the bite-size revolution in learning - niit.com · bite-size presentation | © mind gym inc the...

The bite-size

revolution in learning

Sebastian Bailey

President, Mind Gym Inc.

@DrSebBailey

How to make learning stick

Bite-size Presentation | © Mind Gym Inc


The future of learning…2

Little and often with distributed practice delivers

greater personal and business value.

= Pledge = Booster = Mission


With great results3

Positive sustained changes 3-5 months after program.

Prosocial

behaviour

Peer

problems HyperactivityConduct

problems

Emotional

symptoms

+12%

-20%

-13%

-25%-23%

“I have stopped smacking

my son since I came on this

program.”

“My husband said to me,

‘you haven’t shouted all

week,’ I realized it’s because

of what I’ve learnt here.”

“I have found this course

fantastic – my child now

sleeps in his own bed for

the first time in 6 years.”


The bite-size revolution4

The

bite-size

revolution

What

works?

Blocks and

releases to

bite size

Bite-size:

In practice

The bites in

bite-size


Vilfedo Pareto5


Pareto principle6

20%

80%


Pareto principle applied to learning7

20%of results and transfer

The Vital Few20%

of time expended

The Trivial Many

80%of time expended

80%of results and transfer


A day’s worth of value in 90 minutes

Standardized shifts

Knowledge of the

various influencing styles

which can be used in

different situations

0.200.00 0.40 0.60 0.80 1.00 1.20

Understanding of my own

preferred style and it’s

impact on others.

Ability to adopt different

influencing styles to suit others’

styles or differing situations.

Mind Gym 90-minute workout Day long Two day

Bite-size

is best


With added distribution9

9

HighPerformance improvement

Num

be

r o

f p

eo

ple

Source: Donovan & Radosevich, 1999

½σ

Massed

practice

Spaced

practice

Low

Improved

performance


Illustrative value proposal10

Traditional approach Bite-size approach

Program 1 day’s learning

2 x 90 min learning session

1x 30min transfer task

1x 30min booster session

Co

sts

Cost of time of

20 ppt @ $107,410*$8,913 $4,456

Facilitator/ trainer costs $4,000 $5,500

Travel & Expenses $2,000 $500

TOTAL COSTS $14,913 $10,456

Be

ne

fits

Improvement in performance 5% 6%†

Utility value (20 ppt.)** $107,410 $128,892

ROI 620% 1270%

* Bureau of Labor Statistics,

Occupational Employment and Wages,

Management occupations, May 2011 at

241 working days per year.

** Utility is calculated by taking salary x

performance improvement.† ½ of one standard deviation greater

transfer and therefore performance

improvement (Donovan & Radosevich,

1999)


The bottom line… Miniaturization pays11

200%Greater return

on investment

33%Cheaper

+17%Performance

improvement


12

Blocks to bite-size in your organization?


5 reasons why we don’t13

The event

is the hero

Design for

the outlier

The change isn’t

worth the cost

We say that people

are different, but

we treat them all

the same

Longer = Better


Longer = better14

London

New York

4.5 Days

$2,000

7 Hours

$1,000


The event is the hero15

Context

setting

Learning

event

Application

Support


The event is the hero16

Context

setting

Learning

event

Application

Support

>40% <20% >40%


Individual transfer is the hero17


Design for the outlier18

“A meeting moves at the

speed of the slowest

mind in the room. All but

one participant will be

bored, all but one mind

underused.”

Slowpoke

“Wants a collaborative

or facilitative approach to

everything. Every avenue

of conversation is

explored, every concept

generated by the group.”

Dialogue junkie

“All the facts in detail.

You end up with bloated

experiences and

unnecessary content.”

Skeptic

!?!


Getting to the ‘right’ solution

100%

80%

60%

40%

20%

0%

% S

ugge

stin

g th

e ‘righ

t’ so

lution

Control No hint Hint

Source: Gick & Holyoak (1980)

10%

20%

92%

Failure in

opportunity

recognition


Hug the context

Designing for application20

• Simulations

• Role plays

• Case studies

• Problem-based learning

• Action learning sets

• Online forums

• Ruthless pragmatism

Context


Hug the context

Designing for application21

Context

Context

Context

Context

Context

• Consider use of

general principles

• Multiple

illustrations

• Seeking multiple

contexts for application

• Identify similarities

between contexts

• Storytelling

and metaphor


Activate tactics22

Activate

Make the

transfer

problem

explicit

Incorporate

transfer tasks

into the

workflow

Use after

action reviews

Use

management

observations

and

coaching


23

We treat people all the same


Mass customization24


Mass customization of learning25


26

The change isn’t worth the cost


Focus on unmet, unarticulated needs27

‘I’d like something that

fits with the way

I work – I’m busy

enough as it is’.

Participant

‘You can’t take them

out of the field, but

they need

development’.

Business stakeholder

‘I don’t believe we’re

getting the return we

need to satisfy our

stakeholders.’

CHRO / CLO


Before and after the bite-size revolution28

Traditional

• Longer = Better

• Design for the participant outliers

• The event is the hero

• We say that people are different,

but we treat them all the same

Bite size

• Miniaturize & Distribute

• Design for context of application

• Transfer is the hero

• Mass customization


Why the bite size methodology makes learning stick

29

Toolkit for coach

(ideally manager)

increases social

support and

accountability.

Instructor led session with a

strong focus on solving a real

world problem. Shares general

principles (supporting far

transfer) and allows for practice.

Engagement

campaign

that creates

interest, anxiety

and perceived

relevance.

Diagnostic that increases

perceived value to the

individual. Creates

optimal arousal.

Distributed practice (i.e. distributing experiences) increases performance by

17%.

Mission: Application task

built into the participants

workflow. Solves issues of

opportunity recognition and

time to apply.

Pledge: Very specific focus

on transfer, using relapse

prevention techniques, like

implementation intentions,

and social pressure.

Booster: After-action review,

where participants share

stories of success, failure

and learning from transfer

attempts. Increases feeling of

accountability and resilience.Participant toolkit acts as

‘scaffolding’ for the learning.

It primes the right mindset

and prompts transfer.


Driving retail business growth30

% People that strongly agree / agree

Increase in customer

experience score

50 10 15 20 25 30

Success Index Score

(used as a combination

metric to indicate

revenue)

Increase in engagement:

‘there is someone at work

who actively encourages

my development’

Average self and area manager-

rated performance improvement

(reduced to count for self-

enhancement bias)

Improvement in business metrics

4%

29%

7%

9%


Driving retail business growthDriving retail business growth31

Customer service in Global Bank

Santander

53%

52%

51%

50%

49%

48%

FR

S O

ve

rall

Sco

re

FRS Trendline forecast

Customer

FIRST

launches


Join the revolution – Your mission32

1. Seek ways to miniaturize your learning

experiences. In terms of content, what is the vital

few?

2. Create engagement. Tap into the self-interest of

the participants.

3. Use distributed experiences. Spaced practice

delivers much better value than massed practice.

4. Tune the environment to activate participants’ prior

learning.

5. Develop value proposals to win over business

stakeholders.


The bite-size

revolution in learning

Sebastian Bailey

President, Mind Gym Inc.

@DrSebBailey

How to make learning stick


the bite-size revolution in learning - niit.com · bite-size presentation | © mind gym inc the...

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