tattle pitch deck
DESCRIPTION
Pitch deck for Tattle. Tattle is an iOS mobile app and SaaS based product that enables local merchants to obtain private and unbiased customer feedback in its most actionable form, while customers are incentivized to return for repeat purchases through earned deals.TRANSCRIPT
Tattle
Tattle Solutions
Outdated and time
consuming
Scarring and fabricated
Too long and off premise
One-sided and biased
Real-time feedback analysis
Constructive and private feedback
4 quick questions at the point of sale
Constant and all encompassing
Problems Solutions
The Tattle Vision
We provide merchants with actionable customer feedback insights into their internal operations
and generate repeat revenue through deals
Tattle is the real-time, constructive, and incentivized version of the customer comment
card
Tattle empowers merchants to increase the overall value of their business through real-
time customer feedback
How Tattle WorksCustomers submit short surveys through their Tattle app in
exchange for deals to be redeemed at next visit
Tattle App Merchant Account
Merchants receive real-time, actionable feedback data in their merchant account used to increase the value of their
business
Pilot Location: Burger Creations
Burger Creations
Manager: Needed insights on staff attentiveness, speed of service, and presentation and temperature of meal
Tattle Impact: Collected 35 feedback submissions and derived insights against these specific categories
Business Value: Customer service improved and $100 generated through 8 repeat purchases
Tattle Progress to Date
Customers: 8 restaurant locations in total; seeking to validate Tattle’s application in the beauty services, retail, gym, and car dealership industry
Customer Feedback: Overwhelmingly positive reviews from our clients.
Users: 200 in total; user base exponentially increases with each succeeding merchant sold
Product: We are a working prototype. For users, we have a mobile app for both iOS and Android. For merchants, we have a back-end PHP coded merchant account.
Market Opportunity: Customer Experience Management
CEM is a solution organizations use to interact with their customers to understand their experiences
related to specific products and services
How We Will Make Money
Quick Service, Fast Casual, Casual Dining:
85% of industry revenue
Market Size:
Comprises 850,000 of 900,000 total locations
Pressing Problem:
50% closure rate after 3 years
Restaurant Loyalty Market Share:
15 locations/month/salesperson; 162 locations annually
= .02% of market
Merchant Subscription:
$100/month; $1,200 Annually
Annual Revenue:
$117,000
Sales Rep Salary:$35,000
Sales commission: 31%/month/location
In-Store Marketing: $10/location
Employee Benefits$7,000
Annual COGS:$71,000
Restaurant Market
Tattle’s Opportunity
Gross Margins
Year-One FinancialsTerm: $150,000 at $1,500,000
Funding Funding AmountsFounder Salary & Benefits $65,000Business Development AssociateSalary & Benefits $40,000
Programming and Development $30,000In-Store Marketing Materials $5,000Hardware & Travel $5,000Office/Incubator Space $10,000
Total $150,000
Strategic Relationships
Acquisition discussions with NCR since the ideation phase
Aloha owns 45% of the POS market
NCR seeking to acquire mobile technology companies in the retail/specialty retail space to increase engagement with patrons
Aloha meets customer feedback, Tattle meets purchase history data
Meeting for in coming months for further direction
Management Team
Founder/CEO: Alex BeltraniUniversity of Michigan, BA Economics in 2010
Vast start-up experience in sales strategies, business development, process improvements, and in-depth knowledge of the local advertising market
Marketing: Joseph KaufmanQuinnipiac University, B.S. Marketing in 2009
Experience in business development, digital marketing strategies, partnership development, and direct sales strategies.
For Good. For Bad.
For Deals.