Success is all about moments of truth!!

With every challenge comes that moment of truth that determines winning or losing. For an Olympian runner, a moment of truth can be the moment they decide to push a little more while feeling totally spent. For a manager or a leader it can be spending time afterhours to find a solution to problem in a production line. But moments of truth that lead to success start much earlier than when you are reaching for the finish line or delivering your product to your customer. For an Olympian runner it started when they decided to push a little harder every day during their training. And for a business leader or manager, it started early on with a general commitment to success. Here are some ideas for you:

Identify moments of truth:Take the time to discover your moments of truth for your business or line of work. Moments of truth are those opportunities that determine how your customers or clients decide who you are. If you are a manufacturer then on time delivery of your product is a moment of truth and says a lot about you when it comes to your customers or clients. At National Compressor Exchange we incorporate a computerized run testing system that allows us to test all our remanufactured refrigeration compressors and air conditioning compressors before they receive our stamp of approval. This allows us to make sure that we satisfy a very important moment of truth that our customers care about and that is a consistently high quality product every time.

We know that when we remanufacture a high quality refrigeration compressor and an air conditioning compressor we are in turn contributing to our customer’s success. [These moments of truth are either golden opportunities lost or made.] Before you are able to decide how you can do good on these image making opportunities you must identify them first. Many of these moments of truth are easy to identify because we are customers of someone else and we consciously or unconsciously judge their performance in the areas important to us. Pondering on how or in what way you measure other businesses you deal with is a goldmine for discovering moments of truth for your own business.

Why stop with yourself, engage your management staff, leaders, and employees in the exercise of finding moments of truth in what they do. And we rightly call it an exercise as the more you engage it the better you become at it. It can be a cultural change for your company but it is a worthwhile one.

Moments of truth encompass all you do:Don’t think that moments of truth are limited to on time delivery and high quality products. They encompass all you do. From the way you answer your customers’ phone calls, to how clean and organized your factory is it all makes a difference. We like to think that the more moments of truth you are aware of the more you can stay ahead of your competition and better your business. Making a priority of these moments of truth is obviously based on your type of business and your type of customer.

At National Compressor Exchange, we recognize our many moments of truth. We provide our customers with a highest quality refrigeration compressor and air conditioning compressor. We believe that for a leading remanufacturer of many types of refrigeration compressors and air conditioning compressors, moments of truth starts from our first interaction with the customer to the post sale activities.

We take pride in the quality and success of our internal remanufacturing processes as well as the activities that are more visible to our customers. We believe that to meet our customers’ expectations, we must exceed them by continuously identifying the moments of truth that ensure the highest quality in every process. We feel that we meet and exceed our moments of truths in the way we remanufacture compressors from our machining of the castings to run testing every compressor before it is deemed finished and ready to ship out.

To learn more about why we provide the highest quality refrigeration compressor and air conditioning compressor, visit us at www.nationalcompressor.com

National Compressor Exchange (NCE) specializes in remanufacturing industrial and commercial compressors for refrigeration, air conditioning and transportation. Our seven-part remanufacturing process ensures that you get a reliable compressor.