sustainability report 2014 - securitas...sustainability report prepared according to the g4...

Sustainability Report

2014

Sustainability reportingFor 2014, Securitas AB has published its first sustainability report prepared according to the G4 Sustainability Reporting Guidelines of the Global Reporting Initiative (GRI). The report was prepared in accordance with the Core application level. Unless otherwise noted, the report pertains to the 2014 calendar year. The sustainability report is a complement to the Securitas AB Annual Report 2014 and includes all companies in the Securitas Group, unless otherwise specified. The report has not been reviewed by an external third party.

Markets in which Securitas conducts operations:Argentina, Austria, Belgium, Bosnia and Herzegovina, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Jordan, Latvia, Luxembourg, Mexico, Montenegro, Morocco, the Netherlands, Norway, Peru, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the USA and Vietnam.

Diagram_BV_sid 117 / 1

Total sales and organic sales growth

0

14 000

28 000

42 000

56 000

70 000

10 11 12 13 140

2.0

4.0

6.0

8.0

10.0%

Organic sales growth, %

MSEK


Sales per segment

■ Security Services North America 36%■ Security Services Europe 50%■ Security Services Ibero-America 13%■ Other 1%

Salaries and benefits perbusiness segment, MSEK (%)

■ Security Services North America 21 606 (38%) ■ Security Services Europe 27 071 (47%) ■ Security Services Ibero-America 7 �410 (13%) ■ Other 968 (2%)

Salaries and benefits per segment, MSEK (%)

Dividend, MSEK

0

200

400

600

800

1 000

1 200

1413121110

Current taxes paid, MSEK

0

200

400

600

800

1 000

1413121110

Securitas in BriefSecuritas operates in 53 countries throughout North America, Europe, Latin America, Africa, the Middle East and Asia and employs close to 320 000 people.Securitas serves a wide range of customers in a variety of industries and customer segments. The service offering categories are specialized guarding and mobile services, monitoring, technical solutions and consulting and investigations. Securitas provides tailored solutions based on customer-specific needs.


Total sales and organic sales growth

0

14 000

28 000

42 000

56 000

70 000

10 11 12 13 140

2.0

4.0

6.0

8.0

10.0%

Organic sales growth, %

MSEK


Sales per segment

■ Security Services North America 36%■ Security Services Europe 50%■ Security Services Ibero-America 13%■ Other 1%

Salaries and benefits perbusiness segment, MSEK (%)

■ Security Services North America 21 606 (38%) ■ Security Services Europe 27 071 (47%) ■ Security Services Ibero-America 7 �410 (13%) ■ Other 968 (2%)

3Securitas Sustainability Report 2014

The security industry is undergoing an enormous transformation – a develop-ment that is moving faster than most people realize, and will move even faster in years to come. Securitas is at the forefront of this change.

Technology is developing fast and becoming less expensive, which is enabling us to change our ser-vice content and offer better security at a lower or equal cost. This paradigm shift is creating a brilliant opportunity for security companies that are able to make investments in technology, monitoring and response capacity, and have the financial strength to invest in the required equipment. We believe that it will guarantee our long-term and sustainable growth, to the benefit of all our stakeholders.

Securitas is a global company with operations in 53 countries. With almost 320 000 employees, being a reliable and solid employer is, of course, a top priority, but we must also conduct our business in an ethical manner, consider our environmental impact and offer high-quality services. As a respon-sible player in the security industry, we are actively adding value to our brand, reducing our exposure to the risks identified in the enterprise risk manage-ment process, and promoting sustainable growth and profit. In 2014, we continued our extensive training in Securitas’ Values and Ethics Code throughout the entire organization. The Group reporting system, Securitas Integrity Line, has been implemented in 50 of the countries in which we operate, and reported cases of non-compliance

with the Code are being followed up in a structured manner. Our due diligence process was further developed. We continued the stakeholder dialog process, which aims to monitor expectations with regard to Securitas’ sustainability performance.

Corporate social responsibility is an integral part of our everyday work. We believe it is good for our business as it promotes sustainable growth and profit, at the same time as it creates a competitive advantage.

