copper- or glass fiber wires. ThaT offers us The ToTal independence of your operaTing sysTem.

cOnSOL-cOnSOLiDaTiOndisplay many compuTers on one moniTor or combine This feaTure wiTh our mulTiconsoling (connecTion of The worksTaTions noT dependenT on The neTwork).These soluTions are compaTible for all sysTems, as They are running regardless of Their operaTing sysTem.

DESkTOp-SEcuRiTy BS7799/ BS 15000finally iT is possible To log in and ouT of The sysTem exTremely fasT wiThouT shuTTing down The applicaTions. The acTive conTenTs of The moniTors remain visible. ThaT way, open-operaTor password/group accounTs are noT necessary anymore.all sessions can be Tracked back To each user. This closes a huge securiTy gap.

serverroom

and ThaT is where we sTarT. Single POinT Of view wiTh jsT large screen soluTions.busy wiTh your daily Tasks, always “down To earTh”, you can quickly loose The view for The whole picTure. The hidden possibiliTies ThaT lie in The Technical resTrucTuring projecTs in The field of conTrolroom archiTecTure are easily missed. leT us Take over. wiTh our many years of experience and know how we can analyze your Tasks and Then develop a made-To-order soluTion ThaT geTs you somewhere, in many ways.


thiRdLy:have you eveR expeRienced thiS?theRe aRe thingS that anyone SeemS to be awaRe oF. except youRSeLF.

FouRthLy:inteRFace moduLeS

to Reduce youR Reaction timeS.

we have the matching adapteRS FoR youR SyStem-management-tooLS,

So youR StaFF wiLL have the impoRtant inFoRmation at the Right time.


Jungmann SyStemtechnik | 10

FiFthLy:eveRything at a gLance. eSpeciaLLy in the Second monitoR LeveL.

11 | Jungmann SyStemtechnik11 | Jungmann SyStemtechnik

you do the math! makE TwO FROm EighT.

we SuppLy you with the technicaL SoLution FoR

conSoLidating youR monitoRS.

Jungmann SyStemtechnik | 1�

1� | Jungmann SyStemtechnik

have you eveR expeRienced thiS?theRe aRe thingS that anyone SeemS to

be awaRe oF. except youRSeLF.


SixthLy:opeRatoR-SecuRity-SoFtwaRe FoR it-SecuRity in youR contRoLRoom. iT is The aim of The operaTor-securiTy-sofTware sc/os To

enable operaTors To log in, To log ouT or To change Their login exTremely fasT. an excepTional feaTure is, ThaT only keyboard and mouse inpuTs are blocked or accepTed. The acTive moniTor conTenTs remain visible aT all Times.

sc/os enables you To comprehend in real Time which ope-raTors has worked on a console (pc) aT whaT Time. sc/os is already prepared for The collecTion ofbiomeTric daTa (fingerprinTs).

norberT wessely, manager iT, fiducia iT ag

SeventhLy:we aLL need a

paRtneR, to accompany uS Step by Step.

JST iS youR paRtneR when it comeS to

it-contRoLRoomS.


phOTOREaLiSTic3D pLanning

pROJEcT mOniTORing

inSTaLLaTiOn accEpTancE

cOnSuLTing TEchnicaLpLanning


eighthLy:mODERn cOnTROLROOmSconcLuded by JST


ninethLy:SETTing a gOOD

EXampLE.SatiSFied cuStomeRS

iS cLeaR evidence FoR it.

as an inTernaTional iT-service provider, T-sysTems globally conducTs compuTer cenTers and The infrasTrucTure.

The gcc is specialized in The surveillance of iT-sysTems. many years of experience in surveillance and conTrol of iT-hard-ware (servers, mainframe sysTems, neTwork componenTs, infrasTrucTure) iT-operaTing sysTems, general and special sofTware, allow T-sysTems a firsT-class 1sT level supporT around The clock, leading To a relief in The iT-organizaTion of The cusTomer.

in The 2nd level, The gcc has a high problem solving raTe. difficulT problems are handed over To The Third level, wiThin The required reacTion Times. The gcc, This way, serves as informaTion Turn Table in The process of Trouble shooTing.

