Technical Operations Committee Update

Jeremy Hansford, Chair

2015/2016 TOC Committee

Chairman : Jeremy Hansford - Ohio

President: Bill Clinton

2nd VP Ex-Officio: Charlie Schaeffer

COMMITTEE MEMBERS

• Kathy Monfreda – Alaska

• Tom Prevo - Nebraska

• Tim Struck - New Mexico

• Bill Guy - Rhode Island

• Jim Gerst - FBI/CJIS

• Greg Meetze – South Carolina

• Walt Neverman- Wisconsin

• Oded Galili- Minnesota

• Jeff Matthews – Alabama

• Jim LeMaire - Nevada

Motion Reviews

Reviewed the past motions and subsequent

actions:

2015 Annual Business Meetings

2015 Fall TOC – Des Moines

2015 Fall BOD – Ft. Worth

2016 Spring TOC – Scottsdale

2016 Spring BOD - Nashville

Technical Strategic Plan

Update

Frank reviewed the Nlets Technical Strategic Plan’s goals and

the progress made thus far.

The committee recommended at the 2016 Fall TOC meeting

that a report card review be done to get into the details of what

is being accomplished, what is not being accomplished and

why.

Prioritizing projects will be an action Nlets staff and TOC will

be discussing next meeting.

System and Network Stats

Director Kurt Anzelmo provided the Committee with 2015 yearly statistics and the

overall performance of the Nlets System and Network through February of 2016.

Uptime is currently on track at 99.978%.

Director Anzelmo presented the annual report of the Nlets CVSS Security Score.

The 2015 CVSS Score is averaged at 4.86 through December.

During the System and Network Update, Nlets staff requested the committee

review current requirements on Nlets cutovers and maintenance window.

Currently, the maintenance window is limited to the 3rd Tuesday of every month.

The previous Board action has affected the staff’s ability to address patching and

maintenance situations in a timely manner.

TOC March 2016 Motion 2

RESOLVE THAT STAFF BE ALLOWED TO PERFORM NON PLANNED MAINTENANCE OUTSIDE THE PLANNED 3RD TUESDAY OF THE MONTH CURRENT WINDOW ON PRODUCTION SYSTEM AS NEEDED TO MAINTAIN SYSTEM STABILITY, AVAILABILITY AND SECURITY. PROVIDE A 4 HOUR NOTIFICATION TO THE NLETS MEMBERSHIP FOR THESE NON-CRITICAL MAINTENANCE SITUATIONS.

MOTION: ODED GALILI, MINNESOTA

SECOND: BILL GUY, RHODE ISLAND

VOTING: PASSED UNANIMOUSLY

APPROVED BY BOD AT SPRING MEETING

TOC March 2016 Motion 3

RESOLVE THAT STAFF STUDY THE OPTIONS OF CHANGING

THE STANDING MAINTENANCE WINDOW TO ALTERNATE

OFF-HOURS DAY OPTIONS AS WELL AS 9-5 M-F OPTIONS AND

PRESENTING THE FINDINGS AT THE FALL TOC MEETING.

MOTION: ODED GALILI, MINNESOTA

SECOND: TOM PREVO, NEBRASKA

VOTING: PASSED UNANIMOUSLY

APPROVED BY BOD AT SPRING MEETING

TOC Topic Overview

•Message and Image Standardization

•NJIN Rewrite

•Communication Methodology

• Trustmark/NIEF Update

•NOVA

• Internal/External Updates

Security Audit Update

Bonnie Locke provided the committee a review of the

potential partner process, the requirements and steps

required to present to the Nlets Board and get approved as

an Nlets Strategic Partner.

TJ Nicholls, Nlets Information Security Analyst, presented

on how current audits are completed for Nlets Strategic

Partners and the processes used to audits of their systems.

