The Consumer Advisory Group (CAG) is a group of up to 12 consumers and ex- consumers (clients), the group advocates for the interests of all ACSO consumers by;

Assisting ACSO to understand what consumers want and need by giving advice, knowledge and guidance.

Assisting ACSO to evaluate the effectiveness of its programs and services.

Providing input into strategic planning

Considering any matter referred to it by the ACSO Council, Executive and Program Managers.

Participating in ACSO activities as required.

If you are interested and want more Information— Ring Christine Cappello or Susie Beach on Telephone 9413 7000 or Email us:

Chris CAG Coordinator ccappello@acso.org.au

Susie, CAG Project Officer sbeach@acso.org.au

A u s t r a l i a n C o m m u n i t y S u p p o r t O r g a n i s a t i o n

C O N S U M E R A D V I S O R Y G R O U P

Changing TIDES Magazine— September, 2015

STRIVE TO BE THE BEST

VERSION OF YOURSELF

The Pantry August 2015

Who are we?

ACSO’s Pantry project is focused on helping families and

individuals in their current circumstance, who need help

by providing food. Situated at the rear of the recently re-

furbished ACSpressO café on Regent Street, The Pantry

obtains various food supplies from sources like Foodbank

Victoria and unpacks and distributes them to families and

individuals in need of them.

New Groceries

Frozen Strawberries

Pasta

Yogurt

Soup (Various)

Baked Beans

Muesli

Eggs

Frozen Meals

Tomatoes and Onions

Lifeworks Behaviour Change Program

Level 4

255 Bourke Street

Melbourne VIC 3000 03) 8650 6200

Ongoing Change Inc.

15 Gisborne Street

East Melbourne VIC 3002 0407525 649

Anglicare (Family Services)

7-11 Shipley St

Box Hill VIC 3128 (03) 9896 6322

Family Life Services

197 Bluff Road

Sandringham VIC 319 (03) 8599 5433

Lifeworks - Moonee Ponds

5 Everage St

Moonee Ponds VIC 3039 (03) 8650 6200

Lifeworks - Preston

648 High St

Preston VIC 3072 (03) 8650 6200

ANGER MANAGEMENT COUNSELLING

AND RESOURCES

ANGER MANAGEMENT

Anger is a feeling, just as sadness, fear, happiness and worry

are all feelings. People tend to feel angry when their rights

have been violated or, when someone has caused them harm.

Often people feel angry but may not know why, their family and

friends may just experience them as being explosive and un-

predictable. Often the cause of anger is long forgotten but they

react angrily out of habit when they experience stress.

If this is the case for you, it is important that you learn more

about your anger and how to express your anger in a safe way,

not towards the people or objects around you. It is important

to distinguish anger, which is a feeling, from violence which is

a behaviour.

If you are behaving violently you may be tempted to believe

that this is because you have a problem with anger. The cause

of violence is much more complex, and it is important that you

seek suitable help so you can stop damaging your relation-

ships and hurting the people you care about.

If you are having difficulties it may be helpful to :

Find out more about your anger.

Are there particular feelings or memories you feel angry

about but have been unable to resolve, or patterns to your

anger?

Do what you can to address the original cause of your

anger and try to understand what the triggers are.

When you know the types of situations in which you get

angry, you can think about different ways of dealing with

your anger (eg. exercise, relaxing to music, learning

about meditation) and,

It may be helpful to discuss your anger with a Counsellor

who has a good understanding of this issue.

How do you qualify?

To qualify to receive grocery’s from The Pantry you

simply need to get your case manager to refer you

to The Pantry. Then we can set you up with some

lovely bags of groceries every week.

What’s happening?

We are currently creating our own cookbook filled

with delicious easy to cook meals. Each recipe uses

ingredients that the pantry supplies helping individu-

als and families to create low cost delicious meals.

This cookbook will be given to all of our clients for

free with their pantry pack when its completed.

