Government of the People’s Republic of Bangladesh

National Board of Revenue

Segunbagicha, Dhaka

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STRENGTHENING GOVERNANCE MANAGEMENT PROJECT (SGMP)

(ONLINE FILING AND DIGITIZATION OF TAX RETURN)

TAXPAYER MANUAL

REGISTER ONLINE ACCOUNT

VERSION 1.0

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CONTENTS

1. NECESSARY DOCUMENTS FOR USERNAME AND PASSWORD .................................. 3

2. REQUEST ACCOUNT THROUGH ONLINE SYSTEM ........................................................ 9

3. RECEIVE ACCOUNT CERTIFICATE FROM TAX OFFICER ............................................. 19

4. CHANGE PASSWORD FOR FIRST TIME LOGIN .............................................................. 20

4.1. Change on homepage ............................................................................................. 20 4.2. Change at log in session ......................................................................................... 24

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1. NECESSARY DOCUMENTS FOR USERNAME AND PASSWORD

If you are a new online Taxpayer, please prepare following documents to get user name and

password:

If you are individual or other company taxpayer, 12-digit TIN and National ID or Passport No.

If you are company taxpayer, 12-digit TIN and Incorporation No.

Phone number

Active email address

Required attachment documents when register account online

1. Scan version of TIN Certificate.

2. Scan version of National ID/Incorporation Certificate/Passport.

3. Scan of Filled up Online Account Registration Application form. (Download from website

http://etaxnbr.gov.bd/

4. Recent Passport-sized photograph (If you are individual or other company taxpayer).

In case Lawyer represents for the Taxpayer, lawyer should bring authorization letter from Taxpayer

to the circle office.

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To download Online account application form, Taxpayer follows the steps below:

Step 1: Taxpayer accesses the address http://etaxnbr.gov.bd/

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Step 2: Choose “Register Account” tab

From the homepage, Taxpayer clicks “Register Account” tab:

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Step 3: Choose Online account application form

Taxpayer clicks the link Click here as mentioned in the screenshot below:

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The system displays Online account registration application and Taxpayer saves application form

to his computer by clicking .

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Choose a folder to save file, then click .

After that, Taxpayer can open saved file, print and fill in this form.

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2. REQUEST ACCOUNT THROUGH ONLINE SYSTEM

At first taxpayer have to visit the official website of online return filing system http://etaxnbr.gov.bd/.

Here, taxpayer can find the link from where they can request for username and password for filing

return in online. Taxpayer need to submit necessary information about himself/herself for

verification. After verification taxpayer will get the username and password through email.

Step 1: Taxpayer accesses the address http://etaxnbr.gov.bd/

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Step 2: Choose “Register Account” tab

From the homepage, Taxpayer clicks “Register Account” tab:

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Step 3 : Register online account for income tax efiling.

At the bottom of the page “Register Account”, taxpayer can found a text like “To register account for

income tax online filing system Click here.”. Taxpayer clicks the link Click here in order to register

account for Income tax online filing system.

The system displays Taxpayer Online Services from SAP: Registration screen. From this portal

taxpayer will submit his request for user-id and password for online return filing system.

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Step 4: Submit request for user Id and password for online income tax filing

After choosing the Click here link, taxpayer find the Registration screen like below.

Taxpayer open signup form by clicking in the dropdown list. First, he should choose the option-

“Taxpayer Online Service; Request UserID” as mentioned in the screenshot below.

After choosing taxpayer will click button for further procedure. In the next screen taxpayer

will find a form “TAXPAYER ONLINE SERVICE: SIGN-UP FOR USERNAME” where he/she can

input necessary information. Taxpayer have to input all the mandatory information (red star

marked) in the form.

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Step 5: Add attached documents Taxpayer have to upload some necessary documents with the sign-up form. Required attachment documents are 1. TIN Certificate. 2. Scanned National ID/Incorporation Certificate/Passport. 3. Scanned Filled up Online Account Registration Application form. 4. Recent Passport-sized photograph (If you are individual or other company taxpayer).

User can attach documents before or after processing the form. In order to upload file, user follows

these steps below:

Click the Add button, then system displays screen as follow

Click Browse button to choose file from user’s computer (Note: Total size of

uploaded documents should not exceed 1 Mb and can choose various types of file such as

word, excel, pdf, xml...)

Enter name of file in title

Click Upload button to upload supporting document with return

Taxpayer can upload more than one attachment by following this process again. But the total size

of uploaded documents should not exceed 1mb.

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Step 6: Check errors

After Inputting all the necessary information taxpayer should click button. If the

message appeared “No errors found” then taxpayer will go for further action.

If any irrelevant information inputted in the form then system will show error messages after

clicking the button.

Step 7: Submit Registration Form

Click Submit button to submit registration form. As soon as Taxpayer submit registration

form successfully, system displays confirmation as below:

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Once taxpayer submit the sign-up form, then responsible person from NBR will verify all the

submitted information. If all the submitted information is correct, then taxpayer will get a confirmation

email including the user-name and password for online return filing system.

But if NBR person find any information incorrect, then sign up request will be rejected and taxpayer

will be notified through email including the reason of rejection.

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If the sign-up request is approved by NBR then taxpayer will get a confirmation email including his

user ID and password like below.

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If the sign-up request is rejected then taxpayer will get an email containing the reason for rejection

like below.

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3. RECEIVE ACCOUNT CERTIFICATE FROM TAX OFFICER

If taxpayer wants to get his user name and password from circle office, then he has to submit

necessary documents to his circle office. Then tax official person will register taxpayer into the online

system.

After regitering sucessfully, Taxpayer will receive a certificate from Tax Officer as below, which is

said what is your user name and password to log in online return submission system.

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4. CHANGE PASSWORD FOR FIRST TIME LOGIN

For more security, at the first-time login, you have to change password, which is generated by the

system. There are two options to change password: change on homepage and change at log in

session.

4.1. Change on homepage

Step 1: Taxpayer accesses the address http://etaxnbr.gov.bd/

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Step 2: Choose “Change Password”

From the homepage, Taxpayer clicks “Change Password” tab:

Step 3: Input required information to change password

Taxpayer inputs required information to change password as below:

Username: Input your username received from email or circle office.

Password: Input your password received from email or circle office.

New Password: Input new password satisfying 3 conditions below:

Different from old password

Between 8 and 20 characters

Has at least one character, one number and one special character (1, @, #, $, %, ^, &, *)

Re-enter new password: Input new password again

Please enter the text below: Input the text that displayed in the box

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Step 4: Submit new password

After inputting all required information, Taxpayer clicks “Submit” to change password:

The system displays message to inform Taxpayer that Password has been changed successfully:

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4.2. Change at log in session

Step 1: Taxpayer accesses the address http://etaxnbr.gov.bd/

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Step 2: Open “Online Filing” function

On Homepage, Taxpayer clicks “Online Filing” tab, then selects “Click here” link:

Step 3: Input username, password and captcha

Taxpayer inputs username and password which was received from email or circle office and captcha

as system required. Then, Taxpayer chooses Login button:

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Step 4: Change password

After clicking “Login”, the system will require Taxpayer to change password as screenshot below.

Taxpayer inputs the required information:

Old password: Input your password received from email or circle office.

New Password: Input new password, which satisfies 3 conditions below:

Different from old password

Between 8 and 20 characters

Has at least one character, one number and one special character (!, @, #, $, %, ^, &, *)

Confirm Password: Input new password again

Then, Taxpayer clicks “Change” to change password.