System and Network Updates

Kurt Anzelmo

Director of Operations

Overall Performance SystemsSystem uptime performed at optimum on the corporate goal

(99.978%) – 2015• Planned downtime for the year was 55 minutes

Maintenance – Patching and Upgrades

• Unplanned for the year was 62 minutes

March - AZ SQL issue with a cut to COOP

September KY MQ issue at COOP cut back to AZ

System Performance - EnhancementsNJIN components on a new platform, namely Windows Server 2012 R2

Upgrade MQ version 8.X

New blades – consistent both location

System Statistics• System Uptime May – 100%

• Planned Downtime– 0% (0 Mins)

• Unplanned Downtime– 0% (0 Mins)

• System Uptime YTD 2016 - 99.967%

• Messages Processed – 146,291,488

• YTD Messages Processed – 697,747,604

• Top 5 Message Keys In Order – RQ, DQ, IPQ, CR, IQ

• Top 5 Users (In Order by Volume) – TC, IP, TX, CN, CA

• Round Trip Message Response Time – 1.37 seconds YTD

• Common Vulnerability Scoring System – 5.26 YTD

2016

System Statistics

System Statistics

Overall Performance Network

Network Uptime performed at optimum on the

corporate goal (99.99%) - 2015

• Collapsed AZ and KY tunnels reducing complexity

• Increased sites to full T-1 - still under utilized • Image size testing - in progress

• Improved 4G wireless connect times

• Increased Internet port speeds • Cox 500Mbps – AT&T 500Mbps

• Removed CenturyLink

Network Statistics Host Uptime May – 100%

oPlanned Downtime– 0%

oUnplanned Downtime– 0%

User Uptime March– 99.999%

oPlanned Downtime– 0%

oUnplanned Downtime– .001%

• Network Uptime YTD 2016 - 100%

MPLS Average User Line Utilization – 1.89%

MPLS Average Host Line Utilization – 6.03%

Network Response Time – 69.75ms

Wireless Availability – 100% (51 of 51 sites)

2016

CVSS - Overview• Common Vulnerability Scoring System

• Open industry standard for assessing the severity of computer system security vulnerabilities

• Determine urgency and priorities

• Establish a measure of how much concern a vulnerability warrants, compared to other vulnerabilities, so efforts can be prioritized

• More info http://www.first.org/cvss/cvss-guide.html

Security Vulnerability Assessment

ANNUAL REPORT/UPDATE OF THE NLETS CVSS

SECURITY SCORE

Common Vulnerability Scoring System (CVSS)

• Year 2015 = Avg. 4.86

• Year to date 2016 = Avg. 5.26

Project UpdatesKurt Anzelmo

Director of Operations

Completed Since Last ABM

28 Internal Projects

11 Brodie Assistance Funded

Projects

9 GRANT Related Projects

8 New Business Related Projects

56 Projects completed since we last met in Boise!

Internal Projects

50%

BAF Projects

20%

GRANT Projects

16%

New Business

Projects

14%

Projects Completed

Internal

BAF

GRANTS

New Business

Nlets VOIP ConversionMoved from Nlets owned system to VOIP cloud SAAS

NJIN Platform ModernizationUpgraded Operating Systems to 2012 R2

Internal Projects

LPR BOD Fall 2015 Motion 17

RESOLVE THAT NLETS WILL ALLOW LPR

CONTRIBUTORS TO PROVIDE POINTER

INFORMATION WITHOUT RESPONDING TO

THE DETAIL INQUIRY. NLETS WILL

RETURN THE CONTACT INFORMATION FOR

THE ORI CONTRIBUTOR.

MOTION: TOC COMMITTEE

VOTING: PASSED UNANIMOUSLY

Active Projects

33Internal Projects

8 Brodie Assistance Funded Projects

5 GRANT Related Projects

22 New Business Related Projects

2 Consulting Projects

70 Projects currently tracked and managed by

the Nlets Project Management Office

Internal Projects

47%

BAF Projects

12%

GRANT Projects

7%

New Business Projects

31%

Consulting Projects 3%

Active Projects

Internal

BAF

GRANTS

New Business

Consulting

—8 On deck projects awaiting resources

—12 Projects in Nlets Project Parking Lot

(approved/lower priority)

Other Projects

Questions?