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EnglishForProfessionalLife


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English Courses

General English page 3 English for the Financial Sector (Finance & Banking) page 4-5 English for the Sales and Purchasing page 6-7 English for Hospitality industry page 8-9 English for Law page 10-11 English for International relations & Diplomacy page 12-13 English for Managers page 14-15 English for Business communication page 16-17 English for Engineers page 18-19 English for Logistics page 20 English for Logistic management page 21 English for Secretaries & Administrative page 22-23 English for interview preparation page 24


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General English CourseOur General English courses are designed to help you communicate more effec-tively and confidently in everyday situations.Flexible full-time intensiveFocus on speaking and listening skillsMaximum of 8 students per classGeneral English course is very essential to reach the right level to allow you start

English for Professionals, the language people need for the sector they work in.Levels in English languages and hours required for each level- Beginner - Upper-intermediate- Elementary - Advanced- Intermediate - ProficientEach level takes intensive 40 hours as a minimum to be able to start the next level( some learners take 120 hours for one level , it depends on the language skill and

background of the learner. )If we recognize that the learner has intermediate level in English after a placementtest, it would be possible for him / her to start the ESP course.

Business English CourseWe can create business language training for the language you need, the sector youwork in and the goals you want to achieve.

Open the door to new horizons

Make yourself comfortable and avoid misunderstandings in everyday

English. Let us help you to avoid embarrassments during theJob interviews

Give yourself a chance to impress your prospective employer by goodBusi-

ness Sector English.So SIGNUP for It and make It COUNT!!!


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About courses :

English for the Financial Sector helps learners toprepare for a career in finance and enables thosealready working in the industry to improve their

financial English.

This course builds financial language and teachesstudents about key financial concepts. It also fo-cuses on the communication skills necessary forworking effectively within the industry. It covers awide range of financial topics, including retail and

investment banking, accounting, trade finance, andmergers and acquisitions.This course is designed to intermediate & upperintermediatelevel.


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A Staff Solution offers you a wide choice of courses at our Eng-

lish language center to meet your personal needs, whatever

your level, your age or your interests. Whatever you are learn-

ing for your career, for higher education, travel or just for fun,

we have a program just for you. Find the perfect course for you.

You can be confident that you are getting very finest English

education.


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Overview English for Sales and Purchasing is for people who need to com-municate effectively withInternational clients and colleagues. Although sales and purchasing

pursue different objectivesWithin a business both roles requires fluent business English toachieve their goals. Buyers and sales people manage international cli-ents, deal with foreign suppliers, attend international exhibitions,draw up proposals; and deal with all manner of complaints and en-

quiries.English for Sales and Purchasing presents all the essential expres-sions and conversation techniques that will enable you to communi-cate successfully in all these situations.Period : 30 hours

Job & Re-

sponsibilitiesTalking about your job, goals objectives and TargetsTelephoning language

New contacts At a trade fair

Relationship buildingFollow-up emails

Offers A sales pitchA request for proposal and an offer letterOffers, tenders and bidTalking about Products

Negotiations Tips for successful negotiationsA company visit

Negotiating stylesWin-win negotiations

Orders Telephone and online orderA change to an order

Numbers and figuresContract terms and phrases

Custom Care Dealing with problems over the telephone and in writing an onlinecomplaint form


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English for the Hospitali ty Industry

Welcome to the world of English for the Hospitality Industry.Speaking and understanding English in the contexts o f reception,reservations, restaurant, bar, and kitchen is essential in the devel-opment of future hoteliers like you.The subject planner covers a range of topics such as how to take

bookings, deal ing with inquiries and complaints , giving direc-tions, methods of payment, names of dishes and drinks, and meth-ods of cooking.The wide topics covered will ensure that you are ready to embarkon an exciting career where dealing with customers is the norm ofthe dayDuring the tutorials, you will be practicing and revising the topicstaught for the week.

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Professional English for Law is suitable for upper

-intermediate to advanced students and con-

tains 45 units covering a wide variety of legal vo-

cabulary. Topics include corporate and commer-

cial law, liability, contract law and intellectual

property. The course also introduces general le-

gal vocabulary related to legal systems, the legal

professions and the skills lawyers need in their

daily working lives.