A Responsible BusinessCEO statement

Alf Göransson President and CEO Securitas AB

Securitas Sustainability Report 20144

Securitas’ sustainability strategy is based on our fundamental values – Integ-rity, Vigilance and Helpfulness – and guided by our key corporate policies and guidelines, such as Securitas’ Values and Ethics Code.

To us, corporate social responsibility is a business approach that delivers economic, social and envi-ronmental benefits to our stakeholders and adds value to the Securitas brand.

Securitas offers services that make a positive contribution to society. Our customers can be found in nearly all industries and segments and some operate in sectors that are important for the whole of society. By providing them with high-quality security solutions and operating in a respon-sible and sustainable manner, our customers can focus on their core business and develop.

Securitas’ strategy is to move up the value chain and offer security solutions instead of only guarding

hours. This will enable us to avoid competing solely on the basis of price and to pay wages that are in line with our standards. Our position as one of the largest companies in the industry enables us to work actively toward improving the status of the security officers and conditions in the security business, for example, through active dialog with authorities, industry associations and unions.

To meet our stakeholders’ expectations of us as a responsible, honest and transparent company, Securitas strives to continuously improve our sus-tainability work and communication. Submitting a sustainability report according to the GRI guidelines for the 2014 financial year forms part of this aim.

Sustainability Strategy


Conducting our business according to laws and regulations, maintaining high business ethical standards and upholding our shared values are important components of all of Securitas’ operations.

At Securitas, corporate social responsibility (CSR) is an integral part of our everyday work, and sus-tainable operations are the foundation for our long-term growth. The business must be sustainable, not only financially, but also socially and environ-mentally.

Structured sustainability workOur values have served as the foundation for our work for many years. Since 2011, sustainability work in Securitas has gradually been further devel-oped in a structured manner. This work is based on Securitas’ Values and Ethics Code, one of our key corporate policies. • All employees are trained in Securitas’ Values

and Ethics Code, to ensure that they understand and comply with the code

• Securitas encourages all employees to report incidents of non-compliance with Securitas’ Values and Ethics Code. This can be done through various channels, for example, the Group reporting system, Securitas Integrity Line

• Non-compliance with Securitas’ Values and Ethics Code is considered a risk, and as such, it has been classified as one of seven prioritized risks in the Group’s enterprise risk management process

• Securitas has a zero-tolerance policy against all forms of bribery and corruption, including facility payments. Securitas’ Values and Ethics Code and the Securitas Anti-Corruption Policy set out minimum requirements that ensure compliance with the law

• To meet the requirements of customers and other key stakeholders regarding transparency and communication, Securitas submitted this sustainability report according to the GRI G4 Sustainability Reporting Guidelines for the financial year 2014

OrganizationAlf Göransson, President and CEO of Securitas AB, has ultimate responsibility for the Group’s sustain-ability work. The Group CSR Officer leads the daily work, and in addition to following the regular reporting line, also reports to the Board of Direc-tors’ Audit Committee. The Group CSR Officer’s responsibilities include coordination of corporate social responsibility activities across the Group, which involves working closely together with other core functions, for example, the legal and risk orga-nization at different levels in the company, as well as HR managers at the country level. Other respon-sibilities include stakeholder engagement on CSR issues, and supporting the countries of operation with respect to sustainability matters.

PoliciesSecuritas conducts its business according to all applicable local laws and regulations. Securitas’ Group Policies and Guidelines establish the frame-work for all polices and compliance monitoring in the Group. Several of these policies relate to our sustainability work:

Securitas’ Values and Ethics Code sets out the principles to which we adhere regarding human rights, employees, business ethics, environment and community involvement

Securitas Anti-Corruption Policy clearly sets out the principle of zero tolerance for any corrupt practices, with clear definitions, requirements for risk assessment, guidance regarding third-party relationships, training and follow-up

Securitas Group Emissions Policy states that we should strive to continually reduce our climate impact, focusing primarily on the energy and transport areas

Securitas’ Work with and Management of Sustainability Issues


Prerequisites for reportingSecuritas AB’s sustainability report is prepared according to the G4 Sustainability Reporting Guide-lines of the Global Reporting Initiative (GRI). The report was prepared in accordance with the Core application level. Unless otherwise noted, the report pertains to the 2014 calendar year. The sustainability report is a complement to the Securitas AB Annual Report 2014 and includes all companies in the Securitas Group, unless otherwise specified. 2014 is the first year for which Securitas AB has submitted a sustainability report according to the GRI guide-lines. The report has not been reviewed by an external third party.

