the aid for official channels in austria
DESCRIPTION
HELP.gv.at An Easy Way To Deal With Administrative ProceduresTRANSCRIPT
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The aid for official channels in Austria
HELP.gv.at
An Easy Way To Deal With Administrative Procedures
The aid for official channels in Austria
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The aid for official channels in Austria
Citizens Different languages
about 140 Life situations
Categories
Search
News in and around HELP
Newsletter-Order
Questions & Suggestions
Young people
Over 50s
temporary Services eg. Elections
Legal innovations
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The aid for official channels in Austria
HELP.gv.at� Information� Communication
� Transaction
� Online Procedures
� HELP Partnership
� Online Procedures
� Content Syndication
� Online Booking
� Future Prospects
� Statistics: Figures of Success
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The aid for official channels in Austria
� Information (1)One stop principleabout 140 life situationsofficial proceduresfees and deadlinesformsuseful tips and tricks
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The aid for official channels in AustriaLife Situations
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The aid for official channels in Austria
� Information (2)
� Legal Innovations� Glossary (legal terms from A-Z)
Directory of Austrian authorities (addresses, phone-numbers,…)
� SCOTTY (The nationalwide route planner for ever austrian public means of transport by Austrian Federal Railways)
� Search/Advanced search� News, Newsletter and RSS-Feed
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The aid for official channels in AustriaBegutachtungsverfahren
Regierungsvorlagen
Nationalratsbeschlüsse
Bundesgesetzblätter
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The aid for official channels in Austria
Glossary (legal terms from A-Z)
Back
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The aid for official channels in Austria
Directory of Austrian Authorities
Back
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The aid for official channels in Austria
�Directory Service – Authority „Google“
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The aid for official channels in Austria
Route planner for ever austrian public means of transport
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The aid for official channels in AustriaIssues/Life Situations due to user’s profile
Information ServiceNews
Forms/Online forms due to user’s region
Reminder
Authorities due to user’s region
Electronic Delivery Service
E-Tresor
Forum
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The aid for official channels in Austria
arbeitnehmerveranlagungSearch
“Ajax”
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The aid for official channels in Austria
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The aid for official channels in Austria
Business Plattform
www.usp.gv.at
Since 01.01.2010
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The aid for official channels in Austria
HELP.gv.at� Information
� Communication� Transaction
� Online Procedures
� HELP Partnership
� Online Procedures
� Content Syndication
� Online Booking
� Future Prospects
� Statistics: Figures of Success
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The aid for official channels in Austria
� Communication
Forum „Questions and Suggestions“about 1.000 requests/monthquestions answered by the editorial team of HELP or experts
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The aid for official channels in Austria
HELP.gv.at� Information
� Communication
� Transaction� Online Procedures
� HELP Partnership
� Online Procedures
� Content Syndication
� Online Booking
� Future Prospects
� Statistics: Figures of Success
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The aid for official channels in Austria
� TransactionAdministrative procedures online
� >1.000 forms (Business: 440)� download or� online
� > 350 online administrative procedures(Business: 60)
� > 1.000 partner authorities
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The aid for official channels in Austria
more than 1.000 forms
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The aid for official channels in Austria
� Online-Procedure
Information
Select form
Transaction
E-Signatur
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The aid for official channels in Austria
Payment/MOA
„E-Banking“ with epsOnline MOAs
Form
Style guide
New Procedure with electronic
delivery
Forms
buergerkarte.at
� Online -Procedure
www.meinbrief.at
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The aid for official channels in Austria
� Example for One stop Online Procedure with mobile Signature:
� “Certificate of Residency”
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The aid for official channels in Austria
https://formulare-test.zmr.register.gv.at/formserveresoa/
https://formulare.zmr.register.gv.at/
Start prodecure/form
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The aid for official channels in Austria
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The aid for official channels in Austria
Mobile Signature
Choice of signature SW
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The aid for official channels in Austria
LOGIN
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The aid for official channels in Austria
Input of Mobile Number
and
Signature Password
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The aid for official channels in Austria
Firstname, Surname and Birthdate prefilled
by readout personal linked data
Choice of Intention purpose
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The aid for official channels in Austria
Signing
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The aid for official channels in Austria
Input of Mobile Number
and
Signature Password
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The aid for official channels in Austria
Mobile TAN is sent as SMS to Mobile phone
(5 min valid)
fz8jkgInput of Mobile TAN
Ihre TAN (5min gültig lautet: fz8jkg
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The aid for official channels in Austria
Start Payment
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The aid for official channels in Austria
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The aid for official channels in Austria
Payment valid
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The aid for official channels in Austria
Open PDF-file and/or
pick up document at electronic P.O.Box
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The aid for official channels in Austria
Certificate of Residencyas PDF -file
with Electronic Authotity‘s Signature
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The aid for official channels in Austria
Login to P.O.Box
E-Mail with Informs about delivery
