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Caroline BarkerAvila University

Brice BaumgardnerHannibal-LaGrange University

Sarah BrightJefferson College

Amanda BrownMDHE

Cindy ButlerLifetime Member

Ginny D’AngeloCommerce Bank

Becky DavisGreat Lakes Servicing

Jamie DavisColumbia College

Tom DreyerPNC Bank

Sara EdwardsInceptia

Kelly FlemingBarnes Jewish College of

Nursing

Jennifer HaynesMoberly Area Community

College

Kim HoweMDHE

Matthew KearneyUniversity of Missouri-Columbia

Pamela KingNelnet

Katie LewisCommerce Bank

Jessie McCoyCommerce Bank

Julie MeyerMDHE

Jay RhodesTexas Guarantee

Will ShaffnerMOHELA

Laura SteinbeckSallie Mae

Karen ThompsonLincoln University

Karen WalkerSoutheast Missouri State

University

Ellen WilliamsMoberly Area Community

College

Beth ZacharyDiscover Student Loans

THANK YOU FOR JOINING US! We are happy to serve up a wonderful conference for you this spring! Our chefs have been busy concocting an array of sessions that will please any palate. This year the Federal Department of Education will deliver their specialties, which will hopefully satisfy your hunger. There is also a special focus on safety, which will give

you real world knowledge to bring back to your campus.

Thank you again for giving us the opportunity to cook this conference for you! We hope you find it both enlightening and fun. If you have any suggestions on sessions or how

we can improve the conference please fill out and return the survey provided to you.

Lastly, MASFAP is always looking for new volunteers to add to our conference recipe. If you are interested in volunteering on the program committee contact Vice President, Dena Norris.

SOUS-CHEFS DE CUISINE (PROGRAM COMMITTEE)

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PresidentBrice Baumgardner

Hannibal-LaGrange University

President-ElectJanice Barnes

Saint Louis University

Past PresidentDaniel Holt

William Jewell College

Vice PresidentDena Norris

Metropolitan Community College

TreasurerFrank Tucci

Saint Louis University

Treasurer-ElectAmy Hager

Moberly Area Community College

SecretaryGena Boling

Missouri University ofScience and Technology

DelegateMelissa Findley

Commerce Bank

DelegateKaren Koenig-GriffenEast Central College

DelegateKaren Walker

Southeast Missouri State University

DelegateVicki Mattocks

Missouri State University

ArchivesChelsey Clark

Missouri State University

AwardsJennifer Haynes

Moberly Area Community College

AssociateMember Concerns

Will ShaffnerMOHELA

Corporate SupportGinny D’AngeloCommerce Bank

Ex-OfficioLeroy Wade

MDHE

Early Awareness Co-ChairsJulie Meyer

MDHE&

Daniel DickSaint Louis University

LegislativeKerry Hallahan

Concordia Seminary

MembershipKristen Gibbs

Central Methodist University

NewcomerCrystal BruntzAvila University

ResearchJody Schwartz

Bryan University

Site Kelly Fleming

Barnes Jewish College of Nursing

Technology Co-ChairsColleen Brown

Columbia College&

Linda LoydColumbia College

Professional DevelopmentCassandra Hicks

Southeast Missouri State University

CHEF DE CUISINE(MASFAP EXECUTIVE BOARD)

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ENTREMETIER (EXHIBITORS)

DÉCORATEUR (GENERAL SUPPORT)

A HUGE Thank You for those who have provided General Support to our Organization!Commerce Bank • MOHELA

ABOYEUR (ADVERTISERS)

American Student Assistance – SALTArbonne International

(Thursday Only)Blue Mound Soap Company

Charter One BankCommerce Bank

Credit World ServicesDiscover Student Loans

Dove ChocolateGreat Lakes Education Loan Services

iHELP Private Student LoanInceptiaMDHE

MOHELANELNET

Pampered ChefPNC Education Lending

Purse 31Wells Fargo

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CHARITY • COLLEGE BOUND ST. LOUISFor the Spring Conference, MASFAP will be supporting College Bound St. Louis.

Young people need resources to thrive. They need opportunity, counseling, classes, and encouragement not only during the school day but also when the school day ends, over weekends and summers. That is what College Bound provides. Fewer than nine percent of low-income currently graduate from college – compared to about 75 percent of students from high-income families.