Securitas AB’s sustainability report describes the Group’s work with regards to economic, envi-ronmental and social aspects. Information and key indicators have been selected based on the areas deemed most important for Securitas to measure, follow up and communicate. The basis for the materiality analysis is the stakeholder dialog, where key external and internal stakeholders’ views are considered. This process provides a way for Securitas to continuously improve its sustainability work and communication. Both external and internal stake-holders stated employees’ working conditions, including labor relations and training, as the most relevant sustainability issue for Securitas.

DefinitionsThe sustainability report includes all companies in the Securitas Group, unless otherwise specified. In certain indicators data also from the associated companies in India and Vietnam is included in the sustainability report.

Operations outside of Securitas’ direct control, such as suppliers and customers, are not included in the report.

DeviationsThe report is prepared according to the G4 Sustain-ability Reporting Guidelines of the Global Reporting Initiative (GRI). If an assessment of the collected data has shown that the quality in certain areas is not sufficiently high, that particular data has not been included in the report. Examples of this include presentation by gender or by age group. These deviations are specified in the GRI Index. According to Securitas’ action plan, all indicators should be disclosed in full within three years, where it is possible from, for example, legal or competition reasons.

Contact personCecilia Alenius Group CSR Officer E-mail address: [email protected]

About the Sustainability Report


At Securitas, sustainable operations are the foundation for our long-term growth. The business must be sustainable, not only financially, but also socially and environmentally. For us, corporate social responsibility (CSR) is an integral part of our everyday work.

Securitas operates in 53 countries and employs almost 320 000 people globally. Being a responsi-ble and solid employer is a priority, but we must also conduct our business in an ethical manner, consider our environmental impact and offer high-quality services. Only then will all areas of our operations become sustainable.

The security business is characterized by low margins and fierce price competition in many markets. To keep prices down, some guarding companies have a lower wage level. Securitas’ strategy is to move up the value chain and offer security solutions instead of only guarding hours. This enables us to avoid competing solely on the basis of price and to pay wages that are in line with our standards. The shift towards including more technology in the security solutions we sell does not necessarily mean that the number of employees must be reduced. It works to our advantage to have many security officers. When an alarm sounds, we can immediately dispatch a mobile patrol, or the security officer at the Security Operating Center can intervene. It is also an opportunity for employee development, as we need more security officers with specialized training. With more qualified employees, we can offer more specialized and qualified services – services that add value for our customers and increase profitability for us.

Driving the security industryIn markets where Securitas is one of the largest security companies, we use our position to drive the industry towards better standards. Through industry associations, we work together with authorities and unions to achieve mandatory basic training for security officers, wages that meet or exceed legal or industry minimums, and mandatory authorization for security companies.

Training to gain a competitive advantageTraining our employees at all levels is key to Securitas’ ability to provide high-quality professional security services. We believe it is a way to gain a competitive advantage.

To meet customer demands, Securitas has train-ing centers in most countries and provides both basic and highly specialized training for employees at all different levels. In some countries, it is not mandatory to complete basic training before being allowed to work as a security officer, but Securitas ensures that all new employees receive at least basic security training. In other countries, training is required and Securitas often plays an active role in developing this education.

All employees are trained in Securitas’ Values and Ethics Code, and at year-end 2014, approxi-mately 90 percent of all managers and office staff and close to 70 percent of the security officers had completed the course.

Well-structured reporting processSecuritas encourages all employees to report inci-dents of non-compliance with Securitas’ Values and Ethics Code. We have a well-structured process for handling reports, with different reporting channels to ensure that employees find a channel with which they feel comfortable. For example, employees can report to a manager or HR person locally, to a divi-sional legal manager, to the Group CSR Officer or through the Group reporting system, known as the Securitas Integrity Line. There are clear instructions detailing who can investigate a case, depending on the type of allegation and the individual the report concerns. The instructions also include information about data privacy and handling times.

