team 1iii

8/12/2019 Team 1iii

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8/12/2019 Team 1iii


8/12/2019 Team 1iii


What is aTeam

A team is a group of people whoare mutually dependent on one

another to achieve a commongoal.

8/12/2019 Team 1iii


Objectives for this Meet

Setting clear goals

Defining individual roles Communicating clearly and openly

Making effective decisions Balancing participation Valuing diversity Managing conflict Creating a positive atmosphere

8/12/2019 Team 1iii


Advantages of having a happyteam

More input leads to better ideas and decisions.

Higher quality output.

Involvement of everyone in the process. Shared information means increased learning.

Increased understanding of other people’sperspectives.

Increase opportunity to draw on other people’sstrengths.

Ability to compensate for individual weaknesses.

Anything extra that you can think of?

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Steps Towards Team Building

8/12/2019 Team 1iii


Setting Clear Goals

•To build an effective team, itis important to make sure thatthe everyone in the team

works towards a “CommonGoal”.

•It is a leader’s responsibility to

link the individual goals of eachteam member with thecommon goal to ensuremotivation and desire to

achieve it.

8/12/2019 Team 1iii


Defining individual roles•Everyone in the team must knowtheir roles and responsibilities andthere should be no confusionregarding them as this could lead tounnecessary friction amongst team

members.

•Every team member shouldknow that there role in the teamis crucial and is valued by their

boss. They should be able torespect the role of everyone in theteam.

Clear allocation of work reduces the possibilities of intra

team conflict.

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Communicating clearly and

openly•Putting the information across clearlyand with the right words and toneensures trust and confidence in team

thus encouraging every team memberalso to be honest and clear about their views.

•

A leader who communicates clearly wins the trust of the team and thus isthe focal point of a strong and closely bonded team.

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Making effective decisions•Decision making involves choosing between alternatives, prioritizing andchoosing the most feasible alternative.Taking everyone’s views andincorporating them in the decisionmade increases its acceptability andthus makes the process of changeeasier.

•The decisions taken should help theteam in their development and should be a clear image of their usefulnessfor guests, employees and the hotel.

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Balancing Participation•There should be an equalparticipation of everyone in theteam in every task taken andevery decision made. Theenergy of enthusiastic membersshould be routed in the rightdirections and the shy membersshould be encouraged andmotivated to speak up andparticipate more.

• A leader makes his presence felt best by being encouragingtowards everyone’s participationfrom the team.

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Valuing Diversity•The individuality of each teammember should be respected.There shouldn’t be anydiscrimination based on age,gender, personality traits, race,

color etc. The individualcharecterisitcs of each are anasset to the team andstrengthen it.

• A leader should be capableof making every teammember respect the otherand the diversity in team and

should lead by example.

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Managing Conflict

•Conflicts are a part of every groupdynamics but the skill lies inhandling them skillfully and reducingthe intragroup friction to minimal.

• A leader should ensure that theconflicts are handled with a good balance of assertiveness andsensitivity and should be totallyprejudice free.

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Creating Positive Atmosphere

• A leader should guidehis/her people towards aguest centric approach and

keeping customers happy.

•If due appreciation is givento every applaud that theteam member brings and theteam is happy, a positiveatmosphere is automaticallycreated.

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Did we underst nd…

1 Setting clear goals

2 Defining individual roles

3 Communicating clearly and openly

4 Making effective decisions5 Balancing participation

6 Valuing diversity

7 Managing conflict

8 Creating a positive atmosphere9 Developing cooperative relationships

10 Utilizing participative leadership

8/12/2019 Team 1iii


team 1iii

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