table of contents for helpfile

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Table of Contents for Helpfile:

Page 2-3 Gmail Calendar Inserting Vacation and Days OFF Page 4-5 Support Tickets/ Password Reset Page 6 How to get to the CRM. https://vimeo.com/312322205 Page 7 How to login to the CRM and Welcome Screen https://vimeo.com/312322183 Page 8 Dashboard Overview https://vimeo.com/312159159 Page 9-12 MyMarondaHomes Portal https://vimeo.com/312322162 3-14 Customer Detail Page https://vimeo.com/312159059 Page 15 Realtor Detail Pagehttps://vimeo.com/312159364 Page 16-17Creating Lead-Walk In Traffic/ Phone Call https://vimeo.com/312158932 Page 18 Adding realtors to database https://vimeo.com/312158898 Page 19 How to Set an Appointment https://vimeo.com/312324089 Page 20-22 How to Modify an Appointment- Never DELETE on Gmail Calendar https://vimeo.com/312159234 Page 23-25 Steps to Register Realtor https://vimeo.com/314549927 Page 26 Quick Step by Step for Walkin with Realtor https://vimeo.com/314549881 Page 27-29 Internet Sales Appointments and Properly Linking Realtors https://vimeo.com/312159279 Page 30 International Buyer https://vimeo.com/312159264 Page 31 Activities https://vimeo.com/312266664 Page 32Customer Action History and Web History https://vimeo.com/312159109 Pages 33-34 Create QUOTES and SALES https://vimeo.com/312159139 Page 35 View and Print Quotes https://vimeo.com/312159002 Pages 36-45 Docusign and Selections Process Pages 46-47 Docusign Queue Page 48-50 Emails and Media https://vimeo.com/312324964 Page 51-55 Preloaded EmailTemplates https://vimeo.com/312266746 Page 56-61 Spec Photo Upload

Add Widget to IOS- https://vimeo.com/312158962 Properly Using Onsite Printers for Marketing Collateral- https://vimeo.com/313776648

Helpful Tool for G-Suite https://support.google.com/

MDW 20201109

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Gmail (Email Client) CALENDAR SETUP for DAYS OFF

Your Calendar will Open in new tab/ url Select Area on Calendar for a starting point of your Days Off or Vacation Click More Options

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Subject- Day Off Select Time if Specific, only set for One Day (Must Block Calendar on Individual days) Click All Day if Applicable Select the Repeat Option if Applicable Make Sure this is Marked as Busy

Save

Repeat for all Days

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SUPPORT: https://support.maronda.com/

Create ticket Black Bar Top Right

Add your name, department, Category (CRM- BUG/FIX, CRM- Feature Request, CRM General), severity, subject, description and any photos needed. PLEASE GIVE AS MUCH DETAIL AS POSSIBLE. SUPPORT TICKETS ON GENERAL CAN TAKE UP TO 5 DAYS

Please cc: any one that you feel should be added to ticket

Support Ticket Requester must respond within 24 hours or ticket will be closed.

Before opening a support ticket, sales rep must reach out to the follow 3 individuals for help prior to support ticket. 1. Talk to another Sales Associate 2. Talk to Sales Managers 3. Talk to Maronda In Office Employee (ie. Admin / Managers)

If issue is not resolved, please add/ cc’ all three individuals that you contacted prior to opening ticket.

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Password Reset or Forgot Password- pwr.maronda.com You will see 3 Dropdowns:

• Sign In- Only Used for New Users (THIS SHOULD NOT BE USED BY ENROLLED EMPLOYEES) • Forgot Password?- Do not remember password/ this will walk you through the steps to change properly.

• Account Locked Down?- Used if Disabled in any system.

