suchit dash - tangible rewards and engagement: the real story

22
©2012 Ifeelgoods, All rights reserved. Tangible Rewards and Engagement: The Real Story

Upload: gabe-zichermann

Post on 12-May-2015

3.874 views

Category:

Technology


0 download

DESCRIPTION

Tangible Rewards come in many shapes and sizes, and though they may not scale super well, they can be transformative. See how you can use non-discount, tangible rewards to drive user loyalty and engagement in this fast-paced talk from rewards expert Suchit Dash.

TRANSCRIPT

Page 1: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved.

Tangible Rewards and Engagement: The Real Story

Page 2: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 2

Evolution of Gaming

Page 3: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 3

Gaming in the 80’s

Page 4: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 4

Gaming in the 90’s

Page 5: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 5

Gaming in 00’s

Page 6: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 6

Evolution of Gaming

Page 7: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 7

Social Gaming combating TV audiences

Source: Zynga.com Game Study

53% of Facebook Users Play social games once a month

Page 8: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 8

The gamer has changed

Page 9: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 9

The gamer has changed

Source: PopCap Game Studies 2010

Page 10: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 10

Virtual Status

Source: Farmville / Zynga.com

Page 11: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 11

Real Life Status

Source: ABC News

Page 12: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 12

Evolution of Rewards

Page 13: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 13

Evolution of Rewards

Source: Marketing Experiments

Page 14: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 14

Traditional Promotions

Coupons

Discounts

Rebates

Buy One Get One Free

Nothing is personalized!

Page 15: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 15

2010 changed the concept of a traditional promotion

Source: Groupon 2010

Page 16: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved.16© 2010-2013 Ifeelgoods. All rights reserved.

THE EASIEST WAY TO REWARD YOUR CUSTOMERSCreate, manage and optimize your promotion campaign easily.

© 2010-2013 Ifeelgoods. All rights reserved. 16

Available everywhere, instantly! Online, mobile, offline.

Awards

Ifeelgoods is the leading promotion platform that provides the most flexible tools to help run effective campaigns across the web, mobile & offline.

Using a patented technology, Ifeelgoods taps into hundreds of high value, low cost digital rewards like iTunes Credits, Facebook Currency & Airline Miles to enhance and improve promotions.

Ifeelgoods technology delivers any reward instantly through the cloud in a safe, easy and convenient manner. Over the last 2 years, Ifeelgoods has scoured over 150 million pieces of data to ensure advertisers are safely delivering promotional content to their customers.

Over 300 promotional campaigns worldwide.

Over 100 clients in 16 countries

$11M funding

clients+100

offices3 countries16rewards+100

In facts

Featured in

Page 17: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 17

Perceived Value in the Concept of Rewards

Why do we cringe to pay for a $0.99 application?

while…

We give a tip for the same value without even thinking about it

Equal Value, Different Perception

Page 18: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 18

Snapshot of Rewards

Page 19: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 19

Snapshot of Clients

Page 20: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 20

Buy Flowers on 1800Flowers & get a $10 iTunes Gift CodeBuy Flowers on 1800Flowers & get a 25 Facebook CreditsBuy Flowers on 1800Flowers & get 50 Farmville Cash

Example of Client Implementation

Page 21: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 21

Instant Redemption, Instant Delight

Page 22: Suchit Dash - Tangible Rewards and Engagement: The Real Story

©2012 Ifeelgoods, All rights reserved. 22

Key Takeaways

1. Give rewards that consumers can understand!

2. Loyalty does not have to be “Earn & Burn” – it can be transactional

3. Find rewards that have a high perceived value. Even “micro-rewards can go a long way