College Bound was founded in 2006 by Lisa Orden Zarin to provide services to low-income students from their freshman year in high school through college completion. Services include critical programs such as tutoring and test preparation assistance, counseling and advice about college application processes, assistance with the FAFSA, and personal support and also help and encouragement by providing dorm room supplies, regular care packages, and more to students after they are enrolled in college. These comprehensive services help students not only prepare for and access college but also successfully complete a postsecondary credential. In six years College Bound has achieved postsecondary completion rates for its students at rates comparable to higher-income students. College Bound currently serves more than 1,500 students from 39 St. Louis area high schools.

There will be a “LIVE” Auction on Wednesday evening. You can participate by bringing cash or check to make purchases at the auction OR please bring an item for the auction. Remember, the item does not necessarily have to be a product, but services like baking cookies or hosting an ice cream social are also great ideas! If you are interested in donating, please bring your item/service to the registration desk on Wednesday. If you are not planning on attending the conference and still want to participate in a great cause, contact Becky Davis or Sara Edwards for more information.

“Just one adult with a college degree can end the cycle of generational poverty in a family line forever.”

—College Bound

WEDNESDAY • M

ARCH 13FRIDAY • M

ARCH 15THURSDAY • M

ARCH 14

12:00 P

M1:00P

M2:15P

M3:45P

M5:45P

M7:30A

M8:30A

M9:45A

M10:15A

M11:45A

M1:15P

M2:30P

M3:00P

M4:30P

M6:00P

M7:00P

M7:00 A

M8:00A

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Lookou

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How

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Office Safety

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Wed

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– Lobster B

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hicken Penne Pasta. Tea and bottled w

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Thursd

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– Ice cream break, assorted ice cream

bars, popsicles, root beer floats, bottled w

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MASFAP SPRING CONFERENCE • 2013

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WEDNESDAY, MARCH 13, 20138:00 AM – 1:00 PM

SeachaseBoard Meeting

9:00 AM – 12:00 PM Granada A/BVendor Set up

12:00 PM – 5:00 PM Granada Foyer and

Granada A/BRegistration/Vendor Area Open

1:00 PM – 2:00 PM Valencia

Newcomer Session/Tour

1:00 PM – 2:00 PMUser Groups

Powerfaids • Granada C, Facilitator: Michelle PaulDatatel • Escollo, Facilitator: Colleen BrownBanner • Lookout, Facilitator: Janice BarnesEd Express • Malaga, Facilitator: Kristen GibbsOther • Cinema, Facilitator: Carla Boren and Scott Young

2:15 PM – 3:30 PMGranada C

Opening Session:The Newest Recipes from the

State of Missouri

Higher education continues to garner considerable attention from state policy makers. Attend this session to hear the latest news from Jefferson City. Leroy Wade will discuss current higher education legislation, the state budget outlook for FY 2014, and Missouri’s higher education issues and initiatives, including those impacting state aid programs. You won’t want to miss this session!

Presenter: Leroy Wade, Acting Deputy Commissioner, MDHE

Leroy Wade is the Acting Deputy Commissioner for the Missouri Department of Higher Education (MDHE) and the Assistant Commissioner for Financial Assistance, Outreach, & Proprietary Certification, where he has served since 1986. Leroy has also served on the New Bloomfield public school board since 1999, rounding out his experience in education administration. He has a B.A. in Political Science from Westminster University and an M.P.A. from the University of Missouri-Columbia.

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3:45 PM – 5:00 PM Granada C

Breakout Session:R2T4, the Basic Recipe

As long as students withdraw from programs there will be a need for completing the Return of Title IV Funds calculation. This session will explain the recipe (regulations) behind the R2T4 calculation and take us through the chef’s version of the basic calculation. Presentation handouts are available on the MASFAP conference website. Presenter: David Bartlett, Training Officer, U.S. Department of Education

3:45 PM – 5:00 PM Escollo

Breakout Session:The Five Dysfunctions of a Team

Skit

The workshop provides skill building for improving the interaction of individuals who must work together on teams, committees, etc. The workshop is based on the book written by Patrick Lencioni entitled ‘The Five Dysfunctions of a Team’.

The purpose of this workshop is to create an awareness of the behaviors inherent in dysfunctional team dynamics. Participants will be provided an opportunity to observe the five dysfunctions of the workshop team; absence of trust; fear of conflict; lack of commitment; avoidance of accountability; inattention to results. Some may identify dysfunctional behavior within their work teams and within themselves. The activities embedded in the workshop will facilitate a move toward understanding how dysfunctional behavior can hinder creativity, growth, and productivity within teams and organizations.