Responsible Business Promotes Sustainable Growth


Risk assessmentNon-compliance with Securitas’ Values and Ethics Code is considered a risk, and as such, it has been classified as one of seven prioritized risks in the Group’s enterprise risk management process. This means that all countries of operation must complete an annual self-assessment concerning processes and routines pertaining to implementation of and compliance with the Code and related policies and activities. The results are analyzed and the entities’ presidents are asked to provide action plans to address any deviations. Some subsidiaries are visited as a follow-up, especially newly acquired companies. During these visits, the self-assessment answers are followed up and processes and routines are checked. If required, internal or external audits are carried out.

Before acquiring a company in a country where Securitas does not conduct operations, a compre-hensive risk assessment of the conditions in the country is carried out. This assessment addresses such areas as corruption and human rights, and is based on various sources, including reports from Transparency International and Human Rights Watch. If the assessment shows that it will be very difficult to conduct business in an acceptable way, we will not enter that market. Securitas does not operate in so-called complex environments, for example, war zones.

If the conditions are satisfactory and the deci-sion is taken to proceed with an acquisition, the customary due diligence process is supplemented with, for example, background checks of key per-sonnel and verification against sanction lists.

A new governance, risk and compliance (GRC) system has been implemented in early-2015. The system will for example be used for data collection for the sustainability report.

Read more about Securitas’ enterprise risk management on pages 38–48 in the 2014 Annual Report.

Anti-corruptionAs a complement to Securitas’ Values and Ethics Code, an anti-corruption policy was implemented in 2013. The policy provides definitions and gives examples and assistance in evaluating benefits to determine compliance with Securitas’ zero-toler-ance policy against all forms of bribery and corrup-tion, including facility payments. Securitas’ Values and Ethics Code and the anti-corruption policy set out minimum requirements that ensure compliance with the law, including legislation with extraterritorial application, such as the UK Bribery Act and the US Foreign Corrupt Policies Act. Local entities are asked to create their own detailed policies for gifts and business entertainment. An e-learning course in the anti-corruption policy will be launched at the beginning of 2015. The course will be mandatory for relevant managers and administrative staff.

Sustainability reportingIn 2013, Securitas started measuring and disclos-ing a number of key performance indicators defined by the Global Reporting Initiative (GRI). This work has continued towards presenting a full GRI report for 2014 in order to meet the requirements of customers and other key stakeholders regarding transparency and communication. The 2014 stake-holder dialog confirmed that measuring and dis-closing key figures for working conditions and labor relations is a top priority for Securitas.

Working conditions

Sustainable operations

High ethical

business standards

Opera-tional

excellence

With almost 320 000 employees, working conditions are key. But we must also operate in an ethical manner and offer high- quality services. Only then will all areas of our operations become sustainable.


Priorities and results 2014 Priorities 2015

Securitas’ Values and Ethics Code

> The self-assessment questionnaire was further developed and the results regarding the implementation of and compliance with Securitas’ Values and Ethics Code and related policies and activities were followed up. Where the results were not satisfactory, the countries in question were asked to present action plans. Six country visits were conducted

> The implementation of a new governance, risk and compliance (GRC) system to manage the enterprise risk management process, including self-assessment questionnaires

> 38 countries have completed the training for managers and office personnel and in total, approximately 90 percent of the managers and office personnel have completed the course. 34 countries have trained more than 50 percent of their security officers and in total, close to 70 percent of the security officers have completed the course

> Ensure that the training is completed in all countries

> The Group reporting system, Securitas Integrity Line, was introduced in one additional country and is now implemented in 50 countries

> Introduce Securitas Integrity Line in the remaining three countries

> The launch of an e-learning course in Securitas’ anti-corruption policy

Employee relations

> An employee survey was conducted in all countries in Security Services Europe

> After analyzing the results of the employee survey, local action plans are to be prepared and followed up

> Three meetings were held with UNI Global Union (UNI) and the European Works Council (EWC)

> Pursue constructive dialog with UNI and EWC

CO2 emissions

> Average CO2 emissions were reduced by 1.4 percent for cars and 2.7 percent for minivans

> Further reducing emissions from company-owned and leased cars and minivans

Reporting > New stakeholder consultations were held, including an investor meeting focusing on sustainability issues