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Three ways to get to the CRM

1. Directly CRM.MARONDA.COM

2. Employee Portal Portal.maronda.com

3. Cell Phone (See Video on Creating IOS Widget)

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Login: Homesoft Username (ex. Smithw) Homesoft Password

Welcome Screen 1. Check In to Community Physically sitting In.(this can be changed at anytime)

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Main Dashboard • Community you are working in(In Blue) • Create Lead for Customer, Customer with Realtor, Realtor (top bar Green) • Your Name and profile, please keep cell phone updated • ALWAYS CHECK DATE RANGE • The widget demonstrates

o Leads- self generated and internet leads o Appointments- within daterange o Quotes o Pends o Sales o Leads Not Worked in 30 days o Appointments in last 30 days o Current Backlog- Includes report for Contingent ,Not Continually Approved, and all current sales

• Reminders, follow ups or task will be listed and these can be auto follow ups or manually set reminders • Realtor Expiring Soon- will let you know when the realtor 90day registration is expiring • Toggle Dashboard Navigation (Hamburger Menu) on left (in black)

o Customer- View and Edit Customers inyoursystem,AddCustomers to yoursystem. MyMarondaHomes Portal(page 7) o Realtors-View and Edit Realtor in your system, Add Realtors to your System o Activities- Add Activity, My Activities o Appointments- Overview of Appointment, Calendar-Syncswith Zimbra Email Calendar, Mustsetappointments in CRM

(Set days off with Zimbra Appt.) o Sales - Will take you directly to the sales system o Reports- Can look at your personal traffic report o Tools-

▪ Media Library- Print Overrun Brochures, Standard Features, Flyers, SiteMap, etc… ▪ Sales Collateral- Community Home Detail Sheet, Community Spec Homes Sheet, Regional Sheets

o Help File- This FAQ Sheet

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MyMarondaHomes Portal:

Located in Dashboard Navigation Menu

Hereyoucan see all Sold Customers, if logged in and what stage. Log in as and reset password, if customer needs removed and no longer buying home immediately put support ticket in.

Screen Customer Views

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Send Initial Invite, Change Password, Add Additional Emails To Send Initial Invite- (buyer has not received email) Go to CRM. Find Customer Top Right, Select Email Click Send Invite

Change Password or A Add Additional Emails Go to CRM. Find Customer Top Right Click View this Customer Portal

By Clicking Ok, you are now entering the Customers Portal Acting as the Customer

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This is the same screen the buyers view. Top Right you will see a person with a Gear. The dropdown with expose Preference- Change Name and Password. Invite Others- Used to invite other email addresses

Screen to Change Name Password.

Remember if a sale associate changes password, they must notify buyer

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Invite Others- Add Email address and Send Invite.

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Customer Detail Page

`

Here you will see all the details of your customer, any that are unset you can set.

• First Interaction, Last Communication and Lead Quality • This will be where you can: • Under Sales Dropdown:

o Quotes- Area to push customer to sales system, same button when updated Name or Address for Contract o Sales- Will Display All Sales

• Sync Homesoft o Updates all Customer Information from CRM to Sales System

• Under Actions Dropdown o Create All Appointments (this includes walk ins) (Your traffic reports will be based off of this) o Send Email Directly from CRM- you can add multiple emails plus realtor if needed. o Log Phone Calls- Any inbound or outbound call o Change to Realtor- If a realtor was entered under a lead database, you can change to Realtor database o Transfer- This is simple way to transfer to another new home specialist o Notes- Any note that is relevant to the potential buyer, once note is added it will be displayed. o Add Reminder- This is a reminder for you, Callcustomer, email customer etc… This will go onto your main dashboard. o Add Referral- Referred by Past Customer (within 24 months)

• Under History- Dropdown o History- Any action that has been recorded in CRM (email, logged phone call, quote, etc…) o Website History- If thecustomers cookies are enabled you will be able to see what pages on the Maronda Homes website

they are navigating. • Realtor Qualification Box- will demonstrate if a realtor has been properly registered. • Buyer Profile

▪ Primary Buyer ▪ Current Address-(if international Set as international Buyer with yellow button) ▪ Children ▪ Date of Birth ▪ Gender ▪ Secondary Buyer ▪ Email- (must be added under email addresses) ▪ Phone ▪ Address ▪ Associated ISC- may be populated, however ISC can be added ▪ Engagements- pre-populate ▪ Contact Info ▪ Preferred Contact Method- Email or Phone