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Units ChaptersThe Legal System 1. Legal system

2. Sources of Law. Legislation3. Sources of Law. Common Law4. The Court System5. Criminal justice and criminal proceeding6. Civil Procedure

7. Tribunals8. European Union Law

Legal professionals 1. Solicitors2. Barrister3. Working Lives4. Judges5. A law firms structures and practice

Legal professional in

practice

1. Client care procedure2. Money laundering procedure3. Client correspondence4. Explaining and clarification5. Legalese

Law in practice 1. Business organizations2. Formation of the company3. Raising capital by share and sale4. Debt Financing: secured lending5. Company directors and company secretaries6. Insolvency and Winding up7. Alternative dispute resolution8. Corporation tax9. Mergers and acquisitions

10. Anti-competitive behaviorLiability 1. Personal injury claim

2. Clinical negligence

Contract 1. Forming a contract2. Structure of commercial contract3. Exclusion, limitation and standard clauses4. Privity of contract, discharge and remedies 5. Standard terms in sale and supplies of goods6. Licensing agreements and computer programs7. Commercial leases8. Buying and selling commercial properties9. Employment law

Intellectual properties 1. Copyright and patent2. Trademarks, domain names and remedies for IP

Information technol-

ogy law

1. Information technology law and cybercrime

Environmental law 1. Environmental Law2. International Environmental Law


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About the courses :

A Basic course for students of interna-tional relations who start exploring the

"socio-political interpretation. Themanual contains exercises aimed at in-troducing and securing basic politicalvocabulary on the topic Diplomacyand war."

Unit I. DIPLOMACY AND IN-

TERNATIONAL RELATIONS

*Workshop I. A foreign service ca-reer*Workshop II. The multilateral dip-lomat*Workshop III. Language of Diplo-macy*Workshop V. Vocabulary practiceUnit II. The PRESS

*Workshop I. Types of newspapers*Workshop II. Reading newspapersfor professionals*Workshop III. Prospect for the

press*Workshop IV. Disputable issues inthe press*Workshop V. Vocabulary practice


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Unit III : The Changing of English lan-

guage*Workshop II. Euphemistic Correctness*Workshop III. Language Registers*Workshop IV. Ways of Speaking*Workshop V. Vocabulary practiceUnit IV : National Identity*Workshop I. Globalization and National Identity*Workshop II. Vocabulary practiceUnit V : Public Speaking*Workshop I. The Declining Act?..*Workshop II. Analyzing Rhetoric*Workshop III. Teaching and Practicing Rhetoric*Workshop IV. Genuine Debate*Workshop V. Vocabulary practice

Unit VI : Leaders and leadership*Workshop I. Types of Leaders*Workshop II. Leaders in Historical Perspectives*Workshop 111. "INTERESTING" Leaders*Workshop IV. Political Ambitions*Workshop V. Vocabulary practiceUnit VII : The Civil Service

Unit VIII : War and Peace*Workshop I. Underlying Motives*Workshop II. Wars and Conflicts*Workshop III. War, Politics and Diplomacy

*Workshop IV. Vocabulary practice Lead-In

Role play

Writing

Chair person

Round-Table discussion


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English for managers (intermediate & pre-intermediate level)

On this course managers will learn:

to communicate with others in practical, business-oriented situations

to understand spoken English in a variety of accents in relevant situations to be able to express themselves in English with greater fluency, accuracy and confidence

how to handle themselves in English in a variety of business contexts, from negotiating, to using

the telephone, to making presentations, to socialising

to work with a range of specific vocabulary, so developing their understanding of written and spo-

ken English in the areas they need

The content will be supported by consistent work on core grammatical structures, vocabulary

patterns and pronunciation.

Actual content depends on pre-course Needs Analysis, and is subject to on-going change as the

course evolves. These are sample modules only.


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Current business

topicsPresenting an article

Reading and summarising

Discussing pros and cons,giving an opinion

Pausing for effect

Recruitment

Describing recruitment &selection processes

Conducting interviews,question formation

Practice (recorded) and

feedbackWriting: a job advertise-ment, CVs, references

Social English

The first five minutes

Speed networking the

elevator pitchSmall talk, turn-taking

Business conventions

Making presentations

Presentation skillsIntroducing a topic effectively

Linking and sequencing ideas

Concluding

Responding to questions

Process management

Describing processes, causeand effect

Use of passives

Criticising, recommending

Quality assurance, continuousimprovement

Negotiating

Key negotiating language,framing your argument

Negotiating with suppliers

Negotiating with customers

On the phone

Business writing

Style, register, business con-ventions

Writing emails

Writing reports


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Objective 1. The course is intended as an opportunityfor intermediate-level students to de-velop confidence and fluency in a pro-fessional context

Level Intermediate

Module 1 : Cultural diversity and

socializingDuration: 6 hrs

1. Cross cultural understanding

2. Welcoming visitors3. Keeping the conversation going

Module 2 : TelephoningDuration: 9 hrs

1. Taking and leaving messages2. Receiving calls3. Setting up appointments4. Problem-solving on the telephone5. Handling complaints

Module 3: PresentationsDuration : 12 hrs

1. Presentation technique and prepara-tion

2. Image, impact and making an impres-sion (PPT)3. Holding the audiences attention4. Listing information, summarizing and

concluding5. Questions and discussions

Module 4: MeetingsDuration: 9 hrs

1. Chairing a meeting2. The structure of decision making3. Stating and asking for opinion4. Interrupting and handling interrup-

tions5. Asking for giving clarification6. Ending meetings

Module 5: NegotiationsDuration: 9 hrs

1. Types of negotiation2. Bargaining and making concessions3. Accepting and confirming4. Summarizing and looking ahead5. Dealing with conflict6. Rejecting7. Ending the negotiation