> Continued and improved stakeholder dialog

> A full GRI G4 report was completed > Further improve the data quality for the GRI report, getting all countries of operation up to speed

> Securitas scored 84 of a possible 100 points in the CDLI section of the 2014 CDP, compared with 74 in 2013. In 2014, the level remained at C in CPLI (A is the highest level)

> Use results in CDP to drive change towards lower emissions

Business practice

> Continued work with refinement of the processes for due diligence for acquisitions and investigations of cases of non-compliance with the Code

> Further develop the Group guidelines for risk assessment of suppliers, including a due diligence process

> Update the fair competition policy and launch an e-learning course about the policy

International codes of conduct

> Securitas applied for membership in the International Code of Conduct Association (ICoCA) and signed the International Code of Conduct for Private Security Providers

Sustainability Progress


Our Stakeholders

Securitas aims to be a responsible, honest and transparent company. We encourage an ongoing dialog with our stakeholders in order to better understand their expectations in the areas of sustainability work and communication and to identify areas in which there is room for improvement. We meet many of our stakeholders regularly during the course of our daily work, and once a year, key stakeholders are also invited to participate in a survey. Listed below are Securitas’ key stakeholders and a description of how we engage with them.

Customers We must have an in-depth understanding of our customers’ needs and industry-specific requirements, both to be able to provide optimal and cost-effective security solutions and to meet the customers’ sustainability

requirements as a supplier. Securitas’ employees at different levels meet the customer frequently and we have daily contact with our customers’ clients. In addition, we conduct customer satisfaction surveys.

Employees and employee represen tatives As a service company, our 320 000 employees are our most valuable asset. Securitas strives to be a reliable and attractive employer by utilizing such tools as solid recruit-ment and onboarding processes, training at all levels of the company – including training in Securitas’ Values and Ethics Code for all employees – talent management, employee surveys and various reporting channels for reporting cases of non-compliance with the Code.

Securitas values proactive relationships and a construc-tive dialog with UNI Global Union (UNI), the European Works Council (EWC) and local unions. Securitas and UNI meet at least twice a year to discuss current issues, and members of Group Management and EWC delegates get together at an annual meeting.

Shareholders, investors and analysts An ongoing dialog with our shareholders and investors assures the long-term development of our business. We publish interim reports and other continuous financial

information, organize Investor Days and other investor and analyst meetings, roadshows and conferences. At the Annual General Shareholders’ Meeting, all shareholders are able to exercise their influence.

Suppliers To ensure that our suppliers understand our requirements concerning values and ethics, we provide them with information regarding Securitas’ Values and Ethics Code and, as far as possible, include compliance

with the Code in our supplier contracts. We also have specific guidelines and standards for suppliers and conduct supplier risk assessments, when required.

Industry organizations As one of the largest companies in the security industry, Securitas is a driving force in raising standards and levels of professionalism in the industry, improving the status of security officers, raising wage levels and intensifying skills development efforts. This is done through membership in local and global industry organizations, such as the Ligue Internationale de

Societés de Surveillance, ASIS International, the Confed-eration of European Security Services (CoESS) and the Aviation Security Services Association-International (ASSA-I). Securitas has applied for membership in the International Code of Conduct Association (ICoCA) and has signed the International Code of Conduct for Private Security Providers.

Communities By providing security solutions for companies and communities, Securitas allows its customers to focus on their core business and prosper. We also par-

ticipate in local projects, such as security training in schools and mentorships for young people encountering difficulties in entering the work market.

Policy makers and authorities Securitas cooperates with authorities at local and national levels to

improve our business conditions and works proactively to achieve better conditions in the security business.


Securitas is a global company that is close to the local communities in which it operates. Being a stable and responsible employer is important to us and we participate in a number of initiatives designed to improve working conditions. Below are some examples.

DenmarkTogether with a number of municipalities and private companies in Denmark, Securitas is partici-pating in a mentor project. Security officers act as mentors to young people encountering problems entering the work force or with criminal backgrounds. The mentor prepares an action plan for the daily work and then accompanies the young person to the workplace, for example, at a construction site, as support.

EgyptIn Egypt, Securitas has a clear strategy to pay higher wages to security officers than its competitors. We concentrate on customer segments such as embassies and multinational enterprises and avoid competing on price. If we cannot agree with a potential customer on a price that covers the cost for the security officers’ wages, we decline the assignment.

