The 5 Biggest Mistakes on the Sales Floor 1. Dont Argue with your Customers. 2. Dont show your customer a Product before they have been greeted and qualified. 1. Dont Argue with your Customers. 2. Dont show your customer a Product before they have been greeted and qualified. 3. Dont give too much product Information. 1. Dont Argue with your Customers. 2. Dont show your customer a Product before they have been greeted and qualified. 3. Dont give too much product Information. 4. Dont take the bait! 1. Dont Argue with your Customers. 2. Dont show your customer a Product before they have been greeted and qualified. 3. Dont give too much product Information. 4. Dont take the bait! 5. Ask for the sale! 6 Things you must do for every Customer 1. Shake hands and Exchange names 1. Shake hands and Exchange names. 2. Get permission to qualify 1. Shake hands and Exchange names. 2. Get permission to qualify. 3. Show 3 options 1. Shake hands and Exchange names. 2. Get permission to qualify. 3. Show 3 options. 4. Get feedback 1. Shake hands and Exchange names. 2. Get permission to qualify. 3. Show three options. 4. Get feedback. 5. Get it on paper 1. Shake hands and Exchange names 2. Get permission to qualify 3. Show three options. 4. Get feedback. 5. Get it on paper. 6. Offer financing options. The next time a customer leaves your store without buying, ask yourself if you can check off all six, and if the one you missed might have made a difference.