Phase II Study: USA, Canada 7 November 2012

The Business Benefits of Service Virtualization www.servicevirtualization.com #svworks

Background to study Supporting graphs Full study download page Supporting links and resources

Background

This research follows on from a similar study conducted in Europe during July 2012, covering

just over 300 telephone interviews with in-house software development managers from large enterprises with revenues of more than USD1 billion or equivalent in the UK, France and Germany.

This is the first Study of its kind in North America that explores how constraints on software application development and testing are impacting businesses. It was conducted by Coleman Parkes Research during late August and September 2012 and includes feedback from 200 in-house software development executives and managers from large enterprises with revenues of more than US$1 billion in the US and Canada.

Respondents were a variety of Heads of QA / Heads of Development / Heads of Environments / Chief Architects / Senior Solution Architects / Heads of Performance Testing / Heads of Functional Testing/ Major Project Leads / Heads of Automation, and Heads of Tooling and Processes. The vertical sectors included in the survey are; Banking, Insurance, Telecommunications, Travel, Utilities, Retail and Healthcare.

Links and resources

Read the press release

To download study: landing page

Blog: by Shridhar Mittal

Tweet: @ITKO or @svcvirt.

Join the conversation using: #svworks

Join the SV Community at www.servicevirtualization.com

Linked-In: CA Service Virtualization Group

Video Case Study: Best Buy

Book: Service Virtualization – Reality is Overrated

Further resources: Service Virtualization by CA Technologies

Study Contents

Background Challenges Opportunity Benefits Challenges What businesses want from IT Increasing pressure on development teams Software Development Challenges Consequences Opportunity The need for improved development processes Benefits Service virtualization Value to the business

Free download at http://servicevirtualization.com/study

Service Virtualization

Free download at http://servicevirtualization.com/study

Service virtualization (SV) has emerged as a truly viable alternative to traditional methods, enabling software development teams to remove current and well‐documented dependencies (such as limited access to appropriate technology) from the software development process. SV enables those teams responsible to test an application on a virtual infrastructure that has been configured to imitate a real production environment, while giving them the ability to change the variables to prepare for different scenarios. SV is a fundamentally new technique in software development and complements existing technologies and methodologies. It enables those responsible to meet their goals of developing more applications faster, with higher functionality – and often at a reduced cost. Advanced development and testing solutions can resolve the most common challenges in the software delivery lifecycle (SDLC). North America respondents admitted that having this kind of technology would help them increase quality (81%), shorten development cycles (75%) and reduce costs (71%).

Supporting graphs

Number of releases expected to be delivered / managed p.a

Change in number of expected releases 2011 vs 2012

Change in functionality of expected releases 2011 vs 2012

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The impact of development for mobile applications

The impact of constraints on Development and Testing Teams

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Anticipated benefits of a constraint free environment

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Highlights

Highlights – Summary Findings

North American developers are expected to deliver/manage an average of 4.6 releases per year. 53% of companies expect managers to deliver/manage between 4 and 7 releases per year. 47% of North American firms expect that the number of releases they will be participating in this year to increase compared with 2011. Only 9% expect a decrease. 57% of developers in North America expect the functionality of the releases to increase in 2012 compared to functionality in 2011. 56% of developers in North America report that the budget they have available for application development has increased from the levels seen in 2011 and only 7% report a decrease. 47% of companies outsource some part of their development and testing. 43% of companies outsource between 26% and 50% of their development activity. The core impacts of the demand for application availability on mobile devices include the predictions that: “development and testing approaches will need to change” (66%) and “application release cycles will slow down” (63%). On average, a North American development team is typically given 5.4 months to develop, test and deploy a new application. Only 19% of companies in North America expect the time to develop, test and deploy a new application to decrease in 2012 compared to 2011. 37% expect an increase so there is a focus on providing more development time for some companies. One in ten North American firms report at least frequent delays between development and testing due to unavailable applications or systems. A further one third (35%) of firms report delays some of the time. But only 6% report no delays at all. Half of North American companies report that that up to one quarter of planned releases go into production late due to constraints in the application development project cycle. Only 13% say that no applications go into production late.

Highlights – Summary Findings

Constraints in the development process will impact North American firms in many ways but the key impacts will be seen in loss of reputation in the market (96%); loss of customers to competitors (93%); reduced functionality impacts the customer experience (74%) and new customer offerings are late to market (72%). The key impacts on the development and testing teams of the constraints seen in the development cycle include new customer offerings being delivered late (60%); releases going into production with reduced functionality (70%) and additional budget being found for extra heads (76%). Lack of confidence in the new release is also a key issue for 70% of North American organisations. Only 4% of North American firms report that no bugs are found in new application releases once they are in production. 36% of companies say bugs are found at least some of the time. Only 31% of companies report that they have a comprehensive insight into how complex integrated applications could break at least most of the time. 29% of firms say they rarely or never have such insight. 27% of North American companies report that it takes at least a long time to obtain access to or replicate mainframe systems solely for development/test purposes and a further 53% say it takes a reasonable amount of time. If current constraints could be removed, it is predicted that companies would see increased quality (81%); improved time to market (76%) a reduction in development project cycles (75%) and reduced costs (71%). The impact on the business as a result of removing the aforementioned constraints would be; reduced costs (73%), improved customer satisfaction (62%), improved customer satisfaction (62%) and faster time to market (58%).