the assam electricity regulatory commission was established in · 2017-08-11 · 2 the assam...

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The Assam Electricity Regulatory Commission was established in February, 2001 under the Electricity Regulatory Commission Act, 1998 (superseded by the Electricity Act, 2003).

Function of Assam Electricity Regulatory Commission (AERC)under The Electricity Act, 2003

Functions related to Detail of Functions

TariffDetermination

[Under Section(U/S) 62 &

Section 86 of EA 2003]

Determine the Tariff for -a. Supply of electricity by a generating company to a distribution license:b. Transmission of electricity.c. Wheeling of electricity.d. Retail sale of electricity.Regulate electricity purchase and procurement process of distribution licensees including the price at which electricity shall be procured from the generating companies or licensees or from other sources through agreements for purchase of power for distribution and supply withinthe State.

Transmission & Wheeling of Electricity

(U/S 86)

Facilitate intra-State transmission and wheeling of electricity.

Licensing(U/S 14)

Issue licenses -a. To transmit electricity as a transmission license.b. To distribute electricity as a distribution licensee.c. To undertake trading in electricity as an electricity trader.

Promotion of Co-generation

& Generation of Electricity from

Renewable Sources (U/S 86)

a. To promote electricity from renewable sources of energy.

b. To promote electricity from Co-generation.

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Functions related to Detail of FunctionsAdjudication (U/S 86) Disputes between the licensees and generating

companies.Levy of fees & charges

(U/S 86) Levy fee for the purpose of this Act.

Speci ication of Grid Code & Standards of Performance of

licensees

Specify codes and standards with respect to quality, continuity and reliability of service by licenses.

Framing & Enforcement of

Regulations (U/S 181)

a. Guidelines under sub-section 5 of Section 42b. Electricity Supply Code U/S 50 c. Terms & Conditions of determination of Tariff U/S 61d. Levy of fees & Charges from Generation Companies & Licensees U/S 32 (3)e. Any other matter which is speci ied in the Act, to be or may be speci ied.

Advisory function (U/S 86)

To advise the State Govt. on the following matters a. Promotion of competition, ef iciency and economy in activities of the electricity industry.b. Promotion of investment in electricity industry.c. Reorganization and restructuring of electricity industry in the State.d. Matters concerning generation, transmission, distribution and trading of electricity or any other matter referred by the Government.

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Structure of the CommissionAERC is a multi-member Commission and may consist of three members including Chairperson.

The present composition of the Commission is as follows:

Hon’ble Chairperson Shri Naba Kumar Das (IAS, Retd.)

Hon’ble Member Shri Deepak Chakravarty

Hon’ble Member Shri Subhash Chandra Das (IAS, Retd.)

Appellate Tribunal for Electricity, New DelhiThe Appellate Tribunal for Electricity hear appeals against the orders of the adjudicating of icer or the Central and State Commissions under the Electricity Act 2003.

The Appellate Tribunal for Electricity (APTEL) consists of a Chairperson and three other members.

The present composition of APTEL is as follows:

Hon’ble Chairperson Mrs. Justice Ranjana Prakash Desai

Hon’ble Judicial Member Mr. Justice Surendra Kumar

Hon’ble Technical Member Mr. T. Munikrishnaiah

Hon’ble Technical Member Mr. I. J. Kapoor

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How to Lodge a complaint?When you have a grievance regarding your electricity bill or connection, you can take your complaint to the Consumer Grievance Redressal system. You can lodge your complaint at the lowest level and appeal to higher levels if your grievance is not addressed or you are not satisfied.

Make sure you quote the Consumer Name, Consumer Number, Bill Number and Electricity Meter Number clearly in your complaint.

For more details please see AERC Guidelines for Redressal Consumer Grievance

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• When to approach the CGRF: If there is no settlement within the stipulated time in Level 1 and Level 2 of APDCL.

• Number of CGRFs: 8 (Eight)

• Locations: Tezpur, Dibrugarh, Jorhat, Silchar, Rangia, Bongaigaon, Nagaon and Guwahati.

Addresses of CGRFs: Please see next page

When to approach the Electricity Ombudsman (EO): (I) If aggrieved due to non-redressal of grievance by CGRF, APDCL within 30 days or (II) If not satisfied with the decision of the CGRF, APDCL.

A consumer must approach the Electricity Ombudsman (EO) only after first approaching the CGRF of APDCL.

• Present Electricity Ombudsman (EO): Shri Rajib Lochan Duarah, IAS (Retd).

• Address of Electricity Ombudsman (EO): The Electricity Ombudsman, O/o The Assam Electricity Regulatory Commission, ASEB Campus, Sixmile, Guwahati-22, Assam.