Hong KongIn an initiative to reduce the company’s environ-mental impact, Securitas in Hong Kong recycles old uniforms. If the uniforms are in good shape, they are stripped of company logos and given to a charity organization.

India In India, extensive efforts have been made to improve the information provided to employees. Wages are paid on time and all employees receive individual text messages with information about their wages and benefits. Help desks are also available at large customer sites. A dedicated toll-free HR Helpline has been introduced for all employees nationally, which tracks and handles issues within a short time frame.

IndonesiaSecuritas Indonesia has the lowest employee turnover rate of all companies in the region at less than 10 percent. Many small security companies in Indonesia do not provide minimum wages and benefits. Securitas pays at least minimum wages and provides other statutory benefits, as well as medical benefits for our employees and their families.

PeruSecuritas in Peru works together with customers, authorities and non-profit organizations to create employment opportunities for disabled people, both as security officers and administrators. The model has been successful and more customers are expected to join the project.

USATogether with other companies, Securitas has participated for several years in a national initiative to create jobs for military veterans. Since 2012 Securitas has hired more than 15 000 veterans.

Securitas Cares about the Community


Sustainability DataEmployees

Number of employees per business segment

Security Services North America 103 825 107 424Security Services Europe 117 309 117 843Security Services Ibero-America 56 620 58 273Other 31 870 35 667Total 309 624 319 207

■ Security Services North America, 34%■ Security Services Europe, 37% ■ Security Services Ibero-America, 18%■ Other, 11%

2013 2014

Gender distribution, average number of yearly employees

10080604020

010 11 12 13 14

■■ Women. 2014: 21%■■ Men. 2014: 79%

%

Employee turnover, %

303234363840

10 11 12 13 14

%

New employees

150 000120 000

90 00060 00030 000

0

595653504744

% of average number of yearly employees. 2014: 51% ■■ Actual number. 2014: 142 550

% Number

10 11 12 13 14

Andel av anställda med heltids- respektive deltidsanställning*

■ Heltid, 84%■ Deltid, 16%

Share of employees with full-time and part-time employment, respectively*

■ Full-time, 84%■ Part-time, 16%

Andel av högsta ledningen som är anställda lokalt, 2014*

■ Andel anställda från lokalsamhället, 95%■ Andel anställda utanför lokalsamhället, 5%

Proportion of senior management hired from the local community, 2014*

■ Hired from local community, 95%■ Hired from outside local community, 5%

Senior management: Members of the country’s executive management team

Local employee: An employee who is born in or has the le-gal right to reside indefinitely in the country

* Reporting countries represent 89% of total sales (88) / 88% of total number of employees (79)

Definitions according to GRI G4

* Reporting countries represent 98% of total sales (N/A) / 95% of total number of employees (N/A) Definitions according to GRI G4

Injuries, fatalities*

2013 2014Actual number of work-related injuries 4 848 5 651Injury rate 2.4 1.8Actual number of work-related fatalities 8 15* Reporting countries represent 98% of total sales (73) / 95% of total number of

employees (70) Definitions according to GRI G4

Causes, work-related fatalities

2013 2014Traffic accident 1 8Crushing accident 1 2Heart attack 2 4Shooting, other fatal attack 3 1Fire accident 1 0Notes 2014: Three of the traffic accidents occurred while travelling to or from work, but are according to local rules classified as work related fatalities. Fatalities caused by heart attack are in the cases reported classified as work related fatalities according to local rules, as the incident occurred during working hours. The increase compared to 2013 is explained by the increase in number of countries reporting.

Training hours*

2013 2014Total number of hours of training 3 541 571 3 691 266Average number of hours of training per employee 17.10 11.57The decrease in average number of hours of training per employee compared to 2013 is explained by the fact that the additional countries reporting in 2014 train less hours in average than the countries that reported also in 2013.