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▪ Email addresses- You can add as many as needed. Set main email to primary and secondary email addresses. Can never be deleted

▪ Phone Numbers- You can add as many as needed. Set main phone to primary. Can never be deleted ▪ Automatic Email- Enable all follow-ups and corporate emails, Disabled will not receive any (Should only be

done if they ask to unsubscribe) o Product Profile

▪ Lead Quality ▪ Rent or Own? ▪ Purchase Time Frame ▪ Price Range ▪ Lender ▪ Pre-Qualified ▪ Conditionally Approved Date ▪ Contingent Home ▪ Customer Referral ▪ Communities- Must add any communities interested in to populate media files ▪ Home Designs- Must add any home designs ▪ Quotes/ Pends/ Sales ticker

o Customer Notes- Internal notes will be stored here.

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Realtor Detail Page Looks very similar to Customer Detail Page- same function (Under Actions) for:

o Notes o Create Appointment o Send Email o Log Phone Call o Media o History

Main Difference-

o Company/Broker- Can be changed here: this will update your database o Customers will be attached- under customer tab (on black bar) o Realtor Notes

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Creating Lead-Walk In Traffic/ Phone Call

1. Click on Create a Lead (green button on topbar of dashboard ) It will let youtoggleCustomer or Realtor(ifrealtor is with customer use customer create lead)

2. First Step is to Check for Customer in Database a. You must enter First Name, Last Name, Email and Phone

3. Click Check for Customer, if customer is already in system it will show you a popup screen that says (A customer record was

found, this ensures we do not duplicate leads in MarondaCRM). 4. Once added it will take you to the engagement screen, please add associated community, How did you meet the customer?

And how did they hear about us? 5. Realtor YES or NO, if NO record activity (this will directly take you to the customer details page)

6. Realtor Yes or NO, if YES 7. Search For Realtor (Last Name or Company or Email)

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a. No results from Search for Realtor? Create New Realtor a. Realtor Company, First name, Last Name, email and phone

RECORD ACTIVITY

Note- There will be more steps to properly register realtor, you have only added therealtor to the database at thispoint. A photoid/realtor licensepicture and realtor coop contract must both be provided to ensure proper payment to realtor. An appointment is needed to move to the next step of realtor registration.

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Adding realtors to database without customer:

Add a Realtorwhowalks in, calls in or emails in without a customer the in same manner as a leadwhich will add to your traffic report(Thiswould be any realtor whom does not have a customer)

1. Click Top Right in the Green Bar Create Lead and Select Realtor When realtor brings in clients, log as customer and attach a realtor to the customer

2. Search by First Name, Last Name, Email and Phone

If it does not appear, add Realtor Company, Associated Community, How did they hear about us?

This willaddthem to yourrealtordatabase,whereyoucanconnectthemwithfuturecustomers.(Everytimeyouconnectarealtortoadifferent customer they must be registered)

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How to Set an Appointment Set an Appointment- through Customer Detail Page- Appointment button is located under actions dropdown

This is also how you will manage walk in traffic

Add Community of Interest – This is the community they are looking to purchase in

1. In-person- Coming to Model or Phone Meeting 2. Community for Appointment- This is where you will be meeting them. 3. Location You are meeting- Choose From

1. Model Address 2. Spec Address 3. Custom Address- 100%Fillable

b. Date and Time c. Duration of Appointment d. Travel Time- This will allow you to block your calendar 30 minutes to an hour before and after appointment e. Upcoming Events will show you live calendar for 5 days after your date and time selected f. Note for Customer- This is anything you would like to go out in the initial not email and reminder email. g. Internal Notes- Will live in the CRM only. h. Check box for send email notification and text notification (Sends immediately and also 3 hours before appointment).