Presenter: CourtneyJo Sandidge, Assistant Director, University of Missouri-Columbia

3:45 PM – 5:00 PM Lookout

Breakout Session:Active Shooter

Presented by the Missouri State Highway Patrol, they will discuss strategies and actions individuals can take if an armed intruder enters your work place.

Presenter: Sergeant Paul Reinsch, Public Information/Education Officer, Missouri State Highway Patrol

3:45 PM – 5:00 PM Malaga

Breakout Session:Consortium Agreements

This session will address the benefits/issues between school to school and individual consortium agreements, including reporting through the clearinghouse, refusing to participate and semester deadlines. We will also discuss best practices. Presenter: Cassandra Hicks, Financial Aid Coordinator, Southeast Missouri State University

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5:45 PM Granada A/B

Dinner and Auction

Dinner salad w/ Ranch and French dressings. Chicken Picatta, seasonal vegetables, chef’s choice starch, warm rolls, coffee, iced tea. Crème Brulee for dessert

Tonight’s auction will benefit College Bound. See page 4 for more details.

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THURSDAY, MARCH 14, 20137:30 AM – 8:15 AM

Granada A/B Breakfast/Committee Meetings

The Business Buffet, Fruits and Berries, Yogurt, Assorted Cold Cereal, Scrambled Eggs, Bacon, Sausage, Breakfast Potatoes, French Toast with Maple Syrup, Milk, Juice, Coffee, Tea

7:30 AM – 11:30 AM Granada Foyer

Registration Open

7:30 AM – 4:30 PM Granada A/B

Vender Area Open

8:30 AM – 9:45 AM Granada C

General Session: Skills to Get Sane When Work Gets Crazy

Chaos is the new operating principle in the university financial aid workplace. The government, financial institutions, parents and a host of other “contributors” are constantly in flux when students arrive for financial advice and solutions. This keynote address will provide the attendee with (1) strategies to emotionally put a ease a distraught student or parents, (2) the right words for giving bad news, (3) the practice of creativity when inventing options for impossible situations and (4) the ability to move past the victimization of the moment to the promise of the future.

Presenter: Carl LeMon, President of Executive Enrichment, Inc., Springfield, Missouri

Dr. LeMon is the President of Executive Enrichment, Inc. in Springfield, Missouri, a corporate education and consulting firm, assisting organizations to become more productive through effective leadership. The Washington, D.C. office of Society of Human Resource Management has designated Dr. LeMon “one of the ten best presenters in America today” as a result of audience evaluations. National clients who have used Dr. LeMon’s insights and presentation skills are John Deere, Harley Davidson, US House of Representatives, Toyota, and AT&T. Dr. LeMon, a prolific writer, has made regular contributions to SHRM Magazine, Employment Relations Today, and the Opinion Page of USA TODAY. Cal lives in Springfield, Missouri with his wife, Dr. Kathy LeMon, a licensed clinical psychologist, and his two daughters and their families which now include four grandsons.

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9:45 AM – 10:15 AMGranada A/B

Spa Break, Juice, Yogurt, Fruits, Granola Bars Coffee, Tea, Bottled water

10:15 AM – 11:30 AM Valencia

Breakout Session: Foundations of Financial Counseling and Literacy

This session will examine financial management issues facing students during school and the critical post college years. The presentation will outline how to develop a linear financial education program covering financial prudence, budgeting, financial counseling, wellness, and literacy. The combined topics educate participants about the psychology of money.

Presenter: Jeff Turnbull, Coordinator of Student Financial Aid-Financial Counseling, University of Missouri School of Law and College of Veterinary Medicine

10:15 AM – 11:30 AM Escollo

Breakout Session:Who Will Help Me Bake this

Bread?

Hear a discussion of how North Central Missouri College came out alive, even new and improved, after roasting over the slow fire of a federal program review. Although we had to break a lot of eggs, satisfying the review findings united our entire college in the challenge to create and sustain a successful financial aid operation. Come and discover our recipe for gaining institutional support for Title IV compliance.

Presenters: Megan DeWitt, Director of Admissions & Financial Aid, North Central Missouri College

Cindy Butler, Consultant, North Central Missouri College

10:15 AM – 11:30 AM Lookout

Breakout Session:Assertive Skills for Aggressive

Conversations

There are three choices when any interpersonal situation has the potential to spiral into misunderstanding and anger. First, one can choose to be “aggressive” which is a test of wills when there always is a “winner” and a “loser.” Second, passivity is a choice to be the victim hoping the other party will dispense mercy because the passive individual is so pathetic. Then there is the option of choosing to be the assertive adult. This breakout session will provide the attendee with seven skills to guarantee the financial aid professional will be honest and forthright.

