strategic planning for electronic government dr. khalid m. al-tawil director general, national...

Strategic Planning For Electronic Government

Dr. Khalid M. Al-TawilDirector General,

National Information Center (NIC),

Ministry Of Interior

Ack. : Mr. Abdullah Al-Tamimi, Planning Dept., NIC

Dr. Khalid Al-Tawil, NIC 2

Outlines

What is an Electronic Government?PhasesPrinciplesBenefitsDriving ForcesPlanningBarriers & Failure FactorsSuccess FactorsRecommendations


What is an E-Government?

Definition:

E-Government is the transformation of public sector internal and external relationship through Internet-enabled operations, information and communication technology in order to optimize government service delivery and governance.

Source: Gartner Research


What is an E-Government? (Cont.)

E-Government

E-Governance

Digital Society

Non -Digital Society

E-Government is about transforming relationship than about technology

E-Government requires new architectural sourcing and planning approaches


E-Government is about

Services One-stop Services

Non-stop Services

Any-stop Services

Access

People

E-Business


E-Government is about(cont.)

Transforming organizationsIndividuals/Citizens: Government-to-citizen (G2C)

Businesses: Government-to-Business (G2B)

Intergovernmental: Government-to-Government (G2G)

Government-to-Employee (G2E).

Intra-governmental: Internal Efficiency and Effectiveness (IEE)


Four Phases of E-Government

Strategy/PolicyPeopleProcessTechnology

Approval levelPublic domain

Presence

ExistingStaff

Streamline processes

Web Site On-line Contents

Fee for info.Public response

Interaction

Content mgmtIncreased support staffGovernanceKnowledge mgmt.E-mailContent mgmt.: MetadataData synch.

SearchE-Mail (S/R)

CompetitionConfidentiality/privacyFee for transactionE-authentication

Transaction

Skill Set ChangesSelf servicesPortfolio mgmt.sourcingIncreased Business Staff

Business Process Re-eng.Relationship MgmtOn-line InterfacesChannel Management

Legacy Sys. links with SecurityInformation accessSecure Com. Network24 X 7 Infrastructure

Funding stream allocationAgency identityBig browser

Transformation

Job structuresRelocation/telecom. Org.Performance accountabilityPrivacy reducesMultiple-Program skills

Integrated servicesChange value chainNew Business processes/Serv.Change Relationship(G2G, G2B, G2C, G2E)

New ApplicationsNew Data StructuresNew StandardsNew Interfaces

Source: Gartner Research


E-Government Principles

Accessibility

Citizen Services

E-Business Processes

Partnerships with IT

Trust / Security


E-Government Benefits

Provide better service delivery

Improve access to information

Reduce operating costs

Increase accountability

Increase public participation

Increase compliance permits and licensing

Develop new sources of revenue


E-Government Benefits(cont.)

Reduce overlap and redundancy

Streamline activities and productivity

Producing required reports


E-Gov driving forces

Source: KACST. ¹Source: IDC.

Growth of the Internet Households in KSA

600,000

650,000

700,000

750,000

800,000

850,000

900,000

950,000

April, 2001 December, 2001

Year

Ho

use

ho

lds

Growth of the Internet Households

By year’s end, > 600 million households allover the word ¹


E-Gov driving forces (Cont.)

Source: KACST

Growth of Domain names

.sa Domain names

A large number of domain names registered outside the Kingdom

Growth of Domain names (.sa) in KSA

0500

100015002000

25003000

35004000

1995 1996 1997 1998 1999 2000 2001

No. of Domainnames



Internet access tariffs are going down (competitive market)

Growth in IT Industry and Increase in IT Expenditure

Source: Pyramid Research 2000

Mil

lion

$

Sales of IT Hardware, Software, and Support services in the Arab Middle East

0

2000

4000

6000

8000

10000

2000 2001 2002 2003 2004 2005

Years

Saudi arabia, Egypt and the UAE Rest of thr Arab Middle East and North Africa



KSA one of the greatest Arab countries in IT Expenditure

Source: IDC

1999 2000 2001 2002 2003 2004 20050

500

1000

1500

2000

2500

ServicesSoftwareHardware

Mil

lion

$

IT Expenditure in KSA


IT Spending as a Percent of Nominal GDP

AustraliaKorea

USASweden

SwitzerlandUnited Kingdom

South AfricaDenmark

JapanFrance

WorldwideGermany

ChinaTaiwan

ItalyBrazil

MexicoIndia

0% 1% 2% 3% 4% 5% 6% 7%

1994 1998 2001 2004

Source: GMV 1H01. ¹Source: Global Reach.