Check means they are being sent

Click the Actions Appointment

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How to Modify an Appointment- Never DELETE on GMAIL Calendar First is through Dashboard- Upcoming Appointments Click View

Modify or Cancel will be listed in Yellow Box

Itwill thentakeyou to theappointmentscreen. Ifyou need to changedate, time, locationetc…Thatwould be handledhereand thenclick the yellow buttonModify.

If you need to cancel simply hit the red Cancel Appointment

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Second Method is Customer Detail Page- Click the History Dropdown

Go to Appointment Set and View

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Modify or Cancel will be listed in Yellow Box

Itwill thentakeyou to theappointmentscreen. If you need to changedate, time, locationetc…Thatwould be handledhereand thenclick the yellow button Modify. If you need to cancel hit the red Cancel Appointment

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Steps to Register Realtor: THIS MUST BE DONE ON CELL PHONE

After customer and realtor are entered into CRM with an appointment, you will receive an email to your maronda.com email within 15 minutes of theappointment a link to qualify realtor for future appointment. (If walk in realtor and customer please follow Quick Walk-in Guide on Page 21)

Click Link in email, if email does notappear. Go to CRM, CustomerDetail, StartRealtor Registration Process,Resend Link

This must be done on your cell phone

• Select Community you are physically at(Even if they are interested in another community) • Click Take Picture- You may use a valid driver’s license or realtor license only • Take Live Picture and Process Registration • Realtor will then be registered for 90 days

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Have realtor and customer sign Realtor Cooperation and Guideline Program- (Agent and Buyer will have 90 days registration period)

No matter the new home specialist, once realtor is properly registered and attached this information will be shared. If they have already visited another community the realtor will carry over. This must be completed for payment to Realtor.

Maronda Homes policy is: Realtor must accompany customer to first visit of community or modelhome. Thiswill hold truefor ISCAppointments that saytheyhave no realtor and show up during the firstvisit. Youcan add and register Realtor during the appointment up to 12 hours after appointment. Doing this from you cell phone will be the easiest. Click Blue Button Add a Realtor to Customer

You can then search for agent by email, name or company. If none are found after search you can create.

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Once you have added therealtor it will thentake you to thescreen below. If youhave done theprevious steps on your computer you will need to click the Orange Button Resend Registration (This will send an email to your Maronda account and you will need to click a link to continue the process) Any photos processed via computer will automatically remove the realtor.

Select Community you are currently standing in.

Take Picture of Driver’s License or Realtor License. Realtor is then registered for 90days.

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Quick Step by Step for Walkin with Realtor 1. Create Customer Lead- First Name, Last Name, Email and Phone- Click Check for Customer

2. Add Associated Community, How did you meet the customer and How did they hear about us

3. Realtor Yes, search for realtor, if you do not find create realtor

4. Record Activity

5. In Customer Detail Page set appointment: This does three items, says the realtor is at the appointment, tracks for traffic report, and blocks off your calendar so other appointments will not be added.

6. If the appointment was set at least 15 minutes prior you will receive the link email to your maronda email.

If it is a walkin or set within 15 minutes ,The simplest way from your Phone

You will need to go to your CRM on your phone , Customer Detail Page and Start Registration. Select Community you are standing in and Take the photo there.

Or you can use this function as well.

You will need to go to your CRM on your computer, Customer Detail Page and Start Registration. You can then send registration email to your maronda email. Click the Link on cell phone, select community you are standing in and take the photo.

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Internet Sales Appointments and Properly Linking Realtors

If the ISC sets an appointmentfor a Realtor (with customer), thecustomerwill be listedin their customer tab under realtors detail page. That realtor will then be listed in the database. Your job is to then getall the customer information in thecustomerdetailscreen.

Click on upcoming appointments on your dashboard with the Realtors Name

It willthen take youto theappointmentpage: with detailsof thecustomer’sname in Red.

Click details at the top and it will take you to the Realtor Detail Page.

