tempworks enterprise - uk
TRANSCRIPT
Where Software Meets Service
An introduction to
Christopher Hague Managing DirectorRobert Greening Account Executive
Contents
An introduction to TempWorks Software • Our mission statement.• Our evolution.• Suite of servicesEnterprise Service Presentation• Enterprise – for temporary and permanent placements.• HR Centre – for mobile onboarding / pre-screening.• Web Centre –client / candidate / VMS portals.Implementation Delivery Model• Standard implementation Schedule• Implementation Resources• Implementation delivery phases• Support Service Levels
• Q/A
Mission Statement
Through constant innovation and the continual strive for operational excellence; we help our customers
work smarter, faster and grow their businesses.
Our mission is to partner our customers and
provide them with truly world class staffing technology and
client services.
Launched 1997Global HQ Minneapolis
First system built for Manpower
130 Staff450 Clients
First to market with:Mobile Services
Client & Candidate portalsTimeclocks
2011 – rolled out Enterprise
UK office openedFebruary 2015
Thremhall Park Bishops Stortford
England
Our Evolution
Customer Success Stories
Front Office Back Office Total Control
•Perm, Temp booking•Timesheet
management•AWR / Holiday tracking
• Onsite services
• Paperless registration• Document
management• Compliance
management
•Client and candidate portals•VMS / MSP
WebCentre HRCentre
EnterpriseFront &
Mid Office
Time & Attendance
Mobile enabled self-service
Online and Mobile candidate registration and pre-screening service
Recruiter controlled registration
User definable workflows per• Employer• Role• Worksite• Department
Document managementCompliance managementCompletely configurable
Mobile back office portals & VMS
• View assignments• Approve hours• Clock in / out• View Pay history• Message agency• Availability tracker• Document management• Job search and apply
Client Portal
“Customisable Workflows and Brand alignment”
Employee Portal
• Approve hours• View all orders• View employee data• View all invoices• Report Menu• Document management• Time & Attendance• Message agency
Demonstration
Implementation Delivery Model
• Standard implementation Schedule• Implementation Resources• Implementation delivery phases• Support Service Levels
Project kick off call.Scope conducted.
Data & Deliverables uploaded.
Data assessed & approved.Data conversion and script
creation begins. Training scheduled.
Auxiliary products configured.
Training delivered.Refreshed data uploaded.
Parallel data testing.
Final Data Refresh.Data Integrity checks &
Q/A.Auxiliary Products
launched.
Go Live.Introduction to Support.
Transition to Account Manager.
Standard Implementation Schedule
Contract ReceivedDeposit Received
Implementation TimelineDate Description Participants
Week 1 Project scope TW Implementer.Week 2 Project scope analysis TW projects team.Week 3 Database set up and initial configuration.
Conf Call: Hierarchy structure, reporting and permissions, security and process review.
Projects Director / TW Implementer / Project manager.
Week 4 Script writing & data conversion.Conf Call: Custom works review and restrictions.
TW Implementer / project manager.
Week 5 Script writing & Data Conversion.Conf Call: Ancillary modules.
TW Implementer.TW web services team.
Week 6 Web modules configuration, Custom report and integration set up, QA testing of data conversion.
TW implementer.
Week 7 Training TW corporate trainer / client super usersWeek 8 Training
Go LiveTW corporate trainer / client super users
Project manager.
Development Director
Projects Director
Implementation team
Corporate Trainers
Web services team
Development team Report Writers
Project Manager
Implementation Team
Support Service LevelsCode Description Priority Response time (Max) Action
4 Server down Critical 1 hour 24 hour resolution
3 Database or application errors Serious 4 Hours 48 hour resolution
2 Errors that affect usability Non-Critical 24 hours Corrected as deemed reasonable by TW.
1 Errors that are annoyances Minor / informational 24 hours Corrected as deemed reasonable by TW.
24/7 UK Support TimesHours Support location
08:00 to 18:00 UK
18:00 to 08:00 US
THANKYOU!
Telephone:UK/EMEA: +44 (0)1279 [email protected]
Website www.tempworks.co.ukTwitter@TempWorksUK
Facebookwww.facebook.com/tempworksuk
CONTACT INFORMATION
FOLLOW US ONLINE
Christopher HagueManaging [email protected]: 0775 363 5922DD: 01279 874666