the art of communication - ieeealexsb

8/22/2019 The Art of Communication - IEEEAlexSB

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THE ART OF

COMMUNICAITON

Mai Hassouna

Training Manager

Hilton Alexandria Green Plaza

April, 2013


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By the end of the session you will

be able to: Understand what communication is in its simplest term

List the different methods of communication

Understand your personal preference when it comes tocommunication method/style

Know how to choose the appropriate method of

communication in different situations

Understand the barriers of communication


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What is Communication?


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Communication is transmitting a message

from one person to another.

Words, words


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Two way process, in which one person

transmits a message to a receiver who

responds with feedback.

Effective Communication


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Effective Communication

Feedback Loop


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What are the barriers to

effective communication?


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Different methods of

communication


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Decide what to say

Be precise

Try to avoid ums and ers

Speak sufficiently loudly, clearly and nottoo fast

Break your message in short chunks

To communicate effectively in

speech we should


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Before the talk, plan what to say:

Plan an introduction

Try to give the talk a structure

Plan how you will involve the audience

Write down a few notes

Consider how you can motivate the people

Speaking to a group of people


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During the talk:

Stay calm

Have a relaxed but upright posture

If you get stuck, calmly check over the notes

Do not bluff if you do not have an answer to a question

Encourage people to ask questions

Ensure everyone can hear you

Speaking to a group of people


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Thinking about the message

Giving the other person feedback

Comparing what is being said with the way it is being said

When we listen we do several things

at the same time


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Writing!/Texting


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Be specific in what you want to say

Use Bullet Points for seperating messages

Read it from the perspective of others Avoid long sentences


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Body Language


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Three elements of

communication

7%

Words

55%

Looks &

Actions

38%

our

tone


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LEARNING STYLES


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How do people learn?


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What is my learning style?


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Allow them to take notes

Have contrasting colors or highlight text

Use visual aides (videos, flipcharts)

Show them how a task is done


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Audio


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Repetition

Role plays

Detailed steps

Recorded or taped instruction

Instruct them how a task is done


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Play dough


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Allow to perform task as you speak

Practicing Group discussions

Using word association


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QUESTIONS?


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THANK YOU

:)

the art of communication - ieeealexsb

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