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The aid for official channels in Austria
Login with mobile signature
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The aid for official channels in Austria
Mobile TAN is sent as SMS to Mobile phone
(5 min valid)
fz8jkgInput of Mobile TAN
Ihre TAN (5min gültig lautet: fz8jkg
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The aid for official channels in Austria
Open Document
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The aid for official channels in Austria
Open document as xlm or PDF-file
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The aid for official channels in Austria
Meldebestätigung als PDF
mit Amtssignatur
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The aid for official channels in Austria
Save Document or send it to E-Tresor (electronice safe)
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The aid for official channels in Austria
� Online-forms HELP.gv.at-package
� myHELP.gv.at
� FinanzOnline
� Electronic P.O.Box
� E-Tresor
� Social insurance
� Certificate of Residency� Sign pdf-Documents
Coming soon:� LOGIN USP www.usp.gv.at
� Procedures with Mobile Signature
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The aid for official channels in Austria
HELP.gv.at� Information
� Communication
� Transaction
� Online Procedures
� HELP Partnership� Online Procedures
� Content Syndication
� Online Booking
� Future Prospects
� Statistics: Figures of Success
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The aid for official channels in Austria
� HELP-Partnership
Provides authorities of municipalities the following opportunities:
� Administrative procedures online for HELP-Partners� Authority data update by HELP-Partners� HELP Content Syndication� Online Booking System
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The aid for official channels in Austria
HELP.gv.at� Information
� Communication
� Transaction
� Online Procedures
� HELP Partnership� Online Procedures
� Content Syndication
� Online Booking
� Future Prospects
� Statistics: Figures of Success
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The aid for official channels in Austria
� Administrative procedures online for HELP-Partners
Basis package of 25 nationwide valid online-forms, e.g.� Birth Certificate – issue� Trade – Registration-/Notice of Departure-/Notice of
Change� Marriage Certificate – issue� Election Card – Request for issue
free use by partner authorities
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The aid for official channels in Austria
HELP.gv.at� Information
� Communication
� Transaction
� Online Procedures
� HELP Partnership� Online Procedures
� Content Syndication
� Online Booking
� Future Prospects
� Statistics: Figures of Success
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The aid for official channels in Austria
Content Syndication I
since September 2007 for all Authorities free of chargeUntil now: 11 life situations are available on HELP one on USP.gv.at:
Driving LicenceBirthMarriageMotor VehiclesIdentity CardPassportEnd of LifeRemovalAssociationsTradeElectionsTrade/Commerce Procedures
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The aid for official channels in Austria
� Content Syndication II
simple and quick integration in Partner-Website“Look and Feel” of Partner Website remaincurrent maintenance and quality assurance by HELPup to date on a daily basis
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The aid for official channels in Austria
Marriage
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The aid for official channels in AustriaMarriage
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The aid for official channels in Austria
� Status
� Currently over 700 municipalities have integrated HELP-Contents
via Content Syndicationinto their Websites
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The aid for official channels in Austria
HELP.gv.at� Information
� Communication
� Transaction
� Online Procedures
� HELP Partnership
� Online Procedures
� Content Syndication
� Online Booking
� Future Prospects
� Statistics: Figures of Success
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The aid for official channels in Austria
�HELP Partnership� Online -Booking -System
�In order to make an appointment with an authority
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The aid for official channels in Austria
� Step 2: Choose your appointment
In order to make an appointment with an authority
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The aid for official channels in Austria
HELP.gv.at� Information
� Communication
� Transaction
� Online Procedures
� HELP Partnership
� Online Procedures
� Content Syndication
� Online Booking
� Future Prospects
� Statistics: Figures of Success
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The aid for official channels in Austria•HELP dynamic
� HELP consists currently of static HTML-Pages
� Switch on portal technology via so called “Portlets“ into an dynamic Platform
� Important in order to provide personalized services (current MyHelp.gv.at)
� Advanced use of shared services, based on the same portal technology (USP; Health Platform) Realization Q1 2011
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The aid for official channels in Austria
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The aid for official channels in Austria
�HELP.gv.at� Mobile Client
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The aid for official channels in Austria
HELPmobile exits
Scheduled 2011 : Mobile Client for Android and iPhoneFeatures:
� Authority Finder� Online Porcedure with Mobile Signatur durchführbar� Selected information of HELP.gv .at
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The aid for official channels in Austria
HELP.gv.at� Information
� Communication
� Transaction
� Online Procedures
� HELP Partnership
� Online Procedures
� Content Syndication
� Online Booking
� Future Prospects
� Statistics: Figures of Success
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The aid for official channels in Austria
2008: Ø over 2,6 Bil./Month
2009: Ø over 2,9 Bil./ Month
� Statistics: Page Impressions
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The aid for official channels in Austria
2008: Ø over 387.000/Month
2009: Ø über 457.000/Month
� Statistics : Visits
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The aid for official channels in Austria
� Top 10 – Topic (2009)1. Birth
2. Driving Licences
3. Passport
4. Motor Vehicles
5. Residence and Visa
6. Taxes
7. Inheriting
8. Marriage
9. Tax Declaration
10. Pension
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The aid for official channels in Austria
HELP Life situations on top at
� Birth
� Tax Declaration
� Passport
� Driving Licence
� Residence and Visa
� Marriage
� Inheriting
� Motor Vehicles
� Pension
� Care precaution
� Government Aid
� Identity Card
� Citizenship
� Divorce
� etc.