For details, please visit: www.aerc.gov.in, Phone: (0361) 2234442

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Consumer Grievance Redressal Forums under APDCLSl. No. Name of CGRF Jurisdiction of

the CGRF Address of the CGRF

1. Consumer Grievance Redressal Forum, Dibrugarh

Dibrugarh and Tinsukia District

Of ice of the General Manager, Dibrugarh Zone, APDCL, Niz Kadamoni, Dibrugarh-786001

2. Consumer Grievance Redressal Forum, Jorhat

Jorhat, Sibsagar and Golaghat District

Of ice of the General Manager, Jorhat Zone, APDCL, Bidyut Bhawan, Na Ali, Jorhat- -785001

3. Consumer Grievance Redressal Forum, Nagaon

Nagaon, Morigaon and Karbi Anglong District

Of ice of the General Manager, Nagaon Zone, APDCL, Sankar Mission Road (near Power House), Nagaon-782001

4. Consumer Grievance Redressal Forum, Tezpur

Sonitpur, Dhemaji and North Lakhimpur District

Of ice of the General Manager, Tezpur Zone, APDCL, Tribeni Chowk, Tezpur-784001

5. Consumer Grievance Redressal Forum, Hill and Barak Valley

Cachar, Karimganj, Hailakandi and North Cachar (Dima Hasao) District

Of ice of the General Manager, Silchar Zone, APDCL, Radhamadhav Road (near Shani Mandir), Bilpar, Silchar-788005

6. Consumer Grievance Redressal Forum, Bongaigaon

Barpeta, Bongaigaon, Kokrajhar, Dhubri, Goalpara & Chirang District

Of ice of the General Manager, Bongaigaon Zone, APDCL, Dolaigaon, P.O.: Bongaigaon (ASEB Complex), PIN-783380

7. Consumer Grievance Redressal Forum, Guwahati

Kamrup (Metro) and Kamrup District

Of ice of the General Manager, Guwahati Zone, APDCL, ASEB Campus, Six Mile, Guwahati-781022

8. Consumer Grievance Redressal Forum, Rangia

Nalbari, Baska and Darrang District

Presently functioning from CGRF, Guwahati

Members of CGRF: Every CGRF consist of a chairperson and 2 members and one member is from a Consumer Association/NGO actively engaged in protecting the interests of electricity consumers.

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Noti ied service standards forConsumers of Electricity

Nature of Service /

Standards

Guaranteed Standards-Maximum time limit for

rendering service

Compensation payable to affected person

1. Fuse-off / Fault Calls:Cities/Towns 4 working hours ` 5/- per consumer for every

hour delay beyond 4 working hours subject to maximum ` 50/- per consumer per day.

Rural Areas 24 hours ` 20/- per consumer per day beyond one day subject to maximum ` 50/- per consumer.

2. Line Breakdowns:Cities/Towns i) Where replacement of

pole is not required: 24 Hrs.

ii) Where replacement of pole is required: 48 Hrs.

` 10/- per consumer per day for delay beyond one day, if the number of aff ected consumers are less than 50, and ` 5/- per consumer per day for aff ected consumers 50 or more subject to maximum ` 50/- per consumer.

` 10/- per consumer per day for delay beyond 48 hours, if the number of aff ected consumers are less than 50, and ` 5/- per consumer per day for aff ected consumers 50 or more subject to maximum ` 50/- per consumer.

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Nature of Service /

Standards


rendering service


Rural Areas i) Where replacement of pole is not required: 24 Hrs.

ii) Where replacement of pole is required: 72 Hrs.

` 5/- per consumer per day for delay beyond one day subject to maximum ` 50/- per consumer.` 5/- per consumer per day for delay beyond three days subject to maximum ` 50/- per consumer.

3. Replacement of failed Distribution Transformer:Cities/Towns

1 day ` 20/- per consumer/day for delay beyond 1 day subject to maximum ` 100/- per consumer.

Rural Areas 5 days ` 10/- per consumer/day for delay beyond 5 days subject to maximum ` 100/- per consumer.

4. Replacement of damaged service line:Require

replacement at consumer’s cost (fault in consumer’s installation)

3 days from the date of deposit of cost of service-wire by the consumer.

` 20/- per day for delay beyond 3 days subject to maximum ` 100/- per consumer.

Require replacement at licensee’s cost (normal wear & tear)

3 days from the date of receipt of complaint.


5. Complaints about metersLT ConsumersTesting, Checking & Calibration for Correctness of Meter

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Nature of Service /

Standards


rendering service


Urban Area 7 days from lodging of complaint


Rural Area 15 days from lodging of complaint.


Defective / Stopped / Burnt Meter ReplacementUrban AreaReplacement

not attributable to consumer

7 days ` 50/- per day for delay beyond speci ied period subject to maximum ` 200/- per consumer.

Where the cost of the

meter is recoverable

from the consumer.

15 days after the receipt of payment.

` 50/- per day for delay beyond speci ied period subject to maximum ` 200/- per consumer.

Where the consumer is required to supply the metering

equipment.

15 days after supply of metering equipment.


Rural AreaReplacement

not attributable to consumer

15 days ` 50/- per day for delay beyond speci ied period subject to maximum ` 200/- per consumer.

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Nature of Service /

Standards


rendering service




from the consumer

30 days after the receipt of payment.