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Now click Customers

You will then seethepossiblecustomerthat is coming in with the realtor, click linkcustomer

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Add details to create a customer screen, name will autopopulate. Must add email and phone, Associated Community, How did you meet? How did they get here(Realtor). You will seethe Realtor name will populate. Record Activity

On your cell phone:

You then will get the email to your maronda account and follow the registration process (see page 18)

Or can also do it directly from the CRM

An appointment set for a realtor through ISC will not register realtor and customer!

If there is a circumstance that a realtor will need to be added or removed, the Division Manager will be the only person with authorization.

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International Buyer- Under Address, Click International Buyer. Please speak with your division for addendum to contract

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Log Activities- Any items you did to help increase traffic or business

Add- Activity Category, Community (Optional) , Brief Description

.

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Customer Action History and Web History Action History- will show any contacts made with the potential customer

• This will include:

o Emails o Phone Calls o Appointment Sets- text and emails o Quotes , Pends and Contracts o Any Contact with internet team.

Web History- will show any tracking on marondahomes.com if cookies are enabled.

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Create QUOTES and SALES- You will see detail for sales and quotes under the Sales Dropdown in the customer details page. All quotes will start with the CRM. Once all information has been entered click sales dropdown and select quotes, Click Update Customer Info in Sales System (First Name Middle Name and Last Name and Address, all secondary buyer information if needed)

ClickTransferCustomer to Sales System (FirstName MiddleName and LastName and Address, all secondarybuyerinformation if needed)

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You will then see this screen, confirming info is correct and to move it to sales system.

Login to sales system at this point, you will begin the quote. You will also do this process for any updates to the name, address, phone, email etc…

Help File for the quote and sales. You will be able to view all quotes and sales in theCRM.

https://hs.maronda.com/HSWebHelp/index.htm

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View and Print Quotes You will be able to view all quotes and sales in the CRM. Click Sales dropdown, select quotes. All quotes will be visable, you can print pdf or view in sales system.

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Docu Sign and Selections

Key Items how it relates with CRM: Buyer1Name,Phone,Email and address all pull from CRM. Buyer2Name,Phone,Email and address all pull from CRM.

*If there are two names on the contract it must go to a unique email for each.

Push Items into sales system via CRM (Same as before) and Select Create Quote

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Quotes Continue to Operate the same, you will see Buyer 1 and 2 email (If these are incorrect start the process over in CRM) Realtor Yes or No , Selections will need to be done before Pending. If you use a selection center, please only enter the selections a sales rep would manage.

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Now see the Start Contract 2 Areas- Under Quotes List ->Action Button

Under Display Quote

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The Base Contract/Required Addendums with Questions will populate first. All Questions will be required.

It will also allow you to click on Optional Addendums and answer all questions.

Deposit Check- Fill In Bank Info- Pend Sale E-Deposit- Fill In Amount- Pend Sale- IF email is not correct, they must go back to the crm and correct. This will send to buyer 1 email only. Corrected Contract- Only Used if buyer has already submitted deposit.

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Process for DocuSign and E-Deposit (If Chosen) takes place:

Sales Receives Preview Contract from Docusign in Email. Must

1. Sale Rep will receive Preview Docusign In Email. Must Sign and Hit Finish. If Errors are

found start process over in CRM.

2. Buyer(s) Sign Contact once completed

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Deposit Email Is then sent out once all buyer(s) have signed.

Emailwillthenbesent toSalesRep,Sales Manager andAdminthat the deposithas beenmade. There is also a deposit screen to verify under Pending and Approved Sale.

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SalesAdminwillreceivecontracttoreview(Ifthereareerrors,anemailmustbesenttosales repandcancelthepend.Theprocesswillhaveto restartORBlankAddendumislocatedin Homesoft after contract is approved for correction)

VP gets document to sign Approved

Sale.

OnceApproved,emailtobuyersandsalesrepconfirmingApprovedsalewithalldocuments

Second Deposit/ Option Deposit Can be recorded by Sales Rep or Admin after sale is Approved Click Blue Button at Top and Can Send E-Deposit Email for Deposit.