Presenter: Carl LeMon, President of Executive Enrichment,Inc., Springfield, Missouri

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10:15 AM – 11:30 AM Granada C

Breakout Session:2013-2014 Verification

2013-2013 Verification has been a piping hot topic, like it is fresh out of the oven and your questions are boiling over. During this session we will talk about the changes for the 2013-2014 and the go through some specific verification situations (which may cause your meringue to fall) and how to resolve them.

Presenter: David Bartlett, Training Officer, U.S. Department of Education

11:45 AM – 1:00 PMGranada A/B

Lunch/Business Meeting

Lobster Bisque Soup and Grilled Chicken Penne Pasta. Tea and bottled water. Apple Strudel with Vanilla Sauce for dessert

1:15 PM – 2:30 PMValencia

Breakout Session:Keep Borrowers from Jumping

from the Frying Pan into the Fire

Default prevention efforts and activities are important for all institutions participating in the Title IV program as well as student loan participants. In this session you will learn why default prevention is important on campus and some ideas for activities, you can improve student loan borrowers’ knowledge of their rights and responsibilities, help them become more financially literate, and retain them so that they can successfully complete their programs of study.

Presenters: Marilyn Landrum, SAA-Default Prevention, Missouri Department of Higher Education

Sarah Schedler, Program Specialist-Default Prevention, Missouri Department of Higher Education

1:15 PM – 2:30 PMEscollo

Breakout Session:Building your Bench

We all know that financial aid is a complex business, and often requires a team of people to administer at most institutions. Making sure you have the right people on your team in the right roles is essential to running a successful operation. This session will provide practical tips and tools for assessing your current team and structure, making a case for resources, training your team, hints on reorganization and ideas for succession planning.

Presenter: Paula Luff, Associate Vice President, DePaul University

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1:15 PM – 2:30 PMLookout

Breakout Session:How Do Your Office Safety

Procedures “Stack Up”

Just like a stack of pancakes, your security plan will have multiple layers. Join this panel to hear how financial aid offices at different institutions can utilize best practices in campus safety within their own office. Panelists will discuss various things they are doing on their respective campuses including: active shooter trainings that were held on campus by local law enforcement; private meetings departments have had with local police; videos that are available and what you may have at hand that can be used to protect yourself.

Presenters: Karen Griffin, Director of Financial Aid, East Central College

Leawna Parker, SFS Compliance and Training Coordinator, Metropolitan Community College

Vicki Mattocks, Director, Office of Student Financial Aid, Missouri State University

Matthew L. Kearney, Assistant Director of Financial Aid, University of Missouri-Columbia

1:15 PM – 2:30 PMGranada C

Breakout Session:Measuring Online Courses/

Programs

This session will be a discussion on how we are dealing with awarding online courses and programs. The panel will share how they handle these students including awarding, verification, and cost of attendance etc.

Presenters: Carla Boren, Director of Student Financial Services, Park University

Sharon Abernathy, Director of Financial Aid, Columbia College

Scott Young, Assistant Director, University of Missouri-Kansas City

2:30 PM – 3:00 PM Granada A/B

Break

Ice cream break, assorted ice cream bars, popsicles, root beer floats, bottled water, iced tea

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3:00 PM – 4:15 PM Valencia

Breakout Session:After You Graduate – A Guide to

Loan Repayment for Financial Aid Administrators

They’ve completed their degree and survived, and now the reality of repaying their student loans is hitting home. How can we help? This session will cover strategies for effective loan repayment counseling. Helping students to understand their options doesn’t have to be overwhelming but it does require planning. Topics include; repayment plans, Public Service Loan Forgiveness, and strategies for successful one-on-one counseling.

Presenter: Jeff Turnbull, Coordinator of Student Financial Aid-Financial Counseling, University of Missouri School of Law and College of Veterinary Medicine

3:00 PM – 4:15 PM Escollo

Breakout Session:The Ingredients for Preventing

CyberTheft

With the increasing reliance on data being shared over the internet comes increased risks of that data being stolen. While there is no way to absolutely protect data from being stolen, being aware of the risks and taking steps to minimize those risks are essential for governments, businesses and individuals alike. This session will discuss the various types of Cybersecurity threats that are out there and ways that we can protect ourselves from them.