Total Duration : 45 hrs Session 1 : 22hrsSession 2 : 23 hrs

Course: Cambridge course

Trainer: Under request : Foreign or Tunisian


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English for engineering is for intermediate to upperEnglish for engineering is for intermediate to upperEnglish for engineering is for intermediate to upper---intermediate level (B1intermediate level (B1intermediate level (B1---B2) learners of English who needB2) learners of English who needB2) learners of English who need

to use English in an engineering environment .to use English in an engineering environment .to use English in an engineering environment .The course is particularly suitable for Civil, mechanicalThe course is particularly suitable for Civil, mechanicalThe course is particularly suitable for Civil, mechanicaland electrical engineers.and electrical engineers.and electrical engineers.It is designed to improve the communication skills andIt is designed to improve the communication skills andIt is designed to improve the communication skills andspecialist language knowledge of engineersspecialist language knowledge of engineersspecialist language knowledge of engineersEnabling them to work more confidently and effectivelyEnabling them to work more confidently and effectivelyEnabling them to work more confidently and effectivelywith an emphasis on listening and speakingwith an emphasis on listening and speakingwith an emphasis on listening and speaking

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Technology in UseDescribing technical functions and applicationsExplaining how technology worksEmphasising technical advantagesSimplifying and illustrating technical explana-tions

Material technologyDescribing specific materialsCategorising materialsSpeciying and describing propertiesDiscussing quality issues

Components and assembliesDescribing componentshapes and featuresExplaining and assessing Manufacturing tech-niquesExplaining jointing and fixing techniquesDescribing positions of Assembled components

Engineering designWorking with drawingsDiscussing dimensions and precisionDescribing design phases and proceduresResolving design problems

Breaking pointsDescribing types of technical problemAssessing and interpreting faultsDescribing the causes of faultsDiscussing repairs and maintenance

Technical development

Discussing technical requirementsSuggesting ideas and solutionsAssessing feasibilityDescribing movements and redesigns

Procedures and precautions

Describing health and safety precautionsEmphasising the importance of precau-tionsDiscussing regulations and standardsWorking with written instructions and no-ticesMonitoring and control

Describing automated systemsReferring to measurable parametersDiscussing readings and trendsGiving approximate figures

Theory and practiceExplaining tests and experimentsExchanging views on predictions andtheoriesComparing results with expectationsDiscussing causes and effects

Pushing the boundariesDiscussing performance and suitabilityDescribing physical forcesDiscussing relative performanceDescribing capabilities and limitations


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English for Logistics, cover ranges of subjects associated with the logisticIndustry.Learners in management level positions, will find their needs, catered for-

Just as much as those in warehousing and administrations.Its supplies you with the target vocabulary and commonly used expres-sions that are essential to communication, whether you work for shippingagent, customs broker, or trade forwarder.

1. Introduction to logistics

2. Logistics services-Logistics Acronyms

-Product ranges

-3PL providers-Value-added services

3. Inventory management

and procurement-Inventory managements

-Continues replenishment

4. Modes of Transports-Transport and handling

equipments-Container types

-Type of goods

5. Planning and arranging

transport-Transport options

-Measurements

-Quotations

6. Shipping goods-Markings

-Loadings

-Advice of shipment

-Shipping instructions

7. Warehousing and storage

-Handling equipments

-Warehouse areas

-Warehousing today

8. Documentation and Fi-

nance

-Documents in Form trade

-Import instructions-Payment methods

Period of courses: 30 hours

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1. The supply chain:-The importance of inefficient supply chain-Using the supply chain to increase sales

-The global supply chain2. Relations with suppliers-The importance of good supplier relationships-Minimizing risk with suppliers-Managing unexpected events and disasters

3. Global sourcing and manufacturing:-Development in global manufacturing &sourcing

-Outsourcing production to China-Ethical sourcing

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4. Transport and distributions-Transporting fresh produce-The impact of higher energy costs-New distribution model

5. Inventory management-Managing changes in demand-Fast respond logistics for retailing-Using RFID for managing stock

6. Grilling the supply chain-Reducing a companys carbonfootprint-Moving beyond logistics-Making the supply chain greener


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English for Secretaries and administrative personnel


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Job Interview Preparation

Course

You've found the perfect job, but there's one thing stand-ing in the way: the interview. "What if I say somethingwrong?" you think. Stop worrying! The good news isthat many recruiters ask the same basic questions intheir interviews. So with a little preparation, you canavoid putting your foot in your mouth and saying good-

bye to your dream job.With us learn how to : Answer Basic Interview questions Deal with Tricky Interview questions Apply Body language tips Handle Stress Follow Interview Etiquettes

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T r aining@staf f -so l ut ion.net

Tel: 0021628002909

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