* Reporting countries represent 96% of total sales (83) / 88% of total number of employees (75) Definitions according to GRI G4

Share of employees covered by collective bargaining agreements*

52%

* Reporting countries represent 98% of total sales (N/A) / 95% of total number of employees (N/A) Definitions according to GRI G4

39%

52%

Andel av högsta ledningen som är anställda lokalt, 2014*

■ Andel anställda från lokalsamhället, 95%■ Andel anställda utanför lokalsamhället, 5%

Proportion of senior management hired from the local community, 2014*

■ Hired from local community, 95%■ Hired from outside local community, 5%* Reporting countries represent 93%

of total sales (N/A) / 91% of total number of employees (N/A) Definitions according to GRI G4


2010 is the base year, as it was the first year Securitas assessed its climate impact. No recalculation of the base year has been done, even though the scope of the climate assessment has been extended to include 37 more countries, compared with 2010.

A GHG assessment quantifies all seven Kyoto greenhouse gases where applicable and it is measured in units of carbon dioxide equivalence, or CO2e. For Securitas the following greenhouse gases are applicable and have been included in the assessment:

Carbon dioxide (CO2), Methane (CH4), Nitrous oxide (N2O). Biogenic CO2 emissions: Not relevant for Securitas.

The Greenhouse Gas Protocol Corporate Standard is a standard for reporting climate data. The system Our Impacts has been used as the calculation tool. Operational control is the chosen consolidation approach.

* Reporting countries represent 99% of total sales (94) / 99% of total number of employees (87). Definitions according to GRI G4

Gross direct and indirect emissions of CO2 equivalent, 2014*

■ Security Services North America 13 306 3 736■ Security Services Europe 57 393 13 620■ Security Services Ibero-America 17 828 2 256■ Africa, Middle East and Asia 3 727 2 456■ Other 89 35

Direct (Scope 1)

Indirect (Scope 2)

Total

100 00080 00060 00040 00020 000

0

Tonnes

* Reporting countries represent 99% of total sales (94) / 99 % of total number of employees (87) Definitions according to GRI G4

Direct (Scope 1)

Indirect (Scope 2) Max CO2 gram per km for

new minivans (6–7 seater): 180 Max CO2 gram per km for new company cars (max 5 seater): 140 Average CO2 emissions from vehicles: 149 ■■ Number of vehicles: 12 689

Average CO2 emissions from vehicles

12 000 11 00010 000

9 0008 0007 000

10 11 12 13 14

Gram/km No. of vehicles 230210190170150130

Customer satisfaction surveysCustomers are an important stakeholder group and customer satisfaction surveys is another way of maintaining a constructive dialog with this group.

57% of all countries* conduct

regular customer surveys.

The three key conclusions from surveys conducted in 2014 are:Training – the security officers need the correct training for the assignmentCommunication – more communication to make things easier for our customersService quality – ensure high quality with respect to services and personnel

* Reporting countries represent 98% (95) of total sales / 96% (86) of total number of employees. Definitions according to GRI G4

Environment Other

Customers

Subscription to/endorsement of external declarations, principles, etc

CountryISO

9001ISO

14001OHSAS 18001

Security Services North AmericaCanada ■

Security Services EuropeAustria ■

Belgium ■

Bosnia and Herzegovina ■

Croatia ■ ■ ■

Czech Republic ■ ■

Denmark ■

Estonia ■ ■

Finland ■ ■ ■

France ■

Germany ■

Hungary ■

Ireland ■ ■ ■

Latvia ■

Montenegro ■ ■

Netherlands ■ ■ ■

Norway ■ ■ ■

Poland ■

Serbia ■

Sweden ■

Switzerland ■

Turkey ■ ■ ■

UK ■ ■ ■

Security Services Ibero-AmericaArgentina ■

Colombia ■ ■

Peru ■ ■ ■

Portugal ■ ■ ■

Spain ■ ■ ■

Africa, Middle East and AsiaHong Kong ■

India ■

Singapore ■

UAE ■

Vietnam ■


GRI Index

Securitas AB’s sustainability report is prepared according to the G4 Sustainability Reporting Guidelines of the Global Reporting Initiative (GRI). The report was prepared in accordance with the Core application level.