ThE gLOBaL cOnTROL cEnTER (gcc) OF T-SySTEmS EnTERpRiSE SERvicES gmBh SupERviSES aLL cOmpLEX iT-SySTEmS OF OuR cuSTOmERS aS wELL aS OuR cOmpaniES` iT-STRucTuRE.

jsT has successfully supporTed us wiTh building The gcc. ranging from The operaTor chair To The sofTware

for reducing reacTion Times – everyThing from one supplier.

klaus schmid, manager gcc

when every second counTs.

europe’s leading direcT bank ing-diba has engaged jsT To develop a new visualizing- and room concepT for The surveillance of criTical business processes, and To implemenT This concepT. aT firsT, The direcT bank has developed a concepT To quickly recognize and eliminaTe errors in operaTion. The command-conTrol-cenTer of ing-diba works in 24/7 shifT duTy wiTh operaTional analysTs, a sla-manager, a manager in charge of arising problems and a change-manager.

criTical emergencies are displayed by means of a so-called snmp-manager, on a large-screen display wiTh defined layouTs. This Technology saves cosTs by saving space on The large screen moniTor.

all worksTaTion compuTers were insTalled in a special Technology room. This way, ing-diba is able To reduce The noise and The heaT builT-up. noise and heaT produced by The large screen projecTion cubes are absorbed Through The cover of The screen.

wiTh The so-called mulTiconsoling funcTion, enTiTled sTaff can work on The compuTers of co-workers and The large screen moniTor. This access is available wiThouT any loss of performance or qualiTy as The connecTion of The compuTers is independenT of The operaTing sysTem or The neTwork.

BuiLDing a cOmmanD-cOnTROL-cEnTER FOR ing-DiBa


jens mißbachdeparTmenT manager cusTomer service & command conTrol cenTer

Jungmann SyStemtechnik | �0

bayer business services is The inTernaTional compeTence cenTer for iT relaTed services. from The global daTa conTrol cenTer in leverkusen, The company conTrols The iT-infrasTrucTure as well as The neTworks of cusTomers like bayer and lanxess.

in 2005, bayer business services ToTally resTrucTured The conTrol cenTer of The global daTa cenTer in leverkusen. iT was The aim To perfecTly supporT The processes in The service managemenT. jsT Took over The Task of equipping The conTrol cenTer wiTh new Technology, resulTing in an even higher degree of auTomaTion wiThin all work processes.

Equipping a cOnTROL cEnTER FOR ThE gLOBaL DaTa cEnTER OF BayER BuSinESS SERvicES

dr. manfred weinlichhead of conTinuous

operaTion

„Thanks To The supporT of jsT we are able To respond wiTh a beTTer

flexibiliTy and fasTer To errors wiThin our processes for The

incidenT managemenT.”

�1 | Jungmann SyStemtechnik

our Task was To opTimize The processes, To creaTe a fasTer communicaTion and a way To The more efficienT use of resources. The firsT sTep on The way To opTimize The cooperaTion of The Two uniTs was To physically combine The areas of sysTem-, neTwork-, and problem-managemenT in one parT of The conTrol cenTer building. in Two consecuTive projecTs The combinaTion of The Tools was effecTed, and The opTimizaTion of The business processes were examined closely.

Equipping anD OpTimizing ThE EnTERpRiSE-OpERaTiOn-cEnTER (EOc) aT LuFThanSa SySTEmS

Lufthansa Systems

i was Thrilled by The excellenT cooperaTion beTween all The

inTernal and exTernal parTies. every Time i enTer The eoc i see ThaT our

efforT was very useful. This is especially visible Through

The employees, who feel very comforTable in Their new

surroundings. dr. roland eusemann, projecT leader eoc (righT), wiTh

ulrich bauer, conTrol room manager.

�� | Jungmann SyStemtechnik

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www.controlroom-solutions.com

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the controlroom company - jam sys - jungmann systemtec… · jungmann systemtechnik | jst develops...

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