Presenter: Robert Powell, Sr. Associate Information Security, Missouri Department of Higher Education

3:00 PM – 4:15 PM Granada C

Breakout Session:Modules and Awarding

Differences

Ever since regulations changed the recipe for modules and R2T4, more and more questions have arisen over how to award in modules. This session will sort out the ingredients for a successfully completed recipe of awarding when the academic program doesn’t fit a normal size baking dish.

Presenter: David Bartlett, Training Officer, U.S. Department of Education

3:00 PM – 4:15 PM Lookout

Breakout Session:Stress and Burnout

Do you feel stressed out most days, especially at work? The office environment makes stress management a critical skill for everyone. Most people are asked to do more work with less time and resources. This tends to lead to increased feelings of stress and eventually burnout. In this session, participants will be introduced to some methods to deal with stress in a positive and productive manner.

Presenter: Frank Tucci, Financial Aid Counselor, Saint Louis University

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4:30 PM – 5:30 PM Peer Groups

Public 4-year • Valencia, Facilitator: Vicki MattocksPrivate/ICUM’s/Theology • Escollo, Facilitator: Brice BaumgardnerCommunity College • Lookout, Facilitator: Karen GiffinProprietary/Private Career • Malaga, Facilitator: Justin DetjenPublic Technical Center • Madrid, Facilitator: Jerry CoxAssociate • Granada C, Facilitator: Melissa Findley

6:00 PM Marbella

Dinner/Service Awards/Regional Update

Dinner salad w/ Ranch and Italian dressings. Petit Filet Mignon, seasonal vegetables, chef’s choice starch, warm rolls, coffee, iced tea. New York Style Cheesecake with Strawberries for dessert

7:00 PM Marbella

Chopped - MASFAP Style

4 Teams, 3 Courses and Only 1 Chance to Win!

The challenge: To create an unforgettable meal with the mystery ingredients in the basket before time runs out (oh, did we mention they will be using an Easy Bake Oven). Our distinguished panel of chefs will critique and judge. One by one each team will face the dreaded chopping block! Join us for an evening of gourmet madness as 4 teams compete. Sign up for a team or get a first row seat to watch the competition!

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FRIDAY, MARCH 15, 20137:00 AM – 8:00 AM

Granada BQuick Start Breakfast

8:00 AM – 9:15 AM Granada C

General Session:IRS Data Retrieval and

Verification

The IRS Data Retrieval tool added benefits and maybe a little confusion as it relates to your responsibilities with the data items on the FAFSA/ISIR you need to verify. Hopefully this session will melt away some of the confusion into a tasty recipe for success.

Rounding out this session we will have a panel discussion on best practices with implementation preparation, tips, pains and successes.

Presenters: David Bartlett, Training Officer, U. S. Department of Education

Brice Baumgardner, Director of Financial Aid, Hannibal-LaGrange University

Tracy Wilson, Manager Student Financial Assistance, Missouri University of Science and Technology

9:15 AM – 10:30 Granada C

General Session:Federal Update

Presenter: Jeff Baker, Director of Policy Liaison and Implementation for Federal Student Aid, U. S. Department of Education

Jeff Baker is the Director of Policy Liaison and Implementation for Federal Student Aid at the US Department of Education. He has served in this capacity since 1994. Prior to his work at ED, Jeff was the Director of Student Financial Aid at San Francisco State University, where he also served as the Assistant and then the Associate Director, starting in 1976. His first job in financial aid was as a Financial Aid Specialist at the University of Wisconsin-Milwaukee. Jeff’s career started in education in 1972 when he worked as a Public School Teacher in the Port Washington, WI district. He holds a B.S. in Management from Northeastern University, an M.S. in Education from the University of Wisconsin and has done post-graduate work in Higher Education Administration at the University of Southern California. Jeff is an active member of NASFAA, including serving as committee chair, trainer and Commission Director. Jeff has been the recipient of NASFAA’s Meritorious Achievement Award, National Leadership Award, and the Regional Leadership Award. He was on the Executive Council for WASFAA (Western) and was President of CASFAA (California). He was awarded the WASFAA Creative Leadership Award; the CASFAA Distinguished Service Award, Presidents Award; and was awarded Lifetime Membership in both associations. He has also received the Distinguished Service Award from the College Board.

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10:30 AM – 12:00 PM Marbella

Brunch and Town Hall Meeting