AR = Securitas AB Annual Report 2014SR = Securitas AB Sustainability Report 2014

GRI reference and description Page reference Note

GENERAL STANDARD DISCLOSURESStrategy and analysisG4-1 CEO statement SR 4

Organizational profile G4-3 Name of the organization AR 53G4-4 Primary services AR 10–13G4-5 HQ location AR 53G4-6 Countries of operation SR 3G4-7 Nature of ownership AR 130–131G4-8 Markets served AR 6–7, 14–15G4-9 Scale of operation AR 15, 89 (note 9),

114 (note 38)G4-10 Number of employees SR 14 Not reporting by employment

contract and gender; employment types not reported by gender (see also page 7).

G4-11 Collective bargaining agreements SR 14 Includes data from the associated companies in India and Vietnam.

G4-12 Supply chain description SR 12G4-13 Significant changes AR 53–61G4-14 Precautionary approach SR 9G4-15 External charters SR 12G4-16 Memberships and partnerships SR 15

Material aspects and boundaries G4-17 List of entities AR 124 (note 48) In the following standard

disclosures and indicators, data from the associated companies in India and Vietnam is included: G4-11, G4-EC6, G4-EN15, G4-EN16, G4-LA6, G4-LA9, G4-PR5.

G4-18 Defining report content SR 7, 9, 12G4-19 Material aspects SR 7, 9, 11–12G4-20 For each aspect, report the aspect

boundary within the organizationSR 7, 9, 11–12, 16–17

G4-21 For each aspect, report the aspect boundary outside the organization

SR 7, 9, 11–12, 16–17

G4-22 Restatements N/AG4-23 Significant reporting changes N/A

Stakeholder engagementG4-24 Stakeholder groups SR 12G4-25 Basis for identification SR 12G4-26 Approach to stakeholder engagement SR 12G4-27 Key topics raised SR 7, 12, 14–17


AR = Securitas AB Annual Report 2014SR = Securitas AB Sustainability Report 2014

GRI reference and description Page reference Note

Report profileG4-28 Reporting period SR 7G4-29 Previous report N /AG4-30 Reporting cycle SR 7G4-31 Contact point SR 7G4-32 Content index and in accordance SR 16–17G4-33 Assurance SR 7

GovernanceG4-34 Governance structure AR 29–49

Ethics and integrity G4-56 Codes of conduct SR 6, 11–12

SPECIFIC STANDARD DISCLOSURES

G4-DMA-a Report why the aspects are material SR 4–6, 12G4-DMA-b Report how material aspects are managed SR 5–6, 11G4-DMA-c Evaluation of the management approach SR 7–12, 14–17

MATERIAL ASPECTS

ECONOMIC

Aspect: Economic performanceG4-EC1 Direct economic value generated and

distributedAR 62–63

Aspect: Market presenceG4-EC6 Proportion of senior management hired

from the local community at significant locations of operation

SR 14 Includes data from the associated companies in India and Vietnam.

ENVIRONMENTAL

Aspect: EmissionsG4-EN15 Direct greenhouse gas (GHG) emissions

(Scope 1)SR 15 Includes data from the associated

companies in India and Vietnam.G4-EN16 Energy indirect greenhouse gas (GHG)

emissions (Scope 2)SR 15 Includes data from the associated

companies in India and Vietnam.

SOCIAL – LABOR PRACTICES AND DECENT WORK

Aspect: EmploymentG4-LA1 Total number and rates of new employee

hires and employee turnover by age group, gender and region

SR 14 Not reporting by age group, gender or region (see also page 7).

Aspect: Occupational health and safetyG4-LA6 Type of injury and rates of injury,

occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender

SR 14 Not reporting rates of occupational diseases, lost days, and absenteeism, or by region or gender (see also page 7). Includes data from the associated companies in India and Vietnam.

Aspect: Training and educationG4-LA9 Average hours of training per year per

employee by gender, and by employee category

SR 14 Not reporting by gender or employee category (see also page 7).Includes data from the associated companies in India and Vietnam.

SOCIAL – PRODUCT RESPONSIBILITY

Aspect: Product and service labelingG5-PR5 Results of surveys measuring customer

satisfactionSR 15 Includes data from the associated

companies in India and Vietnam.

Production: Securitas AB in cooperation with

Intellecta Corporate.Photo: Ingemar Lindewall


Securitas ABP.O. Box 12307SE-102 28 StockholmSwedenVisiting address:Lindhagensplan 70www.securitas.com

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