stressed out; what can be done march 2011

Stressed out; what can be done?

by Toronto Training and HR

March 2011

Contents3-4 Introduction to Toronto Training and HR5-6 Definitions7-8 Drill A9-10 Post-traumatic growth11-12 Master resilience training (MRT)13-20 Excessive job stress21-23 Strategies of stress management24-25 Measures26-28 work-life balance and stress29-30 Coping with stress30-42 Questions to ask31-32 Duty of employers33-35 Actions to reduce job stress36-41 Eliminating stress42-43 Prostitutes and stress44-46 Police stressors47-48 Drill B49-50 Case study A51-52 Case study B53-54 Conclusion and questions

Introduction

Introduction to Toronto Training and HR

• Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden

• 10 years in banking• 10 years in training and human resources• Freelance practitioner since 2006• The core services provided by Toronto Training and HR

are:- Training course design- Training course delivery- Reducing costs- Saving time- Improving employee engagement &

morale- Services for job seekers

Definition

DefinitionWORLD HEALTH ORGANIZATIONThe response people may have when presented with work demands and pressures that are not matched to their knowledge and abilities and which challenge their ability to cope

Drill A

Post-traumatic growth

Post-traumatic growth

Understanding the response to traumaReducing anxietyEngaging in constructive self-disclosureCreating a narrative in which the trauma is seen as a fork in the road that enhances the appreciation of paradoxArticulating life principles

Master resilience training (MRT)

Master resilience training (MRT)

Building mental toughnessBuilding signature strengthsBuilding strong relationships

Excessive job stress

Excessive job stress 1 of 7SYMPTOMSFatigueInsomniaHigh blood pressureHeadachesUlcersHeartburnInability to concentrate or relaxChanges in appetiteWaning sexual interest

Excessive job stress 2 of 7

CAUSESUnpredictability of employmentWork overloadLack of flexibilityPersonality conflictToo much responsibilityChanges in technologyLack of training


CONSEQUENCESMentalPhysicalSocialEconomic

Excessive job stress 4 of 7MAIN FACTORS OF STRESSToo fast working process or disappointment with not being promotedToo much or too little workDisplacement, change of work environment, change of co-workersChange in the nature of work or managing styleUnclear relationships with the superiors, insufficient space for own decision-makingIrregular or too long working hours, monotony of workDangerous work (feeling of risk), violence at the workplace

Excessive job stress 5 of 7FIVE BASIC REACTIONS1. Sharing grievances with others, without taking direct steps to change the situation2. Working longer and harder to reduce the overload3. Switching to an engrossing recreational activity, so they can return refreshed and do more work in a shorter time4. Withdrawing physically from the situation by quitting, seeking another job or reducing the time and energy spent at work5. Analyzing the situation, revising strategies and looking for ways to change things

Excessive job stress 6 of 7REDUCING STRESS ON THE JOB

Take charge of your situationBe realistic about what you can changeTake one task at a timeBe honest with colleaguesLet your employer helpSlow downRecognize danger signs of job stress


REDUCING STRESS ON THE JOB

Take care of your physical healthLearn to relaxDo not neglect your private lifeCarefully evaluate your job and its relationship to your goals

Strategies of stress management

Strategies of stress management 1 of 2

UnderevaluationDenial of guiltDiversionAlternate satisfactionControl over situationControl over reactionsPositive self-instructionsNeed for social support

Strategies of stress management 2 of 2

AvoidanceEscape tendencyPerseveranceAcquiescenceSelf-blame

Measures

Measures

Personal and workstation characteristicsHours workedWorkaholism componentsWorkloadWork intensityOrganizational valuesWork engagement

Work-life balance and stress

Work-life balance and stress 1 of 2

Manageable workload 48%Choose the work hours 46%Choose the work days 44%Compressed work week 43%Management understands 40%Short term leave 40%

Work-life balance and stress 2 of 2

Part-time with benefits 39%Spread out work week 34%Long term leave 33%More work from home 32%Share job with someone 28%Less commuting time 28%Less job-related travel 24%Daycare close by 20%

Coping with stress

Coping with stress

Just say noRemove any non-assertive beliefsPractice being more assertive with others by scalingPreparing to refuse or disagreeCommunicate your request assertivelyKeep it positive and non-challenging

Duty of employers

Duty of employers

Dismissal from employment, Wallace v. United Grain Growers Ltd. (1997)The modification of terms to a collective agreement, Municipality of Metropolitan Toronto v. Canadian Union of Public Employees (1990)Harassment and discrimination, Janzen and Govereau v. Platy Enterprises Ltd. (1989)Intentional or negligent infliction of nervous shock, Steeves v. R. (1995)

Actions to reduce job stress

Actions to reduce job stress 1 of 2

Lower work loadA better supervisor/managementBetter pay/benefits/vacationNothing will work/quittingMore flexibility in hours workedFewer hours/more time offBetter communication with managementNo changes neededBetter relationships with co-workers/less conflictLess demanding customers/clients

Actions to reduce job stress 2 of 2

More job securityMore resources/budgetMore time to complete work/longer deadlinesMore control/decision-makingCo-workers work harder and more competentlyImproved/more trainingClearer priorities set by employerLess work loadBetter working conditionsLess red tape, rules, bureaucracy

Eliminating stress

Eliminating stress 1 of 5

STAGE ONERecognize the cause of stress

Recognize the cause of your stress. There are a few instances where you feel tremendously stressed – which of these triggers can be eliminated from your life?Recognize the cause of your stress. There are a few instances where you feel tremendously stressed – which of these triggers can be eliminated from your life?


STAGE TWOCatch yourself when you are thinking negative thoughts and replace them with positive ones



STAGE THREETake better care of yourself



STAGE FOURCalming rituals



STAGE FIVERemember what is good in your life


Prostitutes and stress

Prostitutes and stress

StressorsModeratorsStrains

Police stressors

Police stressors 1 of 2 The feeling that different rules apply to different peopleFeeling like you always have to prove yourself to the organization Inconsistent leadership style Dealing with the court system Bureaucratic red tape Perceived pressure to volunteer free time Staff shortages Excessive administrative duties Dealing with co-workers Leaders over-emphasize the negatives

Police stressors 2 of 2 Lack of resources Dealing with supervisors Unequal sharing of work responsibilities Constant changes to policy/legislationThe need to be accountable for doing your job Too much computer work Inadequate equipment Internal investigations If sick or injured your co-workers seem to look down on you Lack of training on new equipment

Drill B

Case study A

Case study B

Conclusion & Questions

Conclusion

SummaryQuestions

stressed out; what can be done march 2011

Business

specialist training

hrtoronto training

training course delivery

training course design

job stress36

job seekers

case study a51

case study b53