Saudi IT spending is approximately 1.6%

2002 Global E-commerce spending > $1 Trillion¹



25%

43%

32%Asian Languages

English

EuropeanLanguages

Source: Global Reach

Arabic, 1%

Chinese, 10%

Japanese, 9%

Korean, 5%

Percent of people online by languages

300 million Arabic Speakers

Only 5 million of them use the Internet

GDP 678 ($B)

1.6% of world economy


E-Government Planning

The reason for doing a Strategic Plan

Guideline for Management and IT department individual short and long-term plans.

Serve as the principal working document for management to meet the present and future needs of government services.


E-Government Planning (cont.)

Vision : e-community

Goals & Objectives

Prioritization

Policy

Consistency

Documentation

Rational decisions



Strategic view includes:

Social Technical Economic Political E-business (e-payment gateway, PKI, …)



Goals & objectives:

Changes dept. culture. Responsibilities & Accountability. Supporting IT. Timetable.



Prioritization:

Efficient and convenient services. Easy access & use. Infrastructure. Privacy and Security.



Policy:

Privacy (content & access) Secure services. Access to services. Managing & coordinating projects.



Management Strategies

Align investments, projects with plan. Follow project directions. Outsourcing wherever it makes sense.



Technical strategies

Exploit www & Internet. Scalable infrastructure. Easy to use hardware & software. Standardize. Technical project management (follow

standards) QA, CM, (IV&V) independent verification and

validation.


KSA in E-Readiness Ranking

Source: The Economist Intelligent Unit, 2001

Ranking is based on country’s score out of 10

eBusiness Leaders eBusiness Contenders eBusiness Followers eBusiness Laggards

US(8.73) Ireland(7.28) Greece Bulgaria(3.38)Australia France Czech Republic ChinaUK Austria Hungary EcuadorCanada Taiwan Chile IranNorway Japan Poland Romania

Belgium Argentina UkraineSingapore New Zealand Slovakia AlgeriaFinland South Korea Malaysia IndonesiaDenmark Italy South Africa NigeriaNetherlands Israel Brazil KazakhstanSwitzerland Portugal(6.21) Turkey VietnamGermany Colombia AzerbijanHong Kong(7.45) Philippines Pakistan(2.66)

Egypt(3.88)PeruRussiaSri LankaSaudia Arabia(3.80)IndiaThailandVenezuela


E-Government in KSA

E-Gov. Key Areas to promote:

Internet access Support facilities Awareness and promotion E-Business skills Legal framework for E-Gov. E-Gov. organization.


Barriers & Failure Factors

IT is complicated, PC’s to employees

Organizational and political problems rather than technical

No Internet for most of the community

Potential shortage in the IT workforce and strong technical skills workforce.


Barriers & Failure Factors (cont.)

Weak infrastructure

Source: KACST

Distribution Of Internet Users Amoong Various Types of Areas in KSA

82%

13%

5%Major City

Small Town

Rural



SecurityCultural resistanceCommitment by senior managementResistance of organizations to change25% resist change in Europe and North America ¹Here ???

¹ http://www.informationweek.com/story



By 2005, over 80% of E-Gov. strategic plans not integrated with a digital society will fail. ¹

85% of government IT projects fail because:Governments manage projects poorly.

IT venders overpromise during bidding.

Providing support for internal and external customers to access online services/information.

Providing clear direction in budget.

¹ Gartner research 2000


Success Factors

Effective management.Leadership, commitment and involvement of concerned organizations.Awareness, capability, and motivation.Change management strategy for involvement and acceptance by beneficiaries of the plan.An effective management and control system for E-Gov. programs.Necessary infrastructure and human resources for implementation.


Success Factors(cont.)

Focus on all employees and team work.Arabic support for wider acceptance and use of the Internet resources.An enabling and comprehensive legal environment for E-Gov.Encouragement by government for adoption of E-Gov. by providing some incentives to all concerned (bonuses)Clearly identify the plan goals with time table.Plan well, start small, but implement rapidly to keep up the momentum.


E-Gov. Implementation

E-Service targets for some countries:

UK 2005Canada 2004United States 2003Netherlands 2002Singapore 2001Australia 2001…..

Source: Gartner research 2000


E-Gov. Implementation Examples

Principles of Australia strategy:

Community vision Business leadership New process IT infrastructure Public/private collaboration


Recommendations

Before planning, look at other IT plans.

Emphasis IT training.

National eGov. Plan.

Individual plan for Ministries.

Coordination with related Ministries.

Action programs for common issues.

National level security policy.


Recommendations (cont.)

Establish e-government unit/consultant in all major government organizations.

IT infrastructure Dept. LAN PC per person


Recommendations (cont.)

Improve information access Electronic communication. Electronic documents. Electronic application / reporting. Electronic procedures / services. Electronic public services.

Start with deliverable phases.

Mix IT with other departments.

strategic planning for electronic government dr. khalid m. al-tawil director general, national...

Documents

government g2g government

technology egovernment

egovernment benefitscont

nic slide

khalid altawil

electronic government

digital society egovernment

phases of e