Stockton Council Learning & Skills

CMI Level 5 Operations/Departmental Manager Apprenticeship

An operations/departmental manager is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving departmental goals and

objectives. They are accountable to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy. Working in the private, public or third sector and in all sizes of organisations, specific

responsibilities will vary, but the knowledge, skills and behaviours needed will be the same

whatever the role.

This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are at the start of their career in leadership and management and who wish to take their first steps into professional management. It is also appropriate for those already in management roles who may already have developed practical experience but who wish to develop their theoretical understanding of management skills. It will typically take up to 2 years to complete, although the exact duration will be dependent on the individual.

Target Audience

It is aimed at established and emerging managers including operations managers, heads of

department, store manager, regional manager, middle manager and specialist managers. Key

responsibilities are likely to include inputting to strategic planning, creating and delivering

operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, supporting people through coaching and

mentoring.

Benefits for individuals

Develop an essential set of leadership skills that will improve your personal and organisation’s

development.

Get recognised as a professional manager and accelerate your career working towards Chartered Manager Status.

Obtain a CMI qualification recognised and respected by employers in the UK and internationally.

Promote confidence and additional support for newly appointed managers.

Become a member of a professional body giving you access to resources and development tools

to continually update your skills.

Benefits for employers

Proactive managers that are adaptable, knowledgeable and confident.

Promote a culture of organisational learning and development instilling your business culture

and working style.

Improve the retention of your skilled workforce.

Actively involved in supporting the apprentice to develop the skills and knowledge that is directly

relevant to your business.

Utilise government funding to offer your teams internationally recognised qualifications.

All apprentices become members of CMI and have access to all of the member benefits.

Progression

The qualification will provide progression opportunities to other qualifications such as:

Level 6 Chartered Manager Degree Apprenticeship

Level 7 Senior Leader Master’s Degree Apprenticeship

Qualification Title Guide Hours Structure

CMI L5 Operations/Departmental Manager Ap-

prenticeship

666 Induction

On-going Tutorial Support

Workplace Assessments

Workgroup - 2 half days per month

Completion of CMI Level 5 Diploma in Management and Leadership

Demonstrate the skills, knowledge & behaviours in the occupational management standards

Completion of English & Maths Level 2 Functional Skills if required

Completion of the end point assessment by an independent assessor including knowledge test, competency based interview, portfolio of evidence, assessment of a work based project followed by a presentation and professional discussion relating to CPD activity

https://enrol.stockton.gov.uk/website/onlineservices/

Stockton Council Learning and Skills, Billingham Community Centre, TS23 2DA.

Telephone: 01642 527904

Email: learning.skills@stockton.gov.uk

Credits