tbilisi, georgia june 2013 government services and registries
TRANSCRIPT
Tbilisi, GeorgiaJune 2013
Government Services and Registries
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About Barrington• Canadian-based
professional services firm focused on public sector improvement
• Client-side and vendor independent
• Experience in Canada, United States, Trinidad, Azerbaijan, Afghanistan, Armenia, Jordan, Bhutan, Kenya
ServicesStrategy
Technology
Project Management
Change Management
Business Analysis
Privacy and Legislation
Organizational Review
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Our Focus:Government Services and Registries
Citizen Registries and Services – civil registration, vital statistics, driver’s licensing, e-health registries, identity management
Business Registries and Services – company registration, business licensing and inspection, secure transaction registries
Land Registries and Services – land and property registration, natural resource and land management, environmental permitting
Public Sector Service Delivery – channel management, one-stop portals, contact centers, integrated services delivery
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Business Regulation - Areas of Experiences• Business/Company Registration• Tax Registration• Trade/Occupational Licensing• Consumer Protection• Occupational Safety• Public Health• Environmental Management• Technical Safety• Fire Safety• Food Safety• Alcohol and Gaming• Municipal and Construction
Permitting
Shared Business Registration, Licensing, and Inspection
Systems
What, Why and How?
Different Types of Regulation
• Regardless of the type of regulation, there are similarities in terms of how they are managed – and therefore how they are automated
• Regulatory tools• Registration
• License
• Permit
• Approval
• Because of the similarities, shared systems are becoming more common
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Case Management
Monitoring and Compliance
Fulfillment
Adjudication and Workflow
Data Entry
Payment Processing
Authentication
Intake
Information Provision
• Certificate
• Authorization
• Inspection
• Audit
ICT in Business Regulation
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Regulatory e-Registries
Online Portal/ Authentication
Entrepreneurs / Public
License Application Payment
Access to “Registry”
Information
Company Registration
Inspection Management
License Management
Tax AdministrationRegulators
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Potential Benefits
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Regulatory e-Registries
Online Portal, License Application, and Payment
Access to Registry
Information
Business Registration,
Licensing, and Inspection
Management
Benefits
• Improved service - easier to navigate requirements• Improved transparency – clarity of regulations• Improved regulator efficiency – fewer inquiries
• Improved service – online, streamlined forms•Lower cost of compliance• Improved transparency – status updates for entrepreneurs• Improved regulator efficiency – less data entry, fewer errors in applications• Improved financial management•Decreased chance of corruption
• Improved access for public to view government data
• Improved regulator efficiency – automation of operations, resource management• Improved accountability and decreased chance of corruption• Improved program compliance
• Service, internal efficiencies, transparency, lower costs to businesses, accountability, compliance
Benefits of Shared Systems• Improved data
sharing across agencies
• Leveraging of shared assets and infrastructure
• Sharing of best practices and processes across agencies
• Easier for entrepreneurs to understand regulatory requirements
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• Lower cost to delivery services
• Improved G2B client service
• Higher regulatory compliance
Access to Business – Nova Scotia, CanadaDesign and implementation of an online
business “one-stop” service for Nova Scotia businesses
• Federal/provincial partnership
• Secure login for officers, directors, recognized agents, and employees
• Combined company, tax, and worker’s compensation registration
• E-Registry to search licenses and permits
• Online applications for over 60 licenses and permits with pre-population of forms and integration with licensing system
• “Shopping Cart” functionality – the ability to submit online payment for multiple license and permit applications and renewals (by credit card)
• Next step: industry sector service bundles
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Licensing/Inspection System
Opportunities for Shared Systems
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Online Portal
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Entrepreneurs / Public
CompanyRegistry
Labour/ Occupational Safety
Regulators
Business Registration
Food Safety
Shared online portal – single view to client
Shared repository of businesses
Shared back office management system
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Example Management System
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Inspection
Name Reservation
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License
Labour/Occupational
Safety
Company Registration
Food Safety
Annual Inspection
Complaint Ad Hoc Inspection
Incorporation
Annual Filing
Change of Director
Inspection
Inspection
Facility Closure
Prosecution
CompanyRegistry
Shared back office management systems use:
• case management
• business process management/ workflow
A Roadmap Towards Shared Systems
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Regulatory e-Registries
Entrepreneurs / Public
Tax/Revenue Authority
Regulators
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CompanyRegistry
Company Registry/Tax Number
• Required by most or all businesses
• Relatively simple laws to automate
• Creates foundational registry to be used for other purposes
• Plan ahead for expanding the information added to the “registry”
Regulatory e-Registries
• First step to automating licenses and inspections – identifying them
• Relatively simple technology project
• Plan ahead for transactional automation
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A Roadmap Towards Shared Systems
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Regulatory e-Registries
Online Portal/ Authentication
E-FormsE-Payment
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Entrepreneurs / Public
Tax/Revenue Authority
CompanyRegistry
Regulators
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Online Client Portal
• Often implemented with company registry IT solutions
• Ideally, ensure online portal is separate from company registry – to easily allow for the addition of services
A Roadmap Towards Shared Systems
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Online Portal/ Authentication
E-FormsE-Payment
Licenses
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Tax/Revenue Authority
CompanyRegistry
LocationsRegulators
Regulatory e-Registries
Licensing Management
• Leverage company registry and online portal technology
•Transform regulatory e-registry to be transactional
•Update company registry to manage locations and other data
•Allow for integration with other licensing systems
External Licensing Systems
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Entrepreneurs / Public
A Roadmap Towards Shared Systems
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Online Portal/ Authentication
E-FormsE-Payment
Licenses
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Entrepreneurs / Public
Tax/Revenue Authority
CompanyRegistry
Locations
Inspections
External Licensing Systems
External Inspection
Systems
Regulatory e-Registries
Regulators
4Inspection Management
• Inspection functionality can be the most complex
• Inspection management often requires accurate business, location, and license information
Shared Systems – Barriers and Solutions
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Barriers• Regulatory
mandates• Institutional
resistance• Infrastructure
investment• Legacy systems• Unique or
specialized system requirements
Solutions • Governance
• Strong senior level sponsorship• Single service delivery
organization
• Design and planning• Standardize processes across
agencies• Develop a roadmap for the reform• Strong project management• Considerable system design
• Change management• Focus on highest value programs
and services• Find “win – win” scenarios