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Document Storage: • Automatically Add Contract and Docusign Addendums • Can upload Driver License, Pre-Qualification Letter, Copies of Checks, Blue Prints,

Realtor Registration ETC… • These document can be seen by everyone in Homesoft.

After the Approved Sale-Sales Rep Can Send IF Applicable

Change of Financing Addendum

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House Contingency

BlankAddendum:Canbedoneaftercontract,DocuSignEmailwillcometoAdminandVP

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Change order Addendum will go through sales admin

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Docusign Queue

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Media

Email: Adding Attachments Plot Map, 360 Tours,Interactive Floorplans, Brochures, etc…

Printing Items in Models will be the same steps

All communities and home designs must be added to Customer Detail Page to be able to send media files.

Click Media

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You will then see all the selected community and home design assets.

Click box of all media that you would like to send as an email attachment

This will also be the same location to print brochures, site maps, standard features etc… for each customer by simply click the green print button.

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You receive this message, click OK to continue to email.

You will then see your attachments below your email. You can personalize this email.

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PRE-Loaded Emailims

Follow Up Templates:

STEP TIMING ACTIVITY CONTENT

1 Same Day < 4 hours EMAIL Thanks for visiting

2 Day 1 (after visit) EMAIL Send information promised

3 Day 5 EMAIL Name You Can Trust

4 Day 10

EMAIL Special About Maronda

5 Day 20 EMAIL Why families Choose Maronda

6 Day 30 EMAIL Testomonial

STEP 1: SAME DAY < 4 HOURS VISIT | EMAIL

Subject:##registrant.firstName##, thanks for visiting Maronda Homes and

##community##. Hi ##registrant.firstName##,

Thank you so much for visiting us today and taking a tour of our community! It was great to meet you and I hope I was able to answer your initial questions. I am in the process of getting additional information together for you, and should have that to you via email before the end of the day tomorrow.

I will plan on calling you a few days after that to see whatq uestions you have. In the meantime, don't hesitate to call me directly with any additional questions at ##salesrep.phone## or email me at ##salesrep.email##.

Thank you again for your time and I look forward to speaking with you

soon. [Insert signature]

New Home Specialist Maronda Homes ##salesrep.phone## ##salesrep.email##

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STEP 2: DAY 1 AFTER VISIT | EMAIL

Subject: Maronda Homes | Additional

Information Hi ##registrant.firstName##,

Thanks again for taking the time out of your day to visit us at Maronda Homes and ##community##. I really enjoyed your visit! I’ve put together some additional information for you to review.

You mentioned you are most interested in (FILL IN TEXT) so here are some floor plans that I would love for you to take a look at.

(additional information to this email that you promised the prospect)

I know we covered a lot during your first visit. The next step would be to (NextStep) Are you available(next Friday)to meet? Let me know and we can firm it up.

Thanks again,

[Insert signature]

STEP 3: DAY 5 EMAIL

Subject: Maronda Homes | Names you can

trust Hi ##registrant.firstName##,

Quality is never an option at Maronda Homes. You deserve the best, and we build the best. That is why we partner with companies like Wolf Cabinets, GE Appliances, Shaw Flooring Products, Pfister Faucets, Wayne Daulton Doors and so many more.

We take such pride in our craftsmanship at Maronda Homes that we stand behind every new home with four different 2-10 Warranty ensures that each element of your home is covered to protect your invest in a new home.

Maronda Homes is an award winning builder whose homes live as good as they look, and we are proud that 97% of our customers would recommend us to their family and friends!

1-Year Workmanship, Materials, and Internal Systems Protection

10-Year Structural Warranty: Foundations, Footings, Floors and More

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Please give me a call so we can talk about the next steps in building your dream home.

I look forward to hearing from you soon!

[Insert signature]

STEP 4: DAY 10 | EMAIL

Subject: Here’s what’s special about Maronda Homes

Hi ##registrant.firstName##,

I just wanted to follow up and find out if there are any questions I can answer about Maronda Homes. We’re located in a great area… (describe details of neighborhood, including location, proximity to attractions/conveniences, and any other highlights of the area)

Here’s a Google Map (provide link) that shows our proximity to eating, shopping and attractions.