One of the many participants at The Pantry has re-

cently had their own recipe for soup added to the

ACspresSO café menu. This is a Pumpkin soup

made with delicious fresh ingredients every day. It’s

a great and scrumptious way to warm yourself up

on a cold winters day.

Important Phone Numbers After Hours Counselling Line: 9349 1766

Aids Line 1800 133 392 hepatitis, and sexual health.

Alcoholics Anonymous 9429 1833

Beyondblue: 1300 224 4636

Cancer Helpline 13 11 20

Centre Against Sexual Assault (CASA) 9349 1766

Child protection: 131 278 (24 hours)

Children's Hospital: 9345 5522

Consumer Affairs Victoria: 1300 558 181

Court network: (03) 9603 7433

Crime victims support: (03) 9758 2818

Crisis mental health team: 9286 8588 A/H 9 286 8588

Direct Line:1800 888 236. (Drug and alcohol counselling)

Directory assistance: 1223

Disability Information Vic: 1300 650 865

Domestic Violence Crisis: 1800 015 188 (24 hour)

Family Drug Help: 1300 660 068 (support & information)

Financial & Consumer Rights Council 1800 134 139 (counselling)

Gambler's Help: 1800 156 789 24 hour (help problem gamblers)

Gay and Lesbian Switchboard Vic: 1800 184 527 (Counselling)

Gay Men’s Health/VIC AIDS Council: 1800 134 840

Grief Line: 9596 7799

Hepatitis C Helpline: 1800 800 241

Kids Help Line: 1800 55 1800-24 Hr. (Telephone Counselling Service)

Legal Aid (Victoria) 1800 677 402 (Legal Advice)

Lifeline 131 114—24 Hour (Telephone Counselling Service)

Lifeline Suicide Helpline 1300 651 251—(24 Hour 7 days)

Do you want to share

your experiences of

being a service user

to help ACSO under-

Do you

want to help

ACSO im-

Do you want to

advocate for all

ACSO consum-

The Consumer Advisory Group is a group of

current and previous ACSO service users (clients/

consumers). Members play a key role in making

sure consumer voices inform ACSO’s work.

You can help make sure services and supports

are delivered when and where they are needed

most.

CAG members—

You need to complete a Membership Form.and there will be an informal interview. You are required to participate in the group at least 12 months and participate in monthly 2 hour CAG meetings in Richmond. You will be paid for their input.

For more information and to

find out how to apply please

contact –

Christine Cappello

Susie Beach

Telephone : 9 413 7000

Email: ccappello@acso.org.au

sbeach@acso.org.au

Do you want to share

your experiences of

being a service user

Do you

want to help

Do you want to

advocate for all

Maternal & Child Health Line: 132 229

Men’s Line Australia:1300 78 99 78 (Support for men)

Men's Referral Service:1800 065 973

Mental Health Referral: 1300 732 211

Needle Disposal Hotline: 9304 2140

Nurse on Call: 1300 606 024

Office of the Public Advocate: (03) 9603 9500 / (1800 136 829 free)

Ombudsman Victoria :1800 806 314

Parent Line: 132 289 - (24 Hours—7 Days a Week)

Poisons Information Centre (Victoria): 131 126

Post and Ante Natal Depression Assoc.: 9428 4600

Residential Tenancy Line: 1800 136 716

Reverse Charge:12555

Salvation Army:1800 627 727 (Crisis Contact Centre)

SANE Australia: (Mental health info and referral) 1800 688 382

Sexual Assault Crisis Line: 9349 1766 (Centre Against Sexual Assault

Sharc:1300 660 068 ((Family Drug Help, Recovery Support)

Suicide Line: 1300 651 251

Supported Accommodation Rights: (03) 9419 8529—1800 066 256

Torture: (Vic. Foundation for the Survivors of Torture) 9388 0022

Traveller's Aid: (03) 9654 2600

Women’s Domestic Violence: 9322 3555 (Counselling & Support)

Women's Information Referral Exchange (WIRE) 1300 134 130

Women's: Domestic Violence & Incest Resource Centre 1800 015 188

Youth Substance Abuse Service: 1800 014 446 /9418 1020

(Alcohol and Drug Counselling)

Eating Well- Take away food is quick and easy, but it costs a lot, and may not be the best for you. Food experts agree that its best to:

Pantry Staples- It is useful to have these ingredients on hand, because they can be used in many meals.