H.T. ConsumersReplacement

of stopped / defective meter or related

equipments

Within 7 days after receipt of complaint provided meter is available with Licensee, otherwise within 3 months in any case.




from the consumer.

Within 15 days after receipt of complaint provided meter is available with Licensee, otherwise within 3 months in any case.


Where the consumer is required to supply

the meter / equipment

30 days after delivery of metering equipment to Licensee’s of ice.


Complaints about consumer’s billsUrban Area 3 days ` 5/- per consumer per day

delay subject to maximum ` 50/-.

Rural Area 7 days ` 5/- per consumer per day delay subject to maximum ` 50/-.

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Issues relating to Disconnection / Reconnection of supplyDisconnection due to non-payment of dues by the Consumer

APDCL to give 15 days notice to pay the dues and if not paid, APDCL may disconnect the consumer’s installation on expiry of the notice period

Reconnection after paymenta) Urban areasb) Rural areas

24 hours48 hours

• The Consumers may view and pay their bills through APDCL website:www. apdcl.gov.in

• Non- payment of bills within due date may attract a late payment surcharge of 1.5% on the due amount.

Type of ServiceTime limits speci ied for

supply of Electricity after the date of receipt of complete

application (No. of Days)

L. T. Connection Urban Rural

i. If extension work is not required and the connection is to be given from the existing network

30 36

ii. If extension of line required 67 74iii. If installation of new transformer

/ enhancement of transformer capacity required

90 107

iv. Agriculture Connection (if extension of LT line or installation / enhancement of transformer capacity required)

a) With approachable road 107b) Without approachable Road 127

Noti ied time frame for release of new LT Connection, Enhancement and reduction of loads

Note: In the above time frames 7 days are stipulated for the time taken by a consumer to make payment after receipt of the demand note. The time limit will automatically increase corresponding to delays in payment beyond 7 days.

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Electricity Saving TipsElectricity prices are rising and utility bills are getting ugly. Fight back with these electricity saving tips, and reduce your electrical bills…..

Make use of sunlight to the extent possible for good lighting of the house 1. during the day time.

To reduce the eff ect of heat during summer, plant trees/ shrubs around 2. the house.

Replace standard bulbs with CFLs/ LEDs. Compact luorescent light and 3. Light Emitting Diode bulbs are more energy-ef icient than regular bulbs, while giving off the same amount of light.

Use the right bulb. Make sure you’re using the appropriate CFL/ LED 4. bulb for your light ixture – they come in various sizes and types for diff erent lighting needs.

Use ceiling fans to cool off for less. Ceiling fans use no more electricity 5. than a standard light bulb. However, be sure to turn fans off when you leave — they are meant to only cool people, not rooms.

Close your exterior doors and windows tightly when the AC is on. Clean 6. your AC’s air ilters at least once a month to keep your system running at peak performance.

Choose energy-ef icient appliances. They don’t just save you money, but 7. they’re good for the environment because they use less energy.

Run your washing machines and dry your clothes at full load.8.

Fridges and freezers operate more ef iciently when they are full but not 9. overloaded.

Unplug unused appliances (TV, computers, etc) or switch them off at the 10. wall. Even standby mode uses energy.

Unplug battery chargers when the batteries are fully charged or the 11. chargers are not in use. Many chargers draw power continuously, even when the device is not plugged into the charger.

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Electrical Safety tipsIt’s essential to ensure that any electrical appliance you purchase is of • good quality/ISI marked.Unplug unused appliances and put away cords safely out of reach of • pets, young children.Do not overload circuits.•

Appliances that generate heat, such as televisions, refrigerators and • computer monitors, should be given several inches of clearance all around for good air circulation and cooling.Always follow appliance instructions carefully and do not attempt • amateur repairs or upgrades. Always have a quali ied electrician perform any electrical work,Replace damaged or frayed cords.•

Do not plant trees where they will grow into power lines.•

Stay away from downed power lines, fallen or sagging electric wires, • especially after storms.Never ly kites near overhead power lines.•

Keep all electrical appliances away from water such as sinks, bathtubs, • pools or overhead vents that may drip.Do not operate any electrical appliance with wet hands or while standing • in water.Never step into a looded basement or other room if water may be in • contact with electrical outlets, appliances or cords.Never attempt to turn off power at the breaker box if you must stand • in water to do so. If you can’t reach your breaker box safely, call your electric utility to shut off power at the meter.If an electrical appliance has been in contact with water, have a professional • check it out before it is used. It may need to be repaired or replaced.Always use three pin plugs– the third pin is meant to prevent electric • shock.Get your electrical installation and earthing tested by licensed electrical • contractor/supervisor at regular intervals.

BE ELECTRICITY SAFE NOT SORRY

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Disclaimer -The Charter of Services for electricity consumers is

subject to revision as per changes in Regulations from

time to time. For more details and latest updates,

please refer to AERC website: www.aerc.gov.in

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the assam electricity regulatory commission was established in · 2017-08-11 · 2 the assam...

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