##registrant.firstName##,I’dlove to invite you back to our community narrow down your homesearch, and get you into the home of your dreams. How does (Fillin Wednesday) look for you?

Regards,


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Subject: Why more families choose our family at Maronda Homes


We have been building high quality homes for over 45 years. That means we have hundreds of satisfied home owners, and I wanted to share just a few quick comments from some of them.

(Quotefrom a home owner (with their permission) “PUT A QUOTE FROM A SATISFIED HOME BUYER HERE (with their permission)!" The BLANK family)

(“PUT A SECOND QUOTE FROM A SATISFIED HOME BUYERHERE (with their permission)!" The BLANK family) If not inserted auto fill of

these (

I love my home! The rooms are so big that sometimes I get really excited... I could take the apartment I lived in and put it in to my master bedroom and still have room to move about!-Mary, Maronda Homeowner

I know that people are normally quick to complain, and reluctant to compliment, which is why I wanted to send this email. We have been beyond impressed with Maronda and wanted to THANK YOU for all that you've done for us. We have, and will continue to, let everyone know our satisfaction with Maronda Homes.

-Holly & Greg, Maronda Homeowner)

I would love to hear what you thought of our homes.

Call or email me today so you can be our next raving

fan! Warmest Regards,

[Insert signature]


Subject:Peace of Mindfrom MarondaHomes


Did you know that Maronda Homes offers a Peace of Mind warranty from Bonded Builders for every single home? It covers:

1-Year Workmanship, Materials, and Internal Systems Protection

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10- Year StructuralWarranty: Foundations, Footings,FloorsandMore

so that you don’t have to worry about repairs or maintenance. What a relief!

Our Home Buying Process is one of the easiest and hassle-free around. We help you though every step of the decision-making process, so that you can focus things that are important to you. (List activitiesimportant to prospect, i.e. work, getting kids to school, time for homework, etc.)

I’d love to explain the process to you and help you select your new home. Please give me a call or shoot me an email. I look forward to hearing from you!

[Insert signature]

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Spec Photo Upload- once approved this will populate to Marondahomes.com, Zillow and all BDX sites.

Located in CRM, Hamburger Menu

Under Tools- Spec Photo Manager

It will bring you to the following screen

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Follow this procedure below for quickest approval.

When taking photos make sure phone is Horizontal. Widescreen photos only

Must Follow All MLS RULES. NO TRASH, CARS, PEOPLE, ETC…

Must give home description and photo description. No more than 7 photos will be live

There are 4 stages for pictures

To be built: At Framing or Block

1. Exterior

To Be Built: Drywall

1. Exterior 2. Living Room 3. Kitchen 4. Master Bedroom

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5. Masterbath 6. Feature Photo (Upgrade or Option) 7. Feature Photo (Upgrade or Option)

To Be Built: Install of Finishes

1. Exterior/ Must have stucco, brick, siding complete 2. Living Room 3. Kitchen 4. Master Bedroom 5. Masterbath 6. Feature Photo (Upgrade or Option) 7. Feature Photo (Upgrade or Option)

Finished Spec

1. Exterior 2. Living Room 3. Kitchen 4. Master Bedroom 5. Masterbath 6. Feature Photo (Upgrade or Option) 7. Feature Photo (Upgrade or Option)

Photo Examples (Finished stage)

1. Exterior

a.

2. Living Room

a.

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3. Kitchen

a.

4. Master Bedroom

a.

5. Masterbath

a.

6. Feature Photo (Upgrade or Option)

a.

7. Feature Photo (Upgrade or Option)

a.

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Drag Photos in or Browse for Photos on computer

Add homedescription

Click Upload

Once Uploaded- Click on Empty Caption and Name Photo Appropriately.

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These will then be sent to Corp. Marketing automatically

You will receive an approval or denied photo reasoning code.

Once approved the photos will appear on Marondahomes.com and third party sites in 24-48 hours

table of contents for helpfile

Documents