For those we remember

Someone I know died last week peacefully in their

sleep,

Someone I know died last week but they didn’t die

alone,

Someone I know died last week whilst hoping for a

better life,

Someone I know died last week and they leave a

hole in many hearts,

Someone I know died last week may they finally be

at peace.

QUICK TASTY SOUPS BASIC RECIPE 1. Make 1 Litre or 4 cups of vegetable, chicken or beef stock with

ready made liquid stock, cubes or stock paste. 2. Add Ingredient Group listed below and simmer for half an Hour. 3. Serve Chunky or Puree for a smooth soup FOR PUMPKIN SOUP Add 750g. Pumpkin cut into cubes 3 Tablespoons Tomato Paste 1 Tablespoon Cumin Cook until Pumpkin is tender Stir 2 Tablespoons sour cream into Soup and Serve FOR VEGETABLE SOUP Add 2 medium Onions Sliced 1 cup Frozen Vegetables (any kind) 2 medium Carrots sliced 2 medium potatoes, cubed 2 Sticks Celery, sliced 1 Teaspoon dried herbs Cook until vegetables are tender Sprinkle with Grated Cheese and Serve

FOR SWEET CORN AND CHICKEN SOUP Add 2 chicken fillets finely sliced 2 cloves garlic, crushed or chopped 425g. Can of Creamed Corn Cook until chicken is tender Sprinkle with Grated Cheese and Serve

Crisis Accommodation

Crisis accommodation information line: 1800 627 727 (Free call) 10 am till 12 midnight - 7 days Flagstaff crisis accommodation: 9329 4800 (24 hour men

only)

Home ground: 30669417 2500 (hours 9-5 referral) Freecall 1800 048 325 phone 9288 9611 fax 9288 9602 northernhous-ing@homeground.org.au Frontyard: 9611 2411 (18-25yrs m/f - hours 9.30-5 referral)

St Kilda crisis centre: 9536 7777

Ozanam House: 9329 5100 (24 hour men only)

Hanover Southbank: 9699 4566 (single m/f)

Food Vans and Centres Church of All Nations - 180 Palmerston Street, Carlton - Ph: 93477268 or 9347 7077 Lunch on Tuesdays (gold coin donation) Food pantry (current ID required) Internet kiosk and drop-in centre. Hare Krishna Temple - 197 Danks Street, Albert Park,

Ph: 9699 5122 Free meals

Rosie’s Bus - Flinders Street Station Wednesdays and Fridays 8:30pm – 10:30pm.

Matthew Talbot Fitzroy Soup Van Street stops include: o Corner McCauley and Boundary Road, North Melbourne 7:00pm – 7:30pm o All Saints Fitzroy 7:45pm – 8:15pm o Flinders Street 8:20pm (Wednesday to Sunday only) o Hanover Southbank 9.00pm o Godfrey Street, City 9:15pm o Queen Vic Market Car park 9:30pm Salvation Army – Project 614 - 69 Bourke Street, Melbourne Ph: 9653 3213Free breakfast – Monday to Friday 9– 10:30am Free lunch - Monday to Friday 11:30am – 1.pm Food Van Queen Victoria Market (Peel St end) Sandwiches, assorted hot food, soup 10.30 – 11.00pm every night

Open Family Bus Cnr. Flinders and Swanston Streets Free food, coffee & tea—Tuesday, Thursday, Saturday 9-12pm St Vincent de Paul Soup Van King William Street (rear Fitzroy Police Station) Free food and coffee every night, approx 8.00pm