student notebook requirement the first 5 years. presentation outline introduction to the mount why...

STUDENT NOTEBOOK REQUIREMENT

The First 5 Years

Presentation Outline

• Introduction to the Mount• Why Have a Notebook Requirement• The Mount’s Initial Approach• The Early Years: 2000-2003• Notebook Program Review: 2003• Revising the Approach: 2003-2006• Plans for the Future• Questions

USB Flash Drive: OHECC – Mount Notebook Program

The Mount

• Private Liberal Arts College• Established by the Sisters of Charity

(Catholic) in 1920• Enrollment of 2250 Students• 450 Residential Students• 39 Undergraduate Programs• 5 Graduate Programs• 12 to 1 Student/Faculty Ratio

Why A Notebook Requirement?

• Supports student learning• Expense covered by student financial aid • Every profession expects computer literacy• Standard notebook & software

– Aids faculty preparation– Aids technical support & maintenance– Aids student & parent decision on what to buy

The Mount’s Approach - 1999

• Implement Course Management System

• Standard notebook for every student

• Access specialized software via web &

the wireless data network

• Phase-in campus-wide wireless data network

• Reduce / eliminate student computer labs

MEdia-Rich Learning INfrastructure

2002 EDUCAUSE Awardfor

Excellence in Networking

The Early Years: 2000-2003

Students

Faculty

Technical Infrastructure

Support Organization


Students • Notebook Requirement

– Full-time traditional undergraduates– Phased-in with each new freshmen class– Optional for all other students

• Funded by Technology Fee– Year 1: $750 per year– Year 2: $750 per year– Year 3: $800 per year– Year 4: $900 per year


Students • IBM ThinkPad selected

– Single model notebook for all students– Began with a three year replacement cycle– Year 4: Changed to two year replacement cycle– Students return notebook upon graduation


Faculty• Computers

– Year 1: only desktop computers available– Year 2: limited notebooks available– Year 3: more, but still limited notebooks– Year 4: all faculty requests for notebooks filled


Faculty• WebCT implementation

– Year 1: 55 faculty, 1500 accounts • Stipends for faculty summer training

– Year 2: 50 faculty, 2000 accounts– Year 3: 65 faculty, 2500 accounts

• Greater use of functionality

– Year 4: 65 faculty, 2800 accounts• Summer stipends end


Technical Infrastructure• Campus-wide wireless data network

• IEEE 802.11B• Year 1:

– Residence hall - Outdoor quad area– Several classrooms - Several study areas

• Year 2: – Completed all classrooms

• Year 3:– Residence hall changed to leaky coax from omni-

directional antennas


Technical Infrastructure• Central Software Server

– Specialized software • Available via wireless data network on campus

• Available via web from off-campus

• Available in the campus student computer labs

– Consistent problems with accessing the central software server


Support Organization• New/separate help desk/technical support

– Year 1: Two support staff plus one student worker– Year 2: Support staff became A+ Certified– Year 3: Hired administrative support person

20 students trained as first line help desk support

Increased use of depot repair– Year 4: Staff level remained constant

Student workers helpful but limited

3 staff are overworked

Notebook Program Review: 2003

• Significant events – New CIO hired in April– CFO requests financial analysis– Numerous student complaints

• About the notebook requirement• Blaster virus hits first day of classes• New notebook model, system board problems

– Faculty were quiet

USB Flash Drive: MERLIN Program Review Definition


• Student Complaints– Technology Fee increases each year– Freshmen have the newest notebooks– $500 charge per non-warranty repair– Service and support below expectations– Some faculty won’t allow notebook use in class

• Series of meetings with students– SGA MERLIN Task Force– Articles in student newspaper


• MERLIN Financial Review

– MERLIN expenses are $1182 per student per year– Student Technology Fee was $900 per year

• Only full-time traditional undergraduates pay

– Two year notebook lease fee was $720 / year – Notebook purchase price was $1550

• Market value purchase option at end-of-lease

USB Flash Drive: MERLIN Expense Summary


• Mount Lease vs. Student Purchase– Will notebooks last students 4 years?

• Needs vary by Academic Program

– Mount Lease expenses• Recovery of leased notebooks each semester• Student notebooks never returned• Hidden costs at end of lease

– Student Purchase• Larger initial cost for student• Lower total cost over 4 years


• Notebook RFP Process– Began with RFP from Univ. of Dayton– Sent to major notebook distributors– Remained with IBM ThinkPads

• OSU contract prices

USB Flash Drive: Mount Notebook RFP

Revising the Approach: 2003-2006

• Switched to Student Purchase– Phase-out of Mount Lease

• Existing lease obligations had to be met• Obligation to current students had to be met

– New student notebook order procedures• Changed marketing approach• Offered three notebook models for purchase

Base Enhanced Apple Powerbook

USB Flash Drive: Implement Student Purchase


• Split the Technology Fee– Notebook Lease Fee of $750 per year

– Technology Fee of $80 part-time / $250 full-time • Applies to all on-campus students

USB Flash Drive: Implement Student Purchase


• Address Student Support Complaints– Separate support organizations

• 3 staff supporting student notebooks• 1 staff supporting student computer labs• 4 staff supporting faculty/staff computers


• Reorganized support organizations– Single Help Desk with 4 staff– Single Technical Support with 4 staff– Designated peak periods– Emphasized student liaison function

• Continue to meet with SGA & students• Appeals process in place

– Monthly notebook cleaning sessions


• Faculty– Emphasize faculty liaison function

• Revised Director, Instructional Technology position

– Shift from media focus to instructional technology– Offer individual / “house call” training sessions

WebCT PowerPoint etc.

– Allow faculty to chose fromDesktop Base Notebook Tablet Notebook


• Technical Infrastructure– Implemented Cisco Clean Access– Finished installation of leaky coax in residence hall– Removing central software server

• Specialized software purchased by students

– Removing central student storage space• Very limited use

Fall 2006

• Notebook optionsBase Enhanced/Multimedia

Tablet MacBook Pro

• Implementing web-based help desk & asset tracking software package

• “Hot spot” data wireless network being tested– Phasing-in 802.11 B/G

Future

• Notebook requirement for all students– Faculty discussion

• Expand student notebook options– Personally-owned notebooks

• Formal and informal learning spaces– Make campus more notebook friendly– Learning Spaces Task Force

QUESTIONS ???

• Joe O’Neil– Coordinator, Student Technology and

Media Services– [email protected]

• Keith Weber– Chief Information Officer– [email protected]

student notebook requirement the first 5 years. presentation outline introduction to the mount why...

Documents

year year

year slide

accounts year

classrooms year

year replacement cycle

b year

certified year

faculty computers year