technology breakout m leapley
TRANSCRIPT
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Technology Breakout: Scoring customers for more profitable freight
Marie Leapley, Director of Customer Service, Celadon
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Our Customer Service Structure
• Commodity Structure– 6 commodity groups– 3 non-commodity groups
• Career Ladder– Defined Duties– Internship Program– Meaningful Titles– Rigorous on-going Training Program
Assistant ManagerSenior CRA
CRA/FA/UA/CE
Manager
Director
Junior Analyst
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What Is OE2 & Why Do We Score Our Customer Freight?
• Visibility to rates, network needs, and more all at your fingertips
• We want the best freight for our network
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How Do We Score Our Customers?
• Origin Capacity• Destination Capacity• Operating Ratio• Modes of Transit• Customer Scorecard• Utilization Bonus Points!
• Length of Haul• Customer• Geographic• Weekend Pick up/Delivery
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The Results
• YoY rates are up 6%
• Operating Ratio is down 2%
• 60% layover decrease
• 5.6+ million weekly miles
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New Enhancements
• Pre-scoring EDI tenders
• Connectivity between the Load Analyzer program and OE2
• New “trump card” for poor lanes